The LensCrafters in St. Augustine insisted I needed a 3rd complete eye exam in under a year because…read moreit had been more than 45 days (3 months) since my last one. I was there with concerns about my new contacts. They then decided they could not submit it to my medical insurance because that would be the third time in under a year and it would be rejected. Because it's not necessary! They charged me anyway for the full price. This is a LensCrafter scam. Go elsewhere. Too bad because the optometrist and staff are great.

I am on vacation and my nose Piece broke and I looked up eye…read moreglass repairs and several places came up. After reading the reviews I knew there was only one place to go. LensCrafters in St. Augustine was the place and my associate was Kelly. She was absolutely amazing, sweet and helpful. She took care of me right away and the best part, she didn't charge a cent. I offered but she said absolutely not ant to Enjoy the rest of our vacation. 10/10 for LensCrafters

The best eye doctor there ever was. Highly recommend and in all my years I've never seen a better…read moreone. I don't mind driving FROM out of town to see this man. He's the best when I had IRITIS.

Great eye care, very personable and great office experience. I highly reccomend him for your eye…read morecare.

On two separate occasions my appointment was canceled by St Augustine Vision center with zero…read morecontact to me, so I arrived each time unable to been seen after waiting for months. There is absolutely zero reason why anyone should patronize anyone who conducts business in this manner. This has been addressed with my insurance company to prevent others from being treated this way and the other comments on yelp seem to indicate that I am far from the only one who has been treated this way by St Augustine Vision

Waited over an hour and half for an annual eye exam. Horrible service and experience!!!…read more Sat around without any communication or courtesy to let me know what was going on. I would not recommend this place on any level. I would give no stars if I could.

Used to go here before it was a My Eye Doctor. Too busy now, was rushed in/out. They told me that…read morethe glasses I was looking for didn't exist (when they do). Awful policies.

Stopped by My Eye Doctor here in St Augustine Florida. Asked for help to fix the arm of my glasses…read more The counter guy was deaf. He didn't understand my needs so he got the manager who came back from around the corner berating me. Said I was rude to his associate. I don't know what the deaf guy said to Aaron, the manager . . . But I tell you I was not rude to the deaf gentleman! I just asked for help. Aaron the manager was insipid, condescending and just down right rude. I'm patiently waiting for the district manager, Ryan to get back with me on the matter. I want sit down with Ryan and explain how Aaron, instead of of putting out the fire tossed gas on the fire! I was embarrassed. I sat back in my chair crossed my arms and listened to his inappropriate behavior. Finally I had enough. Stood up looked him the eye and said "Fuck You" turned and walked out. I'm 75 years old just and had open heart surgery, a triple by pass. . . I needed help.

The doctor and his staff are kind of amazing. They have caught eye problems with our family that…read moreother eye physicians have not. Thank you

I've brought my old, broken glasses in twice to be repaired, not having bought them Anastasia Eye…read moreAssoc. & Matt Lee has happily repaired them at no charge. I will definitely be purchasing my new eyewear from his office for my next prescription. Thank you Mr Matt Lee.

Here we go again, another company attempting to screw the customer/consumer! I went to this…read moreAmerica's Best location to get new glasses and contact lenses, after having a bad experience at another Optometrists business. I explained to the associates at America's Best that the pervious business only put my prescription across the middle of my lenses. I could only see looking forward, not to either side or up or down. I truly thought I was going to have a wonderful experience at America's Best. After getting my glasses and contact lenses, I realized I was having issues focusing on things from a short, medium, and longer distance with my glasses and contact lenses. I contacted America's Best and they told me to bring both back in for a recheck. Ok, no problem, however why were they attempting to charge my insurance and me again for a recheck? I told them I was not going to pay for a recheck for something they got wrong. They did not charge me for a recheck, which was the right thing to do. The proper customer service you would expect from a company like this. Turns out, they got my glass lenses prescription and contact prescription wrong the first time, after rechecking me!! You would think, knowing they got both my prescriptions incorrect the first time, America's Best would do the right thing and fix their mistake!! Oh no, they wanted to have me give them the only pair of glass frames I have, leaving me only with the incorrect contacts to wear. Which I explained to them I cannot wear my contacts 24x7 jeopardizing my eye health. I explained to them after I take my contacts out, I would not be able to see without my glasses. I explained I did not have a pair of backups glasses. The America's Best associate told me I could us my new eye benefits to pay for the new frames, for the glass lenses they now need to order because they got my prescription wrong the first time! I explained to them I was not going to do that, nor would I pay out of my pocket for new frames, which was their other option. In what world do you get someone's glasses and contact prescription incorrect and then expect them to pay to correct that businesses poor quality controls and mess-ups??!! They told me the district manager will contact me because those options were the best they could do. This district manager has until EOB Friday, 2/27/26 to contact me and make this right! If this is going to be America's Best practices, I would advise everyone to stay away from them and take your business to an Optometrists business that cares about their customers and the quality of their work!! You could have given me a frame to make this right; frames are no more than $150.00 dollars! If this business wants to get bad publicity and experience litigation, which will cost them a lot more than a pair of $150.00 + frames, to correct their mistake to begin with, so be it! I have an attorney on standby, and I am prepared to start this process if I do not hear something back from the district manager to right this wrong by EOB Friday! I hope everyone has a wonderful day!

The staff at America's Best were friendly, professional, and genuinely excited with me that I was…read moregetting my first set of Pair Eyewear glasses. I got the clear Casper base frame, and two sunglasses toppers from them. I have been getting more toppers to match my outfits--it's so much fun! I went back the next day so the staff could adjust the fit of the eyeglass stems, 5 minutes later, I was happily on my way home. (I don't know why the lower reviews on Yelp; America's Best has 4.6 stars from 249 Google reviews (including mine).)

everything with the eye center of st. augustine is top-shelf.....5-star!!!! dr. russell nelligan is…read moreabsolutely amazing; his staff ( gabe, patty, denise, cyrstal ) continues to make this the "best" opthamalogy center in northeast florida!!!! thank you, dr. nelligan, for safely performing cataract surgery to both my eyes!!!!!

Four members of our family are patients here. We have never had anything but excellent…read moreexperiences. I've been seeing Dr. Nelligan for more than ten years. He performed my cataract surgery; it was a flawless experience. From the front desk staff to the surgery attendants, the professional training rates those five stars.

I saw Dr. Maddox and she was super kind and very easy to talk to. Came in for irritated eye issue…read moreand got an appt very quickly. All the paperwork as a new patient was super easy and the front desk woman who checked me in was great. Also the tech, Kimberly, was very kind, clear, and thorough as well. Will use them again.

I simply paid for the best quality lenses that money can buy. I received what another optometrist…read morecalled "the cheapest lenses they make nowadays". I had been going here for years and was extremely disappointed, over the last year I have heard the same from my brother in law and another friend. Apparently they just give u the cheap stuff no matter what you pay for. Never again, the lenses had so many scratches within 6 months they were basically unwearable. Now I'll be out atleast another 600 dollars this year. I've worn good glasses for 6 or 8 years with no issues, not to mention when I was even younger and more active, just a total bummer. Total Fraud