Went here to buy a used car and the car we wanted had a chip in the windshield. When we asked about repairs, the manager told us they would only fix it after we buy the car because someone else could want it and they might notice the chip, so they wouldn't need to fix it. He said this was their policy despite also saying 4-5 times it would cost him nothing to fix. Made me concerned about what else they don't fix unless someone notices it. He also said water getting into the chip/crack and freezing (putting the integrity of the windshield at further risk) wasn't a worry because the chip was too small, which is just fundamental misunderstanding of how liquid works. Bought the car and the repair person confirmed the chip would have gotten worse if not addressed so the manager really didn't know what he was talking or was lying about it. read more

Unfortunately the worst car experience I've ever had. I was buying a car from out of state and made that very clear to the salesman. I specifically asked him to send me a video of any damage or wear done to the car. He sent me a video, barely panning over the interior of the car and said "There is no wear on the seats". After receiving my car, I noticed the awful damage on the interior of my car. Even after having to fly down to Minnesota and drive the car back because shipping was delayed three times, they are making me either pay to have it shipped or drive it back down and fly home. Genuinely would describe this as a scam. I am extremely disappointed in how awful and unprofessional this experience was and will never even consider buying from them again. read more

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Bought a used 2025 CX-50 Premium with 4,300 miles. A very comfortable car, roomier than the RAV4, peppier than the 2022 RAV4 XLE Premium, and the red is even prettier than the Toyota. Infotainment has much more to offer and in a way that makes it safer and more comfortable for the driver. The Bose sound will blow you away with its fullness and richness. Amazing. My expectations were dashed with the Premium package. I expected the 360 camera, front and rear parking assist, leather, rubber car mats (Minnesota), and a heated steering wheel. It also doesn't have remote start unless you buy a subscription to My Mazda. The Five-Star part of the review was our salesman, Steve Kreun. He was a very pleasant and eager to please man. If he didn't know the answer, he found out. We enjoyed the time we spent with him and strongly recommend him when you are buying a car. Thanks, Steve! read more

Walser Mazda - 2025 CX-50 Crystal Crimson Soul - Car Dealers Near Me - Burnsville, Minnesota

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had my own financing, made an offer of 27k on a car listed at $27.9. Sales manager said "we don't negotiate on price"... a week later, price was 27,299 and sold. They lost a sale and risked a one star review over $299. One of their sales lackeys contacted me about other vehicles. I politely told him "I'm still looking for a cx50... it just won't be at your dealership". good luck. read more

We just had a fantastic purchase experience with Walser Mazda, facilitated by our sales representative Jack Michaelson. We chose Walser due to their no negotiation, transparent pricing. Jack made the process even easier by emailing me the information I requested regarding extended warranties, so we could make all our decisions ahead of our final meet-up. We were able to submit our application and complete most of our purchase online, confirming the final payment amount over the phone. When we walked in, we only had two papers to sign! Jack then helpfully walked us through the dashboard buttons/functionality, and we were off. This is the way car shopping should be! read more

I will never buy a car from anywhere else!! 4 people in my family including myself have a Mazda from here. The cars have been running great! The service and sales reps are amazing!! They have your best interest in mind. I have left my phone there and they emailed me to let me know. When I get my car serviced they ask me about timing and "want to make sure the service is done in a timely manner to not mess up my schedule." They have a beautiful lounge to sit in and wait with water and popcorn. It has a large tv and plenty of spots to sit and charge your phone or computer as well. Getting my car serviced here is truly an amazing experience! read more

Bought my car just shy of a year ago and had a great purchase experience. The sales rep was friendly, respectful and efficient. I did elect to add on a few of the extended warranties, which as luck would have it I actually got to use when my AC went out a few days ago. I called in to speak to someone and confirm if my warranty would cover it. The manager who took my call confirmed and was great, transferred me to the service department and Jeff was ALSO amazing. In the past I've felt like getting an appointment at the dealer is like pulling teeth, but they were happy to fit me in the next day. Appointment was smooth and efficient, I felt like they were more than happy to make a stressful situation as seamless as possible. I could not be more grateful! My only negative is that I had reached out multiple times a few months ago to inquire about upgrading my infotainment system. Several no-answers later and I did get an email from a woman who was not at all helpful, so I just gave up. I literally just want to give you my money, so I really shouldn't have to beg. read more

They do not answer the phone. we have called them numerous times for support yet they either do not pick up or simply never get back to us.

Working with Sohail was a wonderful experience. Although the place was busy on a Saturday, he was so attentive and kind and knowledgable. The dealership itself was clean, quiet, and professional. I got a great deal, felt confident with my purchase, and never felt pressured. read more

My daughter and I went to the Walser Mazda in Burnsville to see if we could trade her car in for a newer one. Two salesmen helped us but decided that they were going to sell the car we were looking at to someone else. They lied about the reason and made us believe that they were going to take it to auction instead of just fixing the stereo. I'm female so I'm not sure if they were being sexist but it sure felt like it. Just be honest and move on...no need to lie boys! read more

I was looking for a new Mazda CX-5 to lease. There is only one Mazda dealer in Rochester and I wanted to compare prices. I contacted Walser Mazda in Burnsville, MN to see what they could offer. George Marthaler gave me a call and sent me an email to answer the questions I had. When I had additional questions on a Saturday, I was contacted by Jesse Howard to let me know George was off. Jesse ended up answering my additional questions in a very timely manner. Although I ended up going with my local Mazda location, Walser Mazda in Burnsville, MN was very helpful and nice to work with. I would recommend this dealer and I would ask for Jesse or George to be my sales consultant! read more

Purchased a 2023 Mazda CX5 on 4/26/23 from Jalal Ayache. "J" was a super customer specialist-very informative and helpful. Made our buying experience pleasant-no pressure. Highly recommend. read more

WARNING!!! Salesman was incredibly disrespectful and racist. When I inquired about a discount, they were dismissive and told me that the price was non-negotiable. When I asked for a test drive, they were even ruder, asking me why I wanted to test drive if they can't lower the price. When I showed some interest in a CPO car, they tried to pressure me into buying an extra warranty and told me CPO car doesn't have extra warranty, WTF?? They literally treated me like a fool. When I brought up my concerns to the manager, he only defended the salesman by saying he was new. I seriously doubt they discriminated against me and didn't want to sell me the car. Their attitude was unacceptable read more

Alex Meyhoefer at Walser Mazda in Burnsville was amazing to work with! He is enthusiastic and honest- two very important traits in a sales person when buying a car! Alex helped me with my new 2022 Cx5 purchase and it was a seamless and enjoyable experience. Ask for him when you go! read more

This is the best dealership I've ever been too! I worked with Daniel Koukal on getting a brand new CX-5 touring and he was amazing to work with. He was very informative and helpful throughout the whole process and I really appreciate that there was no pressuring into sales. I was also very surprised to be able to get a new 2021 vehicle at MSRP price despite there during an economic shortage on cars. I can easily say that Walser Mazda has earned a lifelong customer! read more

After posting my initial review I received a message pretty quickly from Brett, the General Manager at this location. I was hesitant to return his call. I was mentally preparing myself. I thought I'd get excuses and have someone defensive to deal with. This wasn't the case at all. I purchased my car on a Saturday, wrote my review that night, and then the dealership was closed the next day. Brett tried to contact me Monday morning. I can tell this guy cares about his business, and he's passionate about customer service. Not once did he make excuses or make me feel like my experience was my own fault. I thought it was pretty cool to get this call, and it's nice to know there are managers that truly care about the customer experience not just the sale. One of my pain points originally was the certification issue. Brett offered to pick up my vehicle, give me one to drive for the day, certify it, and bring it back to try to make things right. I was really surprised by this generous offer, and of course accepted. A couple of days later, a friendly service specialist, Tim, came by my place of employment and picked up my car. He got lost for about 30 minutes and even ended up in the next city over. When he got there the poor guy seemed nervous, he was really apologetic. I felt bad that he drove all over trying to find the place. It doesn't help that I suck at directions. Anyhow, only three hours later Phil, my original salesman helping with the purchase, dropped it of with my pre-owned certification papers. It was a flawless process. I'm appreciative of this manager and the efforts he made to make me a happy customer. I feel a lot better about the purchase. I even think if I was able to work with Phil the entire time, then the actual purchase part of the visit would have went a lot smoother, but he had customers from earlier waiting on him so that was no fault of his. I'd bump this up to a 3.5 if I could for overall experience now. There are some good people at this dealership. I can't bring myself to go to a 4 though, I was quite traumatized after the first interaction. read more

Well hello there, it's me again. I never know if these actually get looked but the service I had was absolutely incredible I have to say something. Man let me tell you Hunter is one heck of a salesmen. He could sell me a$1000 bottle of water and I would probably buy it. He really embodies the Mazda brand. He was attentive and patient and really knows how to sell without being pushy. If I owned a company not only would I hire him I would point to him as the example for how to treat customers and keep brand loyalty. You have made me a customer for life. Please give him a raise and convey my thanks to him again. Thank you so much have a wonderful day!!!! read more

Horrible salesy lack of information website and car dealership. They state inventory is at the dealership and ready to buy. Then state, when calling in to set up an appointment, that they don't have the inventory and try to upsell a $10-15K more expensive new car. Just horrible. Salesperson states "oh we've told mgt. the website doesn't work..." blah blah blah. Never buy from a dealership that cannot be honest. read more

This was the best dealership experience I've ever had with a kind, professional, and customer-oriented service department.

We had a lot of fun buying our new CX-30 from Walser Mazda. Brian Lee was the sales associate that we worked with. He was very knowledgeable about the models that we were interested in. He was cheerful, humorous, and also worked hard to make it a pleasant experience for us. Brian then made sure to show us everything we needed to know about the car and its settings before we left. read more

I have alway gone to Walser for vehicle purchases (to avoid negotiation hassles), but this might be the last time. Not sure if this is Walser in general or just this location. I went to purchase a used vehicle. It took so long to get through the application and paperwork because they had a server issue (not blaming on them). After everything was done, I went to the car just to find out their was a big scratch on the door (really noticeable). I asked if they were aware of it, and they said they thought I checked already. The only pictures didnt show this. At that point I was so tired (I brought my kids me), I just wanted to go home and didnt want to argue. I know it is a used car, but I thought at least as the dealer you would fix such things (noticable dents and scratch) before selling it to the customer, or else I would gave gone with private sellers. read more

On 11/23/2021 I spoke to a Tino Marin Torres to purchase a used Volvo C30. I told him I will be purchasing cash ($7000ish). He then emails me a finance application, even though I specifically stated I was paying cash. He said that since I was purchasing from out of state , that was necessary. In comes Kyle Bonnay, manager, he agreed that since I was purchasing cash, there's no need for finance application.He instructed Tino to start the sales process. Tino the instructed me to send my drivers license and proof of insurance, which I emailed immediately. The next day I was informed that the car was sold. My issue is that I never would've sent my private I information if I was not under the impression that deal was on. I then spoke with to Kyle and he said that me sending my private information was not a big deal because according to him "it's public information!?". Since when is my drivers license number, insurance info and dob public information?!? Bottom line their Operations and business etiquette leaves a lot to be desired!! read more

Being from warm west Florida, my son surprised us with his decision to take a good job in Bloomington, Minnesota on January 4th. Trying to get him ready for such a big life changing move was indeed a challenge given less than two months of planning time. Having never owned a car, my son definitely needed one. To buy a car here in Florida and drive it out to Minnesota seemed a silly way to put alot of unnecessary miles on the vehicle. So, on the advice of a friend, we decided to buy a car "long distance". Our son went to many dealerships near us and test drove many cars. Settling on a Mazda CX-5, I then proceeded to contact a dealer in the Bloomington area. A Google search later and based on the online reviews, I settled on Walser Mazda in Burnsville, Minnesota. Finding their number online, I called them and was connected to Nicole Knight. After convincing her that I wasn't joking and truly wanted to purchase a car from her over the phone, she quickly recovered and arranged a conference call with me, my wife and my son. In the next month, we went back and forth on the phone and on Zoom conferencing working out the details. As a "Neanderthal" man, I was very apprehensive about this remote purchasing process. In addition, the "supply chain" problems facing auto dealerships made me nervous about the car being available when my son showed up on December 27th. Nicole made this process extremely easy. She was patient with us on the phone, accepting changes to the car purchase order gracefully and without any annoyance. I appreciated her flexibility and her lack of the "traditional" salesperson "pushiness" that I've ALWAYS experienced when buying a new car. That's not to say that she wasn't firm about her suggestions of certain warranties that she truly believed that my son needed with his new car. Her logic and patient explanations convinced me to purchase certain extended warranties and not others. The week of our trip up to Minnesota came and along with it came the upsetting news that my son's car wasn't there yet due to employee shortages at railyards who needed to unload vehicles. Once again, Nicole put up with a aggravated father and arranged it so that my son would have access to a "loaner" car if his vehicle wasn't there in time. Thank goodness, the car DID arrive only a few days late, while we were in town. When we actually met Nicole...face to face, it was at 4:00 on New Years Eve. Instead of rushing us out in order to be home with her family, she stayed with us going over the paperwork fully, explaining everything to us. Then she actually volunteered to go out with my son driving to show him how to use all of the features in his new car and give him a quick course in driving in snowy and icy conditions in Minnesota. Finally, knowing that we are very concerned, worried parents, leaving our son in a new city with no family/friends around, she volunteered to give her personal cell phone number to my son so that he could call her if he ever had any issues regarding his car, emergencies, etcetera. Walser Mazda made a great choice when they hired Nicole. She is a wonderful, caring, competent saleswoman. Nicole reflects well on this dealership. If ever I have any need of an auto dealership in the Minneapolis area, I will DEFINITELY use Walser Mazda. If there is anyone out there who is even thinking of doing a "remote purchase", I suggest you call up this dealership and ask for Nicole. The only "negative" I can even think of, is how can one person be so darned cheerful all of the time? Seriously, thank you to Nicole and to Walser Mazda in helping us get my son started with his first Mazda, I'm sure it won't be his last! read more

Walser, you've been demoted. My check engine light has come on 3 times since I bought the car. Three. Months. Ago. And while you have fixed it every time, it still comes on. And the part that worries me the most is that you claimed to have done a 160-point (or how many ever) inspection to the car before you sold it to me and you claimed it was a great car. Now, I know you were trying to make a sale, but this is very disappointing. Additionally, my factory warranty is almost up and I'm really concerned that this will happen again. Because I'm slowly losing faith in you. And it's only been 10 day since my last review... read more

I worked with Patrick Boyle, absolutely world class salesman. He genuinely had my best interests in mind, went the extra mile to work with me on some dents on the car, getting them fixed hassle free. Worked with me on financing, test drove the car with me when I thought I heard a noise to make sure the noise I thought I heard was resolved (which it was), had some great conversations, and was all around a really personable and awesome representative. Appreciate ya man! read more

I totaled my car in April and was unable to drive for a while. I needed to get a new car and Mick Erikson made it possible. I never once left my house! Mick delivered the SUV, the paperwork and everything was signed at my home. Mick went above and beyond with helping me purchase my new car. Thank you Mick!! read more

This is by far the best dealership that I've been to in the Twin Cities. When purchasing my vehicle, Aldo was friendly, knowledgeable and non-pressuring. Aldo was also fantastic at explaining the warranty information in great detail and explaining the overall financing process so it was easily understood. He went above and beyond to achieve my satisfaction. When taking my car in for service, the service team was amazing. They were very considerate of my time, punctual and detailed when explaining the services rendered. Also, the maintenance and repair costs were reasonable. I would highly recommend this dealership! read more

Always had great service from Walser. Free car washes are a great benefit. read more

Walser Mazda - Reception Area - Car Dealers Near Me - Burnsville, Minnesota

Went in to buy a car and they said they would bi in touch last Saturday almost a week later , no call back

I went to Walser Mazda to test drive a Mazda3 and inquire about a lease. I was surprised by their non-commission, team-based approach to sales and customer service. It had been a while since I had gone to a dealership, and I was bracing for high-pressure sales tactics; but everyone I spoke to (including the finance guy, Sal) was super friendly. I didn't feel pressured at all. Aldo was able to answer all my questions, and even stayed late to let me take a test drive. If you're looking at Mazdas, I highly recommend checking out Walser Mazda of Burnsville. read more

Best dealership I've been to. Love the big and clean lounge waiting area when I take in my car for service. I'm always greeted with a warm smile and the workers here always look like they're enjoying their job. read more

i just bought a Mazda CX-5 a couple of weeks ago and couldn't be happier. Their no hassle sale policy is the real deal. My sales person Alex Grasdalen is the best. That guys knows the product in and out. I visited almost all the dealerships on the Buck Hill Road Strip. Alex helped make my choice of a new Mazda easy. read more

I took my car in for diagnostics and warranty repair. I told them my issues and my thoughts. The first round they charged me 85$ to do a battery test basically, and the infotainment issue they just decided was the screen based on no real diagnostics, but it's usually the screen. so warranty will cover so whatever. But of course they never have anything in stock so it may be weeks before I get it and they won't let me supply it Even if it's genuine Mazda. so I had to take my car back in for brake calipers like two weeks later. I had seen the damage myself and just needed them to do their diagnostic and warranty for it. I also noticed the seat heaters were not working well and to see if they have issues cause my warranty will cover them. i Also stated that the car was still running rough after battery change, spark plugs, serpentine belt and oil change. I had watched the fuel economy and symptoms and after doing a live data scan and watching the fuel trims and oxygen sensor voltage that the oxygen sensors are failing. the service writer got so hung up on the O2 sensors and how they are supposed to check them without a reason like a check engine light. blah blah blah. we go back and forth and I end up giving them my vehicle. They get back to me with the O2 sensors are fine. Seats are fine. And yep front brake caliper boots are torn. Which the tech passively tried to blame me for the damage. he also had lots to say about my battery being Not the right size and slightly crooked in the bracket. Which ISNT a problem! but had nothing to say about the sticking guide pins on the calipers. or the damage to the rotors or pads. I asked them why they would only do a momentary voltage test on the o2 sensors when they are prone to be sporadic? and I had specified that the seats heat works on the back but not the seat and the passenger was better than the driver. But they didn't have data specifying any of it. I assume the tech just turned them on and hit it with an infrared thermometer on the back while it was in the air. so talking to the manager they keep asking me what I want them to do. so for the umpteenth time I told them the car drives rough sporadically. I asked him to detail how they will determine a plan of action. he says it'll start with a test drive to see if he can recreate the rough driving. so I ask him if they collect data on the drive. He says no. I say, so your diagnosis is completely up to your interpretation of rough and what you can experience in a short drive? Long pause. Yes. Wtf? I was laughed at and treated with so much condescension and told that my data doesn't matter, when you guys are charging people for a test drive. don't ask me why fuel trims matter for testing an O2 sensor and then tell me to trust your 20 years of experience When a dude with a 15$ Bluetooth obd2 scanner, a driveway and basic tools can do better diagnostics and has better practices than you. About the only thing you can you do that I can't is way overcharge to flash a computer or program a key fob. And rip people off. And I can probably do most jobs faster than you. I will never bring my car back to this place. And I hope the jerk service writer who laughed at me slips in oil and busts his face. you know who you are. You're lucky I didn't punk you out. read more

I just purchased my very own 2017 Mazda CX-5 Grand Touring through Walser Mazda this past weekend. This was my first car purchase by myself so I knew I wanted to work with a reliable company. After searching for months at dealerships in Milwaukee where I'm from, my family friend stumbled upon Walser in Minnesota. We contacted them and they were on the look out for a car that had the exact make/model/features I was hoping for! Within minutes, they reached out and informed me they had one on their lot! I ended up making the 5 hour drive to Burnsville and drove away with it the same day. My mom got a new car as well! Right from the start we were greeted by Joshua at the door, the salesman we were working with via phone/email. Before going on a test drive, he pulled the car up front and let it warm up for a bit. On the test drive he pointed out all the key features, we looked under the hood, and he answered any questions I had. The buying process was very easy, as he did most of the paperwork on his computer and we E-signed the documents. There was even another employee who stopped by and introduced himself, as well as thanked us for our business, and making the trip to their dealership. Joshua was a great car salesman to work with, I never once felt pressured to do anything, he always answered our questions to the best of his ability, overall just a genuinely nice person. I'm very happy with my purchase and the time spent working with Joshua and Walser, I would definitely recommend this dealership to my friends and family! Thank you again! read more

Seriously some of the best customer service I have ever experienced or witnessed. I chose to buy a used vehicle of a different make at this Mazda dealership that far surpassed a 160-point inspection. A couple days after owning my vehicle, a yellow engine light appeared on my dashboard. My family called the dealership to see our options. On two separate occasions, Walser Mazda sent my vehicle to a specialist, gave me a 2015 rental vehicle, covered gas and all services 100%. Walser Mazda cares for the person first instead of viewing you as another dollar sign. Whether you are looking to purchase a Mazda or a used car, check out Walser Mazda. I am picking up my vehicle today and it is as good as new. read more

My wife and I went to Walser Mazda on Saturday to look at a Mazda CX-9 that we had seen online. It was over at Honda, but were able to go see it and test drive it. We worked with Josh Mathiowetz on it, as well as speaking with Joe Ryan, and a couple other people (I apologize to them, as I didn't get their names). Top notch sales staff working there. Extremely helpful with any questions we had. So much so, that we purchased the vehicle that day. They do a wonderful job of laying out all of the warranty options, as well as giving you the ability to see what the various choices will do to your payments. I will absolutely do business with this location again! read more

Its actually gotton worse (if possible) now the COO (Charlie) finallllly called me back and says "show me in writing where it says that we will do the oil changes without going EXCLUSIVELY to us for service" Walser makes me want to throw up the way they are treating me! Who in thier right mind would ever agree to ONLY go to thier dealership for service for a free oil change? I guess the sales managers hand written "Free oil changes for life" is not good enough for Walser Masda! If I could give them zero stars I would! read more

I will never ever set foot near your dealership again. This is the worst car I have ever purchased! Reasons: 1. Two weeks after I bought the car I had discovered that they had put generic spark plugs on when they had "serviced it" 2. The vehicle wont keep Anti-Freeze it it. So it was really wonderful stalling out on I94 3. The exhaust developed a hole in it. 4. I was having a hard time starting my car for a couple of days, the day I decided to take in it after work, the battery died that morning while I was at the gas station. So a off to AutoZone for a new battery! 5. The intake manifold was leaking coolant and another hose had a hole in it.AND it only had THREE bolts when it was supposed to have TEN! 6. On 8/12/12 I was driving back from Park Rapids on I94 and I was hearing a ticking noise. I stopped looked at the engine, (for the reasons I'm unsure of because I know nothing about under the hood) found nothing visible and kept on going. About 5 minutes later going 70mph in the left lane, BOOM! BANG! CLANK! as I make my way over to the shoulder I couldn't believe it. I looked under the hood and there was oil EVERYWHERE! After waiting three hours to be towed the shop called the next day to let me know that a Rod had busted and I would be looking at 4,000 in a new engine and labor. So Walser Mazda, basically you suck. I am appalled that you would sell such a bad car. I also forgot to mention how long I've had the car: 9 months. If you are thinking about buying from Walser Mazda don't. If you are thinking about buying a Mazda, don't. How many old Mazdas do you see on the road? Early 2000's. Why? Because they are junk cars. Take it from me. Don't make the same mistake I did. read more

If you are looking to buy a new Mazda, look no further then Walser Mazda and be sure to ask for Jake Carlson. He was amazing to work with and was there every step of the way for every question I had. He was incredibly knowledgeable, friendly, and customer service focused. I live out of state and was helping my Mom buy a new car and couldn't have been more pleased with how he went out of his way to make this a great experience!! They have their best price they offer too, so no going back and forth, such a pleasure and nice change to the whole car purchasing process. They don't make any more money for selling you a more expensive car, so their goal is to make sure you buy a car you love. What a concept, thank you Walser family for offering this unique shopping experience. My Mom never had to even go to the dealership, he brought the car to her for the test drive and delivered her new car to her and drove her trade in back to the dealership. All the paperwork signing was done online, except for a few documents he brought to my Mom to sign. Best experience ever! I can't thank you enough Jake Carlson for being there to answer every question and we know I had a lot. You were so attentive to every detail and made the process smooth, easy, safe in this pandemic, and yes, even fun!! My Mom loves her new 2020 CX-5 Sport!! Thanks a million Jake!! read more

Walser Mazda of burnsville has always been GREAT in the area of service and repair! I trust them fully. Love the car wash; wish they would do a quick vacuum like Saturn used to do. I loved that!! read more