I am so disappointed I paid for eye exam plus that extra thing that they told me about I cannot…read moreeven see good out of my eyeglasses it's path I went back and they gave me another exam and they said my glasses were fine if they're so fine then why do I have to take them off when I drive? I could literally see better without my glasses I went in a third time and this time they said they were gonna charge me. Are you kidding? This is the worst optometrist I've ever been to please don't waste your money. I wasted my money on them and then I bought glasses with Costco so I wasted a ton of money ton of time and now I've got glasses. I'm stuck with that I can't use. How pathetic is that

I wanted to let Costco management know that they have a outstanding optometrist in the Victorville…read moreCostco, Dr. Thomas Lee! I fully trust my vision care with Dr. Lee! I wanted to let Costco management know that they have a outstanding optometrist in the Victorville Costco, Dr. Thomas Lee! I fully trust my vision care with Dr. Lee!

FYI: This is the VISION CENTER in the MALL…read more My husband and I recently went to the Vision center and I have to say if you're looking for a rude and un-polite experience, this is the place for you. The doctors are okay, however the entire experience is nothing but work. Trying to get an appointment seems like pulling teeth to these receptionists. They can't be bothered with you, and forget scheduling an appointment.... That is just to hard to do. The Spanish girl with brown hair is the worst one of all!!! I will NOT be returning because these people need to offer more than great glasses...they need some decent staff as well. I would rather spend more money and have a nice experience. I spent over 600.00 out of my own pocket, not including insurance, and somehow these women made me fill like I was trash! Wal-Mart has better staff, and that doesn't say a lot in my opinion. Horrible, Horrible, Horrible experience.

This is the "McDonald's" of eye care. If all you need are…read morenew lenses or such, I'm sure its fine. We called with a worrisome issue, a possible retinal tear. We were told Dr Katz could see and diagnose, so went went right down (because they were listed as a provider on our VSP vision plan) Katz did a quick eye exam and assured us all was fine and just needed new contacts, said these symptoms "happens to many people at 60". Low and behold, days later (while we wait for the new contacts to "come in") my husbands symptoms are getting worse... So I called and spoke to a GP doctor who said there is NO WAY anyone can just look into an eye - even an OD -- without dilating the pupils to see a retinal tear. There could be a torn retina still - that we dont know about. A dilation was NOT done by Dr Katz... so his reassurance was worthless. We wasted time, and could still possibly have an emergency issues that could cause my husband to go blind. Is this the industry standard of eye care? I hope not! In years past we've gotten contacts there, with mediocre results... but it's a walk in vision place in the mall.... what can you expect?? For our eyesight we want a real ophthalmologist who knows what they are doing. Please dont guess and gamble with our eyesight. The least Katz could have done is take and look and say "seems OK on the surface, but I recommend you get a dilation, and I don't do that" Geesh. That said we had NO issues with any of the staff...They were all fine, and friendly. The setting was hectic and busy with a lo of walk ins... and the staff was preoccupied, but for good reason.

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more

This was my first experience with America's Best and I can see why so many reviews say "America's…read moreWorst". While I have nothing bad to say about the employees who work at this location (they were all helpful, nice, and timely), the glasses that eventually made their way to me were messed up in ways I have never encountered before (strange permanent smudges and marks on the lenses). Unfortunately, when I reached out to ask for a replacement, I was told I would need to come back in to get them checked first. Since I live an hour and a half away (and had the glasses shipped to me), this isn't an easy trip. It's frustrating that I'm the one the has to pay with my time and money in order to get America's Best's mistake fixed. My advice: DO NOT use this company for your eye care needs. Especially when (even with insurance) my exam and one pair of glasses cost over $200. You expect to get a pair of glasses that has some kind of quality control for that price, but that's not the case with "America's Best". At this point, I'm writing it off as a loss and will go elsewhere in the future.

Adrienne is a vortex of customer service compromise! She was terse to the point that making an…read moreappointment was uncomfortable. She was surprisingly comfortable, yet still attempting to show conceit and snide, when I let her know that her attitude lost my business. Good Jesus, she is garbage! When I called to schedule with the Hesperia location the person on the phone started laughing out loud when I told her of the interaction with Adrienne. She said that they have heard of similar situations numerous times from customers. She also told me that Adrienne is the manager at the Apple Valley location. Are you flippin joking me??? Adrienne is America's Worst, I hope she gets IBS.

Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Honestly the owner of this place should really consider new staff members, snickering about people…read morein front of patients and judging others is very rude.

It is that time of the year again to get our eyes checked. Both my daughters and I got our eyeglass…read moreprescriptions from our optometrist a few weeks back. Now we are ready to get our eye glasses from Costco Optical. Upon arrival, you'll want to scan the bar code to get your number in line. Yes, it's no longer a piece of paper you pull out from a holder. The scan is a better system than before IMHO. Once your number is up, you'll be called and helped by one of the staff members. My daughters and I spent some time looking for the perfect eyeglass frames. Luckily, they both found something they like. Funny, they picked from the same designer, but just different designs. I, on the other hand, was a bit choosier. I got two pairs... one for computer and another for distance. Yes, I am at the bifocal stage, but chooses to do the put on, take off, and put on method LOL. Hey, it works! Kid you not, eyeglass frames at Costco Optical is super low cost! You can't beat $50+ or $60+ frames. They have a very good selection of frames and they are of good quality, too. They also have higher end frames. The add-ons such as transition, high index lens, etc will be additional cost. They currently have a fantastic special... buy one pair, get another pair for $50 off. With my VSP benefit, it's even more savings. Both my daughters eyeglasses came out to be a total of $169+ and my two pairs were a total of $280+ (I had a few add-ons because I'm old and need the extra help LOL). I am very pleased with the outcome. Thank you! Staff was exceptionally nice, friendly, patient, and very helpful. Thank you so much H* for your extra attention and care! You know who you are. I will come back to Costco time and time again for new eyeglasses. Thank you, thank you, and thank you!

I was there yesterday evening, there was a lady behind the counter doing absolutely nothing, after…read moreasking me if I had a question I told her no I'm waiting to be helped, she walked around and pretended to do something for 10 minutes before acknowledging me... if you don't like your job don't work there. It's that simple, after 10 min she calls me and then leaves to get my RX. Comes back and goes behind the counter to talk to the lady another 10 min without saying anything to me and leaving me at the table. I just left after that. It was very clear she was intentionally ignoring me. It seems after Covid everything went downhill. I manage two dental offices and I would never treat a patient like this. It was ridiculous

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.

Dr. Jabari and rest of staff are amazing!!! She solved my very complicated vision issues with math…read moreand creativity. Game changer for me! I highly recommend this institution!

I do not recommend going here, I was charged double for an eye exam by the worker Fabiola. Store…read morelocation lingered around for three weeks to resolve the problem with the transactions that they have yet to hendle! Thanks for packing $75 Fabiola.!! Definitely will not be coming back to this location!!.