You will find the place in a small business mall. There is ample parking in its parking lot. They…read morehave a few chairs in the waiting area. They were never close to running out while I was there. The waiting area was tidy and clean and also had the sample frames along the walls. The staff here was very friendly. I had to get a follow up and they were able to get me into an appointment on the same day that I called. I got an eye exam here and Dr. Richard was awesome. Her very nice, personable and very knowledgeable. He explained everything to me in great detail and made recommendations, but did not try to up sale me. My experience here was very pleasant and positive. I was given the VIP treatment and they far exceeded my expectations. I highly recommend checking this place out for your vision needs.

Awesome doctor. Super nice and friendly. He has been my optometrist for 35 yrs. Very trusted!!read more

I made an appointment at Vision Masters for the first time, and had my appointment two days later…read more They had a decent selection of frames in front of the office. They also carry some good brands of frames like Ray Ban. The eye doctor I saw was great! The exam was easy and I was sent home with some trial contacts. I was also able to have my new lenses installed in my frames in a matter of two hours! I highly recommend Vision Masters!

Service, quality and attention to detail. These people get it. Always attentive and…read moreknowledgeable. They go out of their way to make sure my family and I are taken care of. Won't go anywhere else.

My appointment was canceled, which was fine, the doc called in sick. I showed up looking to be a…read morewalk on in case the other 930 didn't show up. The entire staff let me sit there until 945 when I walked out. No one notified if the other patient showed up or offered to reschedule me. The lil Asian lady was extremely rude. She cut me off when I was talking to a completely different lady, asked questions AND answered them. No customer service. I will unfortunately be making the 35 min drive across town to the Avon location which I usually go to where everyone is hospitable. This location is just gloomy and dark. The air is heavy, and the employees don't seem happy to be there.

The doctor and receptionists at this location are really friendly and helpful. I was able to walk…read morein without an appointment and get an exam and new contacts in less than an hour. Weekdays after 2 the store gets a little more busy, but still you will be greeted quickly and seen shortly. I feel comfortable with the doctor and she listens when I prattle on about my vision; what I can see, what I can't see, what I want to see, etc. Another bonus they take my insurance!

I cannot say enough about how my husband and I love Shimp Optical! We feel like the staff and…read moreoptometrist are so friendly! Every time we go they are always asking us about our family and other things going on in our lives! This is so cool because it makes us want to come back! We not only love the staff but we love the building and close location from downtown Indy! We actually recently had to change insurance coverage because my husband had to change to a new job. So he requested that he be put on my works' vision so that he could stay in the network that Shimp is in. We recommend Shimp to any and everyone! You WILL have a wonderful experience!

New owner, was rude and uncaring. We won't be back…read more If anybody knows a personal eye center let us know. We are missing Michael Shimp and family. We wish them well.

I'm really struggling between 2 or 3 stars. I ultimately chose 3 stars because they ARE pleasant to…read morework with and they're also trying to make things right. However, there have been some extremely frustrating hiccups that should have never happened. The biggest issue that I take with this location, is that they do not have proper knowledge on the correct frames or even fitting those frames, for a 1 year old needing a very strong (thick) prescription lens. Many caregivers are depending on them to guide them when experiencing this for the first time, and they were not able to do that. This resulted in receiving glasses that were entirely to big and they couldn't hold the lens in place well enough either. While they tried their best to be helpful in reordering the right type, something went wrong with the order and the wrong glasses were sent to their office. Thankfully her mother ordered a second, backup pair that can be used in the meantime. However, they are not the durable, non destructible type like she needs for everyday wear. Quite a frustrating and expensive ordeal.

It's hard not to write a 5 star review when we owe our child's sight to this place!…read more We came to find out that our child needed nearly immediate surgery... and by God's grace we picked this place from a list supplied by our pediatrician... and we were assigned a doctor... and couldn't have been any luckier than to have been assigned to Dr. Daniel Neely! The staff is pretty great here... as mentioned, we were very lucky to have such a great doctor in Dr. Neely. He knew right away that my child needed surgery. He had great way to comfort me in my shock, by saying things I didn't know I needed to hear at the time... such as "this is nothing you did, it's just back luck" (as my child was still a baby). And reassured me that he'd do his best in surgery and if we did our part with patching, our child wouldn't likely have nearly perfect vision after this! The assistants have always been very sweet and patient and kind. But the receptionist aren't usually all that friendly, but they get the job done... The facility is clean. The bathroom is far away, across the hospital. The wait is usually at least 20 minutes past your appointment time, and we've had to wait past an hour at times. The pediatric glasses shop in here is THE place to go, don't shop around, THIS place knows it's stuff and you won't find better knowledge nor service anywhere else.

I've always gone to LensCrafters and have been happy with their service, but at the urging of…read morecoworkers, this time I went to Eyeglass World. I found it to be as nice as any other optical shop, the employees were knowledgeable and helpful, seemed to really want me to have a good experience. I was impressed. When they closed the sale I was more than impressed, I got the very same professional service I'd get from a high-end shop without the high-end price. it's been many years since I got such nice frames and lenses for less than $500. Seriously, this was the best deal of the year for me, and no waiting. the lenses and frames were ready in record time. So glad I came here, you should stop in and experience first class service without first class pricing. Thanks Eyeglass World at Southern Plaza!

Highly highly recommend this location. The people were so nice and accommodating. I needed glasses…read moreASAP and Nick helped me out. He was extremely helpful and patient even though I came in last minute. Nick and Brian were wonderful. Nick made sure to take care of every customer even when he was really busy.

Dr. Hess, Allison & Jadyn were great. Dr. Hess was attentive, very responsive and very effecient…read more Allison , was Ass't to the Dr. She was very courteous, efficient and knew what we needed to get done quickly. They were a well oiled machine. Then we met with Jadyn, the Optician. My wife Jackie and i both enjoyed talking with her and understanding new trends and eyewear we may prefer. Jadyn was so attentive and just interested in us. She was a good listener and let us know she heard what we were saying in a very courteous way. Jackie plans to purchase several pair of glasses, both prescription sunglasses and the regular inside pair. From here on out we will be going to Vision Quest and asking for Jadyn, when we need new eyewear.

The process went smoothly. It was a much more thorough eye exam than I was used to. I had a few…read moreissues with my glasses in the beginning but Jen listened and made the necessary corrections. She has been so helpful with knowing what to do with the lenses and all the fine tuning for my bifocal glasses and also my sunglasses. I wish that they weren't so expensive but that is the way of the new world. I just want to say that Jen took her time with me and didn't rush me or pressure me and I now ask for her help because she plays well with others. I am always grateful to being treated well and for someone who listens.

I was crystal clear: my glasses needed to be perfect upon pickup. The staff claimed they had…read more"inspected" them--yet they hadn't. Not only were my transitions missing, but the lenses themselves weren't even the correct prescription. When I pointed out their mistake, the many employees couldn't be bothered to stand up. In an empty store, they sat there, lethargic and dismissive, and told me, "just bring them back later if they don't work out." That is not customer service--it's laziness. These employees were confused, careless, and more interested in closing a sale than providing even the bare minimum of service. For $600 glasses, this is disgraceful. Instead of correcting their error on the spot, they forced me to waste a two-hour round trip because they were too apathetic to do their jobs. Avoid this location if you value your time, money, or basic respect. Their selection is minimal at best. Better off at Walmart or America's Best. Still do not have my $600 glasses -

Staff here is always fantastic with helping myself and my wife with our glasses, and ensuring that…read morethey fit correctly. That being said, this location is in dire need of new chairs. I can't believe their corporate office has not sent them new ones. Our last two visits we have seen the chairs looking like this where pieces are literally falling off all over the floor!

The staff is extremely pushy and doesn't listen to the patient when I say I don't want the air in…read moremy eyes and I respectfully refuse, the First Lady who did the basic tests tried to push for it again. When I do not have issues and other things. That was fault 1. The doctor on site, is really aggressive on pushing for dilation and that test. And made me feel very belittled because I refused a test at my own will! "Well we have to educate you", educating is one thing but belittling is what they did. I wouldn't also trust my kids or my girls around this doctor by themselves, he is very pushy and weird. When looking at my eyes he was touching my face, no other eye doctor has EVER touched my face EVER! Thankfully I had someone with me, this man was weird. He also was belittling other doctors that I seen, who were MDs rather than ODs, and saying they couldn't never do the treatment over electrically even though my prescription from those doctors were beyond great! And then also told me that I was uneducated about my eyes when I've always been told the same thing by many of doctors about my eyes the same thing. As a doctor you shouldn't be letting your colleges in the same field it's unprofessional and disgusting of an attitude. Then when we were checking out, he was out there speaking with one of the lady's and left a sweat stain in the chair. You could see his privates. That's absolutely a disgusting thing for me. I won't be back to this place I got my glasses and left. Overall the experience of them being pushy is a huge NO for me.

I was 12 mins late because I accidentally passed the building. They cancelled my appointment. No…read moreone ever told me that would happen. They basically told me to leave. I planned on that appointment t all week. They didn't even offer to reschedule. Not one word was said when I scheduled.