Frindley staff. Dr. Brent is excellent. He seems to give a…read morethrough eye exam. Never rushes you in and out. I have gone to Dr Brent for a number of years and always get a warm welcome back for check ups .

I've been going here for a few years now. I called today because it was close to my annual…read moreappointment date. The person seemed bothered/irritated to help me determine when I should book my appointment to be sure it was covered by insurance. She said she could book me but seemed to not care if I booked or not. I'll be finding another place to go...

Relocated to Rockwall from Frisco, where I absolutely loved my EYECARE facility - Frisco Family…read moreEYECARE. My first thought was to keep my services at the Frisco location, but my husband and I decided to try Rockwall EYECARE. That was a big mistake. These folks are terrible. They overcharge you and try to make u pay for the extras ur insurance company covers. They tried to charge me $240 for two boxes of contacts and $368 for four boxes... when I have a $350 allowance towards contacts. I have all extra tests covered and my eye exam at 100%. I returned the unopened boxes of contacts. I took my prescription and went back to my old EYECARE location in Frisco. I paid $110 for four boxes of contacts and also received a contact lens vendor rebate. When you try to tell them you have had the same benefits for years and never paid that much, they get rude and show lack of customer service. They even tried to overcharge my husband for his contacts and also told him that the extra services were not covered... and we have the exact same insurance. The doctor was amazing. However, the front desk was not knowledgeable and rude. The management was even worse. I totally recommend shopping around... they are definitely overcharging customers. If I could give the 0 Stars, I would!

My family have been patients of Dr. Britt for over 25 years! She is caring and very knowledgeable…read more The office is inviting and everyone that works there has a great attitude and is so genuine and welcoming. I highly recommend Eyecare Rockwall!

This was my second visit for eye care. I was satisfied the first time. On my second visit I had…read morean eye exam and selected a new pair of frames. I gave them 2 old frames to change the lens according to the new prescription. This was in December. I got 2 pair of glasses back. One of the frames(an expensive one) was lost! The prescription in the other 2 were incorrect. I left them to be corrected. In APRIL I received the still uncorrected glasses along with a refund. Now I have to have another eye exam at my own expense since my insurance had been used. The office personnel wouldn't return my calls and on my last call, she slammed down the receiver.

I was searching for a new eye doctor considering we just moved. Called around, and did some digging…read morecame across Dr. Rich. Great Doctor, very detail oriented. Great patient care all around. If I lived 1 hour away I would definitely go out of my way to go out to Murphy. There are very reasonably priced, and have a great selection of glasses, and frames. Contacts can be prescribed to you or you can buy them through the office (same price at the end of the day). I highly recommend Murphy Family eye. I don't usually review on Yelp much anymore, but I wanted to go out of my way for this practice. Look no further.....

Review of Wylie Eye Center…read more I have been a loyal patient at Wylie Eye Center for the past 8-10 years, returning every couple of years for an eye exam, new frames, and the same type of lenses I've used for years. Unfortunately, my most recent experience has been deeply disappointing and unlike anything I've experienced with them before. This time, a mistake was made -- the wrong type of lenses were ordered. I realized the issue immediately upon receiving them and even called from the airport the same day to report the problem. It was clear upon review that they had ordered the wrong lenses. I requested the correct comprehensive lenses to be ordered, expecting the matter to be handled promptly. Two weeks and many follow-up calls later, I was finally told my lenses had arrived. When I went to drop off my frames with the incorrect lenses, I explained the situation to a young staff member, who said she would look into it. The next day, when I returned to pick them up, I was shocked to be told I needed to pay for the new lenses -- essentially paying for two sets, one of which I will never use. What's worse is the complete lack of communication and care throughout the process. No notes were taken, no follow-up calls were made, and the staff I spoke to the previous day didn't even remember me. When I asked to speak with the office manager, I was told she was busy but would call me before the end of the day. That call never came. After over a decade of trusting Wylie Eye Center, this experience has left me saddened and frustrated. The quality of service and care I once valued here seems to have disappeared entirely.

My wife and I love both locations. We really like all the doctors we have seen. And we've seen 4 or…read more5 of them including Drs. Anderson, Royster and Vilhauer.

Waited weeks to get my credit back on my Credit card. I was told they would credit me asap. Weeks…read morewent by and after calling and getting nowhere, I had to go in.

Very disappointed with my visit today. I had an appointment scheduled for 11:00 AM and arrived five…read moreminutes early, only to wait for over an hour without ever being seen. The staff eventually told me the doctor was still with a patient and they had no idea when she would be finished. They offered to reschedule, but at that point, it was clear the office had overbooked--there's only one doctor and they are clearly taking more appointments than they can handle. It's unacceptable to offer appointment times online that you can't actually honor. This reflects a serious lack of respect for patients' time. I won't be returning.

I needed to get my vision checked and went to see Dr. Brad and his team at Garland Family Eye Care…read more The whole team was super nice and helpful throughout my time. Dr. Brad and his team made sure I understood the benefits of my vision insurance to ensure that I was getting my money's worth! I plan on going back!

I went to get my eyes examined and met part of the staff. They had a great attitude which took away…read moremost of the anxiety and fear. They told me it would be 2 weeks so I thought they may call me when to get my order. Today was 2 weeks and I asked if they were open Friday and she said it was going to be "insanity" but I could pick them up. I laughed and said I would pick them up next week. She was wonderful.

I've been trusting my eye care to Dr. Nguyen for several years. I'm very pleased with her…read moreprofessionalism and demeanor. One year I was concerned about how my progressive lenses didn't work very well with my golf game. She used an optometrist gadget to mimic some 1 x power readers. Problem solved. Now I play golf in some $10 readers that work perfectly. I give Dr. Nguyen two thumbs up!!

The gold standard of eye care. I have been seeing eye…read moredoctors for over 40 years, and I can say without hesitation that my experience with Dr. Monica Nguyen and her team was the best I've ever had. From the moment I walked in, the level of care and attention to detail was incredible. Dr. Nguyen is exceptionally thorough; she took the time to explain every part of the exam and ensured all my questions were answered. It didn't feel like a routine check-up--it felt like she genuinely cared about my long-term vision and comfort. The entire staff mirrors this same dedication. They are professional, kind, and make the whole process seamless. If you are looking for an eye doctor who combines expertise with a truly personal touch, look no further.

I'm a new patient here and I'm very impressed. The staff were friendly and efficient while still…read morebeing very thorough. Dr. Dau was excellent. She explained everything to me in detail and reviewed all of my options with me. I have never had such a thorough eye exam before and I feel very confident in my results.

Had an appointment and no one came and spoke or said anything for an hour. 4 patients showed up and…read morewent to the back but still no one spoke to us. Waited an hour for a 10:40 appointment. This is not the Chick Fil A of vision centers. Closer to Popeyes!!