I had a scheduled appointment to have to tires replacement. My appointment was scheduled for 7am. I arrived at on time and the Auto Department lights were not on nor there was no staff. I went to the Customer Service department and there was no one there. I spoke to a person on the register and was inform the Auto Department staff call out. It is unacceptable that a large corporation as Walmart do not have staff to cover call out(s) staff. I am very furious... I took off work and plan to traval this evening. Now, I have to seeking tires elsewhere. read more

Before I begin I would like to say that this review is based solely upon my personal experiences and my personal experiences alone, so with that being said let's go!. This was another typical day, I went in to purchase a few items and left. There was a greeter at the entrance and when I checked out at the automated register the employees were very kind in wishing me a great day as I existed!. read more

Walmart Supercenter - A hand carrying cart with a theft sensor,WOW!!. From now on I'll stick to my neighborhood Walmart instead!.. Ha Ha Ha - Grocery Near Me - Portsmouth, Virginia

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The prices are ridiculous and there are never enough employees. It's not the fault of the employee's who work there. The company makes enough money to be fully staffed but they would rather underpay their current employees and overcharge for their items. The crazy part is that the CEO of Walmart is now a multi-billionaire. That's billion, with a "B". read more

Shopped there for years and loved the store, then things started to go downhill. Poor service, rude, condescending employees, terrible delivery drivers, missing items- there when I ordered, not when delivered. Wrong orders, wrong items, delivering to inappropriate places..wrong apartments, wrong address, left outside bldg or in lobby with no notice. Damaged products, poor packaging, fresh food that's not edible! AND, last but not least......drivers are stealing items from customers bags! I mean really, should I go on??? Please do better so I can shop at what was my favorite store God Bless. I'm going to try to order in the next 24hrs. Miss Beverly Ethier Thank You read more

Left cart @ front with security after forgetting credit card. Took me 20 minutes to go home & get it. My cart was gone (@ cust serv [Big Joke] THEY said they had to take out perishables. Yet only things reshelve, not just shuffled to other carts - were Kitty Litter & Kleenex. No Apology JUST GRIEF read more

This place is terrible. I initially waited for curbside just for it to take over an hour to still not be helped. Went inside to grocery shop, if I had a question the person just ignored me as if I didn't say "excuse me." All in all this place is terrible. Went back to curbside for an order for curbside to not pick up and no operator to be available. read more

Every time i come here there's a 15+ minute wait to get to what I need in the display cases. What is the point of having things locked up if no one comes to unlock them? I understand that people take breaks, but I don't understand how they happen to take breaks every-time I just so happen to need something. It's going to end up costing the store valuable business. read more

Super passive aggressive woman at the fitting area when asked about unlocking the formula. There is a sign on the formula cabinet stating to see the fitting room attendant as they have a key. Associate was demeaning and said she didn't know anything about that and didn't have a key. She then proceeded to laugh at us. read more

I did an order for pickup last Monday, mostly can goods. I wish you could see the bent up cans they placed in bags for my husband to pickup. When he got home and took the cans out, some of them were almost unrecognizable. Why would anybody give their customers such substandard grocery items. Of course I took them all back to the store and got a refund but I should not have had to do that. And they wonder why people prefer Amazon. Step up your quality control Walmart. Delphine Simon read more

Walmart Supercenter - 2 of the bent up cans - Grocery Near Me - Portsmouth, Virginia

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03/16/2021- Tuesday @2134 Great customer service!!!! Plenty of parking spaces! Thank you Management!!! read more

Walmart Supercenter - 03/16/2021 - Walmart Google Review - Grocery Near Me - Portsmouth, Virginia

It could've been a Russian Walmart but I'm pretty sure I was in Ukraine. It wasn't too busy which again made me wonder. read more

Walmart Supercenter - Apparently, we like in Ukraine right now!! - Grocery Near Me - Portsmouth, Virginia

They've eliminated self check out for the most part and probably brought down the amount of theft. But who wants to wait in line for 20 plus minutes to check out. Take my money elsewhere. read more

They now only have 3 self checkout machines working and they still run out of bags-- I am going to start bringing some in The rotisserie chicken is often overcooked but the staff is friendly so I keep putting up with the crap. read more

Could use a crash course in customer service. Need more cashiers...knowledgeable ones...maybe that's a stretch. This Walmart reminded me why I HATE Walmart stores and to remind me YET again to NEVER return. WHAT A COMPLETE WASTE OF MY F'ING TIME! If I could take stars away I would. Since I can not one star will have to do. read more

Why have over a dozen traditional check out lines and even more self check registers when only 1 traditional register is open and 6 of the self check registers are down. The lines for what was open are consistently back into produce or hba areas. Store is also a mess most times. Stuff randomly shoved wherever. Know this is most likely customers doing but no attempt it would seem to try to clean it up. This store needs some serious management overhaul and some staff that actually seems to care read more

Right up the street from my house, so easy to get to, but several bad experiences as well.... For one, they have a TON of people just standing around shooting the breeze, while only having 2 or 3 registers open. This means that checking out can be an ordeal, and this is unnecessary. Secondly, their prices are nothing to write home about, even if you stick with the Great Value generics, most items that are food, tend to be over priced. Asking somebody for help is like asking to be slapped, and getting it too. You get treated like you are bothering them by asking where a product is in the large store, as if they are not being paid to be there. You would almost feel like they are doing you a favor by helping you. This is ridiculous, and there is no way I could even dream to get away with that while on the clock, but whatever.... Now to my true gripe, they have not only an angry, entitled staff, but they give you the wrong items to buy, and then will not refund you if the item was opened, even if it was never used, you just bought it an hour earlier, and you still have the box, as well as the receipt. They are terribly short with you, after forcing you to stand in line forever at the Customer Service Desk, all you get is, "It's been opened, sorry we cannot take this back". I went up there to buy some printer ink for my home office, and was given the wrong ink BY THEIR ELECTRONICS GUY, I went home, opened it, put it in the printer, and it would not work. I did not use any of the ink, and I even kept the box, with the receipt. I was livid, but went ahead, and went back up after figuring out the correct ink cartridge, bought the right ink, and the cashier at Electronics, said that if I wanted to return the other, I had to take it up front to the Customer Service Desk. a horrid misnomer, which I did. They had a line of people about a mile long there, and only two women at the counter helping, yeah right. but FINALLY I got my turn, and was told by the annoyed Black women that they would not take the return because it had been opened. WTF?? I told the lady as I walked off that they all belonged in Prison, and meant it. So that meant I was out $28 for ink that I can not use, because they hire lazy brats to run their store, but whatever.... On a positive note, they do sell EVERYTHING, you want so they could be called a one stop shop for all your needs, but you may just want to drive around to a few places to get what you need, as you will likely get it cheaper, with far less attitude, and dismissive treatment!! read more

This Walmart is just ok. They have some employees that go over and beyond, and they have some ghetto, hood rat employees that do the bare minimum. This balances them out to a medium level. Don't buy vegetables that are prepaid as you will always get some that are bad. And plsssss do something about the shopping carts in the neighborhood. I can't get a cart in the store because they are up and down the side streets!!!! read more

Went to pick my groceries up at college st waited a few minutes until I realized I need to be at Fredericksburg . Went as fast as possible, as we pulled in at 6:03 pm I received a message my groceries had been picked up, I'm like please no, but yep they had given my groceries away, don't know whose ID they used but it surely wasn't mine. I get a small social security check once a month and that's it. I'll have to really scimp now until the first of next month. Thanks walmart for such elaborate security. Oh and can't seem to get anyone on the phone that knows anything, after ringing 100 times. Thanks a hungry vet. C . Echols read more

What a total shit hole , so many registers with no staff to work them . Everyone is forced to use self check out , while several employees are on the floor fucking off and playing on their phones . And I feel like I'm gonna get robbed when I shop here . It doesn't help that this store is in a horrible low valued area. read more

I was at Walmart and Chasity one of the Walmart employees accused me of stealing . This young lady was very rude and disrespectful. She never greeted me , she never stated her name, she gossiped behind my back , she did not know how to change the incorrect prices , she miscounted a lot of items , she tried to over charge me for a lot of my items , and she accused me of stealing in front of the self check out co worker and the cops, and it seemed that she had a very short temper . I am highly disappointed to have been treated this way and believe that this incident should be made an aware of. I love Walmart and love to shop here however , I am a little concerned if I want to shop from this location again . A lot of the items at Walmart were incorrect not only that , but Chasity over charged me three times for most of my items . A lot of the items kept repeating so I told Chasity to re do all of the items . I did that, and paid for all of the items . Because her hands were unsanitary , grimy, grubby, unhygienic, filthy , and hands were touching all over the counters and place I told her that my items were going to be left with her with my receipt and went back to get another cerve lotion . I have a skin condition and an allergic to many things . This co worker had no gloves and when she was touching things / dust was everywhere . I have to be cautious and carful because I break out in hives . This was highly unprofessional and highly disrespectful of Chasity to accuse me of stealing and gossip to the customers about this.I came back, She went with me and accused me of stealing very loud in front of the self check out worker and the cop. "Then she the self worker and the cop that " I hate when people accuse me of stealing all of the time ". She also lied and said that she told me that she will re ring all of the items again. This is a concern . It was also a concern when I went to go back to get the cerve lotion all of my items were left with this coworker and I had a receipt . I left all of my items with her and had my receipt the whole time I always go to Walmart frequently and have never had this problem . I told them there are cameras everywhere and I even showed them my purse because I was accused of stealing and they found "nothing ". After that , the employee told me to go back and claimed that I did not swipe my card . Not only that, but she accused me of stealing before and after I went to go get my lotion. This is a shame that when you go to Walmart in Portsmouth Va a co worker gossips in groups and accuses you of stealing instead of doing their jobs and learning the proper way how to ring a customer, and put them items correct for the self checkout area . If I couldn't afford any of these items at Walmart I wouldn't be there . I go to Walmart all the time to many locations and never had this problem before . I have my receipt as well . I am also concerned for other customers as well. Before I left the store , I talked to the manager and the manager apologized and stated that this person has "several problems and issues" . This coworker should really seek professional help immediately . I talked to the manger and the manager stated that this coworker has several problems .It is a serious accusation to accuse a person of stealing . It is also a concern for other customer's as well If they are accused by this co coworker. Accusing someone is a serious accusation and anyone could go to jail or anything and not be guilty . This incident occurred on March 14,2021 at 10:25 pm at 1130 Frederick Blvd, Portsmouth , VA 23703. read more

Walmart Supercenter - the price of a pair of red pants - Grocery Near Me - Portsmouth, Virginia

This Walmart is conveniently located to me but I am reluctant to shop there. You see they have these Verizon sales people that walk around stalking customers asking them to consider changing their internet provider. They are typically aggressive and most often rude if you don't want to talk to them. I go to Walmart to buy candles, and throw pillows... and school supplies. I don't go to Walmart to be "sold" on anything. It's infuriating that they approach me every time I am there. It's infuriating that regardless of me saying no on Tuesday, they will still approach me on Friday with the same asinine questions. Nope. Not doing it. Let me know when they leave for good, I'll come back. read more

This Walmart is the twilight zone, especially at night!!! The employees never know what's going on and it is not the cleanest! I have run into some pretty nice employees but they still never know what's going on. I only go here if I have to and I dont feel like driving across town. read more

Walmart Supercenter - Helping his self to get me a box I need. - Grocery Near Me - Portsmouth, Virginia

if I could give this store a negative review I would. I go mainly in the mornings so I don't have to deal with the craziness in trying to check out. I went this morning and the cashier didn't even say good morning, didn't acknowledge that I was there, and she was talking to customer service manager about her hair!! and when I asked her a question she didn't even answer me. the only time she spoke to me was when she told me my total. didn't thank me or anything. the one good thing I have to say is the garden department cashiers are the best. they are the most professional people out there. I always try to go out there but this morning I didn't have time to walk all the way over there when I was just getting things on the grocery end. read more

Has anyone been successful in reaching a live person by phone at Walmart? I realize Covid is an issue but if there is no one available to answer the store phone (and I mean the operator and the deli department), I wish Walmart would just say so on their voicemail message. I have tried unsuccessfully for several days to check on my party order with no success. Pretty frustrated. read more

Got everything we needed for the super bowl last night everything in and out I don't want you to self checkout morning crazy we thought it was going to be in there read more

Walmart Supercenter - a little tikes trampoline - Grocery Near Me - Portsmouth, Virginia

Dress code!!!! People dont want to go shopping and see the employees underwear especially a child shouldn't have to see that, and shouldn't have to hear the loud conversations they have in the isles about what they did last night. Horrible store. Recommend Hillcrest Walmart, better service. read more

I've concluded that because there are so many super stores, their customer service has DECLINED. I visited this Walmart to buy drinking water only; but low n behold I stumbled across a fabulous set of rocking chairs. I'm really aware of people who are ahead of me, I'd never cut someone off or try and steal a salesperson from another customer. So, I waited and waited while this woman talked to TWO Walmart salesman as well as she's being rung up. (So, that's three Walmart employees helping one lady who's talking about the weather.) I just had a question. I contributed their attitudes toward me as just being lazy. After all, my question might entail having to walk over to what I was interested in. I'll never shop there again. Employees who walk around their place of work like your trespassing on their turf, they need a lesson in customer service. IF YOU DON'T LIKE YOUR JOB, GET ONE THAT MAKES YOU HAPPY!! read more

This should be called Super Disaster Center. Do not bother looking for satisfactory customer service because it is non-existent. My disabled friend went twice since Sat to pick up money from Money Gram and was told after standing in line for over an hour that their machine was down. I called today to see if it was working prior to him making a third trip. "I have a line full of customers, it is working." I am so sorry for interrupting your WORK DAY! My advice to customers, just go somewhere else, no one needs this level of rudeness. read more

There's a new Walmart greeter at Frederic Blvd Walmart, and he's awesome. He seems to be one of those "extra mile" people who goes above and beyond what is expected of a job. Most greeters would politely greet the customers as they push their cart with a crazy squeaky wheel through the sliding doors, or some greeters may simply manage a slight nod. But Ed attacks the customers with a greeting that lets them know he MEANS it. As a shopper who is accustomed to the casual smiles and nods, I temporarily jumped out of my skin when Ed shouted at me as I walked through the door. "HOW are you DOING???!! ... HAVE a great SHOPPING EXPERIENCE!!", he yelled, tossing in air punches like a little league coach. Once I peeled myself from the ceiling and accepted the change, I gave him a thumbs up. People aren't always happy when they have to go shopping. We are tired. We have already battled a portion of the day dealing with people who don't appreciate us. And I admit, I don't spend enough of my day appreciating people for what they do or just who they are. A simple smile from across the room is enough to keep our weary selves going through the day. Smiles are free! We are social people, and we learned this important fact more than ever during the Covid-19 lock-down. We are still practicing some of the restrictions we began over a year ago. Simple smiles today are difficult to recognize under the mask. I joke around with people, but half of what I say is misinterpreted because they can't see my facial expressions. Have you TRIED hugging someone six feet away? I feel like we're back in elementary school with classmates accusing me of having cooties, only now they pull out the hand sanitizer and bathe themselves in it after I hand them a pen. So, when I walked into Walmart today, greeted by Ed; and as I continued to shop, listening - and quietly laughing to myself - as he greeted new shoppers strolling through the door, I recognized it as a time to stop and appreciate people around me. Not just Ed, but the cashier who rang us up, the worker on the floor who apologized for being in my way, when I was preventing them from doing their job, and all the unseen workers who make my shopping experience easier by their hard work. It was an uplifting experience for a hum-drum day that started and ended with Ed. I guess you could say Ed put the beat back in my drum. On my way out the door, cart loaded with goodies that took no time depleting our bank of money that took weeks to earn, I noticed Ed was a no-nonsense type of guy. He doesn't appear to waste the company time taking water breaks; he brought his own. And as I walked toward him with receipt in hand, Ed shouts, "WHAT have you got for me?! LET me SEE HERE!" I handed him the receipt to prove I didn't steal the groceries. He didn't pretend to look at the receipt and count the purchased items to make sure everything added up (nobody falls for that); Ed simply took the receipt, glanced at it and handed it back with "HAVE a nice DAY!! COME back AGAIN!!" I WILL be returning, and each time I do, I'll be looking forward to Ed's greeting! Next time, I'll be more mentally prepared to keep my feet on the ground. Thank you, Ed, for a pleasant shopping experience, coming and going! read more

Here's a scenario. Let's say you want to buy a gift card for a coworker on the way to work. You have to be to work by 6:30 AM. Well, you can't buy one at the Frederick Blvd location in Portsmouth, because you can't buy any until customer service comes in at 8:00!! That's what I was told by the cashier who couldn't sell it to me. Here's one more reason I do not like going in there. Often they do not open right on time. Sometimes, they open 5 minutes or more past the scheduled opening time. read more

This Walmart doesn't have the best customer service. I understand that it's the holidays so it gets busy, however, the employees don't try to go out of their way to help those in need of assistance. I was nice and patient too unlike how some customers rage for the little things that don't go their way. Don't get me wrong, I know how a customer gets sometimes and I've been working through customer service, retail, sales associates, Clerk etc...I understand both sides of the story. But that doesn't mean if you work in another department you can't just ignore the customer bc you say "Nah I don't work that section! Sorry I can't help you." and just stop from there by going on your merry way. I was a patient customer looking for something very specific and easy that the clerk could actually help us with. It was to contact someone who knew about the item whether it was management or whoever worked for a different department in Walmart. The person at that time said "I don't know. Sorry." Then just left! I get that she had apologized but the way they said it and just left us hanging is what I didn't like. What I don't get was that she didn't bother paging in another person who knew about what we were trying to find and purchase. She could've said "I don't know. Sorry [but if you'd like I could page in somebody else that will help you get what you want...blah blah blah]" and it would've ended a different way to where I didn't have to write this review. We finally had a person come assist us an hour and a half later bc we had talked about the situation to coming forth to management ourselves. read more

Why do i have to go to register 4 for the DOve soap???? I only came to this walmart because i was in Portsmouth but never again... Selves bare. Stuff out if order and the soap was at the register which is a BIG inconvenience!!!! I will not complain about the norfolk walmart ever agan read more

I came into Walmart today simply to use the key making kiosk and that was a fail. I was trying to get 1 copy of a key made but they have a buy 2 get 1 free deal so I choose to do that instead. After trying to complete the transaction and swiping my card to pay it the machine decided that it could not process my transaction and refunded me my money. There was a couple behind me who needed to make a copy of their key as well so I let them go and I watched them use the kiosk to make sure I was doing it right and voila there key was printed. They were kind enough to wait for me and try to show me how to do but when I went to choose the key i wanted it was no longer there. The only logical explanation is that there was only one key in the machine and that's why it wouldn't let me buy my 3 and the lucky couple behind me got that one key!! Grrrrr read more

Walmart Supercenter - Grocery Near Me - Portsmouth, Virginia

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I went into the store at 7:30 AM to do a simple return. I was told that customer service does not open until 8- 8:30 AM. After speaking with the manager of customer service she also reiterated that they do not open until that time. I requested to speak to a store manager. At that time, a woman by the name of Doreen came up. She was extremely confrontational and rude. She told me that the store does not have a general manager. She doesn't know who the managers names are, and was very reluctant to give me any information to go above her. As I stood around for about another five minutes or so miraculously, another manager decided to show up And she was extremely nice and accommodating. The transaction was able to be completed but if this is the customer service that you're going to get from customer service, it's a bad representation. As a manager of Best Buy, I only put my most seasoned best employees in customer service. Therefore they can work with and handle disputes escalated situation read more

Im the hood, but I never have any problems when I shop here..Ran in for cupcakes for my sons bday...For his class and stopped by the deli for some general sao chicken bites and a salad...Didnt take pics but they were both nice and fresh..I do have cupcake pics tho..Im sure that the kids enjoyed their treat at lunch time today read more

Walmart Supercenter - Cupppy cakes..Chocolate and Vanilla - Grocery Near Me - Portsmouth, Virginia

I generally skip this Walmart if I'm shopping around looking for something that's sold out in most stores that's not online. For the trouble to find a spot to park here and wade past the masses of people and kids, get my item, avoid bumping into 100+ people with my cart on the way to the register so I can stand in a line that only exists at other places on Black Friday....I can go to 3 other nearby Walmarts - Chesapeake Square and 2 in Suffolk. Not a good experience to go here for a rare item, let alone if it was my regular shopping place. You might think, but maybe that rare item will be there since no one else goes there either, but if it is, its dirty or destroyed. read more

I generally like this Walmart. But it lacks compared to others. It's not big as most but that's understandable for a Wal-mart in the middle of neighborhoods. I remember going to get a birthday cake for my sister and the girls in the department said they don't know how to write on cakes. WHY DF DID THEY HIRE YOU THAN!? Lol other than that, they're OK. But the other local Walmarts do have more stuff for a wider variety of shopping. read more

Photo center was horrible didn't get my print out didn't receive a call who ever is managing this store needs to resign rude as employees wtf walmart read more

If I could give a 1/4 star that would still be too high of a rating for this shit hole. Absolutely THE worst customer service in existence and lets not speak of the horrors you experience on the first of the month. read more

This Walmart is terrible. The employees are not attentive or helpful. I had to ask three different people for assistance at the sports section (one of whom was busy talking to a friend and gave me a funny look when I approached her - I'm sorry, how about doing your job?). I requested three boxes of 00 buck shotgun shells, which the clerk took out, rang up and bagged. I got home to find that one box was not what I wanted (similar packaging). I made a complaint, but of course Walmart has a no return policy on ammunition. Even without that, this Walmart is still just terrible. read more