Extremely Unprofessional..Really wanted to use their services unfortunately they couldn't even call…read moreme back. Texted them with my address and was told they would see me the next day. Next day came and went and nothing. Very poor business practices.

From the owner: United Water Restoration Group of Downriver is a locally owned and operated water damage, fire…read moredamage, and mold damage restoration company that assists residential and commercial customers after a traumatic event. From leaks and flooding to fires or widespread mold colonies, our restoration technicians are trained and certified to handle any size project. If your home or business has experienced storm damage, fire, floods, or mold growth, Basement floods, Sump Pump Failure, call our specialized teams for assistance today.

We took water in our basement for the first time in about 30 years.We tried to get water out of…read morecarpet on our own.We were not up to the task.Called other carpet cleaning company and they told us that they were not certified for this. They recommended Father and Son. We are going to recommend them to anyone we know who needs this type of service.

Bryon's team is amazing. They are the best in the area. I highly recommend Father and Son for…read moreWater, Smoke and Fire Clean Up. I have used them and referred them on dozens of jobs for Several years. They always do a great job. Honest and Fair, Caring and Knowledgeable.

Great service - fair price. Good communication from start to finish. Already recommended them to a…read morefriend!

Great work and responded very quickly with incredibly professional and clean services!read more

Karieem and his team are EXPERTS at packing and moving! We interviewed all the "national"…read morecompanies for quotes, and First Hand Restoration pricing was affordable. They moved us from cross-country with ZERO breakage or damage. Their packing team was expert!! That's 3/4 of the success of the move. We moved oil paintings, watercolors, sizeable artwork, and specialty items like sewing machines. They arrived in perfect condition. Beyond that, the experience was very personal. His team was like family to us through the process. Definitely an experience far above what we would have had with any "name brand" national mover. I'd pick this team every day! Very hard working! This was our first move experience ever, and they made us quite comfortable! Can't thank you enough!

Reliable, courteous, and worked very hard. They removed our tile roof. They worked all day for…read morethree days, finished on the fourth day and coordinated with the roofers. They cleaned up very well. Kareem and Al and crew were very nice. Damage done to wood rails they promised to fix. Thank you Kareem and Al and First Hand Restoration.

Would definitely recommend this company. They did a fabulous job on cleaning our sofa. Went above…read moreand beyond offering to clean a pillow my grandson had melted crayon on. Look no further, they are great!

They cleaned our area rugs and two sofas and did a great job. They took extra care to protect our…read morehardwood floors and were very professional. I would highly recommend using them for any floor or upholstery cleaning you need. The price is very competitive as well.

Did not do the complete job. Poor communication after getting paid. Buyer beware. Basically all…read morethey did was box things up, poorly, (such as bubble wrapping and boxing an empty milk crate, not laying things flat - so creases and such), made the insurance claim, stored the stuff while the floor was getting repaired, and brought it back. No unpacking, no cleaning of things they told me they would have cleaned, no communication. I don't understand why they (said they) inventory everything and took pictures so it would go back to the same place they got it from, if they aren't going to finish the job and unpack, and verifiy that nothing was damaged. Very very disappointed in my experience with this company. I am currently still unpacking things myself, and I'm an old man, so it takes me a very long time, but I needed my life / basement workbench back.

This company is Amazing!!!!!! I have worked with them on several projects over the past few years…read moreand each project has exceeded my expectations. Thank you to the entire team for making the process so easy!!!! Having all the services in house makes everything flow like clockwork. It is so refreshing to see a company that cares so much about the customer.

Two nice looking guys arrive at my doorstep - I thought maybe someone had ordered me some…read morestrippers? Or maybe they were really well-dressed Jehovah's Witnesses? Who would have thought that my carpet cleaners would come in a shirt and tie!? Super Steamer was a terrific choice for me and I'm guessing for you too! Flexible time schedule, very professional and thorough. Prices are very fair. Carpets look great. Would highly recommend to anyone in the area (and beyond).

What a nightmare!…read more I'm typically not a review writer, however, when lives are risk of deception, potential health risks, loss of money and time, and additional strife, I feel compelled to share my story. It's been a nightmare, a ridiculous unprofessional, dishonest, unethical, and disruptive experience. There are not enough words to express the dissatisfaction as well as the risks Super Steamer had positioned. My experience is specific to water restoration. Super steamer failed to follow procedures of proper water restoration/ mitigation and in turn put myself as well as my neighbors at health risks. Their lack of preparation, qualifications and proper procedures has created a list of consequences which are means of a lawsuit. They left the job unfinished - no call, no check in, no show-- GHOSTED the job. While on the job they damaged my contents- piling contaminated contents on top of furniture further damage to contents. They piled and mix infected wet content with untouched contents in my bathtub. They failed to cover my contents before blowing 18 fans on floor that was full of remenents and water puddles. They left vanities with mold in the home. They left wet walls in tact that are now covered in mold. They tore out part of a wet ceiling without covering cabinets. It was a mess to say the least. We are now 3.5 weeks into mitigation which is typically a 4 day in and done process, still incomplete and mold has accumulated in the walls. Their lack qualifications, professionalisms, care and honesty on the job has created a situation that in which my neighbors in the complex (condos) will be inconvenienced with having to knock out walls. The neighbors now have to worry about potential health concerns despite the risk rate. Super Steamer will promise that they are qualified professionals and can complete a thorough and timely job, yet they lack employees. They are not equipped with a qualified crew. The list of disappointment by myself, my neighbors, insurance company as well as water restoration professionals is endless. The owner has dropped the ball with investing himself in his company- from the simple basics of proper lawful services contracted to the heart of what the job entails. I have had A representative of Super Steamer confess that the owner stated he would take the job, being qualified/lacking experience so he could nail a contract to complete the flooring. What a disgrace. This review isn't meant to be malicious. I decide to share my story to create awareness of the dangers of hiring Super Steamer. I would NOT RECOMMEND Super steamer. The company is unethical, deceitful in an effort of financial gain; full of broken promises in hopes they can slide under the radar; unprofessional- numerous no calls/ no shows. I hope to save others from health risks, loss of money and time, enhanced stress, and being deceived. It's been a nightmare of experience with Super Steamer. Please be cautious. Do your research before thinking about hiring Super Steamer.