My husband went here for the past 4 years and has gotten 4 pairs of glasses he has yet to wear…read morebecause every time he gets them his prescription needed changed. He is on social security disability and lives pay check to pay check the optometrist that helped us was every pushy to get his eye examination done because he was her last patient. I think its ethically wrong for a business to know he has this corneal edema that isnt stable (obviously because the prescription changes a significant amount every year) and not advise him agent getting glasses and spend his money just to take it he spent over 400 this past set on glasses for all the lenses comforts for disappointment because he can't wear them. We would have gone back sooner about this matter but I had to do a little more digging and advocating to see more what corneal edema was all about. They advise you ain't getting prescription glasses till you have had lest two consecutive optometrist visits of no change in your prescription to get prescription glasses.

The office is clean and well organized. I just have to call…read moreto reorder my contacts. Simple !! Dr Wang and his staff are knowledgeable and friendly.

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more

I still had a prescription that doesn't expire til next year so I just came to purchase a frame. I…read morewas pleasantly happy with their selection of frames & was able to find some I liked within 30 minutes(I'm very indecisive). Marlena was super friendly & helpful to make sure I would leave the happiest with my decision. I didn't feel pressured whatsoever to purchase add ons nor did I feel rushed during my visit. She said my glasses would take up to 7-10 business days so if anything else changes, I'll probably update the review. But overall so far, great customer service & affordable pricing

I do not recommend going here, I was charged double for an eye exam by the worker Fabiola. Store…read morelocation lingered around for three weeks to resolve the problem with the transactions that they have yet to hendle! Thanks for packing $75 Fabiola.!! Definitely will not be coming back to this location!!.

FYI: This is the VISION CENTER in the MALL…read more My husband and I recently went to the Vision center and I have to say if you're looking for a rude and un-polite experience, this is the place for you. The doctors are okay, however the entire experience is nothing but work. Trying to get an appointment seems like pulling teeth to these receptionists. They can't be bothered with you, and forget scheduling an appointment.... That is just to hard to do. The Spanish girl with brown hair is the worst one of all!!! I will NOT be returning because these people need to offer more than great glasses...they need some decent staff as well. I would rather spend more money and have a nice experience. I spent over 600.00 out of my own pocket, not including insurance, and somehow these women made me fill like I was trash! Wal-Mart has better staff, and that doesn't say a lot in my opinion. Horrible, Horrible, Horrible experience.

This is the "McDonald's" of eye care. If all you need are…read morenew lenses or such, I'm sure its fine. We called with a worrisome issue, a possible retinal tear. We were told Dr Katz could see and diagnose, so went went right down (because they were listed as a provider on our VSP vision plan) Katz did a quick eye exam and assured us all was fine and just needed new contacts, said these symptoms "happens to many people at 60". Low and behold, days later (while we wait for the new contacts to "come in") my husbands symptoms are getting worse... So I called and spoke to a GP doctor who said there is NO WAY anyone can just look into an eye - even an OD -- without dilating the pupils to see a retinal tear. There could be a torn retina still - that we dont know about. A dilation was NOT done by Dr Katz... so his reassurance was worthless. We wasted time, and could still possibly have an emergency issues that could cause my husband to go blind. Is this the industry standard of eye care? I hope not! In years past we've gotten contacts there, with mediocre results... but it's a walk in vision place in the mall.... what can you expect?? For our eyesight we want a real ophthalmologist who knows what they are doing. Please dont guess and gamble with our eyesight. The least Katz could have done is take and look and say "seems OK on the surface, but I recommend you get a dilation, and I don't do that" Geesh. That said we had NO issues with any of the staff...They were all fine, and friendly. The setting was hectic and busy with a lo of walk ins... and the staff was preoccupied, but for good reason.

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.

This was my first experience with America's Best and I can see why so many reviews say "America's…read moreWorst". While I have nothing bad to say about the employees who work at this location (they were all helpful, nice, and timely), the glasses that eventually made their way to me were messed up in ways I have never encountered before (strange permanent smudges and marks on the lenses). Unfortunately, when I reached out to ask for a replacement, I was told I would need to come back in to get them checked first. Since I live an hour and a half away (and had the glasses shipped to me), this isn't an easy trip. It's frustrating that I'm the one the has to pay with my time and money in order to get America's Best's mistake fixed. My advice: DO NOT use this company for your eye care needs. Especially when (even with insurance) my exam and one pair of glasses cost over $200. You expect to get a pair of glasses that has some kind of quality control for that price, but that's not the case with "America's Best". At this point, I'm writing it off as a loss and will go elsewhere in the future.

Americas WORST is more like it. They screw up and won't be accountable for their mistakes. I've had…read moremultiple rude interactions with Adrienne but calling the district manager and getting help from her has made me give them second chances. The same mistake has come back around and of course they forgot all about it. So now the way they billed us has messed up the dates for new glasses. They talk down to you like you're a dumbass then give you that snide attitude of oh well you don't want to come back? Ok have a great day! Keep it up cause you'll have no customers to pay for that nice new building. I will never give them another penny!

They are fantastic and do a great job. This office has state of the art equipment . Dr Sava…read moreexplains everything to you. They have a great choice of frames.

Customer care, every time I called the first thing that was priority is my insurance, and if I was…read moregoing to pay with my insurance That wasn't even the reason for the call to begin with, Then the whole attitude behind the person who answers the call. You can tell. They really don't want to talk to you. When you leave a message, they respond with a cold text. That is even worse.. This clinic was highly recommended Highly recommended, but once you get in there, and you get established, the treatment is different I don't think that the physician knows what staff is doing with customers, I have an amazing insurance, and I'm OK with going elsewhere I shared my concerns with an employee, and when asked to speak with the physician that also became impossible This is why people go down the hill to get good services Very unfortunate I do not recommend going to this clinic. Sorry truth hurts

I am so disappointed I paid for eye exam plus that extra thing that they told me about I cannot…read moreeven see good out of my eyeglasses it's path I went back and they gave me another exam and they said my glasses were fine if they're so fine then why do I have to take them off when I drive? I could literally see better without my glasses I went in a third time and this time they said they were gonna charge me. Are you kidding? This is the worst optometrist I've ever been to please don't waste your money. I wasted my money on them and then I bought glasses with Costco so I wasted a ton of money ton of time and now I've got glasses. I'm stuck with that I can't use. How pathetic is that

I wanted to let Costco management know that they have a outstanding optometrist in the Victorville…read moreCostco, Dr. Thomas Lee! I fully trust my vision care with Dr. Lee! I wanted to let Costco management know that they have a outstanding optometrist in the Victorville Costco, Dr. Thomas Lee! I fully trust my vision care with Dr. Lee!

Went in to pick up Grandkids glasses, front staff was friendly and helpful. It was busy , but the…read moreyoung lady at the front helped and was patient with me.

I usually don't leave reviews, but I feel like it's important to share my experience. I feel it's…read morealso important to mention I've been coming to Jintau since I was a little girl and have never experienced this before. I went in to request contact lens samples for my mom, and from the start, the front desk was not welcoming. One young lady was helpful but then she got busy and Jennifer came to finish me up. She began with not be able to locate her file, which was already concerning. Especially since we come all the time and even last time they couldn't find her file. When I mentioned that my mom really needed the samples, Jennifer made an unnecessary comment about "just buy the boxes then" instead of providing the sample boxes they had available. Her tone came off dismissive and rude. Throughout the visit, Jennifer continued to be unprofessional. My mom had been told earlier that morning over the phone that she could purchase just a pair, but in person Jennifer told me that wasn't allowed. Instead, she insisted my mom would need to purchase full boxes for over $250, and only then would she consider giving samples. She even said directly, "We don't do free stuff, we're a business." Which makes 0 sense if we're asking to purchase them? I even mentioned that the lady from the morning said she could, it would've been nice she did it for us this time and then mention it couldn't happen again. Again, I fully understand that businesses need to make money, but the way this situation was handled lacked empathy, professionalism, and respect. The attitude and contradictions left me feeling frustrated and unwelcome. This experience has made me question whether I would want to continue coming here at all. On another note, I love Two and am so sad I had to experience this and loose my doctor who I have felt comfortable with my entire life due to a rude desk lady.