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    Roberts Oxygen

    4.3 (3 reviews)
    Closed 7:30 am - 5:00 pm

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    Natural gas suppliers

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    11 years ago

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    Washington Gas

    Washington Gas

    1.2
    (84 reviews)

    Smelled rotten egg odor on 2nd floor. So, I called in for an emergency gas leak check. Took 3…read morehelpdesk people to take responsibility. The first two wanted to blame getting an HVAC or furnace tech first if you smell anything while the gas is on. It's below freezing, so you want to shut us off and test? OK, I called back 15 minutes later, and it's still an issue! They send a guy over after 30-45 minutes. Could not find any leak and didn't even check the main line outside first. Instead, they walked down to the basement and turned off the heat and hot water at my elder retired mom's house. Claimed a code violation for having a door where the furnace was located. Instead of allowing us to open the door, they demanded it be removed, or else they would shut it off. Completely insane. This was done on Christmas Eve! Tried to sell gas line "insurance" and threatened that it could be 30k to 60k to fix a gas break. Completely inept workers manning the emergency line. Zero response for a routine check. Shameless utility company and crew. Can't trust them. File a VA State Corporation Commission complaint report if this happens to you!

    Absolutely horrendous customer service. Our gas, and heat because it is gas fed, has been off two…read moredays. They had a tech enroute, then re-directed 30 minutes before they stop responding to calls. No phone call to warn us this happened. We had to call them because it was coming up on 10 with no word. We were, again, told to call back in the morning. Two days straight! Our gas was shut off because of a leak occurred while we were out of town. We've been stuck with 40 degree inside temp with an 18 month old and 4 year old for two days. Absolutely unacceptable. Garbage service.

    Roberts Oxygen - naturalgassuppliers - Updated June 2026

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