What happened to Quality Customer Service? If you want to feel valued - Do NOT go here. Their…read morecustomer service is severely lacking! I wasted one hour last week waiting to order glasses and another 30 plus minutes this morning awaiting assistance to order the glasses from last week. After a quick call with David, the manager, I do not know if I'll return. Unfortunately, this is a Luxottica company who has what seems to be a monopoly on the eyewear market so where can one go for good service, superb customer service and quality glasses?

Walk in repair of two pairs of glasses. Done while I waited. Performed repair for NO charge…read more Recommend.

Closed before closing time, wasted time of multiple individuals who drove to location.read more

Located in Rio Rancho surrounded by a family friendly neighborhood. We…read moreMade an appointment a month ago and finally got in. Dr. Davis was okay. Not super friendly but seemed knowledgeable. Everyone in the office was strictly business which is fine but it made the environment dull. The office itself was nice and clean. They have their own optical department with many choices of good looking glasses to choose from. Nice big parking lot and they didn't keep us waiting the the lobby for too long. Overall, it was a decent experience.

The eye exam went well, I have no complaints. When I went to choose my frames, I assumed I would…read moreget the same type of service that I received from Eye associates. The employee at Eye Associates allowed me to look around and then had me sit down where she had 4 to 5 frames that were frames she felt best suited my face shape. We went from there. At Modern Eyez, I looked around while the employees was finishing up another customer. When I was finished looking, I sat down at one of the stations and the employee asked me if I had found the frames I was interested in. No help. If I wanted, no help, I would go to Costco where frames and lenses are much cheaper. Next time I will go to Eye Associates. Money lost for Modern Eyez.

Everyone at this office is very professional and helpful, DR Taylor is very nice and I love the…read moreglasses will be back next year

Dr Taylor is a Godsend. My wife had a cornea transplant previously. Dr Taylor fitted her for a eye…read moreprosthetic. It's a custom fit lens for the eye. The vision in her surgically repaired eye is at 20/20 since going to see Dr Taylor. Give her a try if your in the market for a custom fitted lens.

Easy access location, parking aplenty…read more Very knowledgeable staff, Matthew helped us replace some broken glasses with full coverage under warranty. Very happy with the service and will return

Worst experience. My prescription was wrong, yet I was told to wear the glasses even though I…read morecouldn't see properly. I had to wait a week to see the doctor again. Extremely frustrating, especially since I don't have insurance and paid cash. Now I have to wait 3-4 weeks for a refund to go somewhere else for my glasses. The employees were also rude and openly talked about customers while they were still in the store. I kid you not, they were covering their mouths with a folder while talking, but I could still hear them. Extremely unprofessional and uncomfortable. Would not recommend!!!!!

Place is terrible. You wait hours to be seen. They book numerous people at the same time and don't…read morecare m about your time. Providers are nice and helpful. Unfortunately like most places they just care about making as much money as possible and not the care.

My dr moved out to this location and started coming here when he moved. The staff is friendly and…read morehelpful. There is lots of parking and the process for checking in can be done ahead of time if you wanted too.

So this was my first time here and kind of feel after leaving like I visited a used car dealership…read more Don't get me wrong the staff seem to be very friendly and try to address your needs. You may be put in the waiting room for about 20 minutes but that is not to bad of a wait. Why is say used car dealership is what happens at the end. They get your prescription then try to get you to purchase glasses from them. Then they charge you $200 for a contact exam, that is a lot of money when you really get nothing out of it. You get temporary contacts then they look and measure and say oh yeah they fit, I will order you boxes. I asked how much are your boxes, $80 each. Wow. I can go to Sams or Costco for half the price. Then they say yeah come back again, I would assume they will charge for that visit too. Beware of the technique.

Dodged a very pricey bullet here. My experience with the receptionist and the other person who…read morelooked up insurance was excellent, but I couldn't believe all of the additional charges I would have to pay vs my old eye Dr. I only called here because my insurance changed and they were on the list. I would literally pay 200 less for my simple needs if I just went to my old Dr. and even payed out of pocket, skipping my insurance entirely. It was disconcerting to hear so many warnings, disclaimers and "fine print" from an eye Dr. I just wanted a simple frame and contact prescription renewed and have no eye problems. They wanted my medical insurance info up front in case they found a problem and warned there would be additional charges they would have to bill my medical insurance for if they found anything. That made me feel uneasy. Never had to do that before, and what did that mean exactly? In addition, seems like they have a state of the art retinal scanner that I'd have to pay out of pocket for that was another 40.00 or so. It's not necessary to get because dilation is covered by insurance on most exams. Dilation is still gold standard for eye exams. It allows the doctor to see the far edges of your retina in 3 d vs 2 d. This is allows for spotting issues like retinal tears, tumors, or early signs of diabetes and high blood pressure. Anyhow, they also have their own tier system on how they book you, and they charge you a 150 to 250+ for a simple contact lens scrip and fitting, and mentioned other possible fees. The straw for me was the automatic 42.00 "booking fee" on top of a copay, 160 for contacts exam, another 49 for scan, possible other charges before even getting glasses/contacts I'm sorry, what? Obviously their priority is profit..and while that may be normal as a business, this is excessive and insulting. While doctors cannot legally manufacture a fake diagnosis (as falsifying records to bill insurance is a severe criminal offense), aggressive practices can exploit gray areas by up-billing for minor, harmless findings like standard eye strain or slight dryness, itchyness from environmental allergy, etc. I'm not saying the care is bad, I'm sure they are highly qualified but you had better get a quote in writing before receiving care to avoid surprises. Check your insurance carefully. I'd estimate an out of pocket cost for the appointment, glasses and contacts.. assuming they will let you choose pretty basic would be 650 to 1000 when all is said and done. I did some research and found that vision insurance companies have drastically cut payouts. Routine vision plans (like VSP or EyeMed) often pay doctors incredibly low rates for an exam. Conversely, medical insurance payouts have generally kept closer pace with inflation. I don't know if that's what's happening overall, but it's concerning that it's just something else to be aware of in the healthcare battles we increasingly face.

Dr. Ashley and her staff provide excellent service and especially like the time she spends with me…read moreto make sure I understand everything about my eyes. If you are looking for the best vision service in New Mexico, look no further than Accent on Vision. You will not be disappointed.

This office staff was awesome,so was the doc. Clean office and modern equipment . I have my vision…read morechecked once a year because of this team .