I ordered an Optima D31M battery for my boat. It was delivered 2 days later. To my dismay, when I…read morehooked it up there was no voltage at all. Tried many ways to get a charge in the battery with no success. I contacted Amanda at Battery Jack and she asked me to send a photo with voltmeter hooked up to battery (showing 0.00 volts), which I did. The next day Amanda E-Mailed me a return label and immediately shipped a new battery to me. The new battery arrived and worked perfectly. Thank You Battery Jack and Amanda for your great customer service! Pat

They had the battery I needed for a wheelchair on eBay. It had a small corner blemish, so they…read moreadvertised it at a reduced price. What I received was a poorly labeled, underpowered, obviously fake piece of garbage. The label was surely made on a home printer. Beware of these snakes advertising themselves as a premier battery supplier. They also dba Big Time Battery and Electric, and The Bargain Brothers.

Interstate has always been wonderful to work with. I go to them for all of my battery needs. I also…read morehad my iPad screen replaced at an interstate location and they did a great job.

From the owner: The Interstate brand isn't just a name - it's our promise to get the job done. With a 70+ year…read morereputation for top-quality products and unmatched service, Interstate Batteries has long been the number one auto replacement brand in North America. But we're much more than just car batteries. We have top performing batteries for the smallest hearing aid to an earth-moving tractor and every battery operated device in between. In addition to manufacturing Interstate-branded batteries to the highest industry standards, we maintain an advanced battery cross-reference system to help our customers locate the difficult-to-find batteries. And in a case where a battery is no longer manufactured or you have a unique battery need, our technicians can create or rebuild a battery to meet your specific requirements. From common household batteries to specialty batteries, your search for batteries stops here. Laptops. Alarms. Cars. Boats. Hearing Aids. Power Tools. Motorcycles. Cameras. Electronics. Mobility. Watches. Keyless entry. Computer backup. At home or the office. You need power and we've got it, along with the expertise that makes Interstate All Battery Center Outrageously Dependable

Brought a car in with one of their batteries that was purchased at another location, which is now…read moreout of business and told the representative that the battery was not holding a charge. I showed him the receipt for the battery which still had two months worth of warranty coverage. He brought out a tester and said that the battery was fine. I didn't believe him and it turned out I was correct. The Die Hard battery "died". My feeling is he just didn't want to take responsibility or be bothered for a warranty item from another store. Not impressed at all and would not go back there nor would I buy another diehard battery.

I went to the Batteries Plus Store 280 in Elgin on Randall Road on January 21, 2026 to get a…read morebattery for my travel clock. I could not get off the back battery plate and asked store rep for assistance. The rep get the old battery out and replaced with new fresh battery in about 1 minute. I asked what I owed and was presented a $17.35 bill. I was not informed there was a charge for putting in the 3.00 battery. I did pay the bill and lodged a complaint with Battery Plus Corporate. To my great surprise Matt, the Store Manager, said he agreed with my assessment, had a meeting to instruct everyone to inform work costs before proceeding, and said that he would give me a full refund which he did on 2-4-2026. I am quite pleased that Matt was so forthright in giving my full purchase price back. I give high kudos to Matt and all the Batteries Plus store personnel. I will do all my future battery business at this sore. I was treated more than fairly and have high praise as to my customer treatment. Dennis Sadlicki

Great service replaced iphone battery in 20 minutes for half the cost of other placesread more

I brought my Timex Ironman watch in to get a new battery. I've had the battery replaced in this…read morewatch many times, but never before at this Batteries Plus location. We'd recently moved to a different state, so I had to go to a different store. I took my watch home and re-set the time and date, and put the watch in my jewelry tray. A few days later, I was heading to the pool to swim. I use the watch when I'm swimming. It's water resistant to 100 M (328 feet), and is specifically made for water sports. When I was done with my swim, I looked at my watch. The display was completely gray and brown, and there were water bubbles floating in the display behind the crystal! I immediately went back to the Batteries Plus since it's right near my gym, and the guy told me that because I wore it in the pool it's not his problem! Oh my God, it's a water resistant watch, and it says so right on the front of the watch! It's intended to get wet and be submerged in a pool! I had to argue with the guy to at least give me a refund for the battery price... As it was, I was paying for them to have ruined my watch. I did get my twentyish dollars back for the battery, but I'm out a $65 watch! Will I ever go back there? Never! UPDATE 5/10/25: The day after posting this review, "Frank M." from Batteries Plus replied to my review asking me to get in touch with them about improving my experience. (You can see that reply below.) Based on the email address, I believe that was someone at the corporate level of Batteries Plus. I sent an email to the address provided, asking them to reimburse me for the watch that was ruined. A few days later I received an email from Russell, the store manager at the Geneva location, asking for photos of the watch so that he could get the model number for the watch and replace it! I'd just recently thrown the watch away, but was able to retrieve it from my office wastebasket, and send him photos of the watch along with the user's guide that had identifying information and a long list of the watch's features and functions. Luckily, I still had the user guide from when I purchased the watch and didn't even think of that until Russell asked for the model number. Unfortunately, as I'd already discovered because I'd been looking for a replacement, that particular watch was no longer available. I gave Russell a couple of other options for a substitute and he graciously replaced the watch which I received this afternoon. I am upgrading my review from one star to four stars. (A five star rating would have been if my original watch hadn't been ruined, and if I didn't have to leave a negative Yelp review to get to as satisfactory resolution.) But, all's well that ends well. It's nice to know that this company will own up to their mistakes.

I came here a while ago because my iPhone 6S was not charging properly. I think it may have been…read morewater damaged from the recent rain. I dropped off my phone and went shopping around the Goodwill nearby. About 30 minutes later I came back and he said it may have been dusty and cleaned it off for me. He did it free of charge! He also showed me that it may have been dented and showed me how tilting the charging cord slightly allowed my phone to charge. Very friendly and helpful staff.

Stopped in to get some key fob batteries swapped. Kyle helped me out. Super nice and quick service.read more

I needed a watch battery. Yes, I still have a watch. In & out in under five minutes, even though…read morethe guy that does watch batteries was, uh, indisposed.

Car wouldn't start this a.m. got to Interstate Battery just SECONDS before they closed. They…read morecheerfully got me in an on my way. Needed a new connector which they threw in for free! They are always AWESOME!