Generally these guys have done the job. However I recently spent $300 for a pair of replacement lenses for a pair of glasses purchased here a year earlier. I asked for a new matching case as last year's case has a little wear. The answer was no, but they'll sell me a different, not-matching case for $6, even though I could see several dozen matching cases in a drawer. The associate I spoke to seemed unfriendly and didn't know where supplies are stored. read more

Love them and their staff so much. I was traveling for work in Chicago, and they absolutely saved me. Couldn't recommend more!!!!

I have been coming here for many years for my eye exams and contacts. We lived nearby and the doctors and staff are always very friendly. But today, they went above and beyond. I was leaving town and had ordered contacts that had not arrived yet. I stopped in to see if I can get an extra pair in case something happened when I was out of town. They were wonderful and gave me extra pairs (no charge) until my new ones arrived and also helped me fix a pair of my sunglasses (that were not from there). That's amazing customer service if you ask me and I really appreciated it. As you can see there is a reason they have such great reviews. We no longer live down the street and there is another custom eyes near my new house but I still come here! Thank you again read more

Great timing!!! Let them know what you are trying to do and they will work with you. Nice selection of frames with great staff! read more

CustomEyes Southport - I love y'all!!! - Optometrists Near Me - Chicago, Illinois

I've been a patient at CustomEyes Southport since 2017. I wouldn't go to any other optometrist. Dr. Pfeiffer has been my optometrist since the beginning and I genuinely cannot speak highly enough about him. He is knowledgeable, professional, and so friendly. CustomEyes office staff is also so great. They make everything so easy, from ordering contacts to picking new frames. With respect to the latter, CustomEyes's stock of frames feels simultaneously high-end and affordable. Every pair of glasses I've ever purchased there feels so fashionable, which is sometimes hard for me since my prescription is so high. Even more, both Dr. Pfeiffer and the office staff take plenty of time to let you try frames on to make sure you get exactly what you want. High quality, high efficiency, highly personable experience. I always look forward to my annual check-up with Dr. Pfeiffer and the CustomEyes team! read more

I got my Salt glasses here a couple years ago, the salespeople are fantastic and their selection is also wide and fabulous. I was deciding between 2 different frames and without the help of these super friendly and helpful salespeople, I probably would've stood there for another hour trying to decide which one to get. I cannot wait to go back to this shop to get another new pair of glasses that I've been itching to get. I will be back very soon!! Finding parking near this shop isn't too bad on Southport read more

I have been going to this location for many years now & I have been very satisfied with their service & collection of frames. I just ordered 2 new frames & Eric & Mary have been very helpful! I highly recommend this place! read more

I have been going here for years and they are the best! Support local! And the cutest frames!

Given my large cranium and hard-to-fit noggin, I've suffered through years of ill-fitting blah and boring frames. A friend who has similar challenges highly recommended Custom Eyes and they fully lived up to my expectations. The expert service and guidance was exactly what I needed, and now I'm enjoying my new stylin' titanium frames by Dita eyewear (now an obsessive fixation). I have a progressive prescription and the gradient came out perfectly. I also chose transitions lenses and they react quite fast, much better than my last pair. I'll definitely return for a second or even third pair! read more

I had a great experience here! I always dread getting eye exams because they give me headaches and sometimes places aren't straight with you about how much things cost. This was not the case here at all. Everyone was really nice and honest, and the doctor was thorough and asked a lot of questions to make sure the prescription was correct. They didn't try to push their products like other places and the store itself is very clean and modern looking. I would recommend this place highly! read more

Amazing and friendly staff. Great experience all around. Joe is absolutely hilarious and so helpful. I will never leave as long as I am in chicago. read more

Once again our experience at Custom Eyes was wonderful. From the minute you step through the door, throughout the entire appointment, to check-out and follow up, everything is handled efficiently and diligently. The customer service is top notch! Joe is fabulous! He completed paperwork for my daughter's school, that I only, in passing, mentioned, that I would drop off later in the week. By the time I arrived home from the appointment, the paperwork was completed and signed and in my email box!!! Dr. Kevin Pfeiffer-- I cannot say enough about how terrific he is! He took his time to explain each and every step of the appointment. He is professional, warm and understanding-- a rare gem! Dr. Pfeiffer caught a very serious issue with my daughter's eyesight, something we were completely unaware of and could have later caused extreme issues. Thank you Dr. ! read more

I would give this location 3.5 stars if possible. I originally went because I lost my glasses. Saw Dr Mike, he was quick and friendly. Didn't feel as thorough as other eye exams I've had in the past, but ok. Was helped by two ladies at the front desk - both friendly, but I did feel a bit rushed into picking out frames. Went back to retrieve my glasses, and the prescription was all wrong. I mean, wrong. I put them on and simultaneously felt nauseated and like I could only see far into the distance. I mentioned this a couple of times, I could barely put them on, and the guy at the desk (strawberry blonde/reddish hair, facial hair) told me to try them for a couple of days and come back. I tried, but again, could barely have them on my face for ~2 seconds before removing them. Brought them back. Saw Dr Casey, who mentioned that the nauseated feeling meant there was too much astigmatism in the prescription, and the fact that I could only see far away meant there was too much near sighted correction. He fixed the prescription. Came back again to pick them up (this is visit #3). Same dude at the counter. I tried them on. No offer to help adjust (or even look at them on my face). I mentioned they were a little tight. He fixed the one side without checking the other - so I put them on when I got into my car and noticed the other side was very tight. I could also tell this by simply unfolding them. So, my question is if he didn't know how to tell they were too tight, and that I had the wrong prescription, what is the training for the front desk? Overall, not a terrible experience by any means....but it felt like they were missing the simple details I've come to expect from other eye doctors. read more

I've seriously been looking for new glasses for about five years. I have a petite face and a really strong prescription, plus I basically hate all frames, so it's been a long and painful road and I've been stuck with the same crappy pair of specs for ages. I wandered into Custom Eyes on a whim and within ten minutes found frames that I loved. The staff were so kind and helpful, and my new glasses were ready the very next day. They were a bit pricey, but you get what you pay for, and i don't believe in cutting costs with something you wear on your face all the time. I look fabulous and am thoroughly satisfied, LOL. read more

I got an appointment here for the same day and the doctor was very thorough with me. He discussed with me the fact that my prescription was slightly higher than my old one, but that he didn't want to increase it when he didn't feel I needed it. The receptionist also notified me of a rebate I could get on contacts if I purchased a certain amount of them, so that saved me money in the long run. read more

Dr. Mike is the man. He doesn't mess around and will tell you like it is. He's very friendly and patient when you ask questions. What else can you ask for in an optometrist? Add Ryan at the front of the house with a good eye for your style along with dashes of friendliness, you'll get a 5 star review here! I appreciated feeling welcome as a new patient and the recommendations of frames. I will recommend Custom Eyes to all who may be looking for a new Eye Doctor! read more

I've been using Custom Eyes for over three years now for both glasses and contacts. Super quick and friendly service. The glasses selection are defiantly high end, However the frames I got from them four years ago are still going strong and I've had the lens replaced twice. Contact prices are very comparable to anywhere else. I love the fact I can book an appointment through email and website. Thanks guys! read more

CustomEyes Southport - Optometrists Near Me - Chicago, Illinois

I can't say enough positive things about Custom Eyes. We come once a year for a check-up that is thorough and explained clearly. When my insurance changed and I no longer had vision insurance, my employer recommended I go to MyEyeDr. I went once. The quality of the lenses was immediately obvious (the progressives were not as subtle). I will never go anywhere else. Custom Eyes is the best. So professional and friendly. Excellent customer service. read more

I had an appointment with Dr. Kevin Pfeiffer this morning. The associates at the desk greeted me promptly and I was taken quickly for my exam. Dr. Pfeiffer was very kind and he answered all of my questions and explained the results of the tests/pictures he took of my eyes. The service was excellent, quick and they were able to give attention to me as a customer. Laura was able to help me look for glasses and I was fitted for glasses. Everything was done under 40 minutes. I can't say enough of wonderful things about this place! read more

Incredible service from all staff (especially Rich and Carlo) and doctors. The whole team truly goes the extra mile to make you feel cared for and listened to. They have a great selection of brands. I even went back to Custom Eyes to get a repair done on my Salt sunglasses, even though I moved halfway across the country, because I just trust and admire how they do business. read more

Dr. Pfeiffer cured my longstanding dry eye problem in less than two months.

Highly recommend coming here! I saw Dr Kevin Pfeiffer and he was incredibly patient and thorough! Conor at the front desk was so helpful and had amazing customer service ordering me frames to try before I came in. I'm so thankful I found them. read more

Needed sunglasses fixed. Had taken them to multiple places but kept breaking. Took them to Custom Eyes on Southport. Becca worked with the lab to fix them same day no charge. Truly above and beyond. I'm now a loyal customer. Great job Becca and Custom Eyes! read more

The folks at Custom Eyes are amazing! I was in a real bind and needed contact lenses ASAP. I called them in a panic and they very generously gave me samples to tide me over. The store is super chic and the staff so friendly. They have a huge selection of gorgeous frames as well. I highly recommend Custom Eyes! read more

Oh my GAWD. Ladies, ladies, LADIES, listen up. Do everything that your mom told you NOT to do as a child because "you'll go blind!" Read in the dark. Sit 2 inches from the TV. Play your video games 28 hours a day. Stare at a monitor and perform eye straining exercises. Heck, cross your eyes for all I care. I'm telling you, you won't regret it. Dr. Grant C is just about the most beautiful specimen I have ever laid eyes on. My goodness! All jokes aside, I had a pretty typical visit to the optometrist. There was ample paid street parking (Friday morning). You can park on the side streets (permit required 6p - 6a). I was in and out fairly quickly. The staff were all professional and extremely eager to help. The only downside is the small selection of frames. 364 days until my next check up! Swooooooooooon read more

Let me start off and tell you that I don't have vision insurance. My contacts are about three years old and lately, I haven't been seeing clearly with them and they were also very uncomfortable. I called many optometrist offices to see how much they charge for a contact lens exam. Originally I wanted to go to Wal-mart in Niles, as I had a very, very positive experience there, but they raised their prices to over $100 dollars. It's also inconvenient to get to by CTA. I chose Custom Eyes because of the reviews and the cost of the exam. Since prices may vary, I will say that they are extremely reasonable. There was an optometrist office that would charge an extra $30 (or $50?) for a follow-up appointment. Yes, so if your contacts didn't fit you the first time, they charge you for coming back. Yeah, I think not. Another place in the Loop wanted to charge upwards of $300 for an exam. Yikes! For that price, contacts should be included! Scheduling an appointment was a breeze. The girl who took my appointment, Chantel, was such a sweetie! Their hours are very convenient for those who work 9-5. I was able to get an appointment around 5:30pm within two days of calling them. I actually could've been seen sooner, but I didn't have time. Anyway, Dr. Sculley was great. He is a "bro-tometrist". I say this endearingly! He's very chill, patient, informative, and not overly enthusiastic (i.e. "HOW are YOU DOING today?? Oh yeah, that's WONDERFUL to HEAR!!") but still nice. I wouldn't be surprised if he was obsessed with sports. Anyway, I was given a comprehensive exam despite the price I paid. Dr. Sculley took his time to figure out my prescription. He said that my old contacts were too strong. Well, that would explain the blurriness. I had Acuvue Oasys for Astigmatism, and he suggested CooperVision Biofinity because they tend to fit better. I tried on a sample (it wasn't in my prescription, but close) and they were so comfortable that I couldn't feel them on my eyes. It felt like my eyes were naturally 20/20. It was an odd sensation, or lack thereof. He didn't have the sample in my prescription, but he ordered them after my appointment. They arrived two days later and so far, so good. I HIGHLY recommend Custom Eyes. They're convenient, friendly, non-judgmental, and accommodating. Also, they are very reasonable for people with no vision insurance. What more could you possibly ask for? read more

Custom Eyes is not the store they used to be, which is disappointing. As evident by my previous years, I have been coming here for years. They no longer stock performance sunglasses like Oakley or Tag. The person who helped me (Joe) kept saying I'd look great in "sporty" sunglasses. He wasn't listening to what I needed. I need sunglasses that would keep the sun out of my eyes and protect my eyes when I bike 100 miles - he was trying to sell me a pair that was clearly not intended for that. For $500 - I expect glasses that will do everything I need. And for $500 I expect staff to listen to their customers. This isn't the store it used to be. read more

My reason for visiting Custom Eyes was fairly straightforward; to get my annual eye exam and then take my prescription to somewhere less expensive. I should have been suspicious right away when the store dog greeted me. Normally, I find store dogs a charming touch, but having dog hair in a place where medical instruments are kept?! Huh?! Next, I was further taken aback by the ophthalmologist. Maintaining the appearance of a twentysomething college student, I assumed that he was a patient. Nope, the guy with the sloppy cargo pants and polo (not even a white jacket, mind you) was the doctor who would be conducting a medical exam on me. C'mon...is dressing professionally too much to ask? Despite this suspect situation, the exam went well enough. Unfortunately, and no doubt a result of my clear communication that I would not be purchasing glasses there, my prescription was not given to me at the end of the exam. When I returned a few days later to pick up my prescription, I asked to have my pupillary distance measured (required to better align my prescription to the glasses I was ordering online). I was told that no, "[they] don't do that if [I'm] not buying glasses [there]." Even if this isn't covered by the same insurance that covered the eye exam (which I'm almost sure it was), is it really necessary to be this rude? I mean, the store DID make money from my insurance in the first place. Now I'll have to go to an entirely different doctor to have my pupillary distance measured. What a pain. Thanks for nothing, Custom Eyes. read more

It was time for a new pair of glasses.... a big sigh from a confirmed contact lenses-only wearer. But after spending the last few years in close and constant contact with a laptop screen, I decided that my eyes deserve a break every now and then. Don't get me wrong, my pair of Kate Spade specs from 5 years ago are still relevant, cute and fit my face well. But, the prescription has slightly worsened and I just wanted something more... modern. I checked out Custom Eyes website to see what brands of frames they carried and started researching styles. Didn't take me long to narrow it down to styles from Tom Ford, Chanel and Oliver Peoples. Once in the office, an associate helped me choose between the Chanel pair and the Oliver Peoples (slightly less expensive). According to her, the OP's in question are better quality. Easy decision! Only two days later, my new Oliver Peoples Wacks in Blue Havana (a subtle grayish-blackish-blue depending on the light) came in and I couldn't be happier... also, Dr. Sculley weighed in on another important decision (Lasik: To do or not to do) and provided me with an honest analysis based on my current profile and the future of my eyes. My script isn't terrible and I'm nearsighted... I'm staying where I am, Lasik-free! Thanks Custom Eyes, for another fantastic experience. read more

I've finally found a medical professional I really like. This office is super laid back, and my eye exam was super easy. I've been having problems with my contacts, and the Doctor was great about giving me options and alternatives to my current contacts and solutions. He even consulted me about Lasik surgery. They have a good selection of reasonably priced specs, also. Aside from the ease and quickness of the visit, other pluses included the doctor's two wonderful dogs who snored away while I was getting my exam and the Yeah Yeah Yeah's playing in the background. Good stuff! read more

The team at Custom Eyes / Southport in Chicago is nothing short of amazing!! I have long been a fan but they recently went way beyond my expectations to ensure that I was taken care of with my damaged frames (my fault). Their customer service is 5 star. Full stop ! Thanks Custom Eyes!!! read more

Thanks to Dr. Goble and Rich and Ryan at the front desk who assisted me in getting a wonderful new pair of glasses this week. I love love love them - so light and I can really SEE which is nice! 'Don't know how I functioned so long with my old ones. The only thing missing was were are those gorgeous, friendly dogs that used to inhabit this place.They were wonderful. I hope they are ok! Other than the lack of doggies (!!) I'm very happy and will go back to Custom Eyes again and again! P.S. I even got a drop dead gorgeous new case! read more

CustomEyes Southport - Optometrists Near Me - Chicago, Illinois

What can I say, I'm a sucker for bulldogs! I walk past the Custom Eyes on Southport during my weekly exercise jaunts. I happened to notice the bully (Rico) sitting contently in the doorway. Sort of a host to all the clients and pedestrians walking by. I realized I hadn't had my eyes checked since high school, so what better time than now. I logged onto my VSP insurance site and Custom Eyes was on my list of providers. I called the next day, and got an appointment. A very friendly receptionist called to confirm my appointment the next afternoon. After filling out the paperwork, Dr. Sculley, Rico, and I headed to an exam room. Dr. Sculley was very thorough, friendly, and professional. He did all the tests, and confirmed that I had almost perfect 20/20 vision. He jokingly said "I'm not even going to try and sell you glasses because you don't need them". This was the best thing anyone could say to me. I was fully prepared to fork over $$$, instead I walked out only having to pay $20 (my insurance co-pay). Great boutique shop with friendly neighborhood feel. I would recommend it to anyone who asks! read more

So I wear glasses..its true. i rarely ever wear them in public, just because I love my contacts...plus I dont have to worry about the wind blowing them into the street, or onto traintracks, or rain messing up my view....But occassionally I like to get all nerdy, and this is wear I found my sup[er duper nerdy black framed glasses, which i adore, but only at home. It also may have something to do with the frame...its got this malcolm x thing working, which i love, unless you're around drunk frat-boy wrigleyville a-holes, then they think i look like Randy Jackson. ugh. i still love, glasses. read more

After weeks of wearing the same pair of daily contact lenses (yikes, I know) and putting "get eye exam" dead last on my to-do list, I finally scheduled an appointment for an eye exam at Custom Eyes today. The ladies who booked my appointment over the phone were accommodating and cheerful, and I was able to pick a time that fit my schedule. They even walked me through my super confusing new vision insurance. Even though I arrived a few minutes late (arrrgh, Cubs traffic!) I was seen right away. My appointment took the perfect amount of time, I didn't feel rushed, had all my questions answered by the super nice Freddie Prinze Jr lookalike Dr. and walked away with time to spare for a quick Jeni's ice cream stop across the street (bonus!!! location is ideal with street parking easy to find). No more years between eye exams and god-awful visits to Target Optical for me. Custom Eyes was wonderful and I'll make regularly scheduled visits there from now on. Now if I can only find an equally awesome and painless dentist's office... read more

After a great recommendation from a friend, I stopped by Custom Eyes for expert frame consultation. You would think, it's all the same, no matter where you go, you'll see the same frames and have a similar experience. I visited a number of shops, looking for the right frames for my face, I was convinced that I wanted rectangle lenses with a wire frame only on the top. Perfect, right? It was like they weren't even there. But it was only until we played the game, let's pretend I don't know what I want, show me what you'd recommend, did I purchase frames. I tried frames that I wouldn't normally pull off the wall and guess what? I loved them. They asked me a number of questions on what I liked about lenses what, and each time, the choices came closer to feeling right. It's been less than a week and they're ready for pick up! Yay... read more

I used to go to Pearle for my eye exams and eye wear but my insurance changed and they didn't accept my new insurance. This was the closest eye doctor to my apartment that accepted my insurance so I decided to go here. The eye exam went well and the doctor was very professional and friendly. My issue came when I went to look at glasses. There were no prices on the glasses. I had to ask the salesperson for prices on every single pair. The first few pairs I looked at were $350 - $400 for just the frames! I explained I was looking for something more economical. I ended up paying $185 for the glasses and exam of which $10 was the exam. $175 for glasses with insurance seems a bit high to me and I only got one option on the lenses (light weight) when I also wanted the anti-glare but that would have pushed the price to well over $200. Everyone was very nice and professional and I would return for an exam but I would definitely take my prescription elsewhere to get filled. read more

I was honestly SO impressed with my experience at Custom Eyes. My appointment was scheduled for 11:30-walked in around 11:20 and was seen around 5 minutes later. Awesome. Casey was super nice, and really quick about everything with the exam. He talked to me about my options with contact lenses, and was really patient with my questions. I was able to get samples of my new contact lenses too, which is awesome. Sam helped me so much when I was picking out a new pair of glasses-she was super patient as I was looking for new frames, and explained all the different pricing options. I'm excited to pick up my new glasses! I'm happy I chose Custom Eyes, and have definitely found my new eye doctors! read more

Going to the eye doctor is just as fun as going to the dentist. You dread going but once you run out of contact lenses, you have to make an appointment. I found Custom Eyes on Yelp of course and I noticed they take eye insurance! The place I was going before did not take any insurance so I needed to take advantage what my insurance company provides. I stopped in 10 minutes early and I was out in 8 minutes! It was amazing how fast Dr. Casey was with the exam. He is a very nice guy and he answered all of my questions. I will not dread getting my annual eye exam now that I found Custom Eyes. Prices are very reasonable, friendly service and they have a dog hanging out in the office. You can even book your appointment online! What's not to love!? read more

I had a great experience at Custom Eyes. The staff was friendly and helpful. My exam was quick, thorough and painless. For the first time in my life, I have a pair of glasses that I love to wear (in public!) and perfectly fitting contact lenses that don't bother my eyes by the end of the day. The turnaround time for glasses was really fast, too! I stopped in for my exam a few days before Thanksgiving and thought that, with the holiday, it would take about a week to get my specks. Wrong! I was able to pick them up the Friday after Thanksgiving. I love my glasses so much that I wear them more than my contacts, which is better for my eyes anyway. And boys do make passes at girls who wear glasses. Fact. read more