I cannot say enough great things about the replacement of our system!…read more First off, Hugh the owner coming out and for the initial consult and explaining the entire process and Kyle coming out the same day and setting up portable Ac units as they could not start the job until 3 days later. Was such a great beginning. Then Jacob and Jacob showed up on time the day of install, with a beforehand text that they were on their way. These two guys were extremely polite, very knowledgeable and detail oriented. Can't say enough good things about the whole process.

Great service and quality workmanship. My AC went out - perfect timing in middle of summer…read more Adam was amazing and the reason I chose Hugh's. Price was very reasonable. Crew that installed the new unit was very nice and professional.

You can also tell when people don't want to work. I used your services in May 2026 and April 2024…read more Recently, you replaced the capacitor on my AC and really, both times, you did a good job. But, the fellow that just called me said it was "strange" I owned my apartment/condo and that the company has never done work for me. You also advertise "no additional charge for emergency services" but he said pricing would start at $300 for after hours. He didn't ask me to confirm my address. As I was rapidly losing interest in the conversation, another company called. I'd probably amend the "no additional charge" statement and and suggest not telling a client it's odd they own their property.

They told me they were sending out a top technician. They charged me $682 dollars to clean the…read morecoil and NOT fix the problem. The office suggested I get a whole new unit for about 10K. I hired a different company and they fixed the problem for $550. They advertise and led me to believe they would fix the unit. They only wanted to charge me money and didn't care to fix it. I know this because I called and sent many emails about this issue and NEVER got a proper response. The RESPONSE I got was pay $682 dollars or we will SUE YOU!!!

Great service! I called for an A/C check up and they scheduled me very quickly. The technician was…read morethorough, took the time to explain everything and finished the job quickly and efficiently. Highly recommend!

Mac just serviced my A/C. He was fast, efficient & friendly. He also cleaned after himself. He…read moreseemed extremely knowledgeable about my system. Great HIRE ALL Seasons!

Mike replaced my HVAC system back in May of 2010, and I think he did it at a great price. We've…read morehad some issues with the system throughout the years, but he's been incredibly responsive and timely in coming out to address the issues. The compressor went out in Sep of 2015, he came out, replaced it, and the same issue happened again no more than a couple weeks later. Mike was stunned. He said he's never had so many problems with a Rheem unit, which he highly recommends and stands by. He believed the unit must be a lemon so he went back to the distributor and got them to replace the entire outdoor unit for me under warranty. The new unit was even a SEER rating higher than the previous one! I've been nothing but blown away by Mike's customer service and dedication. I will, without a doubt, continue to use him.

Bryan came out right away and quickly diagnosed the problem. He explained what he was doing step by…read morestep and offered easy maintenance that I can do to keep the unit running properly. I would highly recommend to any of my family and friends in the area needing work done their A/C unit.

Never had an HVAC issue before and this company was highly recommended by a lot of longtime locals…read more I'm glad I went with them, they were prompt, professional, and very competitively priced. Fixed my issue quickly and recommended ways to keep my system running smoothly. 10/10 recommend

Patrick Taylor, Mike Brom (sp) and Steve Henry were totally awesome. They all went above and…read morebeyond. Since Monday September 15 (Monday) we had no AC and our houses temperature reached a ridiculous temperature of 89. I called Patrick Taylor from Taylor AC and I told him about my issues. I told him I was just looking for estimates and if he does them for free which he replied YES. He said he could be out there and look at what I had. I received his estimate that night and told him that I would like his assistance in getting me a new AC. On Wednesday the equipment was dropped of at his company and he said he will be here today to install it (Thursday). I was super pleased because I thought it was going to be another week but it was the next day. His team got here and went right to work. They were incredible and fast and efficient on getting us comfortable again. After a couple of hours we noticed our temperature dropping from 89 to about 80 and could feel the difference. What I liked most about the company that if they didn't like or how it looked they went back and fixed it. They were very picky on how they were making my AC look. I highly recommend this company for anyone who has AC issues. I could ramble on but he and his team have no idea of how I feel about them and their work. All I can say now is HAPPY HOUSE HAPPY SPOUSE. Thank so much guys for everything.

Hard to get someone to answer the phone. Also, appointments were not kept. I was not satisfied with…read morethe electrical work that was done and no follow thru.

I called Quigley's desiring to have a light installed for my mother-in-law for Christmas. Even…read morethough it was last minute, and they were packed full of appointments for the holiday season, they promised to do their best to take care of her, and they did just that! I received a call from Angie letting me know that they were sending a crew out and the guys arrived exactly at 9am. They not only installed the front porch light, but tested her side and back flood lights as well. They kindly bypassed my mother-in-laws motion sensor on the side of the house (see picture), which saved me from purchasing another light, and even replaced the light bulbs as well. These guys were extremely professional and very accommodating. I plan to call them for an estimate concerning my laundry room since they do lighting, heating, cooling and hot water heaters. Truly pleased with the service received!

Blackwell Heating really deserves two reviews. First, I hired them for an annual service on my…read moreKohler generator. The service tech said I had a defective switch causing my home generator to cycle up and down. This was in October 2022. As background information, I purchased my Kohler from a different dealer because I could not find a local dealer in Pensacola. Despite repeated service visits, they never fixed the problem. Blackwell serviceman said they had to order the part. When the part came in late November, the Tech installed and spent time explaining the operation and service. 5 Stars. Now the second review. I complained that the $400 switch had been defective since day one and should be replaced under warranty. I spoke to the Tech, Office and even filed an email request to the Office. I was presented with a $400 bill which I paid. I was not a happy camper when I contacted Kohler the beginning of December. To my surprise, the nice lady volunteered to reimburse me! Temporally forgotten, in February I realized I had not seen a refund. Contacted Kohler again and was told that was credited to Blackwell last year and they should have refunded my money. When I confronted their Manager about their failure to contact Kohler or issue my refund, the reply was, "I was not here last year." Then he blamed Kohler for incorrect paperwork for no refund. This is not some huge company. I counted three people in the Office. I think there is room for improvement in their staff. So after hours on the phone, many emails and four months of aggravation doing the job Blackwell's Office should have done, I got my refund March 12, 2023.

We had a new rep named Charles here for our seasonal service call. He was very courteous and…read moreinformative and thorough in his servicing of the equipment. He pointed out some calcifications on the coils of the outside unit caused by acid from the leaves that were accumulating inside the unit. He recommended a coating on the coils which we had him perform and then a leaf filter to cover the unit to prevent future accumulation of leaves. We were very impressed with his demeaner, knowledge and professionalism. He is a valuable asset to Blackwell Heating and Air. This is the reason we have been with them for so many years. Ed S.

I had met Sean at The Phillys sub shop and we ended up talking for some time while we were waiting…read morefor our lunch orders to come up. I told him then that I was impressed with his knowledge and that since we shared our veteran experience, I would call him the next time my AC was on the fritz. (Ac's here are always close to being on the fritz.) So, I called his office today and the service tech Zakyre was on site within about 2 hours. Professional and proficient--the unit was repaired within 1 hour and running. Told Zakyre that the unit is 12 years old, and I will need a new AC soon. I know who I will call, and I know who will take care of me. Thanks. P.S. The veterans discount is just the icing on the cake.

I was told about the $100 fee and it would go towards any repairs. However, when Rick arrived he…read moretold me about the "examination" fee of $427,44. If I sent him on his way, they keep $100. Never again. All I needed was a new outlet with a reset button which I already knew was an issue. Never again

Went there and the customer service was outstanding, kind, helpful and polite. Will always use…read morethem for any air conditioning or heater problems I have.

Amazing job done by miguel new to company was attentive to our needs Oscar as well as…read morecommunication...Maria as well with employees working for this company im pleased to say with the communication with employees and Miguel fixibg my unit im pleased work my warranty service as well

It now 2 months since they damaged my central air system and they refuse to fix it. Absolutely…read moreunbelievable, and no one from the company will contact me.