Premier Vision of Dallas is AMAZING! I love Dr. Allen and…read morelet me tell you why. She is a very down to earth person. She is a humbled soul and a caring person. She makes you feel comfortable. Always there to answer any questions or concerns that you may have. I enjoy talking about travel with her. She takes the time to get to know you. She feels like extended family. As I have been coming to her for years. The staff is very pleasant. Customer Service is always good. The office is nicely decorated. It's cozy and comfortable and is located in a great location. They don't try and upsell. I appreciate this as I have to watch my spending. The office has a great assortment of glasses and brands to choose from. I have my whole family coming to her. She keeps my eyes healthy!

Very argumentative and not very understanding - and I have heart issues. I thought they were great…read moreuntil they fired me as a client. Who does that? Said I told them they lied, and I never did. I got upset when my glasses were not what I ordered, and they wanted to charge me to fix them. Then said no charge, and then when I picked them up they gave me a letter that said I wasn't welcome there anymore. I'm so upset.

Made an appointment for a visit as a new patient. They said they would send me a link to new…read morepatient paperwork so I could fill it out before my appointment. No link sent. I called the office on 8-15, the girl said she'd send it out. Seemed annoyed that I called and didn't really seem to care. Another whole day and no link sent. Incompetent office staff, so I cancelled the appointment. Obviously, they don't value my time or my business.

I have been coming here ever since I was little, Dr.Carleo is so patient and kind and really…read morewelcoming. She takes her time to answer any questions and I always feel at ease when I visit her. The other staff members are also very friendly and kine, Giselle helped me before I saw the doctor and she was super friendly and patient. I cannot vouch for ordering glasses through them as I have never done so, but their eye exams are wonderful to do! I am always happy to come here.

I had a great experience with the staff and they helped me a great deal and I got what I came in…read morefor and saved some in the get go.

Terrible terrible store. The manger Riley and assistant manger are rude, unprofessional and have no…read morecustomer service skills. I would advise anyone to never shop at this particular location ever again. When I asked for the general mangers contact information or whoever overseas this store Riley refused . The manger (Riley) yelled in my face and told me to get out of HER store for trying to make a complaint on the assistant manger for literally being rude, unprofessional, dismissive and lack of customer service skills. Come to find out the manager (Riley) was even worse. The assistant manager walked out of my face literally mid conversation and never came back out. I was just trying to gain some knowledge on my glasses about a warranty on my glasses. (That she said I had to have a printed copy of my warranty, which I didn't understand is why I was trying to gain insight, I had my warranty on my phone with my name attached and ID in hand) They answered no questions and were instantly hostile and told me to leave HER store, Maybe because I am a black man and they feel as though they don't have to show me basic human decency. I feel as though I have been discriminated against. They literally wouldn't even give me the light of day ignored me, Riley yelled at me and my fiancé while our 8 year old child was right there next to us even she was shocked and saddened. As soon as I tried to make a complaint she cut me off , The manager Riley tried to intimidate me by yelling and pointing in my face and telling me to get out of HER store which it is not her store. SHE is an employee of the store. Not the owner. I know this extremely repetitive but I feel as though I need to reiterate the severity of this situation, because this is unacceptable and should not be tolerated. Please if anyone sees this don't waste your time or money here. I will be taking this to the top of corporate and I will not stop until this is resolved

I just got a complete glasses/ contact exam. For the first time in my life, I didn't put on new…read moreglasses and go holy crap, I can see so much better. My old glasses are better than my new ones. The contact prescription from this place went from -6.25 in each eye, which it's been my whole life, to -5.00 and -5.75 in 2018, to -6.00 and -6.75 in 2023. I've not even filled my contact prescription because I just wasted $500 on glasses that are worded than my 2018 prescription and I don't want to waste $$$ on contacts that probably won't work either. Wish I could give them 0 stars. Prepaid $290 for contacts. Guess I'll have good luck getting that back. Lol

I arrived 10 min early for a scheduled appointment. I watched the receptionist tell him I was…read morethere for a cornea abrasion follow up. While waiting, I watched Dr. Timothy Leach in his office on his phone for literally 20-30 min, not doing anything work-related! Finally after 30 minutes, not seeing one other appointment enter or exit the office, I asked when I would be seen. I was then told I didn't have appointment. I showed the email confirmation of my appointment, then the receptionist said the system was down and she still hadn't checked my insurance (30 minutes after arriving!)... and the doctor would see me when he could. THAT was their message to a new patient, 30 minutes after I arrived and watched the optometrist not actually doing his job.

Literally the best, most caring, patient and attentive eye optometrist I've ever seen in my 25+…read moreyears of seeing eye doctors. Most have brushed me off/rushed me without trying to get a good and accurate prescription. So glad I visited and would recommend to everyone.

I love coming here! Always great customer service. Dr. Coleman is professional and friendly. He…read moretakes the time to make sure I have a full understanding on what's going on with my vision.

I would NOT recommend this place. Seems like a scam. Most of my life, my vision has been above…read more-7.25 for both eyes, with both my contact lens and glasses through the years being this prescription. I got my vision tested here with them saying it was -5.25. How is that remotely possible? When I asked the doctor she said you should be happy your vision improved. When I asked if that's even remotely possible she said no?? So please do not waste your money here for a wrong prescription!

Buyer beware! I took my prescription in to purchase a pair if sunglasses. I finally found a pair I…read morewanted to purchase so I asked the older lady how much they would be after my insurance. To my surprise she said $258.00 dollars. Then I asked why so much? She just said that's how much you're share is. I questioned this as I didn't even pay that much for my regular glasses that have a lot of additional items included. My insurance pays almost 100% (SCAM) I think someone is pocketing money. Be aware! I went to another LensCrafters today and ordered the same (in every way) sunglasses and was only charged $30 dollars after insurance (a Hugh difference). Something is not right $228 dollars more for the exact same sunglasses!

Scheduled an appointment at 540 to have a glasses and contacts eye exam. Was told by Dr. Vo they…read moredo not dilate eyes that late because it takes 20 minutes to do so, however they closed at 7 the night of my exam. The eye doctor was practically running out of the room to leave during my exam so she could leave. Called another location down the road and she stated they typically dilate at the last appointment as well so not sure what this location works differently. Was not informed prior to driving up from downtown Dallas that this was the case either. The office manager was kind, would not recommend Dr. Vo as she clearly doesn't care for patient needs.

I want to start by saying that this location is a great choice for getting your eye exam or…read morepurchasing glasses and contacts, despite some of the negative feedback seen in reviews. On March 6, I walked in for an appointment to get a pair of glasses and a six-month supply of contacts. I was warmly greeted by Araceli, an optician, who was incredibly helpful throughout the entire process. She took the time to explain everything clearly, ensuring I understood each step and how long it would take for my items to arrive. I received my glasses on March 19 and returned on March 20 for assistance with inserting my contacts and to pick them up. Overall, this location was a tremendous help, and I truly appreciate all the wonderful staff members who supported me during my visits. Thank you!

Several lense & frame purchases over time. Always…read moreprofessional, friendly & reasonable. Recent mistake by lab on lense replacement, once identified, was quickly resolved with new frames of my choice at no charge. Tiffany, Angel and company were a pleasure to work with. Loyal customer.

DO NOT VISIT MYEYEDR at 2810 E Trinity Mills Rd Apt 173 in Carrollton, TX! They erroneously billed…read moremy primary health insurance instead of VSP for my annual eye exam 10 months ago. I am unsure on how they billed my primary health insurance for any portion of the eye exam but they did (insurance FRAUD?). I contacted MyEyeDr's billing department, the office of service and VSP - all of whom are INCOMPETENT and UNWILLING to do what's right. Without confirming, Victor in the Billing department just stated billing was correct and that I would need to take it up with VSP. Receptionist Brie who is as condescending as can be also said billing was correct until I reiterated MyEyeDr billed the incorrect insurance. Brie even said she was unsure why VSP was not billed for the eye exam. Spoke with Office Manager Marshall who does NOT return calls or texts. MyEyeDr puts all the work on the client to clean up THEIR mess. ZERO accountability. Completely UNPROFESSIONAL. WORST optometry office on this planet! 0/5 stars. Would absolutely NOT recommend

if it is possible to give zero stars I would. They made glasses wrong not once but two times and…read morerefuse to refund my money. DON'T GO THERE AT ANY COST!!!

From the owner: For over 30 years, we have serviced businesses including large oil & gas companies, pipeline &…read moredrilling companies, industrial & manufacturing facilities. It does not stop there! We offer hundreds of retail ophthalmic frames for the whole family at wholesale cost. Manufacturing most orders in-house allows us to keep cost down and pass the savings to the consumer. We consistently beat others' pricing while still delivering top quality results.