Online ordering was quick and efficient. Bot answered the phone every time. Delivery driver called and was friendly/helpful. It did not disappoint. Thank you! read more

Came to pick up an order. Upon arriving, there were no spots available with a number. I'm an Uber driver, I need a spot number. I asked an associate what to do and he rudely pointed to a blank parking spot and said "There's one right there.", in a snarky attitude. Me, as well as, another customers had to move cones out of spots, with numbers, that way we can actually pick up our order. You can't even address in the app that "I've arrived" without giving a spot number. Without a spot number I don't get my order. I feel like his attitude and treatment was extremely unnecessary and not welcome. read more

Walmart Supercenter - The mean man - Grocery Near Me - Shelby Township, Michigan

Clean, well maintained store in busy location, which may be awkward to get to for some. Parking is satisfactory. Houseplants were well maintained, and the offerings were adequate, but the selection of Cactus and Succulents was not the best. Some plants had last years price on the tag, but when going through checkout, the new price was charged. It was cheaper, so it wasn't an issue. Prices are good at this store and many other Walmarts because they reduce the price of seasonal items they want to get rid of, in addition to their regular low, everyday price. read more

0 STARS WORST WALMART EVER!! Staff incredibly rude and mean to my daughter and I selling girl scout cookies. If you're a girl scout, DO NOT sign up for this booth! read more

Today I went grocery shopping at the Shelby Walmart and there was a dog there with its humans. There is a sign on the door when you enter Walmarts that said no pets, service animals welcome. This dog was around food which is against Michigan law. Service animals are well trained, this dog was not. I complained to customer service but I am not sure anything was done. I know its difficult to approach people but this could get out of control quickly. This is generally a pretty good store other than people not paying attention to signs. read more

Beware - scammed at curbside pickup. Ordered an XBox controller for curbside pickup. Took home and opened and it was a broken old remote. Immediately went back, customer service refused to help, get the manager or ask the picker. Said too bad basically. No response from corporate. Have a feeling got scammed by customer service or electronics department. Had to buy another one, very disappointed. read more

This is for the bakery department. I simply came in on a Thursday to this location to order bday cake for Saturday of this week. Nohad the associate that works in the bakery department(who has also given me stops with ordering previous cakes meaning she has done this before )she mentioned that I can't order a cake this weekend they are booked out . Which Walmart never turns people away. I called corporate and escalated with them and they confirmed that no they are not supposed to turn away orders. I'm reporting Nohad because she CONSTANTLY never wants to follow through with helping me anytime I order cakes . Every other associate promptly helps me but for some reason she is a problem . read more

Me and my sister came in around close and when we went to check out, we realized we only had tap to pay to pay and no card. Elza held on to our stuff until we ran back home to come back and pay. Even after we payed she helped us and put our cart away. Elza deserves a raise. She is my queen. read more

No check out lines with a human Staff having personal calls on cell phones Staff having conversations ignoring customers Usually don't go to Walmart - Go somewhere else read more

They take your money but when you try to return something they close the return counter early and say too bad sorry. Was there 745 pm today and they closed the return desk early The store closes at 830pm. Lousy customer service. read more

I think the employees here hate their job because not one will help you. If you ask someone for help they usually shrug or say "that's not my department" or "I don't know." Make me wonder how high the turnover rate is. Are the cheap prices worth the extra time it takes to even find things you are looking for? I admit it is a really big store and you can find bargains. Just don't expect to get much help from employees. I went to another one on Hall and actually got some help from two employees, so I am unsure if it was just a busy and bad day (Sunday). They have a Subway if you like to eat there.... I am particularly biased because I can't stand the smell of Subway. So, walking into the food side made me feel nauseous, but it could be a plus for those that eat it. ---------------- Had to edit this. Very upset. We got a carpet that was supposed to be 5 x 7.... unwrapped it and it was 5 x 4. There was a 4'6 x 6 for only 18.88.... so I paid more for something I expected to be bigger read more

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I HIGHLY suggest you train your pickup and delivery people WAY better. ESPECIALLY the delivery ones!!!!!! I received 2 incorrect items and I tried contacting the department right away to get it fixed while the driver was still possibly out so myself and whoever's order I got could get swapped back, but your people have absolutely NO idea what they're doing!!!! I'm sick of getting the wrong crap!!!! I pay extra for this service for the simple fact that I can't drive. And also, I'm sick and tired of not being able to get through to anyone anytime I need to call. Pick up the damn phones!!!!!! read more

Foggy out here tonight. This is one of the calmest Walmart's to shop at. The service needs a little bit work when asking a question. But overall they seem to have everything a family needs. read more

New tires ... had an appointment... was in and out at a reasonable time... tires cost half of what I have paid in the past...

I called for a few days straight with no one answering the phone in automotive. Finally came in person and the phone rang and the employee behind the desk literally said out loud "I'm not answering that". Explains why I couldn't get a hold of anyone. I was told the job would be done within an hour. Im still here two hours later with no update on my vehicle. Don't come here, the mechanics clearly don't like their jobs because they scoff at new customers and ignore the ones waiting. read more

Customer service was to busy to answer my question unfortunately so I'm done with Walmart these idiots shouldn't work here if they don't wanna work! read more

I only shop at Walmart for cleaning supplies, or once in awhile food items that are on sale from the local sales paper. other than that I'm a number 1 Kroger shopper. Went in to buy a gallon of milk on sale, 1.78 and Holmes air filters for my purifier. Walmart stocks them instead of spending the money for mail order. Cleaning supplies the value is a lot cheaper than buying at Meijer. Would have to compare my cleaning supplies prices with Menards. now there's a store that I need to review and Shop at soon. Walmart did have good prices for their ice cream this week so can't complain for that although I did not buy any. Hillshire lunch meat 297 not bad for a package. Have never shopped for their fruit or vegetables because I only shop at fruit market read more

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Store #3487 in Shelby Township MI 48315, was an utter disaster. Aisles un-shopable. Mess everywhere. Clearance not marked. End caps with incorrect prices. Garbage dumped in aisles throughout the store. read more

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The upside is the price. The every day low prices. The customer service takes a beating for the price. Some locations can be invasive with their loss prevention and checking receipts more than once before exiting the store. These stores can be messy and there often aren't workers ready to help customers. Of course we all know they essentially make you the cashier and bagger. read more

Went to buy a large basketball hoop setup and needed help because it was too big for a cart. Could not find any staff in the sporting goods area to assist. However, the gentlemen from the tire center saw me wandering aimlessly and asked if I needed help. Told him my plight and he said he would assist. He found a large pallet cart and not only helped me load it, but brought it to the checkout and then outside where he waited for me to drive my van up to the door. Wow. He went above and beyond. Thanks. read more

I took a return back with original packaging and they could find my return online using my credit card.... BUT because their policy is no returns after 90 days, they would not even give a store credit! Be VERY careful when purchasing - as this is super problematic! And ridiculous since i wasn't asking for my money back, would agree to store credit and spending at Walmart. Now.... won't shop here. read more

This Walmart is the best around as far as cleanliness. My issue is that after calling over and over again and no one ever picking up at the service desk. I finally went in and asked the girl in service and she said we turn off the ringer! What??? read more

Yelp really needs to get on making a 0 star rating. Actually that wouldn't even help right now, because this Walmart is about a negative 1 star in my book and I'm certain others can contest that this is no exaggeration. A dull butter knife in my eye would be less painful than a trip through this store, most specifically the customer service department. If you're looking to lose 2 hours of your life, and seeing just how high your blood pressure can get with out actually exploding just come to the perpetually 8-person long line in the customer service department. They have 4 registers but only have one person ever working here. I kid you not the man is 104 years old. I'm not trying to be an ass but seriously it's something else! If this man and a sloth were in a race together, it goes without saying that the sloth would run laps around this man. And in case your knowledge about sloths isn't up to par, sloths are THE slowest animal on the planet. Well, apparently when they were handing out that title, they hadn't met this man at Walmart. I want a recount on that title. It pains me to even rethink this day that I was here last week. I literally wanted to scream when I finally left the store, after waiting in the customer service line for over 30 minutes. Within that 30 minutes of waiting to be helped I asked 5 employees, whom were standing around doing NOTHING if they could send a manager over. Every single employee replied "someone is coming", yet not one of them got on the phone to call anyone. There was 8 of us in line. All frustrated and growing tired of waiting. This place sucks- end story. I'll never set foot in here again. I don't care if they're giving away free stuff. Again, Walmart you suck. read more

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Purchased a cake for my daughter's birthday. Pretty two tier pink cake. It was beautiful. So so pretty. And then we cut into it..... it was sooo sweet, too sweet. Everyone got a slice. People barely finished their slice. No one wanted seconds. So bummed because i loved how pretty this cake looked but it just didnt hit the mark in taste. I think i need to stick to Kroger cakes. Sorry Wal-Mart. I loved how it looked - so pretty. read more

Walmart Supercenter - Pretty cake from Wal-Mart. - Grocery Near Me - Shelby Township, Michigan

My husband bought 3 pairs of work jeans in the morning. One pair did not fit, and due to covid the fitting room was closed. In the late afternoon he took them back to exchange them or get his money back. The service department was closed. He located a manager and asked her to get someone to help him. The manager said come back in an hour and someone will be back from lunch. He had no shopping to do, to come back in an hour. Funny how it's so easy for them to have enough people at check out to take your money, but they don't have anyone to refund it. I called corporate and they contacted the shelby twsp. store, which called us back. After a lot of excuses, Jordan the manager said he could take care of it for us if we came in sometime today. So why could the manager not takecare of it yesterday???? Think twice about what you buy there, think twice about shopping there. read more

Worst Walmart in the area. Nothing is ever in stock and stuff are always in the wrong spot. Go to Meijer or Kroger instead.

Would be really nice if the employees actually restocked their toy section. Especially the Hotwheel section and bins. I've been up here more than 4 times a week to check and not one damn thing as changed. Me being a huge collector along with others we come in searching for the new sets and etc and it sucks because it'll be the same low stocked damaged hotwheels on the wall and in the bid that has damage or has been sitting there since Christmas. Would be really nice if they actually restocked that area. read more

THE.ABSOLUTE.WORST.WALMART. They have so many empty shelf's, so many things opened and out of place. And the garden area! Who ever has control of that are is wasting money and killing all the plants no one will buy because they are dead. I'll take pictures and post next time I decide to go in there...prob not anytime soon. read more

Pulled up around 5 to pick up a door dash order. First, we called the number on the sign and the phone was not answered. Once we finally were helped by a worker (who I had to track down on foot by the way) we sat waiting for about 30 minutes. After all that time had passed we decided to call the store phone number. This also went straight to voicemail. After almost an hour of waiting we were informed our pick up wasn't even ready and that we should just cancel it. They said they will just send another driver later. Almost an hour of our time was spent waiting and we left the parking lot with 0$. Do NOT go to this Walmart. The service was not good. read more

I had a very pleasant experience at ths tire center in Shelby township! The folks John and Marc did a great job at repairing my tire. I would definitely recommend visiting this Walmart. read more

When we entered the facility there were no shopping carts available and we recommend to the employee standing at the front door to get more carts for the shoppers and she told us that someone was on it and when we left an hour later there were no carts still and no one was outside getting them. There were also 3 lazy ass employees doing absolutely nothing that could've been getting carts. read more

Cashiers suckkk!!! Take for ever to scan 3 items. They need new ppl to work there that are actually getting work done. You have to wait in line for 20 min even if the person in front of you barely has any items. And that's Bc they are sharing their life story with everyone read more

This walmart is garbage. Terrible staff, people don't know what they are doing, and never matched any of their competition (Target add for a video game that was from the newspaper). Staff does not care to be there, and I can bet on as to why they hate the place. Management doesn't care about any of their customers. I'd stick to Target (26 mile and Van dyke). They will match walmart prices, so it's a win-win for me. read more

I needed to grab something and use the restroom. The frontman -- I don't know what you call the yellow vested individuals who wait at the front -- was walking back to the front of the entrance as i walked in. He was completely rude. He says what he says and I couldn't hear him. I told him I had to use the bathroom and he yells "bathroom is closed but you can get out". He claims the bathrooms are already cleaned and he already got in trouble. I asked why. He says "because people like you like to come in and mess up the bathrooms". I don't know what he means by "people like you" but I know that there wasn't much to gather in terms of differences besides physical features-- and yes, age and race were definitely different here. That was the most belittling experience I ever had and it only last maybe 30 seconds. Didn't care enough for a name but he was an older caucasian male with a height of at least 6'0 hollering at me because of what someone else did. I'll call higher ups in the morning because that's no way to tell someone to leave. honestly, I can't believe i have to bring this up but I have this problem or similar EVERY time the service personnel in question is white. This however was the worst. "People like you", huh? read more

I do believe Walmart, as a whole, lacks education to their employees concerning customer service. I shop at this store and the store on Hall Rd. I find everyone helpful. Please take time and tell them what a good job they are doing. I think they deserve it! read more

Waited in line for 40 minutes..Only had 4 cashiers working. It was like BLACK FRIDAY in there!

Sooooo frustrating to deal with the idiots here. If you put a label on the shelf that states a price and place items directly above it one would think that that is the price for the item. But because they are so disorganized your items are in the wrong slots. I have to admit this place is a go to spot for our home and business. I probably spent $12,000 a year here or so. Does it matter to anyone working here. No! I will find other places to spend my money. read more

I went in for a full service oil change but did not receive one. As a past TLE employee I know what to look for and what they are supposed to do. They did not do majority of the work. I had to take it back in for them to vacuum it. The window was not washed. I asked them specifically to check my front differential and they did not. When asked why he didn't he said "I checked but everything is ok" he didn't even touch it. If they do something they leave a little blue line from bolt onto case. They do that for rear diff, transfer case, oil filter, drain plug, etc. there was no blue mark and didn't look like it was touched. They claim there was only 7 grease fittings but I know there are more. When asked to double check he said he found them all. Umm. Ok I guess I'll do it myself then. Lazy lazy people. read more

It's funny, they have knocked out so much competition in the area so let's face it, sometimes you have no choice but to go there. The problem is now that they have forced you to shop there, they know they do not have keep adequate staffing, even when the place is packed which is 24/7. What are you going to do? Go somewhere else? Ha! And out of 20 checkout lanes, you will be lucky if 3 are open. Do yourself a favor and shop somewhere else, even if the drive is a bit further or you have to pay more. Walmart doesn't care about people because they don't have to. Christie Walton's biggest problem is deciding what novel to read on her personal jet. read more

I have walked through this whole store and no one talked to me not great service. I guess that is what happens when you get. Good customer service Higher Prices, Bad customer service Low Prices....you choose what you want. read more