a very bad experience with this vendor. They force customer stay through non-refundable policy…read morerather than good service. the progressive glass did not fit me well, cause my eye strain, headache and lots of mental worry. They re-made them, but still not work. The two months experience is a disaster.

long time customer....never again.....tried to cancel my order same day and was told it was too…read morelate to cancel!! went to warby parker which had better frames for half the price with a 14 day return policy and an absolutely superb optician. seriously do not step foot in pearl vision. spread the word!!! i put my story in our 250 club member newsletter,

My daughter has been wearing glasses since she was 8 years old, and with him it was an…read moreextraordinary consultation, a lot of patience and dedication, thank you for the care and professionalism!

I had a thoroughly positive experience with Drizik Eye Care and couldn't be happier with my new…read moreglasses. Scheduling an appointment was super easy (managed to do so for the next day) and the whole process was very smooth from start to finish. Dr. Drizik is kind and pleasant. He and Umberto were helpful and patient when it came to helping me to find the right frames and did not make me feel rushed at all. Umberto has a sharp eye for aesthetics and can tell when the frames need a slight adjustment. I wholeheartedly recommend Drizik Eye Care for your optical needs and am glad to have found such an excellent optometrist.

Very thorough! She did a great job explaining what she was doing and why. Gave me two sets of…read moretrials to find the best one. Very knowledgeable.

A very rough experience. I walked in to order 2 pairs of glasses. Sat down with a rep and I…read moreexplained I wanted thin lenses and anti glare. First, I had to take 2 separate trips there. They couldn't get them at the same time. The first pair I picked up, didn't look right to me, but thought I am going to be back and if they don't look/feel right, I would mention it. Especially if the second pair looked/felt the same. the second pair was just as bad. They offered to fix it but I would have to give up a pair, then send back out. Then go back with the next pair and then send to my house. Sounds like a lot or work knowing they could have done it right the first time. Not worth my time to hope its done right. Hope isnt a strategy. When i asked about the thickness of the lenses, I was told it was because of the style I got. He knew the style before I spend close to $1,000. He absolutely heard me say I wanted thin lenses. My question is why not tell me BEFORE i paid for them they wont be thin? Why wait until I came to get the final product? Makes no sense. Clearly just wanted me to spend money. these things are so thick they could be glasses from the lady in My Cousin Vinny, IYKYK

Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

I went in to purchase a pair of eyeglasses, with my prescription, and experienced the worst…read morecustomer service I've ever experienced. The woman did everything she could to talk me out of buying a pair of glasses there and she finally succeeded. I walked out without new glasses. If I could give this establishment less than one star, I would.

I had an amazing experience getting my annual eye exam here at Boston Vision. Dr. David Mignault…read moreand his staff are incredibly welcoming and efficient, getting me in right on time. Dr. Mignault is hands down one of the most knowledgeable and caring doctors I've ever seen. He didn't rush through the appointment, explained my prescription changes in detail, and gave me great advice on managing my eye health. I high recommend him!

They just moved, and I love the new space! Especially the corner designed just for the littlest…read morepatients, or the younger siblings of patients. All of the doctors have always been so understanding and gentle with my very nervous, sensitive children and make the exams emotionally painless for them. And I've always been able to get an appointment time convenient for me. The optical center, however, I'd give 3 stars. The selection is good, but we came back 5 times to try to get my son's glasses fitted properly so they don't slide halfway down his nose. Finally gave up and drive 45 mins to a place we trust that fixed the problem in 2 minutes. I will continue to come for the exams, no question. But I'll take the prescription elsewhere to buy glasses.

Not a good optometrist, the BEST optometrist: Drs Dwayne & Connor Baharozian at Family Eye Center…read morein Westford. With annual exams, cataract surgery and recent subsequent minor surgery, this father/son team has kept me 20/20 since I started there about 8 years ago. Thank you Team Baharozian.

This place is awesome! Very friendly and helped me when I needed a quick appointment for my…read moredaughter after missing her scheduled appointment somewhere else by mistake! They fit me in the next day so I wouldn't have to wait another 3 months for another appointment! Also got my sons glasses here and they were perfect! Will continue to do business with them and highly recommend this place for your eye needs!

I can SEE why they are the best ! Best experience I've had…read morewith Eye glass store . Fast friendly service , great hours great selection. Got it right the first time. Glad to do business with Bedford Vision Center .

I have been going to Parrelli optical for several years and they are the best around. Staring off…read morewith Shelley the office administrator- after several appointment changes due to scheduling conflicts Shelley was able to fit me in for an appointment. Shelley was very patient and greeted me with a smile! Dr. Metsch did a thorough eye exam and is extremely professional. Matt Mahoney is an contact lens guru who fitted me with the exact contact lenses needed. To the rest of the staff Kevin & Martha thank you for fixing my glasses- I will try not to step on them anymore. See you guys next year for my eye exam

Made an appt for eye exam, planning to get contact lenses and eye glasses. After arriving and…read morewaiting approx 20 minutes, and 10 minutes after my scheduled time, the receptionist said she just realized I was a new patient and needed to fill out forms. I completed them and after waiting another 15-20 minutes I was told they could only do an exam for glasses and I would have to schedule an additional appt for contact lens fitting because the only person capable of doing this works on only two days. Why was I not scheduled with that person initially since I told the office I was coming in for contact lenses and glasses. What chaos and disorganization. I left after wasting more than 90 minutes between travel and waiting. I will not waste time doing business with such a sloppy practice. Don't waste your time, go somewhere else.