I am beyond disappointed with my recent experience at Frame by Design. I entrusted them with two…read moreone-of-a-kind blueprints created by my late father--pieces that were decades old and held immense sentimental value. Both were completely destroyed due to their incompetence. I had been a loyal customer for years under previous ownership, which is why I kept coming back. Unfortunately, this experience has made it clear that things have changed--and I will not be returning. The service was extremely slow. I brought the blueprints in just before Christmas 2024, and by early February, I had to call to check on the status. Only then was I told they were prepping for a move and would contact me shortly. When they did call me to tell me they were ready for pick up, I checked one and it seemed pretty good (a few bubbles in the mounting but tolerable). The other I didn't open until I got home and it was full of bubbles. These pieces should have never been allowed to leave the store in that condition. Bottom line: it's apparent that they are not well versed in using the heat application equipment process (used to secure the blueprint paper to the backing). This left air bubbles in the pieces and they then tried running them through the machine at a higher heat, which only made things worse. They blamed the paper, stating that it is not always guaranteed to eliminate wrinkles, however, having tried one 'sacrificial' blue print afterward as a test and using a higher heat, it produced a completely flat mount. In the end, I had to provide two different blueprints and change the mounting format entirely. The whole process dragged on for months. While they offered to refund the mounting service (approx. $100), the framing for both cost $1,000--plus, the original blueprints were completely destroyed, and I had to settle for different pieces to replace these. What makes this even worse is the complete lack of accountability. The salesperson I dealt with, Stormy, never once apologised or acknowledged the extent of the damage. For a business that handles irreplaceable items, this disregard for customers and their property is unacceptable. If you value your artwork or sentimental pieces, do not trust them with your items. K. Moore

Since our last dealing with Frame by Design (FBD) it has undergone new ownership. I wanted to have…read more3 pictures reframed and was told there could be a supplier discount, there was also a setup fee which I was told to be $18. FBD was supposed to call the next morning to confirm this discount. This did not occur, and I followed up by phone call. "Stormy" the proprietor indicated that suppliers were not available until later in the week. She followed up with the discount information and stated that her employee did not offer $18 for the setup fee. Stormy was confrontational, aggressive and argumentative in her response. Better to take your business where the customer is respected and not stressed out! I wouldn't recommend this business to anyone.

"I'm the owner, and I don't give a f*."**…read more I don't usually write Yelp reviews - I had to create an account just to post this. I don't like hurting a business over one bad experience, and maybe that's all this was - but wow! I left Framing Depot without a birthday gift for my husband and feeling completely disrespected. I wasn't treated right - plain and simple. I've used Framing Depot before and had good results, so this came out of nowhere. I placed an order ahead of my husband's birthday. On the Saturday before (they're closed Sundays), I called to confirm pickup. I gave my last name, was asked to repeat it a few times - my name is tricky and perhaps the line was bad. Then I was told - with clear irritation - "Can you just spell it?" I replied, "Sure. You just had to ask." No doubt I was a bit annoyed with his tone. When I arrived, the mat colour was wrong. The owner pointed to the paperwork and insisted it matched the order. I hadn't filled it out the paperwork, and said as much. Instead of owning the mistake, he kept pointing to the paperwork, so I firmly reminded him I hadn't filled it out - I didn't work there. Once he finally acknowledged the error, he offered to fix it - but not until Monday, the day of the birthday, which didn't work for me. He told me I had an attitude - and that I'd had it long before I arrived - referencing the earlier phone call where I'd said, "You just have to ask" when asked to spell my name. He said, " I was there, he did ask!" It became clear I was dealing with someone who was already angry with me. I said I'd come back to speak to someone else, as the interaction was going sideways. He repeated that I had an "attitude," again citing the call. I reiterated I'd be leaving and would speak with someone else. Then, out of nowhere, he said, "You're not getting a discount." I hadn't asked for one though, frankly, it would've been appropriate given the error and how I was being spoken to. He repeated that I had a bad attitude, told me he was the owner, and said, "I don't give a f***." His words. I responded, "Clearly." He seemed visibly charged and completely unaware of how he was coming across. I wasn't scared, but it did occur to me that I was alone in a store with a man twice my size who was being irrational. I admit I had a bit of tone on the phone - in response to someone being irritated with me. But even if I concede I had an attitude, does that really warrant this kind of response? "I'm the owner and I don't give a f***"? I told him I wouldn't be taking or paying for the frame. He was in agreement with not continuing to do business with one another. He then tried to break it in front of me and managed to crack it. I left empty-handed and rattled. An aggressive, unprofessional, and completely unacceptable behaviour from someone running a customer-facing business. But as he said -- he didn't give a f***.

I am sad to have to write this review. I needed two pieces of replacement glass for some frames…read moreand contaced The Framing Depot through their website with the size of the glass needed. I was hoping to save an extra trip to the store and just go once to pick up the glass. I even confirmed with an employee that they indeed received the message and she said her manager would be contacting me. No response. I try again. No Response. Does The Framing Depot really not want my business? Did I offend them by using their website ... which is the point of a website.

We found Tara earlier this year with the purchase of a new house in the area and needed custom…read moreframing. She did an excellent job and we've been back several times over the course of 2025. We plan to be lifelong clients. Excellent service, wide selection of frames. Tara gives excellent advice and is very creative. Highly recommended.

I've brought in several items to have framed and the owner, Tara, has always been very friendly and…read moreincredibly helpful. She's been able to make suggestions for the type of framing (did you know you can get a picture (photo, drawing, whatever) pressed on a nice professional plaque at a very good price), colours, textures, matting (I didn't even know double matting was a thing), etc. Tara really has an eye for making things look good! I highly recommend getting items framed here. She also sells some cute home decor (she had some really lovely mirrors the last time I was there)!

On Saturday, I wanted to visit a Michaels store. I am inspired to learn how to knit and crochet…read more After doing a quick search, I found this location close to where I was at the time. I didn't know that there is a pocket of stores tucked away on the south side of Kingston Road. This Michaels looks fairly knew compared to my local one in Markham. I parked practically in front of the main doors and walked in. Normally, I get lost in Michaels. I do well finding areas such as jewellery, yarn, and picture frames. I also managed to find the washrooms, which were clean. The best part is that you hit the women's washroom before the men's, which was a nice change. My true test visiting any Michaels store is to find calligraphy pens. I have the worst time finding such a specific, small section. Guess what? I found the section in a heartbeat. It has a decent selection of calligraphy pens with felt nibs that are like markers, pens with nibs that you dip in ink, and pens that you need to refill with ink. I was happy! I had a good time researching what yarns and simple projects I want to learn to do. It's interesting that I am fine with loom and cork knitting, but give me two knitting needles and I need help! This store is bright and clean. Staff were friendly. (193)

My experience working at Michael's was Great, Very Good Company, Friendly Customers and Staff and a…read morenice environment! Would recommend it if you are passionate about arts.

I bought an original acrylic on canvas in 2022 from an artist I have known since 1976. It was a 40"…read morex 40" painting on a 2" x 2" pine stretcher, a standard he had been using for decades. I showed it to Craig at Kay's Place who gave me several frame moulding options. He gave me a price and I left the painting. Then without my consent, he removed the canvas painting from the artists wood stretcher and re-stretched it on a narrower 1" x 2" stretcher. I didn't know about this until he called and said it was ready. I came and picked it up, then hung this on the wall. The following day, a ripple in the canvas could be seen in the upper right corner. I returned with the painting a day later and asked that he fix the problem. I got it back a few days later, and soon after, the ripples returned on both sides now. More than a year later, I still see rippled canvas from a poor framing job.

From the owner: Custom Framing should be done by caring and knowledgeable people . We at Kay's Place with 30 years…read moreexperience are those people. Framing is part of your furnishings and should be hung with pride. We listen to our customers and guide them to make sure they are happy. All framing is done on the premises by the owners and treated with the utmost respect. No framing job too big or too small.

Great service. The staff here are very knowlegeable, helpful and friendly. They have an amazing…read moreselection. Their products are high end and although some of the initial pricing is too high, their sales and coupons allow you to get stuff at a lower price.

I came to Oshawa to meet my friend. It's equidistant from where we both live. She recommended…read moremeeting where all the box stores are. I immediately saw Michaels when I pulled in and decided to visit it. I needed purple dye for my Converse sneakers. I was looking at the yarn and latch hook kits when my friend walked in. We both went searching for my purple fabric dye. We finally found it. As with most Michaels stores, it takes me longer to find what I need. She managed to find a decent mini garden rake that was on sale. I also wanted to look at the calligraphy section, but we couldn't find it! The cashier was cheerful and polite. We both paid for our purchase and left. There is plenty of parking in the lot. (166)

Note: Review is based on quote which the business owner, Sharon, provided me with…read more As a newb to framing, I got 1 quote and was sorta shocked at the cost, so I wanted to shop around to get an idea of what other people were charging. I was referred to Sharon's shop by a friend. Sharon was great, loves what she does, and spent quite a bit of time with me choosing a particular frame for my painting. Admittedly, I left still shocked about the cost of framing, but with an appreciation that it does either emphasize the artwork OR does absolutely nothing for it. Sharon totally understood and even provided me with a couple of names of other framing businesses in the area to seek more quotes! Who does that? So I may be back! In any event, I don't have any concerns about leaving my artwork with her. :)

Simply the Best. As an artist, so many times I am in a pinch to get something framed. Sharon is…read morealways calm and collected and has always helped me prepare for an art show. And of course, I use her to frame the art I buy.