I've had a residential contract with this company for many years! I had an appointment on Monday and no one came and no one called me back. I called twice and never heard back. I called today Friday and it went to voicemail again. I'm not sure what's going on, but I can't reach them. I'm hoping this will reach them and they can let me know what's going on. read more

I manage 1000 apartments in NH. Waltham has always been courteous and professional. Our tenants love our tech Mike. He treats everyone with respect and is very friendly. He always returns my phone calls in a timely manner. They have dealt with everything with us. Mice, rats, ants, bedbugs and roaches. You name it, Mike has killed it! read more

This is a scam company. The workers sit in their trucks and make up fake invoices. Worker didn't realize i was home and saw everything. This was the 3rd time they faked work. Avoid these losers. read more

I hope they're better at pest management than driving. Gets in to a right turn only lane to take a left nearly causing an accident then proceeds to stop short and road rage in company vehicle. Bright. read more

Waltham Pest Services - Pest Control Near Me - Natick, Massachusetts

The "technician," in my home, where I've lived for 43 years, called me "rude" for attempting to give a history of the building, and my successful application of _Integrated Pest Managment_ -- I have zero roaches -- he asked if I am "licensed". Apparently one isn't allowed to have experience and knowledge unless "licensed". The _CURRENT LAW_ and the process is _Integrated Pest Management_, which I've been applying since the 1970s -- doubtless before the "technician" was born. And that _LAW PROHIBITS_ the "spraying everywhere" method. As the intent was to revert to that method -- spraying everywhere -- I showed him a letter from my doctor detailing lung issues, and why "spraying" is counter-indicated. He rejected it based on his claim that _HE_ isn't a doctor. When I endeavored to explain the lung issues, he said, "I don't need to know that" -- disability discrimination law REQUIRES reasonable accommodation of the disability. So I pointed out that that disclosure is _MY_ choice to make, and he again called me "rude" -- in my own home. If you want bullying in your own home, and an extermination approach superseded by Integrated Pest Management _LAW_, then hire these "professional" doofuses. One can find information and law explaining _Integrated Pest Management_ both Federally -- EPA -- and in state law. That law is intended both to protect health and safety and to reduce and eliminate environmental pollution. One never "sprays," and the last thing one RARELY does is use pesticides. Subsequently management claimed that the exterminator found "two dead roaches" -- a lie she told during an equivalent incident during 1998, shortly after she got the job. read more

I contacted them for help with the smell of a dead animal in my wall. They talked me into a pest control contract and assured me that this issue would be taken care of during the initial visit. When the tech arrived he said based on everything I had described exactly the same on the phone, the smell was from a larger animal and was not something they could take care of. They charged me almost $300 to lay down a couple of mouse traps which was not an issue I was having. The person on the phone should have told me they would not be able to help with the issue I hired them for. I called them to discuss this and was put in touch with their manager. He told me he would "take care of it" and get back to me by the next morning. This was months ago and I have never received any message or communication from him. I have tried to call back and they are impossible to get in touch with. When we bought our home we also set up quarterly termite control. Besides the initial appt they have never contacted us or come for any termite maintenance. I would not recommend this company to anyone. Horrible communication and they will charge you to do absolutely nothing for you. read more

Waltham Pest Services is incapable of sending accurate invoices for their annual service. Most recently, I received an invoice for $499 indicating a 4% increase from last year -- when I paid them $440... Many people don't know much math, but the billing department of a company that asserts on its web site "We've been providing quality pest control to local home and business owners since 1893" should know that 1.04 x $440 = $457.60, not $499. I am not renewing with this company, and I suggest you not do business with them. read more

They get paid by property management to blame a tenant for bed bugs, without finding any evidence of bed bugs on a tenant's property and without checking other Apts within the building. read more

Good luck getting them to answer or return a call. Eventually they sent an inspector to determine what was needed and get us to sign a contract. They didn't tell us that the treatment was a completely separate appointment. When I could finally get a treatment scheduled, the guy told us that all humans and animals would have to leave for a few hours. That was not told to us in the original interview or contract. I was quite frustrated and yelled at the guy, instead of getting him to call his supervisor. For some reason, we selected them to do our termite treatment. I would reconsider. read more

I am having a mice problem. I had one of their "area representatives" come over and for $250 put down a few traps. I have had many follow up questions and called this guy as well as email him and NO RESPONSE!!! I have had another company come over and they said this guy did a poor job. He placed the traps in the wrong places and did not use the proper bait traps. I don't think this guy knew what he was doing!! My biggest complaint is that he gave me his business card and has not called m back or answered my emails. Do NOt Hire Waltham Services read more

Friendly, professional, and effective. Ask for Joe, he's a good man.

Today an Area Representative came for an evaluation of carpenter ants infestation. As I have used them in the past, he showed me in his phone and assured to me that I used to paid $260 for the yearly coverage. My recall was that the bill was more like $500 and that is why we discontinued the services. He treated me like a stupid and forgetful lady. When he left, I went to check the past bills and sure enough $464 was the bill on 2015. They increase 3% every year. I've lost their trust. Not hiring you. Boric acid will do the job for $5. read more

This company was key in resolving a small visitor issue , received a brown recluse and Kevin was efficient in dealing with the little arachnid (lol!) Definitely recommend this service to anyone looking for such . P.S. they offer organic pest control which is awesome read more

Brad was awesome! He was informative , professional, personable and easy to talk to and answered all of our questions. Brad showed up exactly during the time frame window , which is always a big plus for the customer. I recommend Waltham Pest Services to anyone around!!! read more

I have only good things to say about Waltham Services. I had a huge wasp nest in the walls of my house. They were getting in the house. 1st and 2nd floor. I called Waltham Services at 2pm. They cane out at 430pm and got rid of the wasps at an excellent price. And they were extremely professional and polite. read more

Great customer service from a great company, Brad is awesome and very knowledgeable in his field of work , always answers any questions you may have as well as always on time, grate coustomer service skills, awsome people person! I would recommend them to anyone!! read more

I had a young lady come to my house a few months ago when I compared her slip to the guy I had show up just a few days ago how is it she did the same job he did in 9 minutes when it took him over 40 mins. Also her slip only shows she checked 2 of the 29 its says he checked. I am very disappointed they allowed this to happen and can only imagine I am not the only one it has happened to. read more