I just had my first appointment here and scheduling was very easy and I got a slot within the next…read moreweek. Check in was simple and the staff are friendly and knowledgeable. They had my new supply of contacts ordered and could be picked up from their office within a few days.

Posted business are not accurate - I recently ordered contacts for my daughter and called at 4:30pm…read more(after I got off work) to try and order them and got a "sorry we are closed" message. I called the next morning during a free moment and asked if they had closed early and was told by a clinic employee that the phone system automatically goes to "we're closed please call back tomorrow" messaging service every day at 4:30 and since there is no direct line to the office, they are essentially closed for the day at 4:30pm. This is very inconvenient and misleading for people that work until 5pm and are unable to call in what are during this clinic's actual business hours.

Excellent quality of care from the doctors and the staff. The prices are affordable and allow…read moreaccess to wide range of frames and lenses.

I was over the moon ecstatic after my daughters appointment yesterday with Dr. Stacy Becvar! About…read morea year and a half ago, I had taken my daughter to a different eye doctor in town and they could not get her to see with corrective lenses. They referred us to specialists in St. Louis to have a multitude of tests ran. We were told that she was going to go blind due to a degenerative disease. Luckily this was a misdiagnosis; however, we still had no answers as to why they couldn't fit my daughter with some glasses. We were beyond frustrated! We switched to Becvar Optometry and one year later she has 20x20 vision with no corrective lenses! Dr. Stacy Becvar was quick to diagnose her stating that the muscles that help to focus her eyes weren't working properly and needed to be trained (in my layman's terms). She put her in some glasses that were to help her eye muscles learn to adjust. One year ago, she could barely make out the biggest row of letters on the eye chart. Yesterday at our appointment, it was pretty amazing to see her be able to read every single letter on the screen...even the smallest ones! We think Becvar Optometry is the best! Besides being crazy smart to figure all this out when no one else seemed to be able to help us; she's super nice, genuine and truly caring!

This was the best eye appointment I've ever been to. I was early because I wasn't sure how long it…read morewould take to get there but they took me right back to the exam room. The doctor was very nice as was the receptionist. The other clients in the room seemed to have a good rapport with the receptionist and doctor also. They have a large selection of glasses from which to chose.

I ordered my glasses on December 23 ! I get it ! Holiday crazy. it is now January 15! I will never…read morego back there again!!!!!!!!!!!!!!!!!!!!!!!!!!

This place tried charging me 5x the amount for my copay when I was under the impression of $10. All…read moreof a sudden it's 50 something dollars. Wtf! Never coming here again.

Absolutely exceptional staff. Always helpful, always considering your best interests and provide a…read morevery easy and pleasurable experience. I could not recommend them more.

I debated on 1 to 3 stars on this review. I felt like the selection wasn't great here. I felt…read morerushed, and I felt like I was up sold. Also, afterwards I realized that my prescription was off -- maybe it was part of the feeling rushed process. 3 stars. My prescription is just far enough off to be annoying -- like .5 off. (-1 star) 2 stars I gave them a 2 for their mask habits, which made me dread going in every time. When you wear a mask, they ask you if they should wear one. This is like someone asking "Do you mind if I smoke?" If I say, 'yes' you will get annoyed and then I am the bad guy for trying to create a safe situation. If I say, 'no' then I feel like I am putting myself at risk for your comfort. (-1 star) 1 star The people seemed nice, so I didn't realize how bad of an experience I was having. (+1 star) 2 stars

They were very helpful here. I stopped by, dropped off my glasses after the screw had fallen out of…read moreone side, and they fixed it for free in under 30 minutes. Thanks team!

When I walked into the store I was greeted by George and he started asking me questions pertaining…read moreto my broken glasses. However, once I went to answer said questions he continually interrupted and over spoke me mid sentence. I relayed that I was trying to answer his questions but he needs to let me finish speaking first. He did apologize. Daniel took initiative and respectfully asked permission to take over resolving my issue. Daniel proceeded to go above and beyond his job description, offering multiple different ways to resolve my broken glasses. (Including using my insurance, LensCrafters credit card or 40% discount off the Lenses ). I gotta give credit where credit is due and Daniel did a phenomenal and superior job making sure all my needs were meet and ensuring I walked out of there seeing with a new pair of frames! Rock On

I have been going to this office for two years and have had a great experience with my eye exams…read moreand purchase of glasses. The staff in both offices have been attentive, courteous, and thorough in all aspects of my care. My eye exams begin promptly when scheduled and are efficient without seeming rushed. Dr. Jones is professional and friendly. The office staff did everything possible to facilitate insurance payment, and the selection of glasses is made easy by a staff who help customers find both the style they want and what looks best on them. Overall, I am very satisfied and will continue to use this office for my eyecare needs.

I had a 3:30 PM appointment and it is now 5:00 PM. I have watched three patients with later…read moreappointments get seen before me. When I asked what was taking so long, I was simply told they "have appointments scheduled" and are "running behind." An hour and a half of my time has been completely wasted with no explanation or communication. Extremely unprofessional and disrespectful.

I will say the employee who did my initial eye screening, and the doctor were both fantastic. It…read morewent downhill quickly when I worked with Steve to order my lenses. I told him I wanted progressive lenses, and he said okay that will be $381. I have insurance and the most progressive lenses can cost are $175 and there is even a free version of progressive lenses. He said they did not offer the free version or the standard version I had to have the premium version. I asked how much for just the progressive lenses, and he said $247. I left. Called my insurance and asked what was going on. They had to call Steve at Family Focus and talk to him and they told him you are under contract to offer all 3 levels of progressive lenses. Turns out he was offering me some bundle of products, none of which he discussed with me, just claimed I needed these products, didn't tell me what any of them were or show me pricing options. I have my eye prescription and will go somewhere to order lenses.

Outstanding, efficient and on-time service! Dr. Rich is extremely knowledgeable and offers…read moresolutions to all my eye issues! Highly recommend! Looking forward to working with them for all my future eye care needs!