My husband has purchased bouquets from here numerous times and he ordered me 2 larger arrangements recently, one for Valentine's Day and one for a surgery. Unfortunately the larger arrangements had wilted flowers within 24 hours and within a few days most of it was dying. The 2nd time it happened I decided to call and let them know about our experience. I spoke on the phone with Linda m, she was very friendly and apologetic for our experience. She assured me this was not typical and insisted on sending a new floral arrangement. They delivered the new arrangement within a couple hours of our phone conversation it was beautiful! I had decided we would not longer purchase flowers from Walter knoll but after experiencing the excellent customer service we will consider using them in the future as they obviously stand behind the quality of their product. read more

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My son bought me the most beautiful flower arrangement for Mother's Day yesterday, it came in a painted water pitcher that I can reuse as a vase or decorative decor read more

Terry needs to retrained on his customer service skills. Impatient while I was getting my card info. Totally understand the 3.7 on yelp

WKF is the STL florist you can count on over and over again. This was sent to my friend in the hospital last Thursday, and how beautiful it stands 5 days later. You don't always get to see what you send as gifts, but this really made me feel great about doing business with WKF. read more

Walter Knoll Florist - This Fall Frenzy bouquet is 5 days old. Literal "showstopper." - Gift Shops Near Me - O'fallon, Missouri

I was apprehensive about using a different florist and I should have stayed with my original choice. I scheduled a delivery for Thursday for a funeral service but they didn't get delivered until Friday noontime. No notice as to why they were late, read more

Ordered flowers several times from them...flowers are fine but if you don't pay the extra $10 fee to have them delivered by 10am they are always the last to be delivered...won't order again from them...sad. read more

Ordered my bridal bouquet here had to go back 3 times because it was wrong. They tried to give me 8 flowers for $150, wrong color scheme. The women were extremely rude to my mother who helped me in the process. read more

They are wonderful!! I've ordered from them twice for my mom and they delivered them both times!! My mom loved both arrangements!! I would totally recommend and order from them again before anyone else!! read more

We are very grateful for a company that pays attention to details, plant choice, size, cost, color of ribbons, scheduled delivery when time frame is expected. A big shout out to Michelle, she really listened and has great communication skills. We highly recommend her and the company she represents. You made someone day yesterday very special and we cannot thank enough. read more

I ordered flowers for my wife at 0730 because I screw up. It was supposed to be delivered but they never delivered. Said they lost the the ticket read more

Nothing bothers me more than sitting and enjoying a Blues game and seeing a Walter Knoll commercial come on, especially the one where they state that their floral arrangements look just like the pictures on their website. Nothing could be further from the truth. I guess they figure they can get by with that because, once you send a floral arrangement, to someone, you never see it unless you order a floral arrangement for your sister's funeral and it gets delivered and looks about 1/4th of what the picture did on the website. Can't believe a company would choose to skimp on a sympathy arrangement. Never again. read more

Great place to do business. Called from out of town to order a funeral arrangement and I couldn't have been treated better. Very understanding of my needs and they even delivered the same day. The live plant was very nice and appropriate. Thank you Walter Knoll Florist. read more

Beautiful, fresh, good selection of flowers. Diane was most helpful and designed a beautiful arrangement to have delivered. Quick and easy to get delivery set up and looked just as beautiful when it got there. read more

You enter the zip code of the recipient and the website shows you all the arrangements available for that area (personal catalog) so there's no chance of loving the arrangement on one page, clicking on it, and it not being available. Same day delivery available ($10 fee if you want it by 3pm). Website is easy to navigate. I'll update my review when it had been delivered. read more

I used Walter Knoll for my wedding in September 2015. We had several consultations with Paula and she was great! She was able to create what I had envisioned for my bridal bouquet and helped me form a theme from this for the other arrangements. These items (bouquets, boutonnieres, and corsages) were delivered to the church on time for the ceremony. In addition, we used Walter Knoll to create our own center pieces which were supposed to double as church isle decorations. We were able to rent out a room and order the flowers through their wholesaler to create the centerpieces ourselves. Although the flowers and rental were great, we had problems with delivery of these special items. They were supposed to be delivered to the church with the rest of our order from Walter Knoll but were late to the ceremony so they could only be used at the reception. If it were not for the delivery issue, I would have given them 5 stars. I especially enjoyed working with Paula. read more

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Poor floral arrangement, paid for balloon that was not delivered. They said they would credit my account and never did. Will not respond to emails. Never again. read more

I ordered the Shivaree for my niece that just had a baby girl. I was at the hospital when the arrangement arrived and it was gorgeous. The Asiatic lilies were enormous and there were about 8 fully open and just as many unopened. The roses were dainty and beautiful. Everyone there remarked on how fabulous they were. Also, I ordered the flowers online and they arrived within a few hours. This was my first time ordering from Walter Knoll Florist and it won't be the last. WKF! read more

Walk in fast friendly place that produces a hand full of quality flowers to a beautiful display for a funeral for us thank you will spoil my wife more with your help Thx! read more

I just discovered WKF today while searching online for a local florist to deliver a bouquet to my insurance broker for a job well done. I loved the selections on their website, and ordering was quick and easy. They were delivered this afternoon, as promised on the site. I just received a text and picture from the grateful recipient, and she is thrilled with them. The actual flowers and arrangement delivered is even more gorgeous than the website. I'm VERY happy with this transaction, and happy I found WKF. They're a keeper, and I'll be using them again in the future! :) read more

I just want to say a HUGE thank you to Paula S. at the Hwy K (O'Fallon, MO) location for the fabulous job she did on my January 2015 wedding. I met with Paula about six months prior to the wedding day and I couldn't have been more pleased having her as my point of contact. I described my vision to her and she got it right away. If a certain flower in "my vision" wasn't in season, she found alternatives that looked almost identical and were lower in price. I live in Dallas now but had the wedding in St. Louis (where I am from) and during our next visit, when we met with Paula she had samples ready of the bouquets and centerpieces for me to view. In addition to the flowers, I purchased a lot of vintage decor (books, typewriter, lanterns, etc) down in Dallas and for a small fee, Paula and her team were available to set up all the decor, along with the flowers out on the wedding day. The biggest thing to me was that she allowed us to drop off all the decor and store it at their location since I do not live in St. Louis anymore and my family was already storing so much stuff for the wedding to begin with. She didn't have to do that but she did and I can't get over how accommodating she was. Lastly, I want to comment that we were trying to stick to our budget and not go over too much with any one vendor. Instead of pressuring us to spend more money on a certain flower, Paula mentioned that she wanted us to be comfortable with what we were spending. I was so impressed and pleased and would recommend Walter Knoll again and again. Thanks so much for a job amazingly done! read more

The corsage we bought this last weekend was perfect. The flowers were fresh and beautiful. The proportions of flowers and ribbons etc was just right. I also liked the pearl wristband which was hidden behind flowers. Very pretty. read more

Called from out of state to send flowers to relative in Missouri! I asked if they could send a picture to my email! The picture came quickly and bouquet is gorgeous! Amazing service, friendly and helpful! I highly recommend this company! read more

Jeffrey from the O'Fallon location helped me order sympathy flowers on Saturday morning to be delivered the next afternoon for a group of my husbands co-workers to express their sympathy and how much another co-worker would be missed. Jeffrey was EXTREMELY helpful. I wanted to order a silk wreath for his wife as a keepsake from his 30+ year co-workers who will truly miss him. He was very understanding and sent me pictures of the wreath to choose from then we worked together to come up with an idea for a custom fresh floral arrangement to compliment the keepsake wreath. The end result was gorgeous. The design team did a wonderful job. The co-workers were more than happy with the arrangement/s and his wife loves the keepsake wreath. Thank you Jeffrey for making this task easier and accomplishing what I had hoped for both the family and co-workers. read more

I ordered all the flowers for my wedding back in October 2013. Everything turned out GREAT. All the staff there are very friendly and knowledgeable. Heather was my florist and she did an aweasome job with my consulation. She is very creative and know how to use your ideas and create something fantistic! I would definitely recommend her and walter knoll to others! read more