We've been members of this club for over three years, and overall, we've had a positive experience…read morewith the facility itself. However, our experience with the Kids Club has been extremely disappointing. About a year and a half ago, my son had an incident where a staff member teased him. He reacted in a playful but inappropriate way, and as a result, he was suspended for a week. At the time, he was also dealing with a serious medical condition that was affecting him neurologically, which we later came to understand may have influenced his behavior. Out of caution, he did not return to Kids Club after that incident. Now that he is doing much better, and I have returned to full-time work, I recently attempted to bring him back--only to be told that he is permanently banned. The reason given was a Facebook comment I had made at the time describing our experience. I made multiple attempts to have a calm, reasonable conversation with staff to revisit the situation, especially given the time that has passed and my son's improved health. Unfortunately, there was no willingness to reconsider. This puts us in a very difficult position. As a working parent, I rely on the Kids Club in order to use the gym. Without access to childcare, we are now faced with canceling a membership we've maintained for years--not because we want to, but because we no longer have a way to utilize the facility. What's most concerning is the lack of empathy and accountability in how this situation has been handled. I sincerely hope the club takes a closer look at how interactions with children are managed, and how situations like this are resolved, so that other families don't have a similar experience.

Staff is very friendly. Often too many kids running around unsupervised. Many of the weight…read moremachines are outdated, broken, torn cushions on a lot of them (pecdec machines, preacher curl, etc etc). They updated the dumbells and tvs and added a turf area in the past year. The pulley towers are ancient and almost always have at least 1 station broken, broken clips/pins, 7.5# weights that don't work well, bars with sharp burrs, etc... Outdated. Missing many machines that modern gyms have. For abour $70/month one would expect better. Seems more geared towards families with kids and elderly. Always adding on new fees and trying to sell extras.