Good selection of frames to try on if online options are not available. Friendly, knowledgeable customer service. Good location, accessible by train or bus. read more

This review is about my experience at this location with an associate named Summer. I went in with a request for a lens replacement, and Summer shared that Warby's policies changed. Now, patients are required to give their current glasses right there if they want a lens replacement. I told her that I needed my glasses to see and had no backups to use in the interim. Summer proceed to say I can buy another pair... lol what kind of solution is that? Summer didn't offer any other solution. She abruptly ended the conversation after saying "it's policy," and I can come back the next day to speak to another manager. Her tone and attitude made me feel incredibly frustrated and upset. I had to call Warby customer service, and Lily was able to share that -- under the new policy -- Warby is able to give me a discount if I ordered a new pair. That way, I can keep my glasses while I wait for my new ones, and have a discount for the new pair. At no point did Summer share this (and she said she was the manager) Highly recommend going to the other Warby Parker locations in the city, and for management to please either train Summer on how to properly problem-solve when customers have reasonable questions, or to fire her. She's not good for business. Update: I see that another customer has shared another upsetting experience with Summer, so this should speak volumes to management. read more

Warby Parker is great! I popped into this store mid day on a Saturday afternoon to try on some frames. I own a pair of Warby Parker glasses and wanted to buy another in a different style. An associate recommended frame styles taking into consideration my preferences, high prescription and face shape. It was very helpful as I ultimately found a pair I love! Even if you order the glasses online you can get free adjustments in any Warby Parker store which is a nice perk. Street parking only near this location and it can be difficult! read more

Great store. There were three people working and they were all delightful, as well as one person who was off their shift but helped anyway with picking out great frames for me and my friend. read more

Easy peasy way to score economic prescription glasses. Total process was less than 20 minutes. My glasses came to home within a week and was free shipping. Glasses shouldn't be horribly expensive. I paid $80 bucks total. They were having a sale for 15% off. So both my husband and I got a cheap pair. read more

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I'm a new patient, I was greeted immediately as I walked in. The gentleman helping me was a gem. He was personable, kind, calm, and informative. I was especially happy that if he was unsure of an answer he was honest about it and then seeked more resources to answer questions. I did not care that a co-worker frantically came in the check-in room asking if everything was okay as we were talking longer than normal to check-in. The gentleman was simply answering my a million questions I had...I felt like I was in trouble for taking to long for asking question. On the other hand, at the end of my appointment, I was told there was a $35 extra fee for two services not covered by insurance. These two services are optional, even if they are part of the facilities routine exam--it is still optional when it is not covered by insurance. This service option was not explained during my check in. When it was explained at the end of my appointment the gentleman helping me was kind and trying his best to explain the extra charges; another worker had tried to help as well, Summer. Summer continued to repeat that the service is already done...I understand but I wasn't told it was an extra service before the service was done. She kept repeating it was done already so I had to pay. She then said to take the charge off if "I'M THAT UPSET". I replied thank you and got a "SURE". As I'm waiting to pay my co-pay of $10 with the gentleman, Summer continued to try and prove me wrong...I know this because as I finished paying and started to walk away from the table she loudly enough told the gentleman along the lines of "see here there we DO have paperwork, so you need to mention this when you check people in" I heard her loud and clear. I honestly felt uncomfortable advocating for myself for services being done that I did not approve of. I felt bad for Summer's co-workers as they were so kind and she seems she really needs to be right, overall I didn't feel she was professional and definitely made me feel uncomfortable with the situation as I was calm and kind. I plan on coming back for my frames and lenses when she's not on the clock. I really like this location; besides my experience with with Summer. read more

Very clean and spacious. Helpful, knowledgeable, and friendly staff. Great selection of frames and always organized. Extremely reasonable prices. Will absolutely return to this location specifically! read more

I had an appointment scheduled they just emailed me a cancellation two hours before my appointment time with no other availability, I am out of contacts and needed a new prescription read more

Amazing service, the value was so affordable - just received the glasses and they fit wonderfully! The two associates that helped me (I forgot their name) were so helpful! read more

This store just opened a few months ago so I figured this would be the least crowded option for trying to get new glasses before the new year. I went in around 45 minutes before closing (on xmas eve) & the staff were SO welcoming and helpful. Leah helped me try on the 5 pairs that I was interested in as well as recommending additional pairs I might like! I would definitely recommend this location if you're looking for a place to get new glasses/contacts/sunglasses! :) read more

I really hate leaving a less than positive review anywhere, but within 24 hours of an eye exam at Warby Parker in Bucktown I developed pinkeye for the first time in 16 years. As a contact lens wearer for 25 years this is a major disruption for me. It is obvious that one of the instruments used in my exam hadn't been cleaned properly or the staff had not been practicing hand washing. I won't be returning to Warby Parker -- I have major concerns about the cleanliness of the office, providers and equipment. read more

Being followed around as if was going to steal something was extremely off putting. As a person of color to be followed around with no justification was beyond embarrassing. I went to a different location read more

I started going to this Warby Parker location just over a year ago. I wanted to try contact lenses and Dr. Brian Dowling could not have been more kind, patient and professional. He let me try several different types of contacts and spent quite a bit of time teaching me how to put them in and take them out. Each time I go, he is running right on time and he is very thorough. I highly recommend him. read more

I drive a little farther to go to this one because every time there the people have been so helpful and so nice! I also had an eye appointment recently and I highly recommend the doctor there as well. Can't say enough good things about this place. read more

Very nice staff and good selection of frames. Damen and Milwaukee location is beautiful. This review is for reaching and speaking with a real person. There's only a main number with a million options. Finally got to a person and said there is no way to speak to anyone in any of their retail stores. They can only send them an email. I would never have gotten my glasses there if I thought it was so impersonal. read more