generally had a great experience from a patient care perspective. but, getting through to their…read moreoffice is hell. it's generally impossible to get connected directly to someone at the office, and, there's usually a 2-3+ business day turnaround on voicemails. it's actually ridiculous. sometimes it's easier to just physically stop by here if you need to reschedule an appointment or such.

Total rip off on eye exam. Informed front desk and optometrist (Jessilin Quint) that I wanted…read morenothing that was not covered by vision insurance. Upon checking out front desk confirmed I owed nothing that insurance was good. Month later got bill and was told that optometrist coded services so it had to go through Medical. Lying, cheating, and stealing. Do not go to this business.

Donna helped me yesterday with an appointment immediately for this morning. The office was neat,…read moreclean, and well organized. From the moment I walked in the door I was welcomed and felt right at home! Purchasing my glasses was painless the Optician was knowledgeable honest and wasted no time getting me the new frames I love!! Highly recommend this group! Great experience!

Absolutely amazing. Came in to have my nose pads swapped because they kept slipping on my face…read more Keep in mind that I didn't purchase my glasses here, so many optometrists would then turn me away because they don't want to be responsible for the glasses if they break them. However, Katrina, the optometrist, welcomed me as if I was one of her very own customers. Due to my irregular nose, the first fitting didn't quite work. So, I showed up the next day before they opened, and Katrina managed to squeeze me into her hectic schedule even though patients were already lining up.

Best selections of glasses. Too bad my insurance has dropped…read morethem. They were,kind and professional and their Waiting Lobby was full. Residents travel some to go there. I had my next pair picked out already.

This review is about the Farmington office; I tried to find a way to contact the main office to…read morespeak with them but the website does not have a contact method except for making an appointment. In May I went to see Dr. Gurney and had an exam and ordered Progressives. The new glasses did not seem right for me for reading, but I thought I'd try and get used to them, as was suggested before. They do not test new glasses before you leave, which it seems they should. I finally tried a pair of cheap Walmart reading glasses. Could read much better than my $350 progressives! My wife urged me to go back to the office and when I did I was told the reader part was -2.50, when the cheap ones that worked on me were -4.00! Seems like a goof on the prescription to me. Not sure. But since a few months had passed, June said I was out of luck. She also said something about the far vision (top) of the lens would affect the bottom, which seems wrong to me. My wife had gone back a couple months ago and had her new glasses changed due to a wrong prescription. Her second pair still isn't right, but she refuses to go back again. We will not return here.

Super courteous and professional service from everyone in the office. I'm also thrilled to be in…read moreand out in less than an hour. My entire family sees the providers at Kennebec Eyecare and we're beyond satisfied. Thank you all!

BEWARE: May be told your insurance is accepted over the phone but turned away at the desk. Will…read moremost likely waste your time.

I went in a bit too early to get my glasses and was told that it would be another 30 minutes. No…read morebiggie, I'll wait. Within 5 minutes I got a message that my glasses were ready. When I went back in I was told that they still needed 10 minutes. I was only sent the message because the hour was almost up and they didn't want the negative score on their record. Boy, someone is beating the game. I waited another 15 minutes before returning. One pair was ready, but the second pair was only half way done. I couldn't wait due to another commitment. Since I live out of town it means driving 45 minutes each way to pick them up tomorrow.

Thank you Will! Your professionalism was greatly appreciated as you helped me get replacements…read moreglasses for my 94 year old aunt. You pointed out frames that were on sale and had them ready so quickly. But more so than doing the work for the glasses, you were kind, compassionate and caring. I am forever grateful for you.

Love this place every one is great at what they do here.very friendly, helpful and knowledgeable…read more Got some great new glasses at a really nice price.

Gardiner eye Care I've been going there for years they are awesome, caring they take better care of…read moreme then any other eye place of ever been to. Thanks you all God Bless

We just switched to Atlee Gleason and have had only positive experiences. The staff is professional…read moreand competent: from the moment we arrive, through eye examinations, to glasses fitting and insurance juggling. We are seen promptly. It has been a good experience.

Absolutely terrible experience with the optician. Twice. I ended up calling the office manager…read morewho supported her rude and disrespectful behavior.

Office staff is horrible! Taylor, Dr. Smith's daughter, called me to schedule an appointment that I…read morehad already had 2 months beforehand. She tried to argue with me that if I had an appointment then it must have been at a different providers office. When I told her that I was done arguing and wanted to speak with the office manager I was put through to a Samantha who stated she was Dr. Smith's assistant. Samantha tried to apologize for Taylor stating that she wasn't an employee. I told Samantha I didn't want Taylor to have access to my records since she wasn't an employee of the office. Samantha proceeded to tell me that Taylor was an employee, I stated that until Taylor was properly trained on how to read medical records I didn't want her anywhere near my file. Samantha then said "Whatever! Good-bye!" and then hung up on me. I tried calling back and got no answer for over 45 minutes, not even an answering machine. That's what you get when you hire children to run your office.