This place stays busy and it is a decent place to get your eyes examined. The optometrist is very…read morenice and knowledgeable. My only complaint is I don't feel they have the best selection of eyewear. I will say I do not like glasses so my viewpoint is probably obscured somewhat. I felt that their pricing was quite fair compared to others. If you're just needing a basic eye exam along with glasses or contacts I highly recommend. I will add they do have some designer wear but not the collection I have seen at other establishments, that is the only reason for the 4 star.

The customer service was really good. Unfortunately I can't remember the name of the associate…read morethat assisted me but she was well versed in the options that were available to me and she answered all of my questions with ease.

Dr. Nassar is a great doctor. I can see so much better since he removed cataracts out of both eyes…read more He has a calming voice and explains every step before he takes it. His staff at the Riverdale location are very nice. They have taken good care of me for a couple years now. His Cleveland Avenue location also took great care of me while Iris scheduled my surgeries. Overall it was a good experience. It always is.

Everything was perfect, the staffs were all nice. However…read morethe doctor was really mean to me. I know it is hard to communicate with masks on these days, when the doctor couldn't hear what I said, she can say "I'm sorry, can you repeat that?" instead, she said "CAN YOU SPEAK?!" I know the asian culture is you need to respect older so I passed on. But after that, when I was asking some questions, once again, instead saying "I'm sorry, can you repeat that?," she said: "I CAN'T UNDERSTAND YOUR ENGLISH! CAN YOU SPEAK IN VIETNAMESE?!" So this is how doctors treat their patients these days? I paid for the service to be treated like this?

First time in. Very calm environment staff is quite professional and helpful. The doctor is amazing…read moreand helpful. Frames are pricey and my insurance isn't the best.

Would definitely give no stars if possible. Took my 5 year old for multiple concerns especially…read morearound him not being able to see the board at school. The doctor advised he is near sighted and has astigmatism recommended we return in 6 months. I asked in terms of school work is there any suggestions she told me no what i described was a behavioral problem because from the exam she gathered he was stubborn by the way he answered her questions. No professionalism at all. And disgusted to see an adult make assumptions on a child's behavior in a 15 min visit

Me and my family have been using Dr Fallas and buying glasses there for years. I just brought new…read moreglasses 2 months ago and decided I would get some cheap glasses on line to work outside in. They gave me my rx but refused to give me my pd - saying it was proprietary. I had always thought of him as honest and fair. Obviously I've seen a new side to him and will take my business elsewhere. He only cares about the money. Very sad

I love Dr. Falla and he is a good man. But after being treated rudely by one of his receptionists…read morethis morning when trying to correct a scheduling error that was clearly their fault, I won't be back. She was extremely rude and argumentative, kept shaking her head and making smacking sounds while trying to find reasons why it wasn't their fault, etc. when all I wanted to know is if they could fit me and my wife in, in spite of the error. I finally heard enough of her sarcastic and rude mouth and walked out. Wont be back. And their website doesn't allow you to leave any type of message for anyone other than the same people that we had the problem with.

On January 5 I made an online appointment to have an eye exam on February 2 at 3:30. I walked into…read morethe office about 10 minutes before my scheduled time. No one greeted me when I came in although the associates on the floor were with other customers. I stood at the front desk for about 5 minutes and still no one greeted me or said they would be with me soon, so I took a seat. After one of the associates was finished with their customer I approached her and asked what was the check-in procedure. She went to check me in and stated that there was no appointment for me. Another associate stated that the online scheduling was not working so if I made my appointment there that they did not receive it. I made my appointment online and provided proof of an email confirmation. They stated they were unable to see me for the day due to appointments made by phone and asked for me to reschedule to another day. I will not return here because they would not honor the time that I made the appointment for and were not accommodating to have another time for the same day so essentially I wasted my time with this company.

My dad lost his only pair of glasses and we were frantic to get them replaced. I talked to Alecia…read moreand she took charge by checking that his prescription was still in date, expediting a replacement order and followed up to help us get his glasses replaced in less than a week. Great service, highway recommend

We can fairly new to be in Costco customers & we love it! I love how well organized it is. We…read morepretty much find everything that we're looking for while being able to sample items, and sometimes we even purchased the items that we get to sample. The customer service has also been pretty good. & of course you can't leave without getting the pizza

Love this Costco it's clean and usually pretty good with keeping shelves stocked and filled. They…read moreare revamping certain areas like the self checkout got moved to the right side instead of the left so there's a big confusion of lines and the employee is yelling across the place to ask if you're self checking out or not. There is a plethora of nut snacks and Dubai chocolate but not many other ethnic snacks drinks or sauces you have to go to other locations for it. But overall great location and items.

I'd choose "0" if that were an option. Three of my children were seen for an eye exam and glasses…read moreon 7/25/23 and should have received the GA State 3300 form to be completed by the optometrist at the time/date of the exam for each of their exams. When requested of the office only 2 days later (7/27/23), the office advised a fee for each child would have been assessed for that simple paper. The office confirmed that the service I was asking for was completed on the date of the exam, charged to me, and billed to the insurance and DID cover the needed paperwork; however, this paperwork was not provided to me (the parent). This was a service they would not be charging otherwise had they provided it on the date of the exam; they advised the burden was on me to state the form was needed at that time. No additional services like further physical exam examination was needed, just a simple checkbox form stating that my children wear glasses and were screened by a physician with the physician's signature. They were able to receive co-payments from me for the exam and material fee, billed both the primary and secondary vision insurances for my children, and I also bought glasses for one of my children there. They were more than compensated for me to receive a form that they would have inevitably given to me for no charge only 2 days earlier. That is ridiculous and poor customer services. Their policy is an excuse to get money. That is terrible business practice and creates unnecessary hardship for people.

I WAS REALLY EXCITED ABOUT SUPPORTING THIS BLACK DOCTOR (WOOHOO FOR SISTERHOOD!) BUT I WAS VERY…read moreDISAPPOINTED IN HER AND HER PRACTICE. I'd be very careful about coming here for ANYTHING, THEY ARE MONEY HUNGRY AND DO NOT CARE ABOUT THE PATIENT! After completing my eye exam and about 3 trials of contact lenses to find the right fit (to which I had to travel back and forth for), I was finally given a prescription for eyeglasses and contacts. When I tried to order my glasses online, I needed the PD, which should have been on the prescription. While I was there, I decided not to get glasses because they didn't have the style I was looking for. When I called for the PD size, I was told that I had to pay an additional fee just to get the the doctor to size my pupils because they didn't want patients going outside of their office to buy contacts or glasses. CAN YOU BELIEVE THAT? The woman on the phone also said if you have any issues with your glasses, you'll bring them in here to get them sized properly and we can't size your glasses for free. I GET IT, your a business and you need to make money but to overcharge your patients after you inconvenience them three times, they pay the copay, you don't put the needed information on the prescription so that they have to come back to your office and then you tell your patients they have to pay you more money to do your job AGAIN? NO THANKS. IF YOU WANTED TO BE TREATED LIKE A PATIENT AND NOT A BANK, GO TO ANOTHER LOCATION, THIS LOCATION AND THE INDIVIDUALS THAT WORK HERE ARE DISGUSTING.

Called to try and schedule an appointment was passed around through several people back and forth…read morefor almost 45 minutes on the phone. Each person who got on the phone seemed to not know what they were talking about and kept switching saying i needed a medical exam to eye exam. Communication was horrible, the final person who I spoke with stated that I couldn't even be seen because they have new doctors and the new doctors do not see patients that were from the previous doctors if its a medical concern with your eye. This is terrible, and bad business honestly. No care at all for the pain I'm experiencing. I will not be brining my daughter back either.

They are truly salespeople. We were late for an appointment and were told that the doctor would…read moreagree to see us if we paid for an extra service that wasn't covered by our insurance. I totally understand if we were just asked to reschedule, but I didn't know optometrists did shake downs.

Staff extremely friendly and helpful with a perfect mix of professionalism and down to earth family…read moreatmosphere! I will tell anyone needing optical care to come to this clinic!! Doctor was very helpful and positive but thorough!!

If yall have ever watched the show called "A Black Lady Sketch Show", this office is a spitting…read moreimage and I love it! Kim and V (sorry I forgot your name) were both great, funny & engaging. I might switch my eye doctor and start coming here lbs

I am so happy to have done. Business with My Eye Dr. The services was excellent and the staff was…read moregreat. Thank you . Lewicinda Baker

I absolutely love MyEyeDr! I've been a satisfied customer at this location for over a decade. The…read moreentire office is so helpful and friendly. Dr. Russell and Cassandra are the best! Cassandra makes sure my prescription eyeglass orders are perfect and she consistently provides excellent customer service with a smile!