I live in Benson and try very hard to communicate with the Sierra Vista branch exclusively. The SV…read morebranch is what gave this review 3 's. I understand that this is a credit union and not a bank. So, I am fine with the Benson branch closed on the weekend. I take exception with ASCU's policies regarding freezing accounts without notification. I have been stuck in Nevada, traveling by car on the WEEKEND, only to find that my account was frozen. Why? Well, they weren't sure if it was me traveling. So, they froze my card and I did not have enough cash to get home. Yes, I did have a credit card but I hadn't used it in years. This has happened a few times since, but I am now prepared. And so, once again, I have an issue with them. I was two days late paying a loan. I thought that I paid it with the app earlier this week. Apparently, when you are late paying a loan, they freeze your account. This includes the ability to pay said loan. Yes, this is mostly my fault this time. But, I sit there looking at the $$$ in my account, that I cannot touch, and it is so, so, frustrating. I have tried to change banks, but they filed some sort of claim against me...overdraft when my dad died..... and because of this I cannot open another account for 5 years.

Great Service, Friendly Staff. Recently dropped by for some…read moreShared Branch Banking, as I needed to make a deposit, and was out of town. I found the Staff to be friendly, and very helpful, even though I was not a member of their Credit Union. Highly Recommend as I was impressed with their courtesy and professionslism.

Pretty good customer service. Local people who get to know you. But Corp HQ has another Fee grab…read more $3.00 paper statement charge. You guys are just not To be believed. I have Over $10,000.00 on deposit. Just bad policy guys and gals Time To start looking at another institution

While all banks have fees and charges, I have been with National Bank of AZ in Benson for about…read morefour years now and have been very happy with them. My husband and I have our personal checking and savings with them as well as our business account. They have treated us well both at our small town's office as well as offices in Tucson.

Thrilled with this small local bank. Very helpful courteous and professional staff. I can't not…read morerecommend enough! Just one of the reasons I love Sonoita! Horrible covid precautions .... letting people on without masks. Joan new manager very unfriendly. You must wait in heat to get in but then let others in without masks, very disappointed!

We've had nothing but good experiences -- both regular checking and savings, but also in the loan…read morebusiness -- at NBA's Sonoita branch. That s a good thing, as it's the only bank within 30-plus miles. The small branch staff is attentive and polite, in tune with the Arizona Borderlands temperament and style. Also, NBA is part of a larger national banking corporation. So it's stable, part of the local business ecosystem.

Called over 4 times asking about a notary and there was never one available. When they finally told…read moreme they had one, I drove over and they didn't have one when I showed up. Not even 15 minutes after the call. Go to Hughes instead, they got it done for me so fast!

it's great to have a local bank with real people. the staff is professional and attentive. Every…read moretime I go in they take care of my business. we waited a long time for branch to open and have not been disappointed. We use app but being able to go in person when needed is a huge advantage.

As a 30 year member, I find that the quality of the credit union has dropped dramatically over the…read morepast few years. Branch closures have made it inconvenient to get to the single branch left in Tucson. An hour round trip now. The app and website are down way too much and phone calls for technical support after hours? A robot that can only offer to change your password. And despite having direct deposit for over 25 years...they told us a couple months ago that we didn't qualify for online check deposits on the app because we didn't do enough business through the account. This despite having paid off three car loans with them. One as recently as last year. It was really nice to walk into a branch and be recognized and called by name and to reach a human being when a phone call was necessary. We are looking at ending our longstanding relationship with what we see as a much changed business.

Poor service. Online banking upgrade is a stupid nightmare. Phone queue has 28 callers ahead of…read moreyou. No weekend hours. I'm forced to go in person to fix my on line account. If 28 are ahead of my phone call, I can only imagine how bad the line is in person. As Dylan said, "What price do I pay to get out of? Going through all these things twice!"

Very nice the teller was very helpful. Went to pay my bill fot Hughes. Which she help me out with…read moreit that's time to go is before lunch or after there was no line

From the owner: We specialize in financial wellness for all individuals in our local communities with competitive…read morebanking services. Unlike banks who make money only for their shareholders, we are not-for-profit. Therefore we can be very competitive with our loan rates and other products. This keeps more money in your pocket everyday. We strive to help our members financially thrive. We offer personal and business checking and savings accounts, auto loans, home loans, HELOCs, business and commercial loans, rewards credit cards and low rate credit cards, IRAs, Money Market Accounts, and Term Share Certificates. We also give back to our local communities through charitable donations and volunteer work. By lending a hand, we can lift the whole community. Compliance Note: We cannot discuss accounts, error disputes, billing error disputes, or credit report disputes on public platforms. Please contact us directly to discuss your accounts. Federally insured by NCUA. Equal Opportunity Lender.

My husband & I have been members of this c.u. for many years. One of the reasons we favor a c.u…read more over a bank is that we've always felt we were treated like human beings & could get help with situations. We experienced an honest mistake with a payment recently (thought a payment was posting to my acct, but it actually went through husband's), Called in to explain the situation & see about getting the over draft fee reversed (which is something the c.u. had done for me once in the past) and was told, nope, sorry we'll only do it if it's our mistake & only once (oh, so if it's your mistake more than once, tough luck??). And then, more or less hung-up on..... and, on top of it, the payment came through the same day my husband's automatic deposit hit his account, so, typical big bank tactic, post the debit before the credit, oh, oops, over draft! I'm so disgusted with SEAFCU right now, I'm tempted to pull out our money & go to a local bank instead.

By far my favorite bank and branch. The staff is so kind and patient. Truly the first bank I ever…read morefelt like a valued customer! The bank also has a wonderful children's savings program. Thank you truly and genuinely for making me feel at home despite our disability and limitations

The ATM at this bank is always out of service. Don't waste your time going here. Bank of America or…read moreWells Fargo are down the street from this useless bank.