I am beyond disappointed with my recent experience at Frame by Design. I entrusted them with two…read moreone-of-a-kind blueprints created by my late father--pieces that were decades old and held immense sentimental value. Both were completely destroyed due to their incompetence. I had been a loyal customer for years under previous ownership, which is why I kept coming back. Unfortunately, this experience has made it clear that things have changed--and I will not be returning. The service was extremely slow. I brought the blueprints in just before Christmas 2024, and by early February, I had to call to check on the status. Only then was I told they were prepping for a move and would contact me shortly. When they did call me to tell me they were ready for pick up, I checked one and it seemed pretty good (a few bubbles in the mounting but tolerable). The other I didn't open until I got home and it was full of bubbles. These pieces should have never been allowed to leave the store in that condition. Bottom line: it's apparent that they are not well versed in using the heat application equipment process (used to secure the blueprint paper to the backing). This left air bubbles in the pieces and they then tried running them through the machine at a higher heat, which only made things worse. They blamed the paper, stating that it is not always guaranteed to eliminate wrinkles, however, having tried one 'sacrificial' blue print afterward as a test and using a higher heat, it produced a completely flat mount. In the end, I had to provide two different blueprints and change the mounting format entirely. The whole process dragged on for months. While they offered to refund the mounting service (approx. $100), the framing for both cost $1,000--plus, the original blueprints were completely destroyed, and I had to settle for different pieces to replace these. What makes this even worse is the complete lack of accountability. The salesperson I dealt with, Stormy, never once apologised or acknowledged the extent of the damage. For a business that handles irreplaceable items, this disregard for customers and their property is unacceptable. If you value your artwork or sentimental pieces, do not trust them with your items. K. Moore

Since our last dealing with Frame by Design (FBD) it has undergone new ownership. I wanted to have…read more3 pictures reframed and was told there could be a supplier discount, there was also a setup fee which I was told to be $18. FBD was supposed to call the next morning to confirm this discount. This did not occur, and I followed up by phone call. "Stormy" the proprietor indicated that suppliers were not available until later in the week. She followed up with the discount information and stated that her employee did not offer $18 for the setup fee. Stormy was confrontational, aggressive and argumentative in her response. Better to take your business where the customer is respected and not stressed out! I wouldn't recommend this business to anyone.

Mike is a great guy to deal with . He honest and very helpful. Great prices and quality......read more

From the owner: We are a full service Frame Shop & Art Gallery in Ajax, Ontario. Servicing Durham Region for over…read more30 years. Our New Retail Location is at 489 Kingston Rd. (Pickering Village) in Ajax. Images 21 Framing And Art Centre specializes in Creative Picture Framing and use only the finest mat boards and wood frames. We carry a wide variety of Limited Edition Prints, Posters and Original Paintings with Images available from Robert Bateman, James Lumbers, Doug Laird and Group of Seven, just to name a few. We stock a large selection of wildlife and scenic landscapes from a variety of artists such as Robert Bateman, Carl Brenders, Derek Wicks, Debra Lynn Ireland, John Harrington, Alan Hunt and many more If you are looking for anything, let us know and I'm sure we can find it for you! We have the best prices in the area!!

I bought an original acrylic on canvas in 2022 from an artist I have known since 1976. It was a 40"…read morex 40" painting on a 2" x 2" pine stretcher, a standard he had been using for decades. I showed it to Craig at Kay's Place who gave me several frame moulding options. He gave me a price and I left the painting. Then without my consent, he removed the canvas painting from the artists wood stretcher and re-stretched it on a narrower 1" x 2" stretcher. I didn't know about this until he called and said it was ready. I came and picked it up, then hung this on the wall. The following day, a ripple in the canvas could be seen in the upper right corner. I returned with the painting a day later and asked that he fix the problem. I got it back a few days later, and soon after, the ripples returned on both sides now. More than a year later, I still see rippled canvas from a poor framing job.

From the owner: Custom Framing should be done by caring and knowledgeable people . We at Kay's Place with 30 years…read moreexperience are those people. Framing is part of your furnishings and should be hung with pride. We listen to our customers and guide them to make sure they are happy. All framing is done on the premises by the owners and treated with the utmost respect. No framing job too big or too small.

we delt with edgar the owner and were very pleased with his customer service. we had two old…read moremilitary uniforms incased and framed.. wow what a great job.. edgar even had the uniforms professionally cleaned before completing his work.. the uniforms are on display in our family room and really make the room look unique..we are so happy to be able to pass this bit of family history down to our kids.. thank you so much edgar!!

We have searched all over and found Clemencia's by word of mouth. We have had five prints and…read moreoriginal artworks framed already and we're more than satisfied with every one. The biggest project had been in the works for several years and Clemencia was able to arrange framing of a set of antique ceramic plates after several years of disappointment with other framers who couldn't deliver even close to what we wanted. Thank you, Clemencia!

Great service. The staff here are very knowlegeable, helpful and friendly. They have an amazing…read moreselection. Their products are high end and although some of the initial pricing is too high, their sales and coupons allow you to get stuff at a lower price.

I came to Oshawa to meet my friend. It's equidistant from where we both live. She recommended…read moremeeting where all the box stores are. I immediately saw Michaels when I pulled in and decided to visit it. I needed purple dye for my Converse sneakers. I was looking at the yarn and latch hook kits when my friend walked in. We both went searching for my purple fabric dye. We finally found it. As with most Michaels stores, it takes me longer to find what I need. She managed to find a decent mini garden rake that was on sale. I also wanted to look at the calligraphy section, but we couldn't find it! The cashier was cheerful and polite. We both paid for our purchase and left. There is plenty of parking in the lot. (166)