We have been going to Ortiz Eye Associates for years. Drive over an hour to get there but it's…read moredefinitely worth it. Very professional and friendly staff. The doctors are very thorough in their exams and explain everything very well. They make our yearly eye exams fun. Could not recommend the office more!

I received excellent service from both the staff and Dr Moreno. Everyone knew their job and did it…read morewell and with a smile. Very pleasant experience. Thanks.

My car nearly broke down on the interstate. I limped it to this O'Reilly's. The manager was a…read moregodsend and the staff felt like family. They had a large cache of tools to use while I made my repair in the parking lot. After I diagnosed the ultimate problem, the manager and I were on the same page about the proper repair. The car "threw a sparks plug" from a stripped port and destroyed the coil pack. The port needed a thread repair. I was leery to use a heli-coil without being in a proper setting with proper thorough failsafes. After thinking it over for a bit, I took his advice as I was 2 hours from my house and 5 hours from my destination. The fix worked perfectly and I made it to my destination safely. THANK YOU!

Jonathan was my representative, he helped me, a disabled tech moron with bad typing skills let…read morealone trying to put in a new headlight lamp and battery. He saved me money and time by finding ALL the replacement parts I needed what searches I failed to find saving me $200. Then he even put it on refusing a tip which I forced on him. Saved me $100's

They couldn't even activate an eSIM on my new device. The employee was too lazy to help me because…read moreit was 20 minutes before close. Place is useless.

I am 74 years old and am relatively ignorant re; cell phone usage. My Apple 5S will be rendered…read moreobsolete soon and my son has allowed me to use his old Apple 6. This past week I journeyed to the Coal City, Il. Verizon store for help in transferring my data to the new phone. Both employees were busy with clients, ergo a wait for service, but in doing so I monitored the employees dealing with customers who preceded me- and I was greatly impressed. When my turn came Aaron Mumm waited on me. Experiencing some difficulties with the transfer Aaron was cordial, professional and very instructive. The transfer of data was ultimately successful but more importantly the half century in age between the two of us was significantly reduced because of Aaron's maturity and business acumen. Kudos to that young man, and then some! Kevin Willis

First timer today. Really good selection of all price points of shoes, boots etc. Impressed with…read moreinventory. Helpful service. Fair pricing, comparable with online

I went into this store for the first time today, nice store walked around to see what they had…read more Two of the workers were restocking and working hard. I found some shoes that I liked and one of the workers walked by and I asked if the red sticker items were an additional 50% off, the worker said yes. So I spent an hour in the store looking for shoes for my grandchildren, found some for them. I then went to the register to pay for the shoes and to my surprise they did not ring up 50% off. I then questioned the worker that told me that they were 50% off and the worker stated no, only the ones with the round 50% on them. I wouldn't have wasted my time in the store if the worker did not tell me the wrong information.

Jerry saved our lives! We had a nail in our tire and he taught us how to fix it, doing it for us…read more What an amazing place, full of hospitality!

About me: Age 65, retired machinist, I worked as autobody man during my 20s, turned wrenches since…read morechildhood, do all my own automotive work including full rotisserie restorations in my own garage, dealt with literally hundreds of autoparts store counter people over the last 50 years. I've been doing business with this particular O'reilly auto parts in Ottawa IL for at least 6 or 7 years now. I've had positive experiences and rapport with some good counter people there who know something about DIY auto repair. I also got casually acquainted with Jeff the proprietor. I wanted to share in detail some great buying experiences I had at this store in the past few years but space here will not allow. Getting to the issue of this review, on 6-2-25 I called there about several idler pulleys, some were non OEM, requiring source by part # and one was OEM to be sourced by application. On the phone I spoke to a young woman whose name tag I'd see the next day as Rosa. I gave Rosa the part # for an aftermarket pulley. She told me that pulley would be special order and arrive next day. Then to the best of my recollection I also gave Rosa the application for my Chevy truck for a separate OEM idler pulley, which to the best of my recollection she looked up and said it was in stock. I said fine and I'd be there next day to purchase both of them. Then an hour later after digging thru some of my spare parts bins I realized I gave Rosa an incorrect part # for the aftermarket pulley, so I called right back again. This time young man whose name I never got answered the phone. I gave him my name and asked him if he could see my special order for the aftermarket pulley. He said yes he saw the order. I told him to scratch that special order because the part # was wrong and I'd give him some new part #s. He said OK, done, now give me the new part #. I gave him 2 new part #s for 2 aftermarket pulleys and he told me those pulleys would be in next day. I asked how long would the special order parts be held in case I wasn't able to be there next day. He said the parts would be held for 5 days. I said that would be fine, thanks. To the best of my recollection the call ended there and that young man and I never spoke about the OEM pulley that was sourced by application and already in stock. I arrived at the store in person, afternoon of 6-3-25 and spoke to Rosa in person. There were 3 pulleys there for me. 2 were the aftermarket pulleys and they were wrong. There was a cross reference issue because the part #s I gave were for Dayco brand and the pulleys they obtained were Murray. This was no big deal, the pulleys would just have to go back. Then there was a 3rd pulley with a GM tag on the box. I asked if that was the OEM pulley by application. Rosa said she couldn't know that offhand. I replied that she should know because she looked it up over the phone for me yesterday. She insisted that she did not look up the OEM part, that she remembered she only talked to me about an aftermarket part special order. At this point, one of us is misremembering something. I honestly don't think it was me. I have no recording of the conversation. But the matter was trivial, there were no consequences involved. Nevertheless she got very irritated with me over it. After a short back & forth she raised her voice to a stern scolding tone to me, saying "I remember the call and YOU SAID (X) (Y) (Z)" She reminded me of that TV Judge Judy, so I replied, "Am I under oath?" That made her angry. In preemptive projection fashion she declared I was disrespectful when actually she was disrespectful to me first. The she asked for the application. I recited "2002 Chevy Avalanche 1500 4X4, 5.3L engine and added, does that ring a bell?" She got angrier and said "I need to know if it's 1500 or 2500." I said it's "1500, I said that 10 seconds ago and you didn't remember." Then she really got mad, picked op the phone and began dialing. I thought she was calling the cops on me and I was in total disbelief. I asked who she was calling. She said she was calling Jeff to report me. It sounded like she got Jeff's voice mail because there was no conversation after she spoke and she hung up. I humbled myself, I said I didn't really want to argue, completed my transactions and left without further incident. BTW the OEM pulley in question was correct so I bought it. However, If Jeff is going to employ easily-angered counter people who pick up the phone at the drop of a hat to tattle to authority like a high school hall monitor, that is a problem. People with that sort of fragile personality shouldn't be dealing with the public at large. If Jeff endorses this conduct as store policy then there are a dozen other auto parts stores within a half hour drive where I can take my business if he really doesn't want it. Then there is the internet. Thanks for reading.

Very friendly helpful people if they don't have what your looking for in stock they order it right…read moreaway.

If i could give a lower rating they would be getting it i will not be doing business with this…read morecompany no longer not ever again first off i tried buying a cherry picker from them i told them i wanted to buy the floor model they told me that they had one in the back in the box and i said i had bad luck with buying things in the box i wanted the floor model and they gave some piece of garbage with mixed parts and the cherry picker folded in half and the motor almost fell on me because they sold me a box of mixed parts