We've been wanting a trampoline for a while, and we had an idea of what we were looking for. I'm…read morethe kind of person who likes to see what I'm buying in person, so we went over to the Hillsborough NJ store to look around. Our sales person was very well informed and incredibly helpful, and went above and beyond to make sure we found just what we were looking for. The prices were comparable to what I've seen online, but the service so was much better than some of the stories I've heard about from friends' experiences. The delivery and set up was exactly according to what we were told to expect, and it was one of the most pleasant and hassle-free purchases we've made in a while. So glad we went with this company.

After researching online, we wanted see the trampolines in person before spending that amount of…read moremoney. The sales person was not pushy. Their prices were very close to the online prices so we just ordered from Superior. We also paid to have them install the trampoline which we felt was a reasonable price. The trampoline was delivered and installed in a few weeks which was disclosed at the time of purchase. The installers knew what they were doing and completed the install in a couple of hours. We would use the company again.

If i can put No Stars I would. I bought what I thought it was a nice Eastern Jungle Gym set. 4…read moreyears later it honestly looks like a Jungle. It went from a beautiful color to a dark brown. The borders are wavy and the rubber mulch are everywhere. Now Todd says there's nothing he can do but charging me a $199 fee to try to fix the borders. And for me to Stain the set. Wow! If I new this i wouldn't have paid all those thousands of dollars. They lost a customer.

Great experience in 2014 and another in 2017. I have brought a supreme play set and a shed. TODD…read morehas always been straight forward and honest. Extremely helpful. That's one reason I went back this year for a shed. The guy's who installed the she were very professional and friendly and full of helpful advice. I DO RECOMMEND BEST IN BACK YARDS FROM DANBURY C.T.

Order process showed free shipping at checkout for a large playground see saw. After placing the…read moreorder, I was contacted and told there was an additional $1,000 freight charge not disclosed beforehand. When I challenged this, I was told the business would not honor the original terms and the order was canceled. The issue here is transparency. Customers should not be surprised with major delivery charges after checkout.

Besides selling swing sets, this facility will allow you to host a birthday party and use all of…read morethe various swing sets and trampolines they have. I just came back from a six-year-old party... Approximately 30 kids. The place was extremely clean, the owner was very helpful, and most importantly the kids had an absolute ball. They went on all of the various swing sets and other equipment and just played to their hearts content. Highly recommend considering this facility not only to purchase swing sets but to host a birthday party.

I love Swingset. I just had a shed put in and I was amazed how easy of a process this was. Abel…read moreand Gloria were courteous and helpful in guiding us on which shed fits our needs. Their crew meticulously installed our shed quickly. They removed the old shed, set up the foundation and installed the new shed all within a month. Sturdiness, Quality and aesthetic of shed is amazing. Love it!

Do not do business with this company! Horrible customer service experience! Refused to honor $900…read morein gift cards purchased previously. There was no expiration date on the gift cards. The manager told me the company changed internally -- but this should not be a problem passed down to the customer. Making the experience even worse was the fact that she was patronizing and condescending in tone. I was prepared to spend thousands of dollars with this company. This is NOT a customer friendly company. AVOID!!

As they say, anything that can go wrong, will go wrong. That's what happened with the front gate at…read morea property I manage a week before a VIP renter was to arrive. First, the gate was stuck in the open position due to a mechanical issue, which Walpole was able to fix quickly and on the first visit. Then, one of the hinges on the gate literally snapped in half, leaving the gate, again, stuck open. This happened 24 hours before my VIP renter was scheduled to arrive. Figures, right? I emailed (it was after hours) Walpole in a panic, and they were able to send someone out to fix the issue the next morning, before the renter's arrival. I am so grateful to Walpole for not only doing great work, but also being so responsive. It's rare to have a company on the East End of LI give such great customer care; especially in the middle of the summer.

Walpole Watermill provided and installed a custom outdoor shower enclosure at our home in Montauk…read more Andrea in the office was fantastic to work with, and the shower was delivered and available to be installed several weeks ahead of when she promised. The gentlemen who installed the enclosure were neat and professional. Our experience was very positive and I'd highly recommend them. Walpole in general can be pricey due to the quality of products they use, but in my opinion you get what you pay for.

We bought our first swing set from here and our family loves it! The kids are on it everyday…read more Several of our neighbors bought their swing sets from here too and we all have a great experience. These swing sets are a great value for the price, are heavy-duty and have lots of options to choose from. Everyone was very nice, helpful, and professional. Thanks!! Christopher

We bought from here with the intent of supporting a local business. Initially I was pleased with…read moretheir customer service. We weren't sure what we wanted, the owner came out and looked at the property, helped us plan how it could be set up. We bought it. Paid 1/2 in advance. After the 4 weeks lead time, I followed up. It seemed like something was forgotten. And it would still be a couple of weeks. We waited. Day of installation finally arrived. We are required to pay remaining balance that day. Before installation is complete. They start the installation. Initially said it would be 2 days. They get it done in one day. As soon as they leave my husband notices that the last 1/3 of the twisty slide is practically vertical. The whole family tries it. We all get launched out of this slide. I call immediately to say that this isn't going to work. After several weeks of back and forth, we finally get them out here to address this slide. They show up at 5pm to do this work. With small kids, this isn't appropriate. They rush around trying to beat the day light, walk away with a slide that is less vertical, however now there's about a 3' drop of the bottom of the slide to the ground. With the explanation of "get a mat to catch them". Also unacceptable and it's communicated immediately. But now it's late and now we need to wait some more. Daily phone calls from both me and my husband. And we finally get commitment that they will fix it. And come during daylight so it's not rushed. Several hours again and it's "better" but barely satisfactory. I would've loved to tear it down and send it back and get my money back. It was exhausting and easier to walk away than deal with them any longer. Don't fall into this trap. Spend your money, time and energy elsewhere.