I have seen many of the pools and spas that Element has done. They are beautifu, precise and…read moreexcellent workmanship. I had Cordin come and give me a quote and he drew me up a few different plans to go with and to work with which were amazing. I am really impressed with the creativity he put into it. Cordin was professional, easy to work with and really down to earth. I can't wait to get started on our project. Thank you Element.

From the owner: Element Pools and Spas is a nationwide company bringing the best in design and technology to the…read moreresidential spaces. We are family owned and operated and have a location in Riverton, Ut to service most of central Utah communities. We pride ourselves in customer satisfaction, attention to detail and innovation as we start with 3D designs and bring them to life. We Design it, We Build it, You Enjoy it!

Great service very nice and helpful locally owned spot that saves our butt all time would recommendread more

Helpful and knowledgeable. They have been very resourceful and knowledgeable helping me repair and…read moremaintain my spa.

I went in Saturday to look for a new heating element for my old hot tub. The gentlemen that was…read morehelping me took his time to walk me through different scenarios to test to see if it was the heating element and let me know to come back and talk with his Spa repair guy, took pics of my heating element to make sure I would get the right one and said he would call me. THIS IS CUSTOMER SERVICE! I left feeling like I knew I could trust them. Also, this store has the coolest things! I want to re-do my patio with all things from this store. :) I will recommend this place based of just this one interaction. Thank you!

I was a hot tub newbie and had several (significant) problems early on with a hot tub I inherited…read morewhen I bought a new home. The folks at Take-a-Break were incredibly helpful and now my hot tub is low-maintenance and running perfectly. I honestly can't believe how much time they were willing to spend with me. They really just love what they do and are happy to help. I wish all customer service was as good as they are.

Beware. They start out great but we now have a giant hole in the ground where our replastered pool…read moreshould be. The demo and waterline tile are done and it hasn't been too bad except they won't return our emails, they won't schedule the last phase and a project that was 5 weeks is who knows how long because they won't get us on the plaster schedule and right now we are told it is 2 months out and no way to schedule us for some reason. Weeks of asking to get scheduled with no response. I have included the owner in our communication as well so this isn't just about one person, this is clearly a company thing. I highly encourage you to look elsewhere. Add to the fact that we don't have a pool they have left equipment etc here so I'm sitting on my lanai in a robe and at 6:45am my dog barks like crazy and it is the employees wanting to pick some stuff up. Has happened two of the last three days. The list goes on with all the frustrating things happening with this company. Did I mention food has been left out including a chicken bone we only discovered because our dog was trying to eat it?

We entered into a contract with SCV Pools in October 2022. Shortly thereafter, we were told the…read morecompany had been sold to a new owner. The company changed names to Hawaii Pools. There have been many safety and quality issues associated with the pool and the work is not complete. These issues include, but are not limited to: 1. Lack of responsiveness to many issues for months, unclear chain of command, conflicting information despite repeated phone calls, emails, and texts. We were told by the new project manager Keith that he doesn't check his voicemails. 2. Repeated delays in getting the work done. Workers were frequently pulled off the job to work on other jobs. No schedule was provided despite multiple requests, of when workers would be on site. Workers left their equipment on site, and on more than one occasion came at 6:00AM to get their equipment to bring to another site. 3. Quality issues associate with the work, including drainage problems, no autofill installation as of yet, issues with the spa, workers asking the homeowners how the drainage should be done, frequent lack of supervisors on job site. 4. Safety issues including sidewalk cut and left open, a delay in ordering and lack of fencing to date. 5. Messy and unprofessional work site including leaving bottles and cans at site, lack of provision of toilet facilities from SCV to workers resulting in neighbors complaints about workers peeing openly on the property. When brought to the SCV's attention, they finally provided a portapotty. 6. Incorrect billing on more than one occasion.

So far, my experience with Arctic Spas has been stellar. I'm a new customer, but was referred by a…read morefriend who owned an Arctic Spa got years. He told me the quality was hands down the best. I wet tested spas at Jacuzzi, Tropical Seas Spas, and Arctic Spas Utah. I found the things my friend told me about the quality yo be true. Bob, my sales rep treated me with respect snd took special care to help me get everything I wanted on order. Every time I have emailed him with a question he has been responsive and helpful. I haven't received delivery on my Summit XL yet. But so far my experience has been outstanding! Thank you Arctic Spas! I look forward to the ongoing relation for years to come. Cheers!

Appalling Service from Gary Nelson - Charged for Service, Told to Watch YouTube…read moreRating: (1/5 Stars) I am utterly disgusted by the lack of professionalism, disrespect, and terrible customer service I received from Gary Nelson at the Arctic Spa of Salt Lake City. If you are a woman or a customer expecting to be treated with basic respect, look elsewhere. The Scheduling Disorganization I called to schedule a yearly cleanup for our Kodiak Spa. Gary told me I was in an area where he needed to "get a list together" and it would take about a week. After a week of silence, I politely followed up. Gary immediately became defensive, shifted his tone, and acted irritated that I called. He refused to even give me a time estimate so I could plan to be home. Paid for Service, Hidden Backorders, & No Answers When the service day finally came, I had to wait around all day for the technician to show up with zero updates, and I ultimately had to go find him myself just to see what was going on. Had I not tracked him down, I never would have been told that our salt electrode was on backorder--despite the fact that they were still charging me in full for it upfront. Terence knew it was an important component but couldn't answer basic questions about what to do if the system failed, or if I'd be charged a second service fee when the part arrived. I explicitly asked the tech to put it in our account notes for the service department to contact me the moment the part came in so we could discuss these issues and how it would be handled. (Shoutout to Nicole from the Arctic Spa Canada team/app, who I had to contact later when my app started flashing red. She was amazing, immediately checked my levels remotely, and gave me the emergency chemical instructions that the Salt Lake team failed to provide!) The Final Straw: Unacceptable Disrespect Instead of the service department calling me like I requested in the notes, the backordered part was randomly dropped off on my doorstep by UPS today with zero communication. I tried calling Gary to find out why, and had to call him a second time just to get him on the phone. Gary had absolutely no idea the part had even been delivered until I brought it to his attention. When I asked what I was supposed to do with the part, Gary gave me an in-depth explanation on how to watch a YouTube video and install it myself. I paid over $300 upfront for this part and the service. His store has already charged me for this installation. When I reminded him that I paid for them to install it, Gary snapped. When I pointed out that we chose this store because they are supposed to have the best service team, Gary cut me off and aggressively said, "Don't tell me what I'm supposed to be." He then repeatedly interrupted me, loudly demanding, "What is your name? You are the last call of my day!" As a paying customer, it shouldn't matter what time I call--I deserve basic professionalism, not to be snapped at and treated like an inconvenience. When I finally got him to confirm they wouldn't charge me an extra service fee to finish the job they left half-done, he asked where I was located. Because I was nervous about leaving this crucial part uninstalled, I asked if I should check back in two weeks or if a month would be better--reminding him that last time, I had to call him to do his job because he never followed up like he said he would. Gary completely dismissed my concern, cutting me off to say I was "on his board," and he hung up on me. Conclusion Gary Nelson talks down to women, refuses to take accountability for the services his store is paid to perform, and flat-out rejects being held to any standard of good service. They have already taken my money for a service they refuse to complete. To hang up on a customer who is simply asking when a prepaid job will be finished is entirely unacceptable. Arctic Spa claims to have top-tier service, but Gary Nelson is tanking that reputation. Avoid this location at all cost!

I buy my hot tub chemicals from Dolphin at their shop on Highland. Everything I need is always on…read morethe shelf, help is always available when I need it, and the employees are always polite and knowledgeable. On two occasions I've needed repairs on my 11 year old Bullfrog Spa, once to change the pump and once to change the heater. The work was completed promptly and professionally, one employee arrived when he said he would and completed the job in an hour. I don't know what other shops charge for this work, but was satisfied with the price. I use my hot tub almost every night and do all the cleaning and maintenance myself. I like doing business with Dolphin and know that they can provide me everything I need to keep the old spa running. When it finally gives up the ghost I will most probably buy a new Bullfrog from Dolphin.

You'll notice that all the good reviews were from years ago. There is new management and everyone…read morewho made it worth shopping here and cared about the customers is gone. Save yourself the headache and hassle and don't go here. Bullfrog makes amazing spas but don't go through Dolphin. Terrible service, not helpful and can't ever show up to do repairs of a hot tub that has had issues since the install.

This has become a joke! The house we bought 5 years ago had an aging (10+ years) old Sundance. It…read moredied. We decided, like idiots, to just trust the original and purchased a new Sundance. Our mistake for not relying on more research. We felt Bullfrong was too hit or miss and Arctic was going to take too long. We have had nothing but issues and their beloved "Mike" is a joke. We've been waiting on parts that were part of warranty for over 2 years... (can get them on Amazon, so their excuse is nothing but BS). Then it was new ownership, then it was blah and then blah and then blah. Do NOT it from this company. I really wish we wouldn't have. Also, our parts are still broken.

Helped me with a replacement sauna heater after I couldn't get anyone else in the valley to return…read morea phone call. Kristy is a great - responsive, helpful, and resourceful.

Fantastic service. Highly recommend. We had a challenging spa delivery and installation project…read more The team was extremely helpful, professional, and made it happen.

6 month review. We spent quite a few months shopping for a new hot tub. We settled on a tub from…read morethe hot tub factory in Draper not only because it seemed to be the superior product, they didn't up charge for things like the winter insulation kit or circulation pump (other local companies were) but they also have customer service and support after the sale. We a glad we did. The hot tub ran great throughout the winter, the water change was simple, and whenever we have had a question they are just a phone call away! I had some reduced flow rate after about 8 months and they were very knowledgeable and helpful determining that the user (this guy) just needed to change the filter. Customer service after the sale is excellent! With a product like this that you will have for years to come it is great to have a knowledgeable staff available and ready to help if the need should ever arise. Thanks Hot Tub factory for a great product and support.

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!

If you're looking to have your pool liner replaced, this is NOT the company to call. I tried to get…read moremy liner replaced, for the second time, using Jim, he took a piece from the old liner, and got the manufacturer to agree to a 50% discount on a replacement, but Jim wouldn't order it unless I paid him to install it. After looking at the shoddy job they did on the first install, there was no way I was going to let him do another. I ordered my own liner and installed it myself, saving over $3000, and my pool has never looked better. Don't pay this guy to replace your liner, do it yourself, it's not that hard. I'm 65, and with the help of one son, a son-in-law and a grandson, we were swimming in two days. And most of that time was waiting for the pool to fill. Plus, there are many YouTube videos on how to do it.

I have had Jim from Utah pool put in two pool liners and he does not back up his work and I have…read morecalled him several times to come back and look at how bad the workmanship was and he kept giving me flimsy excuses. Never came back. I would never ever use Jim at his Utah Pool company. I have had many other people tell me how bad he and his company is.