I would like to begin with saying I literally do not think I have ever written any type of "review"…read moreon anyone or anything before because it's just not my thing and I am very empathic to anyone and anything, to a fault. However, I will NOT let go or be "empathic" about how I was treated today by a pharmacist named, William Gutgsell, at the Washington, Indiana pharmacy on highway 57. I'm going to cut to the chase and be specific with the details. My grandmother, whom like most of my family lives out of state, passed away yesterday. I'm heartbroken and have to take off to another state, as well as, wrap up all of my necessities and responsibilities I have set for myself in the coming week up in just about a day. OF COURSE my prescriptions are due to be refilled during the week I am going to be mourning my grandma. I am completely aware of the necessary guidelines and safety regulations that come with giving a patient their prescription 5 days earlier than it's due, that knowledge also includes insurance issues and stimulations with certain medications. Knowing all of these things, I took it upon myself to contact my doctor AND my insurance to get the okay from the professionals they are. When the pharmacist FINALLY agreed to fill my medication, William, not only refused to speak to me directly but lied about consulting with my insurance and insisted I pay 80 dollars because my insurance denied the coverage. Now at this point I have ATLEAST 5 cars behind me in line, because of the polite and respectful person I ALWAYS AM I didn't want to waste any more of their time because of this pharmacy's unprofessionalism, so I paid the 80.43 and drove off. This is not the first time I have tried to retrieve my medication and the pharmacist's act like I'm doing something wrong. IT LITERALLY SAYS ON THE SIGN TO CALL TWO DAYS BEFORE. I have taken my business elsewhere and I encourage you to as well. It is clear through the way you are treated by everyone in the pharmacy that they have no place in the health care/ customer service business due to the lack of empathy and insensitivity presented during each phone call/ encounter.

So I just wanted to write a good review from a former employee that worked there for 11 years. I…read moreunderstand some of the frustration of customers, but most times it is coming from a viewpoint of someone who has never been behind the counter. Corporations such as CVS do not care about their employees. This results in cutting of hours so drastically that when they need at least 4-5 technicians in the pharmacy to run it smoothly, they allow 1 on Wednesdays through Sundays, and only 2 on Mondays and Tuesdays. This results in over worked employees who are literally not able to do anything most times but just help customers. This means that the technician that is expected to fill your prescription is also the one who is supposed to get the drive thru, help the persons dropping off new prescriptions, fix insurance claims, fix problems that have come up at the register, or that have come up with your prescription, input new prescriptions that are being faxed in by the doctor, and the list goes on...not to mention when your printer runs out of paper, or the fact that the phone is ringing off the hook...this one technician is not able to do all of these things in a timely manner. Someone in the corporate office, who is looking at a piece of paper, thinks that the pharmacy isn't busy enough to have more than a couple technicians in the pharmacy at all times. This is absolutely ridiculous. Many customers think that its because no one wants to work...no there are plenty of people who are employed who are picking up hours elsewhere because they are not allowed more hours by corporate. And to kick it all off, corporate managers of these pharmacies only cut hours because the more they cut, the more money they get...this is so sad to see.

I want to like this place. I really do. I don't want to go to the monopoly that is CVS. I don't…read morewant to go to Kroger. Those are almost the only other choices we have. They may literally be the only other choices. I had previously used Panacea pharmacy, as they were locally owned and had prescriptions filled quickly. Williams Brothers seems to work on the basis of who is making the most noise or something. It certainly isn't taking them in order as they get them. I'm on pills that my doctor has to call in every month. I call my doctor, the doctor calls the pharmacy. Unfortunately, now I have to call to make sure they got the prescription and again to see if the prescription has been filled. Apparently their notification service doesn't notify you until the very last step. So you could have a prescription filled at 5pm (if you're lucky) but you won't get notified until they file it away for the night. I've only used them for a couple of months, but that may be enough. I'm not sure how or why they can't seem to fill prescriptions in a timely fashion, and it's certainly not because people are clamoring at the counter. It will be completely dead, and the prescription your doctor called in at 10 am still won't be ready. Real life example. My doc called in something for me yesterday morning. I called at 5 pm. It wasn't ready, but would be soon. (RIGHT!) I requested delivery, as standing around isn't something I can physically do much of. This another confusing area. In the past I was told that if a prescription was requested to be delivered by 2 pm, it would make it. The guy yesterday said deliveries started around noon. In any case, when I woke up, there was no notification that the prescription was ever filled yesterday. Either they're sitting on it and will fill it later, or their service shut off again. I prefer to patronize smaller and local businesses when I can, but they make it tough. This may be the last prescription I have filled through them. I HATE CVS, but I'm sure they at least fill my pills in a timely fashion.

After going to five pharmacies that either did not take Tricare or did not carry my prescription,…read morewhat a relief to find William Brothers! Local. Parking. Good value even out of pocket. They really saved the day for me! Try to support this local company. Great footwear for folks with diabetes, plantar fasciitis, etc.

They have a delivery driver who only delivers on Wednesday. She is rude and unprofessional. She…read morerefuses to follow delivery instructions every time.

I am a customer because it is convenient one stop shopping. That's the positive…read more On the negative side, their employees have not learned or been taught the art of customer service. I say this as a customer who has tolerated mediocre customer service in exchange for one stop shopping for many years. I own my decision to tolerate it.

We came by this location to pick up water while visiting from out of town. It was only 8 o'clock…read moreand there was nobody at the front desk. I rang the bell and after waiting for one minute, nobody came to help. So I went ahead and checked out myself. Overall, the store is clean, but more staff would be helpful as I had to lug the 24 pack of water to the self checkout.

The lady at the counter was explaining to me just fine how it may be a little bit before my…read moreprescription comes in because I came from the doctor which was two blocks away. Then the new pharmacist lady butted in without looking down first at her new prescriptions to see if I was out there, and explain to me it could be several hours before my prescription comes in because it Hass to be "and "washed before they get to see the prescription to make sure there's no viruses on it. I call BS on that lol

Good CVS. Doctor sent my script to them and it was ready right as I walked through the door.read more

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Awful pharmacy. They're VERY slow. The pharmacy workers are sooo rude. Especially that Natalie…read morewoman or whatever her name is. Hangs up on people, treats people like drugseekers, walks away mid transaction and doesn't return. She makes everything so difficult. Awful customer service.

Very knowledgeable staff,considerate overall and convenient clean ,relaxing and never so busy…read morequestions cannot be asked and answered. Referral to use CVS Linton always