Jane has been super helpful throughout my whole move in process. I actually just moved into another…read moreapartment in the same complex because I wanted more space and she was very responsive, quick, and helpful.

Just started a new lease with this company and I hope to update this review and have wonderful and…read morepositive things to say but from my initial experiences with this company so far its unimpressive at the least. First, before even creating a lease we had to call multiple times a week to even get the leasing agent to send us our lease to even sign. Thanks allyn. Our move in day arrives and I drive to their office and am told that I should have gotten a welcome packet before today that would have told me about "picking up the keys from a lock box on the apartment" okay. Small mistake no big deal I'll just drive back there. So I get back in my car drive to my apartment only to get ANOTHER call from them saying "oops you actually need to pick your keys up here." Great. Drive all the away back walk in and then they ask me if I have up my electric service??? SURPRISE YET AGAIN SOMETHING THAT THEY WERE SUPPOSED TO SEND ME BEFORE I MOVED IN. After awkwardly sitting in the leasing office on hold with Dominion Energy for 30 minutes I finally got everything correct. All these issues aside it wouldn't have been that upsetting but the disinterest and unapologetic attitude of the agents in the office is what was so upsetting. I hope things turn around but as of day one we will not be resigning with property result. Three years later!!!!!!! It was funny going back at reading this start to my experience. Honestly. I love the building. The pool was always nice in the summer. Rent is on the lower end for the area. Parking is difficult at times but being across the street from the grocery store makes up for it. The matinence guys are the best!! We lived there for three happy years and I was prepared to leave an overall good review. Then the move out process started and back to dealing with the folks at the leasing office who are less than pleasant. First off they tell you that in the last two months of living there they are going to show your apartment to strangers while you live there. That's annoying but I get it. It's nice to actually see the place you're going to live. I wish the had an actual fitness center and sometimes it's hard to get packages delivered but again I really did love our little apartment and the rest of shockoe Great place to live and would definitely recommend the building to anyone interested. Just take not the office staff are not the most welcoming.

I had a dispute with a former roommate regarding back rent. I spoke directly with the property…read moremanager and was told that if I paid the outstanding balance owed by my former roommate, I would receive the remaining balance of the security deposit. I relied on that agreement and paid the balance in full. Before making the payment, I specifically communicated multiple times where and how the remaining security deposit needed to be sent. I was assured each time that the funds would be sent to me. Despite this, the company ultimately sent the security deposit to the wrong person. When I brought the mistake to their attention, instead of correcting the issue, I was told that it was my responsibility to resolve the situation with the person who incorrectly received the funds. This is completely unacceptable, especially considering I fulfilled my end of the agreement based on the property manager's assurances. This issue, along with several other major problems I experienced during my time with this company, has made this one of the worst rental experiences I've ever had (6 months without a washer, slow maintenance, unresponsive staff). Based on my experience, I would strongly recommend that prospective tenants thoroughly research this company before trusting them with their money or choosing them as a rental property manager.

Very disappointed with how our security deposit was handled. After move-out, $375 was deducted for…read more"gutter cleaning," but no invoice, receipt, photos, date of service, or explanation was ever provided. This was especially frustrating because we had the gutters professionally cleaned before moving out and submitted the receipt as part of a formal dispute. Despite months of calls and emails, we received no response or resolution. We also emailed and left voicemails for the Principal Broker, Lyndi Morrone, and never received a call back, which felt extremely unprofessional. The property owner was unaware of the dispute and indicated that RPM manages the security deposit without keeping owners informed. Based on this experience, I do not recommend renting from this company.

Horrible Management When a Problem Arises Their Energy Costs…read moreto Consumers Much Higher than Dominion Energy. The Employees and Linemen are Great!

terrible company never have I had an electric company be this incompetent. expect to lose power…read moreoften

Obviously by the stellar performance reviews, lol, Dominion Energy or whatever they call themselves…read morethis year, has a long way to go in generating consumer confidence. This shit show of consumer reviews is indicative of a I don't give a crap monopoly that Virginians have allowed to happen. As a consumer of their overpriced electrical service I placed a work order to remove my standard meter and replace with the smart meter in June of 2025. After 7 months of begging these unresponsive give a shit employees and at the request of Delegate Lee Ware the meter was finally exchanged and I'm now relieved of a $10.35/ month charge for some idiot to read the meter. Jesus Christ, this outfit should be named Dominion Energy Thieves. Tax payers deserve better than a monopoly to deal with when it comes to an expense such as electrical service. PERIOD !

I pay $185 a month for a duplex with an attic, living room, kitchen without a stove or…read morerefrigerator, and a closet. There's either faulty wiring or I'm paying for my duplex and someone else's property. My sister had that issue when this was Dominion power in the 90's.

Customer Service Rep. was friendly and tolerable but VA Natural Gas did come through at the end…read morewith great customer service and turned my gas on at 9:00PM on a Saturday night...but I had to plead my case & beg. The people that work for VNG are their strong suit because the company itself is terrible. They do think they need to be open 24 hours and regulated like VA POWER / DOMINION POWER. If the power goes out or phone, service is reinstated as soon as payment is made, VA Natural Gas works on their time table and not the customer's. I HATE dealing with them but are forced to due to being a customer that needs gas for heating and cooking

If you have to add a section for "Why my bill Change" then thats a problem. If multiple customers…read moreare complaining about high bills and your solution is to put up charts and arrows showing the movement but not explaining why the CCF increased. I get you have to make a profit but increasing the price due to winter is crazy. Are people not suppose to survive during the Winter to avoid high bills?