First my package was returned to sender. Do not know why because it never came to my office to reject in the first place. They never let me know so I was waiting 3 weeks before learning this. Frames are great. Lenses suck so bad. Even with their special cloths included, I have one pair that I can no longer wear. They scratched so bad that I can't see out of the right lens. Second pair-- trying to be extra careful. Nope. Also scratched to hell. I work in an office setting. No rough and tumble circumstances to cause wear to them like this. For $100 a pair this is ridiculous. I'm taking the frames to Costco and having them make new lenses. Ones that last more than a month. read more

Stopped in opening weekend, got free sorbet and tried on every pair of sunglasses. So glad they have a location in the city where I can try things on! Didn't make a purchase but did pick out shades I'll likely buy this summer and of course I'll be back in a few months for new glasses. I've owned WP frames in the past and always love them! read more

Love Warby Parker!!!! I bought glasses at Warby Parker just under a year ago with a slightly old prescription. I went to the eye doctor a few months ago and my prescription changed so I went to my trusty Warby Parker to order a new pair. To my surprise, they said that this new pair would be free (and deemed a return) as my prescription changed since I ordered a pair of glasses less than a year ago. Super friendly and helpful people at this location, I'll be a loyal customer for many years to come! read more

I was excited to check out the shop so I could bypass the whole buying online thing. It was a Saturday, so busyness was to be expected, but the place was absolutely crammed, and it was near-impossible to get anyone's attention to answer any questions. I felt like I was trying to get a drink at a popular bar or something. They made time for me once I told them I wanted to actually buy something. The one thing about this place that I don't like is that even if you know your prescription, they won't take it and use it, like they will at BonLook and other online retailers. They called my eye doctor and, even though I just got the prescription, Warby told me that my prescription was expired so they wouldn't make the glasses for me. But this was told to me after 10 days of waiting for them. I ended up buying glasses (that I love) at BonLook instead. read more

Sean helped me so much. I came in with a list of frames I liked and he looked at my list and looked my face shape and ran right over the Laurel frames. He saw I liked bold colors so he recommended the peacock green color and they're gorgeous! I love them so much. Thanks Sean! read more

I was so relieved to find Warby Parker. My insurance doesn't cover the cost of frames, and I thought I was doomed to a life of cheap, crappy glasses. For ~$100, I was able to get a pair of frames that I love and fit really well. I've gone back in several times now to have them adjusted so that they fit perfectly. The customer service is excellent and I'm really happy with the glasses I received. I've been rocking my frames for about 6 months now, and I'm headed back for some sunglasses frames. read more

The BEST place for eyeglasses bar none! My high index thin plastic lenses plus a stylish frame cost me $220 no insurance the same lenses at LensCrafters plus a frame costs $750 with insurance. Plus the experience was pleasant and pressure free as well as a fantastic price. How can I not come back? read more

If the world ran like Warby Parker it would be flawless and filled with satisfaction. If I could give 10 stars I would. Only other company that compares in customer satisfaction is Disney. read more

Wow. If I had known how easy and how amazing it would be to finally get my eyes checked, I'd have done this years ago. Super efficient, the entire team is a bunch of super helpful professionals who you get the sense they stand behind their brand. Dr. Patel is amazing, super friendly, explained everything, set me at ease, was in and out in no time. This is how getting glasses should be. read more

I normally get new glasses every 2-3 years. Came here after a friend recommended it to me. My expectations were completely surpassed! The most awesome thing was that for a bit less than 200 dollars, I got two awesome pair of glasses. I jad them delivered to my house which minimized the hassle. I opted to have my exam elsewhere since they did not perform contact lenses exam. Plan to come in more frequently for my new glasses! read more

My two kids and I had eye exams at WP today. And I bought new glasses with my updated Rx. Total for 3 thorough exams and new prescription glasses? $330. Huh? I just can't shake that too-good-to-be-true feeling. What kind of place would have great customer service, a professional and courteous optometrist, a wide range of frame styles, AND low prices? It goes against everything I've ever known about prescription glasses. Oh, Warby Parker, I so want to see you stay awesome. There will be temptations along the way. You may hire annoying up-talkers. You may consider selling BOGO glasses at $500 for the first pair. You might allow a snooty optometrist with zero personality into your ranks. But stay the course, WP. If you do, I and many others will stay with you forever. Oh, and Dr. Dowling is kind, caring, and extremely professional. See him. read more

This was by far the best experience I've ever had buying glasses. The staff were friendly, helpful, and informative. They were all well versed on the philosophy of the company and gave insight on their ideas for their office. Each person from the tech to the optimist appeared to really love their job. The passion showed. My glasses came back a week later - love them! I will ONLY buy from Warby Parker. Affordable + Fashionable + Outstanding Service = Lifelong Customer. read more

Not only are they fantastically convenient, but they have great customer service. I don't typically visit the store, but the try-at-home options and their exchange policy make their online shopping option truly comforting. Thanks for many years of great looks! read more

Stopped by when I was in town to pick out a new pair of frames after my older pair of WP glasses started showing their age at 4 years; great service with no pressure. Going in store helped me narrow down my choices much better than doing it online like I had before. Added benefit of having my PD accurately measured instead of guesstimating it (although what I had done before was fine). read more

Loved everything about my experience buying my new glasses (for the first time in about 5 years) at Warby Parker!! I was in and out in about 1 hour flat and the customer service was AMAZING! Tawny helped me choose my frames and she is as competent in her job as she is friendly and caring. The prices are incredibly affordable ~ $300 for progressive prescription glasses with all of the "bells and whistles" aka "coatings and anti-glare treatments", shipped for free to your house. Highly recommend! read more

Had an awesome experience purchasing a new pair of glasses in the WP brick and mortar store. The staff was extremely helpful in assisting me with picking out a new pair of frames. Since I had already purchased a pair of WP glasses before, they already had all of my info on file, and the purchasing process was very seamless. If you're interested in a pair of WP glasses, their online shopping experience is very good, but I think their in-store experience is much better (if that's an option for you). read more

After many try on at home failed attempts I decided to go to WP in person. I was immediately greeted by Ginger who told me she was available to help me. I needed help, I told her I was looking for light weight, sturdy glasses and she led me to the titanium selection. I tried on a few pairs, asked her opinion and she gave it to me. I actually bought the pair she picked out. Ginger is professional, knowledgeable and pleasant. I paid $146.00 for glasses and was in and out in 15 minutes. So, that said, with these prices and this service, why would you go any where else? Note to Ginger: I forgot to get a shopping bag. Next time. read more

I've never had an eye exam here, but I can speak for the quality of the glasses as well as several in-store experiences. Following the at-home try-on, I ordered a pair of Warby Parker glasses online about a year and a half ago, and they're wonderful! After wearing them for a few weeks and realizing some screws needed to be tightened, I brought them in to the store and they kindly fixed them for me in about five minutes. Most recently, I came back in with a friend to help her choose frames and browse a bit to pick my next pair. The staff was extremely kind and helpful, and several employees spent a lot of time with us, both explaining the frames and giving us honest opinions. I'm excited to order some new glasses! read more

I first went in here just to check out the frames -- it was on a weekend morning, and it was a nightmare. This place gets crazy packed considering they only sell glasses! The first time, I also don't remember anyone really helping me. However, the next time I came in, I'd set up an eye appointment. This was on a Saturday morning around 11am, and they seemed less packed -- perhaps the novelty had worn off, or maybe I'd just found them on an especially busy day the last time. Even before the staff knew I had an eye appointment, they were very attentive the second trip. I went to the back for my appointment with Dr. Dowling, and he was incredibly nice and answered all of my (many) questions. A couple of staff members helped me pick glasses out -- and I really like that they have a photo booth so a blind person like me can see what the glasses look like! When I came back in to pick up my new glasses, I had also brought in a pair of glasses I'd ordered from them months ago and assumed there had been something wrong with the prescription (they made me very dizzy), but they were able to fix the issue onsite for me, which I found very impressive. The eye appointment was $75 and not covered by my eye insurance (though they'd reimburse) but I just paid with my FSA -- I'll probably just drop my eye insurance next year, because this was so much easier. And even with my high index lenses, the glasses were under $150. I was very happy with my experience, and I'm very glad I came back after the first negative experience when the store was packed to the gills. read more

Warby Parker frames seems to have lost some quality since my first purchases 4+ years ago. Sales support person couldn't identify that I was wearing W-P frames when he asked whether this was my first time with W-P. Seemed unable to steer me to an assortment that fulfilled what I was looking for, and a size that matched my prescription PD. And I was previously such a fan! read more

I am so glad they opened in my neighborhood! Went and checked out the frames - the 2 people helping me were great! Had good conversation the whole time - didn't feel pressured, at all. They know they sell good stuff! Also glad to walk into the store to see it full of people...Means more and more are getting FREE eyewear, where it is unavailable!!! I will be buying more frames, I'm sure! read more

My fiancé and I visited this store over the holiday weekend and we had such a great experience. We were able to try on as many frames as our hearts desired instead of the limited 5frames via snail mail. We ended up buying a pair each and the check out process was so quick. We didn't utilize the eye exam but this service is offered if needed. The store also has a fun photo booth that print two copies. We will definitely be back. read more

Warby Parker provides outstanding outstanding customer service. Last year I purchased a pair of eye glasses and sunglasses from Warby Parker -- both with progressive lenses and all was well. They arrived on time, the frames were fun, and the progressive lenses were perfect, etc. This year I moved and obtained a prescription of a eye doctor other than Warby Parker. I had the sunglasses made with the prescription. Alas, the eye doctor got the prescription wrong; and I ended up at yet another eye doctor to get the new prescription. I went with the new prescription back to Warby Parker to have them remake the lenses. Even though it was no fault of Warby Parker, they remade the lenses at no cost!. They simply volunteered to do so after I said what happened. The staff is friendly, not pushy, and professional. Thank you! read more

My boyfriend and I went into warby Parker today and, as to be expected on a Saturday it was very busy. Everyone working there is so pleasant and we were in and out very quickly. Both of our frames were wonky and Harrison promptly fixed both of them. He is seriously the best and we cannot say enough kind words about him and the service. read more

Was out looking for a new pair of sunglasses. Went into here and it was packed. I couldn't believe how many people were in here. But I tried on a few pairs then was told the right person to talk to. Someone went to the back to get the new pair of shades and checked out on a iPad. Once I picked out the glasses the whole thing took a few minutes. Really happy with my purchase. Real great store and checkout process. read more

Like the store and the glasses I bought. BUT wanted to order another pair and they have no incoming phone. It is answered by a corporate person, so she said. They don't want the phone ringing in the store disrupting customers...hmmm. read more

I visited the store to glasses that I picked up at a WP in San Jose,CA. I have visited several locations around the USA on my business trips. Unfortunately the experience at this particular WP was the diametrically opposite to all the other WP in other places. While I received the same type of experience described by other fellow customers everywhere else at this WP I was completely ignored. The place was packed, no surprise. But the agents clearly were more interested in chatting up people just browsing than a customer ready to order. Even when I told them I had selected the frames and just needed help with the process, they just looked st me. No one offered to help. So much for placing my first order. Good luck turning buying customers into skeptics now. read more

Helpful without being pushy. I felt comfortable walking around trying on glasses to my heart's content.

My eye exam was very unprofessional. I came in for an eye exam and was given a prescription for reading "based on my age," without testing my reading (by the optometrist's own admission). I asked if this Rx was the same as my current Rx, and was told by the optometrist that he didn't know. By his own admission, he had no Idea what my previous prescription was, even though he had my glasses in his hand. I refused the pressure test, and he was upset when I told him I would have that test done by my ophthalmologist. His response: "Your eye is suspicious. What will he do that I am not doing?" I asked him to write his concerns on the Rx and told him I would check it out with my ophthalmologist. No concerns appeared on my rx. So apparently my eyes were not suspicious after all? Low cost glasses should not result in low quality professionalism. read more

What an amazing experience! After over 13 years I finally had an eye exam and discovered I need glasses. I got my prescription from the optometrist at Walgreen and headed off to www.warbyparker.com. I ordered five frames to try at home and they arrived within a week. After a few eyeglass fashion shows I'd picked my favorite pair, only to discover a coworker and a friend both have the same frames. Not to be deterred I headed to the Warby Parker store on Armitage armed with some additional frame images from their Web site. After trying a few on I finally had to ask an employee for help making my final decision since my mom and friends weren't responding to my frantic texts. He was honest with him opinion and I landed on a great new pair. Since I had already sent in my prescription he was able to pull me up on his tablet and swipe my credit card to pay for my new glasses. This was a great experience and also quite inexpensive. I would highly recommend Warby Parker to anyone who needs new frames. read more

I had heard good things about WP and so decided to get a pair of glasses made here. I think they may be fine for those with simple prescriptions, but mine is not. I both seriously near-sighted and I need progressive bifocals. The pair I got cost about $450 (about what I had paid for my last pair of glasses) and they were not good. Not only could I not see to read, the entire visual field was slightly distorted. The good news was that the refund was quick and simple. read more

Super affordable and stylish. Also, my office lost the shipment of frames for about two weeks. I let WP know about it, and they asked no questions, just sent me a whole new pair express shipping. Best pair of glasses I've had! read more

This store is always slammed but somehow gives amazing service. I was helped by Lea (Leah???) and if she's there definitely go to her.

I would have given Warby Parker a 5-star review based upon my initial in-store experience. But after having now received not one, but two, pairs of glasses in the mail that aren't right (which of course necessitated two trips back to the store), I'm considerably less enthused. I guess you get what you pay for. read more

Not much selection, the frames look cool online but cheap in person. Kinda disappointed.

A great place to buy glasses if you don't mind waiting forever to receive them! On day 13.

All around and hands down the best eyewear visit and purchase experience ever! I've been wearing glasses for 30 years now and was a loyal customer of Pearl Vision. One bad experience with them turned me onto Warby Parker. Right off the Brown Line, coming home from work, I stopped by and I was able to select two pairs (for the price of one pair I usually pay at PV, including insurance benefits) of gorgeous glasses in about 20 minutes. A week later, I had two lightweight, perfect glasses. Simple and elegant and a delightful experience. read more

Really, really great customer service. Had issues with my glasses and had to come back 2 times... but everyone who helped me was *so* nice and so helpful. I believe that a true mark of a company's customer service is how the handle stuff when things go wrong (cuz something's things just go wrong, no one can help that) - and Warby Parker gets an A+ on that. read more

Let me start by saying I love Warby Parker glasses and have been wearing them for years. BUT the service at this store is far from great. I went specifically into the store to try on frames and to order a specific frame instead of ordering online to avoid any mistakes and having to deal with returning frames that didn't work. I was super excited to get them in the mail today only to find out they shipped me a wrong frame. A person at the store entered a wrong frame into my order. That is beyond frustrating. That wouldn't be a big deal except that now I have to travel for next 2 weeks with no glasses. Please pay attention to what customers are ordering. read more

I cannot say enough great things about this company. They have ADORABLE, and AFFORDABLE glasses that you can easily try on at home for free. But the best thing about this company is their customer service. They respond via email within a single business day and are so friendly and helpful. Whether I had a question about my lenses, shipment, returns, refunds, replacements, or warranties they were very helpful and quick to solve any complications. I have purchased a few pairs of glasses over the years and have never had any problems with them, BUT I unfortunately did scratch a pair pretty badly. Warby immediately sent me a shipping label to send them back and get repaired FOR FREE! (under the warranty). They were so incredibly nice and when it took longer then needed, they sent a replacement pair expedited so that I wouldn't be without glasses for too long. Again, I could go ON and ON but all in all they have amazing products and amazing staff. A+++++++ company!!!!!! read more