Horrible customer service! Called this Walmart to speak to customer service. 1st attempt: Was placed on hold for over 10 mins. 2nd attempt: Was again placed on hold and then was hung up on. 3rd attempt: They never answered the phone. read more

How can Walmart be the first on the fortune #500 when there is no staff in the store to assist customers? I came here today in the afternoon to find a heater. I walked around, but i didn't find one. So i decided to look for a staff to help me. AND THERE IS NONE! IT TOOK ME MORE THAN 20 MINUTES TO FIND ONE, AND HE DIRECTED ME TO THE WRONG AISLE.! In addition, there weren't clear signs that direct customers to the correct aisle So I left the store and went to Target to find one. Dear Walmart, you need to understand that price is not the only factor that attracts customers, so are services. read more

Stopped here for a last minute birthday present at 10PM. I'm guessing that this was the "crackhead rush hour" for this particular store because it was packed and there were exactly 3 cashiers. Given the time of night, I don't expect many checkers but this group of cashiers must have been the "D" team. Normally when you check out with an "A" team cashier it sounds like beep, beep, beep, beep...your total is blah blah blah... Have a good day... The sound tonight was: beep..............................beep.....................can't find the price tag on these distressed jean shorts........hang on........5 minutes later......beep........................beep.......hang on I need to take this security device off.........walks over to a different lane to unlock the device (shouldn't there be a damn key at each station???) who designed this business process ISIS? ................beep, hang on I need to change out my drawer...........COUNT ALL THE CHANGE IN THE TILL (you might as well send the pit boss over to double verify).......beep.....shoot I scanned it twice......void......beep.... Blood was coming out of my eyes at this point. All I'm gonna say is, I could have done better coming off the street with no training and hooks for hands ... Walmart for a Fortune 500 company, this is shameful....SMH.. read more

Oh God. Really? 30 minute wait to check out 3 items? This place doesn't have a single self checkout! Boo that! This is the first Wal-Mart I've been to in a while that still doesn't have such things. read more

THIS is the "nice" "new" Walmart in the area? My sis in law actually recommended this location to us, remind me to go slap her in the back of the head next time I see her. This location might look new from the outside, inside its a disaster. Disgusting really, mess everywhere, empty shelves, shit flying around everywhere... I had the misfortune of needing to return something here, the two prime places at Walmart being the return and money center. Nowhere do you see people like at those places, we saw mother and daughter with their asses haning out wearing the same dirty thongs and matching tramp stamps, people returning cake and cookies from Walmarts bakery with some missing?!! Fake Ipad being attempted to return, all this is your typicalsunday afternoon in Riverside. Can't really blame them for the shitty service, my son wanted a videogame which took us 20 minutes to locate someone and other half hour for her to find the right key. The crap you do for kids... There is nothing I could need bad enough to come here agin. read more

Remind me to never, ever go shopping at this Walmart again. Seriously. If I mention it, just shoot me. This place is over-crowded with morons, disorganized, poorly stocked, sloppy, and dirty. And it was everybody, brown, white, or black: Idiots stopping in the middle of the parking lane when there's plenty of room to pull forward while waiting so I can move forward and neither of us has to block our lanes; people changing their kid's diaper in the shopping cart rather than taking the long, arduous expedition to the restrooms; women who take up plenty of room already stopping in the middle if the isle with their carts at a 45 degree angle, thereby assuring full blockage of an isle that should easily accommodate three or four people -- I could go on. Let me finish with the elderly janitor that had to sweep up under the display cases, shaking his head in disbelief and disgust when every pass brought up wadded up Kleenex, discarded tags, and merchandise people obviously dropped but were too fucking lazy to pick up. It was absolutely the most grand collection of lazy half-wits I've ever seen in my life, Then when I came around to the check out area and saw the herds of morons stretched out straight back from the counters, thereby blocking an entire main isle, I almost left. But no. I got in line, waited, waited, waited, and when it was my turn, the friggin' software in the registers doesn't say you've had a card-read error until you get to the very end of the transaction! Never, ever again. read more

This Walmart location is actually not that bad. Compared to the Super Walmart at Beach Drive, this location is immaculately clean! What I like most are the people. Staff are friendlier and helpful. Customers are mostly decent. They tend to get very busy here esp. after work or weekends. I always get good deals here on children's toys. A lot inexpensive than Toys R Us or Target. I usually come here if I have to have my car oil changed and I shop while waiting. The Car Care Dept. are fast, friendly and reliable. read more

Camille, in the deli, provided excellent customer service. After calling several times, I had no success reaching an associate to connect me with the bakery. I took a chance and selected the deli option for assistance. Fortunately, Camille answered and without hesitation, offed to transfer me to the bakery and walk over to make sure someone was there. I was able speak with the bakery staff and continue my planning. read more

Disgusting and gross. The lights are not bright enough and their floors need to be swept. Be prepared to wait forever just to check out because the people who work here like to work at the rate of absolute ZERO.The best part? No self checkout. Save yourself the frustration and spit out an extra $2 bucks and go to target next door. read more

Worst Walmart in the history of mankind strikes again! Two, TWO check stands open as I type this in the busiest season they have... Asked a "manager" about more check stands and got an eye roll followed by "we are short staffed" how about take yourself behind a register instead of playing on your phone... Awful. read more

worst pick up service ever! quality has declined tremendously in the past 4 months! keep in mind this is the 2nd such experience! i gave them grace on the first one but geez! can you get something right as simple as i place an order for pick up, it gets shopped to completion and is available for pick up when you notify me instead of having me to wait twenty minutes before anyone even walks out to bring out 1 order for only one of the now 9 cars waiting! then i call 8x to be told ohhh 6-8 of your items ate being shopped right now so you will need to wait. wth!!!! i only had 15 and 3 were unavailable 3 hrs ago so why in the whole hell did you notify me that my order was ready?!!! i had somewhere to be so i had to leave now the manager matt processes it as picked up which was not true but it sure looks good for them providing timely service which is a flat out lie! fast forward ...here i sit again at 510pm waiting for my $117 grocery order!!! sidenote ...the 1800 customer service number was a total joke! all they kept repeating was it shows you picked up your order. incompetent ones can you maybe call the store and ask for the manager and then figure out the process of providing some level of actual customer service! what a catastrophic failure! read more

I am extremely disappointed with this store. I know there had been a problem with kids and the Tide Pod challenge and people stilling the pods to sell them on Craigslist. But to lock them up and customers have to wait up to 20 minutes to get the pods to then be told "I have to take them up to the register. Basically you do not trust me with the pods but I have a basket full of stuff and you trust me to pay for those things. This does not make since and is very inconvenient and the pods don't seem to make it up to the register so the employee has to go back to get another container. Not at all happy with Walmart. read more

I've been shopping at the old Walmart off of Eucalyptus for a couple of decades and I was actually looking forward to the opening of the Superstore but now that I've visited it I have to say that I'm far less inclined to shop there. At the vacated smaller store next door everything was easy to find.The well informed staff was always a pleasure to deal with. The new store is quite a contrast. Not only is it disorganized but the support staff is seriously lacking -- uninformed and disinterested. I asked one employee stocking the shelves in the grocery section where I might find a specific item and when she didn't know the answer yelled out hoping to get the attention of another employee in a distant aisle. After she yelled out a second time getting no response, I resumed my search. I eventually found the item I was looking for and in the process listened to two employees enjoying a no so private, off color joke talking loudly across the head high shelving that separated them. I know they're working the kinks out and I will undoubtedly return for a few things from time to time, but I won't be as excited about shopping there as I used to be. A guy shopper [one who is accustomed to buying what he's looking for and nothing else] the idea of having to walk a country block to get a gallon of milk only to retrace that lengthy route to buy it, isn't exactly the shopping experience I'm accustomed to. read more

Worst customer service ever. Manager on duty refused to open up more than two registers, customers stood in line over 20 min to check out. Bad attitude when she was asked for more cashiers. I Want shop here again, I will drive the distance for better service . read more

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Not enough selections, especially for it being a supercenter. I went at 1 in the afternoon today, and they were drilling shelves, as though the store wasnt busy. I know things have to be done, but im sure its later times at night that stuff like that can be done. read more

They got solicitors not only at the door but inside now asking you about your Internet service that really sucks. read more

Walmart Supercenter - Department Stores Near Me - Riverside, California

This place is horrible!! Had me waiting for paint for almost 20 minutes just for them to tell me they didn't have it! Shouldn't of that been something you know in the first place ??? So annoying it's happened multiples times here read more

This Walmart is so clean and great ! David was so helpful It wasn't too crowded and nothing was messy or dirty ! Clerks we're nice and moved fast. Def coming here from now on read more

Walmart has made billions during the pandemic yet they cannot get their grocery pick up or any of their pick up services up to par! If you've noticed they've removed the "Express" from the service because it is truly anything but. Waiting an average of over an hour and a half after it was promised at this location. Employees don't seem to care and why should they - they're not paid much to care. There are 18 spots for the "Pick-Up" at this location and there's usually 20+ cars waiting and people are always upset. I felt sorry for the lady next to me with her daughter in the car doing a DoorDash pick up for a customer and she waited nearly 2 and a half hours. Sadly this Walmart has taken business away from good places like Stater Bros and deliver consistently crap service. read more

Oh, my god. This place is absolutely disgusting. It looks like the day after a Black Friday sale - a mess! There is crap all over the floors in the wrong isles. People have no respect! Why would you just throw things wherever you want? Better yet, why do you let your dumb kids run around everywhere wrecking everything?! This is not your dirty house. It's mind boggling to me that people can come in to a store and destroy it. It's basic understanding, people. It gets better. The people that shop there are quite terrifying. Seeing thongs and midriffs on a 300 lb body is more than I bargained for. People yelling at their kids. I don't want to hear that. Keep your voice down! Nearly every person that I saw in there looked like trailer trash. Sorry I'm not sorry. The checkout lines were out of this world. We waited forever and a day because there were not enough cashiers. I noticed a lot of reviews stated that the customer service was bad. However, I'm not going to complain about that. I get it. Would any of you like dealing with these disgusting customers for 8 hours a day? Yeah, I'll wait. Lastly, next time I'll just take my happy self to Target next door. :) read more

What a shame, this is a nice new big store unfortunate the employees need people training. I saw four employes on the floor and they act as if you are invisible at least at Target the employees say hello and ask if you need any help, if they are stocking shelves they move so you can get by down the idle, but NOT at Walmart. I found one employee in the electronic department who was helpful and nice. Then you have the people shopping, one guy asked me to pay for his groceries, boy this is a new one. In the grocery section the meat and produce needed stocking. When leaving the store there were two young men sitting in their car in the disability parking spot one got out and he had his pants down past his butt, since he had no shirt on the front was also expose, underwear-- color; grey more than what I wanted to see while shopping, where was the security person? Last time I will shop there! read more

It's dirty and it's a mess. But I like their check out lane though. One star for it.

I don't like to make 2 different transactions to purchase cosmetics we have to pay for cosmetics in then go pay for our other stuff. But some customers try to pay non cosmetic items at the cosmetic counter, wich creates a line for the customers purchasing cosmetics hopefully it will start to run smoothly and only cosmetics will be purchase there read more

Seriously just had an employee request security to escort out myself..my fella and out 2 boys. Ok so the boys Were turning items around so the nutrition labels showed...no warning...just a request for escort...hate your job much?? read more

Walmart Supercenter - Department Stores Near Me - Riverside, California

Clean & friendly workers. Has a ton of gluten free products to choose from and wonderful looking produce.

This Walmart is getting worse. Locking items that other Walmart's don't have locked. Restocking shelves seems to not be taking place anymore. And a very rude and disrespectful older Mexican woman receipt checker at the door name antoinette (or something like that) keeps making a big issue when I don't show her my receipt. Threatening to call LP and outside security. Telling me I most be guilty or something. And some rude black guy who's supposed to be department manger just took offense most of the conversation when I brought it to his attention. The customer service is not the best probably because half of the people working there are older grumpy people. Other then the above, it's Walmart. We all go there for a reason. Prices, quantity, and variety Thank you Walmart. But I'll probably ditch Walmart if I ever start making at least $50.000 a year. read more

I was trying to get ahold of somebody in customer service and i literally had to call over and over as they would put me on hold hang up on me , I would call again pick up put me back on hold, pickup back on hold then hang up. I literally called 12 times in an hour trying to get ahold of somebody just to find out if they found something of mine, their customer service is the most atrocious thing I've ever encountered read more

They could learn something about customer service. Int Walmart supposed to be friendly?? SABRINA, an associate, was so rude and nasty to me. I mean, I am giving this company my money, can't I be treated with just a slight amount of kindness? The person in front of me in line spilled a soda. She wanted me to walk through it to check out after! Then, when she was asked to opera new lane, she rudly gave attitude that just shocked me beyond belief. I understand you don't want to be working at 2am in Walmart, but just because your life is miserable, don't spread your nastiness. Enjoy your terrible customer service survey. And I will be calling the store to file a formal complaint, too. read more

This is your basic Walmart. They have a lot of great stuff at good prices. I've gotten a cube organizer and desk from Wal-Mart and it was surprisingly good quality. The fresh fruits and vegetables are fine. They have all of the basic food you need. The only issue i have with this Walmart is the make up section. I avoid the make-up aisles ever since they locked everything up and made it almost impossible to find what you need. That section is really cramped and messy. Other than the makeup aisles, the store is pretty clean and easy to navigate. This location has dramatically improved check-out times since they added the self-checkout option. The last couple of times I've visited, I was able to run in and purchase my stuff and leave without having to suffer through a long check out line. They do check receipts at the door now, so just have it ready when you walk out for an even faster exit time. read more

I dont really like this store, but they always have what i need in stock. customer service from he cashiers is always good not excellent but good. I like that its always clean and can get to where I need to go quickly. read more

Walmart Supercenter - Yup last time we were here a water cooler was being stolen lol sheesh - Department Stores Near Me - Riverside, California

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Only people who hate to work end up working at walmart. They never answer their phones, they let it ring and ring only to hang up on you. Store service is horrible also but then again it's walmart. I would rather spend my money at target. read more

This place irritates me! Everytime I come here, a lot of things I'm looking for are out of stock. They either need to hire more help, or, hire better help. Wake up, walmart, or I'm going to take my business to target. read more

All Walmarts seem to be dirty and disorganized. I went to this location when it first moved to its new building and it was still dirty. I guess that is the standard for Walmarts. Service is also terrible and associates are rude. Walmart blows!!! read more

I have completely stopped shopping at Walmart, I tried to justify coming here but, the savings are not worth it. The employees are ok, but some are just plain rude and extremely lazy. I do feel for their labor issues but that has nothing to do with customer service. The people that shop at Walmart are the main reason I can not spend my time and money here any longer. I'm not sure why Walmart attracts the worst people but they do and I'm done shopping with rude, inconsiderate, pushy people. read more

"Albie" the Customer Service supervisor needs a NEW JOB since he acts like your Really Bothering him when You have a question and He has to stop talking to a Co-worker Heaven forbid Its YOUR JOB AS THE CSS to Help CUSTOMERS hence Customer service supervisor. Thanks To belle and the rest of the layaway associates THAT helped me today. read more

What a joke. Horrible company. Don't order anything even if it says they have it and they will email you when you can pick it up. They lie.

Basic Ghetto Walmart where they look at most of their customers as thieves And you wonder why Amazon is winning. $6.00 razor blades locked up. You have to wait for them to unlock a $6.00 item and then they take it up to the register. So I get to waste my time for a $6.00 item because this manager doesn't trust his 80% minority population. That's why they're getting sued for locking up products that are primarily minority purchased. This manager needs to get fired. Get food at Winco and order what you can from Amazon. read more

Ok, to be fair, i really wanted to like this place.I mean, they have a wide cheap selection and are open 24/7....but come on...no service at all, cashiers are slow as hell and there are only 3 check stands open out of 30 at a time. Then, after spending 30 minutes waiting to purchase my item, i go to use the restroom and see them completely out of supplies and dirty as hell.I seriously tried to like this store, but so far...it is beyond terrible. and as you go outside, you'll see 15 employees sitting around and smoking;) read more

Very bad customer service I was going to Walmart to buy me a case and a pop socket at 12:03 and they let me go in the store happy and shit for them to basically tell me that there close and I couldn't pay for my items even though I already had them in my cart. Ps NEVER COMING BACK YOU LOST A LOYAL CUSTOMER & TAKE SOME TIPS FROM TARGET!!!!! AYYY TARGET On my way! read more

Seriously, waiting 30 minutes and paged 3 times at your Moreno Valley store to get help in jewelry department. I'll just take my business to target across the way. read more