This bus seems to react to weather like DC reacts to snow flurries. It started to snow in NY. I had a NY to DC bus at 430. They courteously sent out emails before the bus departure time that the bus would be delayed for an hour. I arrived at this time to a long line of confused customers and uninformed employees. After waiting for 20 minutes passed the time estimated in the email, an employee came by to inform us our bus was coming in 7-10 minutes. 45 minutes later, standing in the freezing, snowing cold, another employee announced all bus departures have been cancelled and we should come back tomorrow, so 3 sold out buses can try to fit on one of 2 early bus, right. Fortunately, I have friends in the city I can stay with and I was able to catch a ride with Greyhound. However, if you don't have a place to stay and/or have the money to buy another bus ticket, you are stuck on the streets. Id advise avoiding this company if you are traveling in the winter months. Go with crappy Greyhound, they are more unlikely to cancel and you won't have to spend the night in public. read more

The ride was smooth and on time departing and arriving. But the driver (Brian) played his music so loud the whole trip! It was a late night trip and it was very annoying. I can't imagine if anyone else on the bus played their music that loud on the bus that they would be allowed to do so. Don't think I'll take this line again. read more

It's good but the buses are tight as the other tour buses, the bathroom is very tight and cramped.. The service is convenient leaving from Brooklyn however, for handicapped customers they don't give priority seating. For the price I expected more. read more

There is nothing deluxe about this bus. They advertise a lot and deliver nothing. It says less seats and bigger, more comfortable seats. This bus has just as many seats as any other single level bus and they're smaller and less comfortable. There's no room to have a backpack with you in your seat, only overhead compartments. The power outlets don't work. There's no bottled water. They advertise movies which come up once you connect to internet but then I switched to text message someone back and couldn't get back to the movie page even after disconnecting and connecting again. Don't waste your money. read more

Good: No credit card required Bad: No customer service Nasty employees You gotta be lucky to get onto the nice bus, most of the time you will end up on one of these old creepy buses My Story: I have used many company's in different time, I take which ever company is more convenient for me at the given time, but i will rate Washington Deluxe as a 1 star, In middle of the week you will usual get the nice bus but when it come to weekends you gotta be lucky, the WIFI also depends in luck most of the time its not there or not working, Their employees are not to nice to the customers, well they are not trained at all so you will need to stick up for yourself.......... read more

I reside in the DMV area and I travel between DC and NY almost every week using Washington Deluxe as my means of transport for over 10 years. In my earlier days my pick up location in DC was K & L, back then you had to reserve your seat and get there early to purchase a ticket and get your favored seat. I always loved the free trip after a few travels. Through the years there has been many changes, many good ones and a few not so good. I do love the bus service overall and most of all that it is reliable and goes directly into Brooklyn which is my final destination when going to NY. Customer sevice to me has always been my major issue mainly when calling in. The rep is not courteous at all, I almost losed it recently when I made a call to have my trip edited only to be greeted by the very rude and disrespestful representative that answered and then hung up on me. Washington Deluxe: Fix Your Customer Service Overall, Invest In Customer Rep Training and You Will Get 5 Stars From Me. read more

A SEVEN HOUR trip back from NY to D.C., no traffic (it's Sunday), just incompetence and bad decisions and an annoying stop in Delaware. NOT good. read more

Used them for a return trip NY-Washington-NY in April 2019. In both cases the bus was at the stop waiting when we arrived to board. The driver on the way out was particularly friendly. The seats are as comfortable as you could expect for the price and journey time, and unlike a lot of people, we didn't experience any issues with the on-board Wi-Fi - it worked fine. The return journey was delayed by a little over an hour but not because of any fault of the company's - there was an accident on one of the main roads which forced a diversion, and the driver informed his passengers what he was doing. In my view this is a pretty good service for the price - compared to the prices for the trains, which only save you around an hour-and-a-bit anyway, it's a bargain. (Don't know why Yelp thinks I'm from Florida - I was a visiting tourist and don't live in the States.) read more

If this is Deluxe then Southwest Airlines must be Air Force One... Be prepared for a bus with no wifi and no power to be found. The ride to NYC wasn't bad as the driver was nice and informative even mentioned No #2 on the Bus... Power plugs were non functional and the seats were like rocks. On the way back good luck finding the bus... If it wasn't for a guy holding a little sign you'll miss it as the bus is not labeled Washington Deluxe it is some bus company out of brooklyn and was borderline Frankenstein bus. Some lady checked your name off and you get on. The driver was uninformative never been on a bus where the driver get on doesn't mention his name destination or that we will be stopping. He just hits the gas and were off in a powerless bus with no wifi that was hot and stuff. The interior compartments kept flying open in the bus straight out of the 80's. Next time I will go DCtoNY since there's nothing Deluxe about Washington Deluxe. read more

Overall review was 3 Stars. 2 stars for the ride up, I was really crammed in my seat. I'm tall (6'2") and had to sit with my knees in the aisle to fit in the seat. My girlfriend who is 5'4" knees were also hitting the seat in front of her. Boarding the bus was intitial somewhat confusing because the bus wasn't labeled or anything. I had to ask several times to make sure this was the Washington Deluxe bus and headed to NYC. The bus ride back was better, the bus had more leg room and had Flat screen TV's every 5-6 rows, we watched two movies that made the trip seem a bit shorter. The driver was more pleasant than the first driver and we stopped in Delaware at a rest stop for a bathroom break / rest stop. After the first ride up, I was sort of dreading the ride back just to the discomfort of being crammed in the seat, but my ride back was a much better trip. So I guess I would consider taking Washington Deluxe again. read more

Even the good reviews all make the same complaint-- noise. Other buses I've ridden have made clear that passengers should use headphones and keep phone calls short and quiet. Not only does this bus company not do that at the start of the trip, like they should, but when I asked the driver to remind people to wear headphones, he refused! He asked people to keep volume low even though I explained that was not the problem and why. Low volume is still inflicted on all the people around the listener. That is not the same thing! It might affect fewer passengers but you're still letting one person pollute the air of at least eight other passengers unlucky enough to be seated nearby. How can people not know that it is unfathomably rude to force everyone else to hear loud gunfire and other sound effects from your movie? If I sat next to you and did the same thing, neither of us would be able to hear our respective music or soundtracks. That's what headphones are for. You want to listen to noise, you can. You don't get to Impose that on the rest of the world. The fact that this company REFUSED to remind others to practice basic. courtesy should tell you a lot. There are also no water bottles, garbage in the cup holders, and dirty seat backs. Plugs worked and we left on time. Wifi is sporadic and there are no seatback tables. read more

2 stars because I saved on Groupon. It does not worth the full value as well as "Deluxe" name. I traveled round-trup and both ways were: 1 hour longer than was written in a schedule. Wi-Fi useless - very slow. Buses were pretty old. No music, no shows. On the way back outlets did not work, AC was not cool. If you want to save money, use gotobus.com. If you want to travel high class, go with the Grayhound. read more

CUSTOMER SERVICE: Rather lazy to talk to with an attitude, i.e. I bought a GROUPON in which the "FINE Print" stated: "...must book by 5/24/12" which I understood as the deadline to book but not use it (travel) until that date. I called three days before that date and asked if I can book a round-trip ticket for the following week (as their website would not let me do it) and was told a sharp "NO, and there is nothing we can do. Go complain to GROUPON" Not even, I'm sorry, for the potential misunderstanding! As I wanted to use the value of money I'd already paid, I booked a one way trip. INTERNET: Terribly slow (took ages to open a page, i.e. gmail... and let alone connect to any other network)...and it hardly worked properly. If you plan to work, don't even count on it! DEPARTURE/ARRIVAL DC/NY: On time. BUS: Clean BUT next to my seat there was a very loud noise-- it seemed like parts of the window were loose. Thankfully I had headphones. DRIVER: OK with a rather unfunny personality and a heavy accent! In sum, I bought a GROUPON to check them out, but my impression was that they really don't care for new customers...so I won't be using their services again. Ever! Thankfully, there are plenty other options around! read more

I should have written this review last time when I took Washington Deluxe for the first time between Washington DC and NYC. I'm writing this now because I just took Megabus this time for the Thanksgiving trip (2012) and I must say I should have taken Washington Deluxe again instead of Megabus. Megabus was far inferior. The most appalling parts of Megabus were its horrible customer service, chaotic boarding process and inconsistent quality of bus. Washington Deluxe were much better in all of these elements above, and provide an overall better experience for the same price point. I just wanted to give credit where credit is due to Washington Deluxe and to say I'm sorry I didn't use your service this time. I just finished my review of Megabus on Yelp! if you want to see my comments there. read more

We took a trip from DC to NY, overall they had a good service. We had a stop for 15 minutes for buying sime snacks and go to the restroom, one problen is the wifi was nit working. But we enjoy the trip read more

$35 r/t can be very enticing. My trip from DC to NYC on friday, leaving at 11.30 was excelent really. wait I take that back. We didn't actually leave until 11.50. They were too busy struggling trying to collect money fro passengers. you would think they had this part down by now. I reserved online so I just had a print out. One lady had reservations for her and her 4 year old kid but because of lack of space she had to have her kid on her lap the entire way to nyc evnthough she bought two tickets online. That was terrible. we arrived in NYC at 3.37pm coming back on friday was definitely trickier. we left at 4pm, instead of just coming down the turnpike and I95 when the driver would see a back up near a toll road he would get off the turnpike and take back roads for a while, so now i know what a few mystery towns in jersey look like. we also took a 15minute bathroom break right when we got into jersey from NYC. Why was that, how long had we been driving? 20 minutes. Then the driver took a quick bathroom break after one toll later in the night. the movie, corection half movie, they started it in the middle, was million dollar baby. we got to dc at 8.50pm there was wireless internet the bus was clean, enough people went to the bathroom without complaining so that mustve been fine. it was packed. all 44 seats were taken. on the way from nyc when they were trying to determine if all the seats were filled they said that there were still 20 people outside waiting. so i dont know how the walk up situation works. If they were a bit more organized, especially with taking the moeny then getting on the raod it would be a lot better. I'm not complaining too much. iIs economical and its not too "ghetto" read more

May 23 the 5:30pm bus driver was awesome! He organized everyones bags according to the 3 stops and was an excellent driver coming into DC! 5 stars!! 3 stars because there was no movie, no wi fi and recharging phone options don't exist on the bus. read more

Here's the e'mail I sent the company: I'd like to share my recent, less-than-pleasant experience with you concerning my trip from DC to NY last Tuesday evening at 7PM; assuming that your company cares about the safety - not to mention satisfaction - of your customers. Our 7 pm trip didn't depart 1320 19th Street until 7:30 - after a very discombobulated pre-departure. The Russian ? driver immediately proceded to almost hit a car, then a man in the street, before going the wrong way on a one way street! Nice start! He hauled ass, often at, literally, 80 MPH. I was in the front seat and could clearly see the speedometer. Thank god the front seats have seat belts! He talked on his cell phone while digging into a plastic bag for snaks for a good portion of the trip. More than once did I gasp as he rounded hiway curves at dangerous speeds. I was sure the bus was going to tip over. The final thrill came when he tore the mirror off the bus next to us while passing all traffic in the Holland (or Lincoln?) Tunnel. The whole bus gasped, and the driver never slowed down! I hope the dislodged mirror didn't go through someone's windshield behind us! I won't even go in to detail about all the childish crap (dolls, beads, pins, "cute" signs, etc) with which he "personalized" his cockpit. MOST unprofessional! The ONLY good thing about the trip is that we made it to NYC alive - and in record time! That we got there in three and a half hours illustrates just how fast he drove! For five or ten bucks more, next time I'll go back to the services of DC2NY - where I get bottled water, a movie, peace of mind, and can read my book - as your driver barked at me to turn off my overhead light because it distracted him - leaving me with nothing to do for three hours but to stare at the speedometer! God knows he didn't need any more distractions! read more

Not reliable. The bus was 1 hour late, didn't have wifi or electric plugs, and was jam-packed. Bolt Bus is much more reliable, had the same seats, and 95 times out of 100, has electric plugs and wifi as promised. Bottom line, if there are any seats left on bolt, don't take Washington Deluxe. read more

What do you do when you need to get to Brooklyn right after a major storm has taken out the subway, gas is in short supply, Amtrak isn't running into the city, and plane fares are outrageous? I chose this bus because it's the only one I could find with a stop in Brooklyn, which saved me the nightmare of trying to get from Manhattan to Brooklyn in the middle of the night with no subway. I heard others in NY talking about being charged outrageous amounts to get a taxi between the two. The employee at Union Station had a great sense of humor. Bus was on time, driver was professional and courteous. He made absolutely certain everyone was back on the bus before leaving the rest stop (which was a good thing, because 2 people were late returning). Bus was not the most comfortable, but it wasn't bad. Bus was clean. Power worked, but wi-fi didn't. I paid a little more than some other bus lines (Bolt, etc) were charging, but it was TOTALLY worth it to get to Brooklyn. For $25, not a bad deal at all. Would definitely take again. read more

This very review is being written to you from a New Jersey Rest Stop during a two and a half hour wait after myself and two other strangers were somehow left behind by our bus. The driver apparently never took a headcount and didn't return to the spot where they dropped passengers off. Apparently being one minute late for a bus in an undisclosed and different location is grounds for being left behind at Washington Deluxe. It them became clear that the company actually has NO LINE OF COMMUNICATION established with its drivers while the buses are in motion as they are not allowed to answer the cell phones even for the bus company (what?) and have no form of radio. The bus itself was also sub-par for as expensive as Washington Deluxe is compared to its competitors. There were no outlets for charging and virtually unusable wifi. I can honestly say I've had better bus accommodations in developing countries. I would strongly advise against using this company. They appear to be exceedingly uncaring in regards to their passengers and this experience raises concerns as to how they would even be able to attempt to handle an emergency situation, especially a medical one. I would strongly suggest turning to Boltbus/Megabus/DCNY instead. Incredibly poor service. read more

Worst bus service I've tried. I travel between DC and NY about once a month and have found that buses are a cheap and easy way to travel. I typically take the DC2NY buses and it's always a good experience- clean, spacious (for a bus) and everyone is friendly. We had to take Washington Deluxe because DC2NY was sold out and it was terrible- grimy, cramped, late, and more than anything, the people who run it are unbelievably rude. I'd never take this bus again. read more

Washington Deluxe buses are always clean, comfortable and on time. The drivers are pleasant and friendly. And I'm impressed by the customer service. My BF left his ipod on the bus last night, and I called the main number to see if they found it. Vanessa on the phone said the woman on the bus this morning found it, and had called to see if anyone reported it missing. She called Cecilia, who was the ticket taker on the same bus this morning, and then called me back to say I could go pick it up on the bus by 11. When I got there, Cecilia had the ipod, headphones, and book in a plastic bag waiting for me. I can't even explain how grateful I am for both of their help and exemplary service. I already liked the bus line, but their help solidified me as a loyal customer. read more

Help. We are stuck on the side of the road and our bus driver will not update us. We are with Washington deluxe. Please send food and water. SOS Update. Great news. A new bus showed up to get us and we are all so excited to finally charge our phone. Oh wait- these don't wor...... read more

Washington Deluxe - Help. We're stuck on the side of the road, our bus driver will not update us. Washington deluxe. Please send food & water. SOS - Buses Near Me - Washington Dc, District of Columbia

I been traveling to DC for a few years, I finally found a safe, clean, bus carrier which has working WiFi and charging outlets conveniently under the seat on all Deluxe buses I have rode on. They are always on time, except for one time when there was something wrong with the bus. The guy that checks the customers was very helpful and quick to resolve the issue by getting another bus within 20/30 mins. I will continue to ride with Washington Deluxe and will continue to recommend WD to my friends & Family! Keep up the great service. read more

Not much "lux" in the Washington Deluxe experience. The "D" in deluxe is an appropriate rating, but not far from an "F". The onboard process is unclear, and we were off to NYC late. The seating is small, tight, and cramped. Overall, the bus looks dirty. The seat backs in front of me where filthy. The AC cannot be adjusted individually, and provided little relief during a mild weather day. Back to the "D" - this clearly is intended for don't do it! read more

Horrible service recently, I purchased a 2 way ticket from DC to New York for the weekend and my return was on a Sunday. Prior to leaving Dc I got an email from Washington Deluxe with a new pick up location which was opposite the Skylight Diner on W 34th St NY, which I knew was the Bestbus pick up location. I arrived at 5:00 pm at the pick-up location (the departure was 5:30 pm) and got in the queue like everyone else because I like to choose my seat so that I can be comfortable to do some work on the ride. When the bus arrived and it was my turn to give my name and have my temperature checked the Bestbus/Ourbus attendant did not find my name on his list. Then he proceeded to ask me which company did I buy my ticket from I said Washington deluxe to which I was told your name is not on our list, the bus is filled step aside I have to let on the customers who bought their tickets from Best Bus and Ourbus. I then called the number on the Washington Deluxe website and relayed the situation to the person on the phone, he asks to speak to the bus attendant who initially did not even want to speak with him he was ignoring me initially. The entire experience was very embarrassing and distasteful. When everyone was on the bus and I was standing at the side trying to see if I could get another bus or a flight back to Washington the Bestbus/Ourbus attendant called me and said to me and I will quote him" Washington Deluxe does not have any buses you should not buy tickets from them, you should buy the tickets from us". Being that I had no choice and was afraid I would not make it back to Washington to attend my job I got on the bus. The available seat was the one in front of the toilet, I usually do work on the bus which it was impossible with people consistently passing, knocking my seat. I have never felt so humiliated in my life and I was on the brink of tears, this was unacceptable and the way I treated was deplorable as if I was begging for something that I paid for. I do not know what contract they have with Bestbus/Ourbus and it frankly does not concern me. It is sad when you pay for a service and get treated like crap with other people looking on. I actually sent the company this same email and the only reason I am posting it here is because they did not see it fit to acknowledge my email or respond to me. Shame on them. read more

Washington Deluxe used to be a good bus service, but no longer. I travel frequently by bus between NYC/DC and it now takes WashDeluxe around 6 hours each way. The toilets are in a horrible state. WiFi barely works. And the buses now make a stop in Baltimore to change drivers, and sometimes another stop at a rest area. Initially I thought this was a one off, but it's not. read more

Best way to travel to and from NY/DC. Great service, friendly staff. You can't do much about traffic but it beats the price of the train for only gaining an hour on the trip. They do stop mid way from time to time (1 out of 8 trips) but it's a nice chance to stretch your legs and grab something quick if you were running late. read more

On my way to NY, the bus was good- wifi worked, outlets worked, lights worked. The bathroom was very filthy. On my way back, nothing worked, and the seats somehow appeared smaller (it was a different bus model), but the bathroom was clean. Both times the bus departed on time. Like many have remarked, nothing deluxe about this ride, but Chinabuses always break on me, so there's that. read more

TERRIBLE!!!! The big-print main selling points on the site (wifi, powerpoints and clean toilets) with a tiny-print footnote "on most buses" is pretty useless if you're on one of the buses without any of them. The bus that I am on right now stinks to high heaven. The bathroom, being disgusting forced us to quickly find a bathroom, returning 5 minutes before the scheduled departure time to find the bus pulling away with all our stuff and causing us to run down the road after it!!! The staff, rude! The seats really close together and cramped, and did I mention the stink? If this was a cheap, ok, but we are paying more than bolt and all the others since they were already sold out. I could rant a little longer, but since i was expecting to be able to charge my phone, my battery is low, so I'll just leave it with: AVOID THIS COMPANY!!!!!!!! read more

NO WIFI, No outlets/ports in older buses, bad customer service. The quality of this bus service has decreased tremendously (I use to love them), and with so many other options out there, I would seriously consider another bus service before opting for Washington Deluxe. Took the 1pm bus from Union Station to NYC on a Friday and returned on the 12pm bus on Sunday. The bus ride up took 7 hours. Not the bus drivers fault as we hit major traffic entering NYC, but the fact the bus had NO WIFI, electrical outlets and the seats were uncomfortable made for a very unpleasant 7 hours. I called the customer service line several times to ask about the wifi connection and the operator kept saying there was not a problem with it. Everyone siting around me was having similar difficulties connecting, and got the same response from the operator when they called. The bus ride back was marginally better, comfier seats and outlets, but still no wifi. Took 4.5 hours to return instead of 7. The bathroom was also clean. Washington Deluxe - please do not FALSELY ADVERTISE that you have wifi if you in fact do not provide that amenity. read more

Mediocre. Seats are the standard size (AKA good if you are a very small person). The worst for me was not having a single bottle of water for passengers onboard. I happened to forget mine and had to endure 4 and a half hours of thirst. I only pick them because of the very convenient drop off in Dupont. read more

Clean, no stops and nice staff. I have tried many other bus companies and this is by for the best and the only one I will ever ride (unless Megabus has a sick deal or something). The rewards program is a plus! read more

I'm not a stickler for arrival times in a mode of transportation that is traffic-dependent. I always schedule 2 hours between arrival time and whatever comes next in my life... All that said, I found nothing to complain about on this bus. They leave from Dupont Circle and Union Station, arriving and leaving from different corners near Penn Station in Manhattan. They're cheap. They're courteous. They don't stink. There's free (albeit slow) wifi and some stealthy power outlets hiding behind your knees between the seats. My driver was the same guy coming back as it was going north last week, and he remembered me! I'm usually invisible, so this was remarkable. *returning to invisible mode* read more

Recently took this for a return trip from DC to NYC and back. Both times the buses left on time. We hit some traffic halfway, so each trip took right around 5 hours - kinda long, but not the bus's fault! Wifi was iffy, esp for videos. Restroom was clean. The bus we got on the return trip was significantly nicer and more comfortable than the one we got on our way to nyc, so that was a little strange - i expected a nicer bus on both routes, not one. The bus on the way made a 10-15 min stop in delaware, which was welcome after being stuck in a traffic jam for almost 45+ minutes - but the return trip did not despite a similar jam. So again, a bit inconsistent. They should really make that clear upfront when you book, so you can plan accordingly in terms of food and drinks. Overall it was ok - not great, but not bad. read more

Overall positive. I go back and forth between NYC and DC quite often, and have taken Washington Deluxe probably at least 10 times, in addition to Greyhound and a few of the Chinatown ones. There are sometimes long lines and delays, and I agree with the other reviewer about that pudgy lady who seems to always be having a bad day. However, I love the location it leaves from (1 or 2 blocks from McPherson Square) and the fact that it puts you near Penn Station in NYC. The kind of bus you get depends on the time you pick...the 6 PM bus going from NYC to DC tends to be very nice. Overall, it is closer to a metro than the Greyhound station is in DC, the drivers are usually pretty nice, and you can make a reservation without paying. read more

Washny deluxe buses are one of its kind and they are truly amazing. In simple it was the most contented journey in my lifetime I ever had experienced. They have all the facilities that one would look for while traveling and the most amazing fact about them would be the extras that they offer while traveling and another important stuff is the time. The very first time I reached on time even after taking bus for my traveling purpose. These buses literally pick you from different points and you can catch it even if you fail to spot your stop. On the whole it was just amazing! read more

Terrible! I took a DC bound bus in NYC. Driver wouldn't leave even after 10 min passed. It was 6pm bus but at 6:50, guess what? It's still in NYC. Result? Arrived to destination 50 MINUTES late!! Apparently they don't believe you're time is precious. Plus I decided to pay more for 'Deluxe' but there's NOTHING feels 'deluxe' about here. read more

Had ticket in hand and was in line 20 minutes earlier than the departure of the bus but was not let in the bus since trip was overbooked. It was just not me not being able to travel as other 6-7 customers had the same issue and those were both people that directly booked through the washington deluxe website or third parties, people that book the same morning or weeks in advance. Very unprofessionals, no apologies , plenty of arrogance even though we were told that this is a common practice/issue. Also nobody picked up the phone at the 4 company's phone numbers we found including the ones listed on the website. Same was true for all the customers. Do yourself a favor and book through another company. read more