I called them on Monday, Nov 11 and a repairman (Sal I believe his name is) showed up on Tuesday, Nov 12 as scheduled (had to be the next day because I was out of town). Pleasant and nice repairman quickly went to work, had to go out and pick up the part, installed it quickly. Received my invoice and voila! my heater is fixed. Ward installed my heating/A/C about 8 years ago so this is the first repair I have had since then. I haven't had any problems. Would use them again and recommend them to others in need of HVAC fixes or replacement in the South Jersey/Cherry Hill/Moorestown area. read more

Wow! We had been having issues with our AC for a couple of weeks. We had someone else come out a few times and they couldn't figure out the problem. We remembered using Ward once before with good results so we called them to see if they could help. (Not sure why we ever had the other guy come anyway!) Ward figured out the problem and had it fixed with an hour ON THE DAY THAT I CALLED! And it was a reasonably priced fix! We will never use anyone else! read more

On May 27, 2016 Our air conditioner appeared broke!! We originally called Horizon Services and they said their first available appointment was June 13th! What a joke. We found Ward Heating and Cooling online and they came out immediately. He assessed the air conditioner and said it was a capacitor that needed replacing. It cost a total of $230. We were extremely grateful for his prompt responses and it took about 20 minutes to fix! It was like 85 degrees out. Our house was so hot. I know a lot of people automatically go for the company with the commercials on every two seconds but Ward Heating & Cooling really came thru for us and didn't rip us off. read more

After sweltering through too many NJ summers without central air, my husband and I decided to put in a proper AC system this year. Since our house was built in the 1920s with radiant heat (no ducting) and almost no closets (where one might hide such ducting), we knew it was going to be a big, complicated job, and thought we'd need something like high-velocity AC. Tom came out, took a look at our situation, and explained a number of different options, finally designing a system ideal for this peculiar old house: dual Mitsubishi units (one in the basement, to cool the first floor, and one in the attic, to cool the second), with all ducting confined to the utility spaces. He accommodated our schedule for installation exactly as we requested it, was up front about costs, and didn't go over budget (he even upgraded a portion of the system at no additional cost to us). Perhaps best of all, his team was amazing: his guys (especially Mark and Jason!) were punctual, professional, patient, they explained everything as they went along, and they consulted me if they needed to make a change. They were also incredibly neat; they put down canvas to protect my (beloved) wood floors, and managed to do five days' worth of significant construction without doing any damage. They didn't even scuff the paint in our (super narrow) hallway, going up and down to the attic. And they installed a system that makes our basement and attic look very sleek and space age. I am always impressed by people who are good at what they do, and these guys are the best! read more

We recently asked WARD to replace two AC registers and diagnose an AC duct in our Riverton home. WARD'S service personnel are prompt, courteous, skilled in their work and reasonable in price. We have used Ward's for many years and will continue to do so. R&SV. read more

My central A.C. was 35 years old and needed to be replaced. I called 3 places for estimates. One company had a "whole house" approach, and quoted me nearly $25,000 for A.C., heater, hot water heater, and insulation everywhere. I called Ward Heating And Air Conditioning. Owner Tom Ward came out that afternoon and gave me a reasonable, no nonsense quote of $4,200. Said my heater was fine. Their company is nearby, and Tom Ward is a "townie", and straight shooter. The guys came out, worked quickly and professionally, and were there precisely on time. The installation is super neat, and they didn't leave any old parts laying around. I'm my opinion, you can trust Ward Heating and Air Conditioning. read more

I was pretty upset about our experience with this company. The man walked into my house and tracked dirt all through my house that we just bought to start. Took over a week to get the estimate to us for repairs and when we scheduled the repair, we were told it would be done that day. Well the guy shows up and tells us that was only for half of the job and we need to have them come out again to complete it. It was not a job that should have taken more than a couple of hours if that. The next guy comes out to finish the project and I gave him specific instructions to make sure I was updated during the process and he did exactly the opposite, not a word. He didn't even know how much I we owed at the end. I shouldn't have paid them at all. To top it off, I went into my basement later on that day and found a mess and our electric box taken apart that he never cleaned up. I'm extremely upset by the lack of communication from the company and the workers. Seem very inexperienced. Will not be referring anyone or using them again. read more