We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

Fabio was very helpful and patient with me during my process of getting my glasses! probably my…read morefavorite location to go to.

They are wonderful people and helped me out when I was in a jam. I would highly recommend!read more

I can't thank the staff and doctors here enough!!! Y I'm…read moregrateful for your kindness and care after my eye injury!! You answered every question, made sure every prescription got filled, called to check on me!! You are ALL awesome!

Absolutely, 5 stars best customer service we've experienced from a small business owner. They both…read morewere super knowledgeable, affordable. Check this place out they have any designer frame you can image and if it isn't in the store they can order it for you. Fast, reliable and super efficient. We absolutely recommend and they have our business forever!

Great selection and great service. The best eyewear center I've ever had!! The frames and lenses…read moreare fantastic. And the prices!!

My family and I have been coming here for 3 years and I won't go anywhere else! We now live in…read moreKessler park (Dallas) and still travel 40 mins to get our eye exams and glasses! There variety and quality of glasses are top notch! Mona is patient, friendly and a pure joy! Gabbi is my daughters favorite, she is so fun and friendly! I've been wearing glasses since I was 18 months and finding a great doctor is hard. Dr. S is amazing, knowledgeable, understanding, with an excellent bedside manor. I would recommend this office to anyone!

Absolutely worst eye doctor I have ever been to. Not looking out for customers best interest…read more Extremely pushy and sales minded. Does not listen to customer. Would highly recommend not giving them your business

I came in today because I had a minor issue with my glasses. I met with José and he was able to fix…read moremy glasses free of charge. Will definitely be back!

I am writing to express my deep disappointment with the service I received at LensCrafters in…read moreWillow Bend Mall. and this has been one of the most frustrating customer service experiences I have ever had. I had to return to the store five separate times because of repeated mistakes with the measurements for my progressive and Transitions lenses. Despite multiple visits, the issues were never resolved correctly. What made this experience even more difficult is that I have mobility challenges. Every visit required a great deal of physical effort from both me and my husband, who had to push my wheelchair just so we could return to the store and clarify the ongoing problems. This was physically exhausting and emotionally draining. Most of the problems began with Kimberly. She made repeated errors from the start and recommended polarized lenses without taking the time to properly review whether they were appropriate for my vision needs. I trusted her professional advice, believing she had carefully considered what was best for my eyes. When Connie became involved, I hoped the situation would finally be corrected. Unfortunately, the measurements and service were still not accurate, and the problems continued. Throughout this process, my husband had to take on the responsibility of carefully reviewing every detail, asking repeated questions, and making sure everything was correct because we had lost confidence in the accuracy of the work being performed. In addition, I was disappointed by the way Kimberly spoke to my husband. Her attitude was unprofessional and discourteous, which only added to an already stressful situation. In the end, we accepted a full refund because the problems were never resolved. While we appreciate receiving our money back, it does not make up for the time, physical effort, stress, and inconvenience we endured over the course of five visits. We invested significant time and energy trying to resolve these issues, only to leave without a satisfactory outcome. I hope this complaint is taken seriously and used to improve the quality of care, professionalism, and attention to detail provided to future customers. No customer should have to experience what we went through.

Thank you so much to LJ once again for saving the day!!…read more After losing a pair of Ray Ban eye glasses earlier this year, I happened to lose a second pair of Swarovski eye glasses a few weeks ago. LJ was super sweet and helpful with helping me order a new pair of frames and made sure they were ready for pickup quickly. LJ is great with customers and really awesome to talk to. Thank you!

I took my prescription for progressive eye glasses to the Target Store in Frisco located by the…read moreStone Briar Shopping Center. They made glasses I could not use. The middle portion of the glasses to read a computer screen was so narrow that it was impossible to read . They did not want to correct it unless I pay extra $ 140.00 . I do not think this is correct

I got some Ray Bans from here and I want to give a huge shout-out to Nayyab who was incredibly…read moreprofessional and patient during the process. She answered all my questions with such confidence and ease and repeated herself when asked. I went through several stores for glasses and this location and experience at Lens Crafters has been the easiest and most seamless experience. You don't see someone like Nayyab every day who knew exactly what to say and all the itty gritty details for each aspect of glasses!

The team lead at this store has no customer service at all. It seems like the other employees are…read moresharp and nice and helpful and I was unlucky to walk up to the only person not doing anything. Now that I think about it he probably wasn't doing anything for a reason.

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

I would not trust this place for a basic eye check, much less something serious. I walked out…read moreafter an hour waiting pasting my appointment time. If a Dr. can't manage their time any better than that, I would not trust that they would be able to address a medical issue.

Dr. Vo is the BEST! I have been coming here for years for routine vision screenings and eye exams…read more This year, I had a horrible case of pink eye, which lasted several weeks and impacted my vision. Although, I was treated by a telehealth doc, my infection was getting worse. Not sure what to do, I called Concept Eyecare for an appointment. Her amazing staff worked me into her schedule multiple times. Dr. Vo ALWAYS took the time to educate me about a treatment plan and reassure me that vision will return once my eyes healed. I had no idea that an optometrist can treat pink eye too! Thank you, Dr. Vo, for not only being a knowledgeable, but truly caring for my wellbeing.

Dr. Vo is seriously the most amazing human being I have ever come across. I have been a patient of…read morehers for about 8 years and she is genuinely the only person I will ever trust with my eyes. She is compassionate which is extremely rare now a days. It's like she is never having a bad day, we always have great conversations. My father and uncle are her patients now as well, I try to refer as many people as I can to her.

This wonderful office got me in for an urgent situation and I was treated so well. From the first…read morephone call inquiring about availability to the end of the visit I was taken care of by the staff in a professional and truly caring manner. They took the time to listen to my concerns and the exam itself was very extensive and put my worries to rest. I will be going here from now on as will my husband. They got me in same day ( within 3 hours of my call) whereas my now former eye doctors staff could not be bothered by my semi frantic phone call. So glad to have found Eyes in Sight!

Great customer service. The gentleman helping with the glass fitting was really easy to work with.read more