Beatrice is very unethical person and I wonder how she can be an escrow officer. Overheard she…read morecalled me all kind of name in the book. She charged $40 notary fees cash when she did not perform any...

Beware ! Do Not use this Escrow. Very unprofessional !…read moreThey took my fee. Doesn't even listen to your concern at all. No question can be asked. They are too busy to answer it. On date of signing, I see no sign of the person who handling my case. No explanation whatsoever. No witnesses. Just come and sign the paper and that is it ! At some point, I really ask myself what kind of thing I am dealing with! They handle your case in the very last minute. Try to request everything from you and expect you to submit within 24 hours before Escrow closes. How professional !!!! Horrible, horrible, horrible !!! Important thing needs to say it thrice. Seriously !

My husband and I bought our first house through Spencer. Throughout the whole process of finding a…read morehouse we liked, Spencer was very accommodating with our busy schedule. He was always willing to meet after work hours, Saturday mornings, etc. We finally decided on a place in Irvine, however it was a short sale. Spencer informed us about the short sale process and explained that it might be a lengthy process. We placed an offer in June and through multiple obstacles and road bumps, Spencer was able to push our offer through with some impressive negotiation skills...we finally closed escrow in Dec and was able to move in by January. Great customer service and very knowledgeable. I would recommend him to all of my friends and acquaintances that are looking for an upstanding realtor. Thanks Spencer!

Was looking for a loft @artistvillage and couldn't ask for a more knowledgeable and professional…read moreguy. Knew the area and had quick access to listings. Thanks again Spencer!

I would never use this company. They called me to see if I need funding. I told the guy on the…read morephone i was talking to someone else. He told me to lock my account they were going to rob me. Then told me to kick rocks knuckle head. Not the kind of guys i would want to do business with. Very unprofessional.

Kelly and staff were great. Second time using them. We were able to close on time! Highly…read morerecommend

Cat Nguyen kept this closing moving!. She was fast to respond, kept everyone updated, and didn't…read morelet anything sit. Closing happened on time. No surprises, no fire drills on our end. If you need an escrow officer who actually delivers, work with Cat.

Dear Janna. I truly…read morewant to express my sincere appreciation for your patience, professionalism, and hard work throughout this very challenging closing. Both the buyer's and seller's sides involved numerous issues. We did not discover the seller's name discrepancies until the Grant Deed signing, and it took nearly four hours to review and correct the names and documents. Shortly after, during the buyer's loan document signing, additional issues arose due to multiple unpaid credit cards, which required a loan amount revision and resulted in another four hours of work. I know this transaction was extremely demanding, and I genuinely appreciate your calm, dedication, and willingness to go the extra mile. Thanks to your persistence and teamwork with the title company, we were able to successfully close this escrow. Thank you again for your outstanding effort and support. It truly means a lot. Warm regards, Anne 12/12/2025

This office has a better review with the girls there! But I got JAMES HE. He seems to be O.K…read more but, lacks PROFESSIONALSM. Rushes to get things finished. I've had a lot better experience with others. As a part-time real estate agent, I kind of know what steps should be followed and what a GOOD ESCROW officer should help and advise his clients as to if this is the way they want it. He should completely explain to each side what is in the escrow and make sure they understand it. JAMES just seems to skip many steps to wrap up the transaction s soon as possible. This FIRM was asked for by the borrower, so I agreed to them. I shouldn't have done that and used my regular ESCROW. JAMES lacks in DETAILES and fully explaining what each item is and how it affects the paperwork. Is not very professional in how the paperwork is signed and the proper steps in getting " ID " and having both sign at the same time and making sure each party gets the same paperwork.. I got my paper after escrow closed and the other party got hers before. My copies did not even match the borrowers. SOME white-out spaces, some retyping spaces. Not very PROFESSIONAL We should have each gotten copies as we signed them. I think he just wanted to make a QUICK buck on a quick transaction.

Yelp ratings for 2 stars is "meh, I've experienced better." In this case it is true. I've gone…read morethrough several escrows transactions and usually I don't have complaints. My past few transactions, I used the escrow services that my Loan Broker recommends, which is usually an inhouse escrow agent, but this time they had to outsource it. I figured, I've hadn't had a problem with her recommendations before so why not. My broker said this was their first time using Precise Escrow. My escrow agent was James He. The point of having an escrow agent, besides it being the customary practice of having one in a real estate transaction, is for him to handle and obtain the documents necessary to get the transaction completed that is within his ability. I was charged $400 for settlement agent fee, and $100 document preparation fee, $50 for document messenger fee, $20 wire fee, and $175 for Mobile Notary Fee. My frustration is that the services provided should be delivered with good work ethic for the fees. The scheduled closing date was supposed to be a Monday the 13th. The Friday the 10th, before that Monday, James called me asking if I have a contact at AAA (aka my home insurance). He said that he faxed them 2 days prior a request for insurance information and did not get a response. Mind you, this is during the COIVD19 pandemic and most people are not working in the offices, let alone to get faxes; the agents were working remotely (I know because I confirmed with AAA agents that I spoke with over the phone). Generally, time is of the essence in closing escrow. Why did he wait the last day of the week prior to closing to try to get the documents and why did not pick up the phone call earlier to call AAA to get someone on the phone? He even acknowledged that it may talk awhile on hold to reach someone at AAA. Well he did not make the effort. Just pure laziness. If the closing deadline is missed, why would he care, it doesn't affect him, but me! The cosequences of missing a closing date can be $$$ on my end! So I took matters in my own hands to request the necessary documents from AAA. It took me 30 minutes on hold of the 800 number that you can find online. While on the phone with the agent, I was able to have the agent email the PDF document immediately, which I forwarded to James. Why am doing his job that I am paying him to do. His excuse was that he doesn't believe my closing date would be on time because the lender was backed-up due so that's why he wasn't in a rush to get it done. So what. My philosophy is don't give the lender an excuse to say YOU missed the deadline. Instead work like the deadline is a hard deadline so YOU are not the one who can be blamed for missing the deadline. If the lender missed the deadline, then it is on them at least not on the you/me. The lender missed the deadline and extended the closing date because they were backed up. However, my next gripe was that it did not have to be extended much further but for the lack of urgency from James. I get an email from James, the following Friday the 17th, AFTER the initial closing date was extended, indicating he needed another insurance document from AAA. I told him why can't he call AAA (I was busy with my own day job and needed James to handle it for me; that's what I'm paying him for). I get did not get follow-up from him until the next Monday the 20th. Where he emailed me saying he had called AAA that Friday and that the agent he spoke with was suppose to email him the documents. However, he did not get it any documents. Well hello McFly....why don't you immediately follow-up the same day and not wait over the weekend to realize it. Every day I extend the closing date is just extra interest and $$$ that I am paying for at a higher rate. On that same Monday, it took me 5 minutes to get an agent at AAA on the phone and it only took me 10 minutes to get the document from the agent to email it to me, which I subsequently forwarded to James. Clearly, it was not difficult for him to do if he had just put in an ounce of effort. My advice to others you can find better. I have experienced better escrow companies that have provided me with less stress and let me focus on other day job while they handle the services that I am paying them for. If you want to close escrow on time, choose someone else.

DO NOT DO BUSINESS WITH THIS ESCROW FIRM!!!! I was the agent representing my buyer in a purchase…read moretransaction and the seller required this escrow firm to be used in the transaction. When both buyer and seller mutually agreed to cancel escrow, Culture Escrow held my buyer's EMD hostage and demanded that my buyer pay a $150 Cancellation fee which was never agreed to, nor disclosed to my buyer. Kevin would not release approximately $27K unless my buyer signed escrow instructions to pay his company $150. My client refused to be blackmailed into paying this fee and we filed a complaint with the Department of Financial Protection and Innovation against Culture Escrow regarding their deceptive business practices. Don't be fooled by Kevin's assertions that his escrow firm is allowed to charge this fee. This fee is never specifically disclosed anywhere in their escrow documentation. Kevin held onto my client's $27K for nearly two months until he finally conceeded to release these monies back to my buyer. I can only presume he decided to release my buyer's full deposit because of the on-going investigation by the Department of Financial Protection and Innovation which is the body that regulates Escrow Companies and their business practices. We will never agree to use this escrow firm in any of our future transactions.

I had the pleasure of worming with Vickie Hua for my recent transaction. I can say that she is…read morenothing short of the best service you have ever received. She made sure that everything was done promptly and in a very organized manner. She definitely helped my buyers close the smoothest escrow ever. Couldn't recommend more!

HORRIBLE. I would give them less than one star if I could. And charging a wire fee for a…read morecommission??? I've been in title, escrow and real estate for 45 years and I have NEVER, EVER seen a wire fee for a commission. DO NOT USE THEM.

Whenever I have a property for sale or buying a property, I always called up these guys at…read moreCalifornia Escrow group. They are very knowledgeable, compassionate and patience to answer all of my questions. Sometimes things can be challenging and confusing throughout the escrow process. Having somebody with experience and you can trust is definitely valuable. I've checked her escrow fees are also very reasonable compared to other escrow companies and they always want to look after your interest. I really appreciate that and looking forward to future transactions with you guys. Thank you.

The short story, Jacqueline Cheau is the most rude and unprofessional agent I've ever dealt with …read more DO NOT RECOMMEND! Long story, I was not advised of property taxes due or given the payment coupon resulting in me being delinquent, and incurred a penalty. When I called her to ask if this was paid thru escrow or if it was the instructions or at least verbally advise me, she asked me if " I have heard of the internet and look it up myself" Unbelievable, so rude and unprofessional. I overpaid for escrow fees for the transaction, you would think common courtesy was included. Do Not Recommend this escrow company. Will never use again.

The team at Champion Escrow is exquisite. We recently closed a residential deal in Atwater Village…read moreand Bob & Jacqueline made sure that everything was taken care of from start to finish. From ensuring compliance with the 9A report to notifying our team once the sale was recorded, Champion Escrow exceeded my expectations. I appreciate their immediate responsiveness to any concerns that the Buyer and Seller had and the way they serviced the entire Closing process. Definitely recommend Champion Escrow for your residential and commercial properties!