Sandra and her team is amazing. I ordered first pair of sunglasses and they didn't work for me…read more So we had to go another route. They took care of the second pair of lenses for me, since I already had my own frames, and they refunded the frames that didn't work. Then I tried going the cheap way out and didn't get the progressive lenses that I needed, so I had to go back, all they charged me was the difference on the price of lenses. I'll sure be back when I need more glasses, I'll ask all of you tongue them a chance to meet your needs.

A shout out to Eyemart Express at the Auburn Mall! My siblings and I recently had a need for our…read moreelderly father who is on Hospice. The associates, especially Madison, were very helpful and compassionate to assist with our need. We would not hesitate to recommend Eyemart Express to anyone wanting servant-based customer service.

I love EyeCare Plus. I have extremely bad eyesight, and astigmatism. I have used them for years…read more I have never had a bad experience. I recently gotten a new pair of frames and lenses. The frame broke, just a fluke and past warranty. I had no other choice but to pay out of pocket; after further review (Tiffany) she found the broken piece was actually a manufacture issue. Within 2 weeks I had a new pair of frames and lenses. They could have easily charged me full price, considering my vision insurance paid only months prior. I would recommend anyone looking for an eye doctor, to contact them.

I love the setup of the facility and how the staff helps with picking glasses, but the front desk…read moreand collections team need serious improvement. They were rude and unprofessional, demanding a copay they forgot to collect from my 18-year-old daughter, then added an unnecessary collection fee for their own mistake. When I asked to pay cash prior to appt to avoid card fees, I was told no and spoken to disrespectfully. Do better with communication and customer service.

Dr Hardwick is very kind and gentle, she also did an awesome job at getting the perfect…read moreprescription for my lens! Affordable price for a pair of glasses and a great variety of frames to choose from.

I have been a client at Hardwick for several years and I've had nothing but good experiences. I…read morehave terrible vision and I see them for my annual optometry exam/ fitting and ordering new contacts. I saw a few other reviews on here that described them as "overcharging" and I just wanted to say, that has not been my experience nor have I ever gotten that impression from anyone at Hardwick.

a Big shoutout to Annie! She saved our vacation by going the extra mile. We needed a prescription…read morefor an emergency glasses replacement while out of town. Although, it's not always normal to find a script, she searched until she finally found it. That's old Walmart customer service, I'm not sure it exists many places any longer. Thank you Annie. Because she took the time to look, we had the script, saved $100 and time for an exam and had our new pair within an hour at an express store.

This place is great! The staff is very attentive to their customers, and take great care in…read moreoutfitting you with what you need to see your best! The shop has many different frames to choose from. Many modern and new designs from Nike, Coach, Costa, and others line the shelves here. Some of the styles displayed were brand new from the manufacturer. I loved the staff here, they were very understanding and attentive to my needs. If you have a question about anything, such as products, insurance coverage, fit, lenses, or styling, the staff will go to great lengths in order to address you need. Overall, a great glasses shop, I will be back soon!

The BEST experience. I am new to town and visited a couple clinics before choosing this one. It may…read morebe a chain but the people that work here are locals and treated me like family. I would 100% recommend this practice to anyone looking for an amazing and careful eye care. The staff when I was there all have corrective wear as well and were able to be empathetic to the things us blind people deal with on a daily basis. Thank you so much Hour Glass for taking care of an out of town client as if I had been your client for years!!!

My daughter, aged 23 and college educated, needed to renew her contact lens prescription. I told…read moreher to just call around and find out a place that has a good price on a contact lens exam and go see them. I knew that a contact lens exam costs more than just an eyeglass exam so I told her to make sure she was specific. She called me back surprised and said "Schaeffer Eye center has the best rate --it starts at $75. And I'll automatically have an eyeglass prescription, too." I was surprised because my sister has used them for years and spends a fortune there, but, hey, they have a stellar reputation, why would they lie?? I told her to be careful about ordering any additional procedures and sent her off. So my daughter goes in, asks specifically for a contact lens exam and when she goes to pay it is (wait for it....) $220. The optometrist and assistant (Christine Hodge) both said they were real sorry since they had BOTH told her it was only going to be $75, but she had to have toric lenses and an eye health exam so they did her a favor and marked off a mandatory followup appointment charge of $49 --so I guess I'm lucky she didn't walk out of there paying $269.' That evening I called and spoke to employee Christine Hodge, who had apologetically checked her out. Christine told me that Schaeffer eye center will not give a contacts exam unless you've already had a $90+ "eye health exam." And then, there was $60 upcharge for toric lenses. And then a mandatory appointment $49 follow-up fee for I don't even know what. My husband and I have been glasses wearers for over 30 years and this kind of price gouging is NOT standard practice--not at LensCrafters, Pearle, Eye Care Associates of Cahaba Heights, Sears, Sam's, Costco or Walmart, where all optometrists are fully trained and licensed and where we have always received excellent vision care. If anything, other eye care offices err on the side of caution ("okay, we recommend that you have this test done and it's going to cost an extra $25--please sign here if you want us to do it..") Any follow up appointments are included in the exam cost--they make sure that by the time you are through, you've got the exactly perfect prescription for your needs. Incidentally, I've had torics for almost 8 years with no up charges whatsoever. I know there are plenty of folks out there who don't mind paying Schaeffer a king's ransom for their eye care. But heads up, folks: If someone calls in to check on the price, guess what they're interested in? THE PRICE! Incidentally,during her visit, my daughter gave at least three indications of her concern for the cost of the exam. First, she said "I want a contact lens exam. It's $75, right?" When they asked her to sign a form, she pointed out a $25 dilation fee, which they crossed out and told her "that doesn't apply any more." Finally, when the technician, David King, asked her if she wanted an "Optimat" (sp??) test and she said "no" because it sounded like it might cost more money. Oh, and did I mention she still doesn't have her prescription?? After all that, they were trying to get her to make a fitting appointment. By that time, my daughter said "they had taken all my money and I just wanted to get out of there." She's scared to go back and I don't blame her. If someone had told me that for thorough, honorable, professional, eye care, your best bet is WalMart??? I would have thought they were a little bit nuts. But I know better now. Forget boiling crawfish, Dr.Schaeffer, it's your pricing practices that need sterilizing.

I will never wear glasses again, and the amazing thing is that I don't need them, thanks to…read moreSchaeffer Eye Center (I just have to write this note of appreciation). I'm taking mine today to Dr. Williams at Schaeffer Eye Center, because each year he goes on a mission to Peru -- both at a clinic they set up, and to homes -- to help people with their sight, and soon these will be doing wonderful things. For me, I never thought I would be able to live without glasses or contacts. My acuity was something like 20/1000-1200 before, plus I had astigmatism. I could not get out of bed without glasses. I even swam with glasses on. In November, I went to Schaeffer Eye Center at the Colonnade and Dr. Woolfson (he is *the* go-to Lasik doctor in Atlanta) was there to perform my LASIK. It took maybe...not sure...ten minutes tops? Very little discomfort -- and I'm very sensitive about pain, it really didn't hurt -- and only a couple or three days later I was able to drive without any aid for the first time, ever. Every single person at Schaeffer that has helped me has been amazing: incredibly professional, super-friendly, very attuned to anything I wanted to talk about or ask. Last week, I had my latest post-op visit and I have 20/20 and 20/15(!!!) vision. It's wonderful to sleep, swim, exercise, and not worry about broken glasses, fogged-up glasses, lost glasses, torn contacts, dry eyes, foggy contacts, do-I-have-plenty-of-contacts-and-solution, and all the money spent on those things. I just need a regular appointment to check the health of my eyes from now on, just as people who have great vision all their lives. I really appreciate when I see others post about the experiences they have had with local doctors, businesses, etc so here's mine. And I love that my doctor at Schaeffer does wonderful things for people in other parts of the world, and I love supporting Dr. Schaeffer and everyone at SEC because of what they do for our community (like CityFest and the money that's been raised for Camp Smile-A-Mile and many other charities). I'm so glad I did it, and am appreciative for everyone at Schaeffer for helping me achieve something I never thought I would have.

The office "kids" are very unprofessional and uneducated. I am referring to them as children…read morebecause they do not know what they are doing and do not conduct themselves in a professional manner. I feel sorry for Dr. Rossi to have to deal with this environment all day every day. Justin certainly needs to learn professionalism, if he is supposed to be some type of manager.

Billing is a joke. My wife went to get her exam, and gave them her insurance information. For…read moresome reason they could not find it. She decided to pay the bill in full and let them reimburse her when they were paid. It could take up to 45 days. This was in October of 2025. Its now February of 2026. We have contacted their billing dept (India) given a runaround about waiting for VSP to pay. She contacted VSP and they had already paid ECA. They now say that there were other charges and she is only owed back $70 of $140 when she clearly paid the bill in full. We have both been by to speak with them and the office manager is always "in a meeting". They continue to say she needs to contact the billing dept but they are pretty useless. Considering small claims court and reporting insurance fraud.

Great place to get your yearly eye exam. Staff is always super nice and really helpful.read more

They cancelled my first appointment and rescheduled for 2 days later at 10:30AM. They sent me a…read morenotification on my phone to be at their office at 10:15AM which I did. After I had an hour waiting (around 11:15AM) to see someone, I asked to the front desk when they will call me in, and they told me that I was next. They called a couple people after that before me. Finally, around :11:30 they call me in, and they did a few tests on me in a machine for few minutes, then they told me to wait again to see the doctor. I waited again for like 30 more mins and then left. Never got to see the doctor. They are very slow, and they don't give any updates on any delays. TERRIBLE SERVICE! Why gave appointments if you can attend them on a reasonable time? I will never come back. I have been coming there for few years now, and they were always behind but the last couple of years it has got worse. I would not recommend anyone to come to the Clanton AL location unless you want to waste your time or have all day free to have an eye exam.