Amazing service. Say Dr. Phamduy today and the eye exam was so thorough. I have a history of a…read morechronic eye condition, and he checked multiple things regarding my eyes. Other places have not done this. He is very knowledgeable and asked questions about my experience. This office also takes a retina photo rather than dilating, which is appreciated. My husband also had an appointment and he got glasses. I think the man who helped him was named Al, and he was knowledgeable about insurance benefits for frames and lenses. It was easy to schedule the eye exam. I was able to do so online.

Dr. Phamduy and Liam were fantastic! They were both very knowledgeable, had excellent "bedside…read moremanner," explained all the tests and procedures they were doing, and answered my questions well. I just went in for a routine eye exam as recommended by my PCP, and I don't wear glasses, so I can't speak to the experience of purchasing eyewear. Scheduling online through the "My Eye Dr." website was pretty easy and straightforward.

Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

This place is awesome! Very friendly and helped me when I needed a quick appointment for my…read moredaughter after missing her scheduled appointment somewhere else by mistake! They fit me in the next day so I wouldn't have to wait another 3 months for another appointment! Also got my sons glasses here and they were perfect! Will continue to do business with them and highly recommend this place for your eye needs!

I can SEE why they are the best ! Best experience I've had…read morewith Eye glass store . Fast friendly service , great hours great selection. Got it right the first time. Glad to do business with Bedford Vision Center .

No one had written a review for a long time, so I like to say…read more They are the best; The digital Optometry Doctors are amazing (Booked every hour) their Opticians have more than 25 years of experience in the optical field and they try to accommodate Spanish and Portuguese speaking patients.

This location is awesome. Jaime and Carolina are wonderful, kind, respectful and professionals…read more It's always a pleasure to interact with the both of them. I've been going to this site for many years. They are professional and a great team! 1/13/26

I needed frames for work at my computer and for reading and another pair for "walking around" with…read moresunglasses. Carol at L'Optique understood immediately what I was looking for in terms of style, something interesting but not over-the-top. She picked out a great pair of work frames that complemented my face and also picked out very resilient out-and-about frames with little side magnets to hold snap-on sunshades. Carol is an expert at configuring frames and lenses. The work frames have a reading/close-up region toward the bottom and a computer-distance region toward the top. The walking around frames have a reading/close-up region toward the bottom for reading menus and such, and the remaining portions are for distance and driving, etc. The clip-on shades are very easy to use. It's up to me not to lose them ;). The frames took a bit of time and were not inexpensive, but considering that I wear them everyday and need something well-made that would stand up to some abuse, I figure it was well worth it. Carol is great to work with and very attentive. The lenses weren't quite strong enough in the first frames (my eye doctor's prescription was a bit too weak), and she was able to get a second, stronger set without any trouble or additional cost. I'd say L'Optique is a high-end store but even so, it offers a wide price range to probably suit most budgets.

Loved the whole experience I came to fill two prescriptions:…read moreone for "normal" glasses (!) and one for sun glasses. Truth be told, I am french and have been looking for a boutique style "just like back home" optometrist for quite some time now, and when I saw L'Optique boutique showing up in my neighborhood, I was excited to give it a try. The owner is absolutely adorable and knowledgeable. And super patient ;) she has a cool story about each frame and the glasses choice is amazing. I had a really wonderful experience and highly recommend L'Optique Boutique for your future eyewear needs!

Made an appointment with my wife for am because I was working later. Get there, wife goes in after…read moredoctor is late, waiting another family comes in. The next thing I know, they're going into the doctor while I wait longer. what ever happened to good customer service? I left after telling them what I thought of their idea of service. Ya, they finished with my wife early why an hour between appointments? For walk-ins? While the other person waiting with his wife waits? Finish us both and then move on. Did I have to make an appointment? My wife was embarrassed by me, but oh well, what ever happened to common sense? And good customer service? I'd never go back there or even mention them to someone. Place is a joke! Less than one star doesn't exist, or I'd pick it.

So had made appointment for eye exam, and waited a month, come in today, NO APPOINTMENT FOR ME!…read moreI'm so sick of online appointment crap! Wasted my morning, and got no eye exam WTF?? FINE, I DON'T NEED TO SEE YOUR SORRY ASS. NEXT...

I purchased new frame-less eyeglasses here back in the Summer of 2014 and had a terrific experience…read morebecause of the extremely capable assistance I received in making that purchase from Christina Parrelli. Fast forward to two weeks ago. Over the course of time, I had managed to scratch the lenses and lastly I had broken one of the arms which had detached from the lens. i stopped by the shop and told my tale of woe to Ethel who assured me that they could order the broken part and that my lenses had a 2-year guarantee so she would also order new lenses to replace the scratched ones. But that's not the best part of my experience. Due to my work schedule it's difficult to get to their place of business during regular hours. So their technician, Garrett, offered to stay after closing to align and grind the new lenses and fix the broken arm. He spent the better part of 90-minutes after closing to insure that the grinding, polishing and aligning of the frame and glasses were a perfect fit for me. That's extraordinary customer service and deserves to be lauded. Let me not forget to mention Jonathan Parrelli who entertained me with conversation while I waited. This is truly one great place to shop for eyeware.

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

I highly recommend this place. The gentleman that helped me, Tim, was very knowledgeable. He helped…read moreme choose frames that fit my face, fit my needs, & fit my lifestyle. He explained all of the different options and even talked me out of some I didn't need that saved me some money. He also made me a pair of prescription sunglass lenses for my old frames. That was an awesome and unexpected bonus. He has his own lab in the back and can cut & fit any lenses in house. I won't ever go anywhere else since Finding this place.

I started going here almost a decade ago on a recommendation from a friend. Since that time, I have…read morehad a chance to get to know the owner well. He takes great pride in his work and wants you to be completely satisfied with your purchase. He never pushes you into something you don't need or that might not suit you. Lastly, he stands by his work. Are you having a problem with your glasses? Swing by and he'll fix them. Are they slipping off you face after months of wear? He'll adjust them for free.