Frankly, they lie. Took in a jacket I received via Amazon. It was terribly wrinkled and I took it…read morein to be pressed. Picked it up a few days later and when the plastic was removed, it was clear that nothing had been done to it. I returned and gave them the option of fixing it or refunding my $4.32. The person said she didn't know how to give refunds so I left it to actually be pressed. Received a call from the owner the next day stating that it looked like it had just come out of a shipping bag. Responded that it had, and it took it to them to be pressed and it came back looking just like it did when I took it in. She claimed they had no record of it! Fortunately, there are plenty of other dry cleaners to chose from.

This place cost us over $550 in damaged drapes from their work. When I tried to get a resolution,…read moreThe owner was dishonest and unwilling to make up for the mistake(s). I've left two reviews online in my entire life. I felt it was important to let the public know not to trust anything of value with this cleaner. There's a reason you rarely get an answer when you call and you can't find an email address or website. They don't want to address their mistakes or provide any bit of reasonable customer service. Don't gamble when it comes to anything of value or that you cherish. Find another option.

Sure, it's 108 degrees now, but in couple months you're gonna want the comforters, blankets and…read morefleece throws. I came to Sue's to make sure mine are soft, fluffy and ready for winter! .As I stated , it's about 100-104 heat index here so think about that while in a laundromat. I'm not afraid of a little sweat and this whole process was a little over an hour anyway. In the long run, I know it's worth it. . I walked in feeling like I had a "My name is Jodie, I'm new", sign on my shirt. Seemed like I stuck out and everyone in there knew each other but that didn't stop people from being friendly. I read the instructions on the front load washer. Exchanged dollars for coins. Bought a box of detergent and sat back to scroll thru X. (That's right. In case you haven't heard. Twitter is now X.) As you know, scrolling thru X and other media's will have your hour feel like 5 min. My fabrics/throws were done. On to the dryer. $.25 will get you 5 min of dry time. I put in 4 quarters since my load seemed thick. 20 min drying time. (Back to X) I grab my things from the dryer, and everything was perfectly dry! Next time I might start at 10 min. .Sue's is bigger than I initially thought. There's a whole back end that dog legs off to the right. Lots of room. Also convenient, it's right behind Dunkin' on Broadview Ave. Sue's is self serve but also provides wash/dry/folding services for you upon request! The place is really clean and equipment is nice looking condition. There are vending machines for snacks and drinks, as well as game machines and bubble gum machines. The change machine can take a $10 and provide change in quarters. Also 5's and 1's. Grab a coffee at dunkin and let Sue's handle your big jobs.

My washer and dryer are out of commission for a few months while my downstairs gets a 'new look.' I…read morejust take a bag with all my laundry to Sue's, and pick it up when they call me later in the day. I get everything back clean and nicely folded. Sweet! I could get very used to this!!

No rating low enough for this place! Took a dress I wore 2 times. When I picked it up it had blue…read morestains all over it and was a little faded. Obvious it had been washed instead of dry cleaned Owner was a complete jerk and accused me of washing it and trying to blame it on them. Refused to even return my money as you pay first.

The place doesn't appear to be a professional dry cleaner, as they outsource all their dry cleaning…read moreto another location. My order (two coats) was supposed to be ready on Tuesday, but it wasn't ready until Thursday late afternoon. I tried calling several times for a status update, but they either didn't answer or picked up and hung up immediately. So I went back on Wednesday, and still no news on my jackets (I was getting nervous because of travel on Friday). When I finally picked up my items, one of the coats was still damp, and upon checking it at home, I discovered it had multiple tears. Unfortunately, I didn't have time to return and complain since I was flying out the next day. If you value your time and your clothing, I strongly recommend avoiding this place. The employees were kind and courteous - this issue clearly lies with the business owner, not the staff.

My first, and definitely not my last time using the washing company. I travel a lot for work, and…read morelaundry is a difficult task for me to accomplish with my limited time. I found this gem today! I dropped off my laundry for wash and fold service this morning, and received a text before noon that my clothes were ready for pick up. Great, friendly customer service. Thank you!!! I will be a repeat customer.

From the owner: The Washing Company provides laundry services and a self-serve laundromat in Manassas, VA.read more

I have never had anything dry cleaned here, but have had many alterations done here. I've taken all…read moreof my work shirts here & he's done a wonderful job. I absolutely recommend it & the prices are hard to beat!

Been going here for years, Never an issue and staff friendly. Did a bunch of alterations and…read morecame out perfect and completed when promised. We got a call about few items were unclaimed (forgot completely during our move) and they were nice enough to hold it for us another 2 months while we moved homes. Not charging more, and i am sure they could have. Who does that? Prices may have gone up slightly (I haven't noticed) but so is Everything else - gas, rent, food etc... I am glad this place is here. Next to Giant, Nail place, Subway, Chinese and Hallmark & Tractor Supply nearby.

I am overweight and I have a cat. They processed my dress shirts at the advertised price then,…read morethese people, with no prior notice, charged me more than the advertised price. I asked why and the guy said it was because I'm large and the shirts were fuzzy with cat fur. Both of those MAY be valid reasons to add a surcharge, but not if its not posted on the rate chart and without any prior notice.The quality of work was sub-par with broken buttons, poorly pressed collars and pockets as well. I will never go back to them for any reason, fat-taxes or not.

Clean and well run, and their wash and fold service was quick and reasonable…read more The kicker is the high praise from my preschooler who unprompted said she prefers this place to where I usually have linens cleaned. If they weren't in the wrong direction of a bad permanent traffic jam (it takes me 45 minutes to get there and they are not far away), they would be my permanent go-to service. As it is I save up laundry for when I know I'm going to have another reason to be in the area! Top-notch.

Our washer at home broke while we were going through a busy time and I brought our laundry here for…read morewash and fold. It was returned to me with an expensive and loved piece of clothing missing. They offered us $50 credit as an apology. Don't drop off your clothes here - they'll steal from you and try to use it to drum up more of your business. Yeah right.

Wonderful tailor! After losing some weight, I took several items to her to be taken in. Each item…read morewas about $20 or so, which is much cheaper than buying new items. I was very happy with the quality and will absolutely visit her again.

I took my daughters $300 prom dress to have the shoulders taken up and the dress hemmed. After the…read morefitting, she didn't give me a price estimate as she said it depended on the amount of work it was and the dress. The dress had an underskirt, a few layers of tulle, and an overskirt. I expected it to likely be $200 but when I picked it up, it was $455. I had to pay as my daughters prom is this weekend. If I had know it would be this ludicrously expensive, I would have gotten other estimates or even bought her a new dress that didn't need alterations for far less than I paid for alterations. I wanted to support a local business but now wish I had the alterations done at the dress shop where I purchased the dress. I have spoken with the dress shop owner and she said the price I was charged is more than a full wedding dress alteration. So please don't frequent this business unless you want to be price gouged.

In what world is is $38 to fix the length of a dress shirt? Way too expensive would rather just…read morehave my shirt long.

Dropped off two pairs of dress pants to be hemmed and they were turned around in a week. Will be…read morebrining the rest of my tailoring here to be done! Good value and they did an excellent job.