Professional Complaint Letter Subject: Urgent Complaint…read moreRegarding Harassment and Verbal Abuse by Store Employee - Ruler Foods (Date: Jan 22, 2026) To Whom It May Concern, I am writing to formally report a serious incident that occurred at your Ruler Foods location on January 22, 2026, at approximately 6:15 PM. I have been a long‑time customer, and I have never experienced anything as disrespectful, hostile, or unprofessional as what took place during this visit. I attempted to purchase a pack of pretzels that was displayed for $4.00, but it scanned at $6.99. I informed the clerk, Matt Munier, who went to check the price. He confirmed that the sign showed $4.00 but stated it was "in the wrong location" and refused to honor the displayed price. When I asked to speak to the manager, he claimed he was the manager and walked away. Another clerk, Helen Robinson‑Godsey, approached and asked if I needed assistance. As I explained the situation, Matt walked by and loudly stated that I "must have been drinking," which is completely false and inappropriate. Helen then called the Assistant Store Manager, Lydia Tenwalde, who corrected the issue and honored the displayed price. As I was leaving, Matt stepped away from his register and began yelling multiple derogatory names at me, including calling me several types of "bitches" in front of other customers. He then escalated the situation further by saying, "When I become manager, you Black bitch, you'll be the first one not allowed back in this store." This was racially charged harassment, verbal abuse, and a direct threat of discrimination. Other customers witnessed the incident and were visibly upset by his behavior. I requested that Assistant Manager Lydia contact the Store Manager, Chris, but he refused to come in. I am requesting the following: 1. A full investigation into the conduct of Matt Munier 2. Appropriate disciplinary action 3. Confirmation that customers will be protected from this type of harassment 4. Follow‑up communication regarding the outcome No customer should ever be subjected to this level of disrespect, hostility, or racial abuse in your store. I expect this matter to be taken seriously and addressed promptly. Thank you for your attention. Sincerely, Rita M. Totty Lima, Ohio Ritatotty12@gmail.com

Pleasantly surprised! This is 100% set like Aldi, however it's a Kroger entity. Regardless, loads…read moreof options from fresh to frozen, bring your quarter for the cart and your own bags - but be prepared to pay less than the average grocery. Employees were helpful and welcoming, gluten free groceries are clearly marked :) win win!

I really like this Sam's Club. I find the people are…read morefriendly and helpful. The store is laid out in a manner that makes sense and they have a lot of things at really great pricing. My only complaint is that I always think I don't need a cart but that's not really a Sam's Club problem,

It's in need of a little TLC and sometimes can be a bit dirty in the food area but that seems to be…read morebecause of being understaffed. One poor guy ran the whole food court area when I went around 6pm on a Wednesday. For the most part every worker there was friendly and helpful.

They have self checkout at the Coldwater store. Love it. Store is occasionally…read moredisorganized, but so am I. Doesn't bother me.

Dirty, disorganized store. You often have to wait alone at the register for a cashier to show up…read morebecause they're too busy in another part of the store stocking shelves while the manager is doing God knows what.

I like this little store but probably only due to it being the most convenient since there isn't…read moremuch in the town. The prices are high at times so you have to watch that when purchasing from there. The staff is usually always super friendly and very helpful. The store itself could use a good update as it's sort of drab-looking and outdated. The variety of things they offer is decent. If you are in the middle of cooking something and need a simple ingredient, it's great to run there quick and grab what you need. Now for regular stocking up grocery shopping, I do not do that shopping there. Prices are a little too high to do that. Fresh meat selection there is good and sometimes they do offer really good deals on certain items.

Bathroom is extremely clean at 9pm (didn't shower, just normal bathroom) in gas station…read more We were really pleased we stopped somewhere we can trust!

Wouldn't recommend eating the Hardee's here stopped for a burger on my lunch break on night shift…read more They gave me oil meat half way into the burger I threw it all up food was not fresh and was sloppy . Dirty showers as well

Found massage chair on didn't havev to pay Spent all my…read moremoney on one item Bad internet Hot topic workers are amazing and prett

I came by Lima Mall back in November to do some Black Friday shopping for myself and family…read more Although the mall is bigger than I expected, it still could use some work. It look a little used and could use some improvement especially some of the stores. It also lacks some stores you would expect in malls, and some of them are smaller than I am used to. Still, it gets the job done. I was able to get items I needed to buy and avoid paying shipping.

The literal nicest gas station I've been at. Everything is self checkout and so clean. There's a…read moresit down place to eat inside along with all the normal to go items you find at a gas station.

Due to a fuel tanker spill on southbound I-75, just north of Michigan Street, Sidney, Ohio, I-75…read morewas shut down and it took me two hours to get to the rerouted exit. I was traveling to the south past Dayton, and I wasn't sure how to pick up I-75 past the closure. A very kind and considerate female employee had created a map and instructions for the many motorists asking the same question. And thank goodness for the clean restroom.

One of the cleanest and most organized Ollie's I've ever been in! I'm from southern Ohio, and this…read morestore puts other ones to shame! Very nice staff also