I had a mail hold and edited it. My package was never delivered. When I called the post office,…read morethe woman who answered was not only very helpful, but funny and accommodating. She found my package and offered to deliver it whenever was convenient. I've used this post office for over 30 years, and whenever I have had an issue (usually with mail holds), it's been addressed and rectified quickly. I've lived in other places in Florida (Jacksonville), and the mail service and help when I've called is HORRIBLE. I've had packages misdelivered to Puerto Rico and and a number of packages never delivered at all. And I've only lived here a few years. Montgomery Village PO compares very, very favorably.

I live a block from this Post Office, but after 20 years, I will no longer use it. It's always been…read moreslow, the staff is ok?, somewhat clean(could use improvement in that area), but in the last 6 months, they've managed to "lose" 3 pieces of mail. The envelopes eventually turned up at their destination...but at least 2-3 weeks later and were mangled/stomped on. Oh, and one of those only had to go from the outside drop off into a PO Box in that Post Office! I work close to Olney and utilize that Post Office instead....the staff is much friendlier and they're quite efficient even when they're busy.

It's hard to give more than 3 stars when they cannot consistently perform the basic function they…read moreare tasked with - delivering the mail. The people that work there are very nice and attentive, especially the postmaster at this branch. However, at least once a week and sometimes more, I get someone else's mail. It's usually for the house after mine. No idea why this keeps happening. I see them reaching into a tray and grabbing what appears to be a pre-bundled pack of mail and putting in my box. When I go through it, yup, my neighbor's mail mixed with mine. I used to deliver it to them myself but started putting it back in my box with the flag up. Sometimes I leave a note ("Wrong house") and sometimes I just put it back in my box and the next day's carrier hopefully understands why. But even that doesn't work. Next day, wrong mail, again! Of course it makes me wonder who is getting my mail.

This post office needs to be investigated. My mother regularly sends out holiday and birthday cards…read moreto kids and grandkids from the Olney Post Office and countless numbers of envelopes have arrived at their destination after having been opened and cash removed. These cards are being mailed to addresses in MD, VA, SC, NC, FL, and AZ, and the same thing has happened...all with one common denominator. They were mailed from the Olney Post office. Yes, I know, I know...you are not supposed to send cash in the mail. But that does not excuse the absolute disgusting behavior of the thieves or the felony that is being committed by clearly someone who works for the United States Postal Service. It cannot be a coincidence that it has happened over and over again with all mailings initiated at this post office. Despicable.

Such nice people. Kevin went out of his way to help me. Easy notary, fast an efficient. The other…read moregentleman was also very nice too. I will use this Location from now on Thank you guys Carmen

I walked in today with it being my first visit to Parcel Plus and was immediately greeted by the…read morestaff. Kevin made sure I had all the proper paperwork for my shipment and told me I was potentially missing a proper label. He said he'd give me a call to let me know if the driver couldn't take the package with the label I provided. He even said he could pack everything up for me and make sure proper documents were inside the package as well as visible on the outside. Kevin followed up with me later in the day to confirm that the package got sent out without issue. I just feel like this customer service was above and beyond and I'm very appreciative. It looked like a well stocked location and with the friendly service, I'd be happy to do business here again. 10/10 positive experience.

Not friendly at this location. I stopped in to do a return while I was in the area. I wasn't…read moregreeted at all. I showed my QR code to the employee. She still doesn't speak or ask me anything. Usually, I'm asked if I need any stamps or had any questions and/or concerns. Not what I'm used to. Don't see myself returning here for anything!

I give credit where credit is due. Now, I'm all about second chances and giving people a chance to…read moreredeem themselves. I went back to this location, and I groaned at when I saw my favorite USPS employee, Paul. ( insert sarcasm). I couldn't believe this guy was smiling, and even was using manners, please, and how can I help you?! I was like, is this guy his good twin? No. It was original Paul. Although the post office could use a makeover and renovation, and 3 coats of fresh paint. Maybe some plants too. He was pleasant. Helped me ship a lot of stuff because I don't have the patience to figure out measurements and packaging and rates. He even offered me a dolly to pick up large packages to take to my car. I saw this cat at the Kentlands location, and he remembered my name, Hello Miss J, how are you? Whaaaaat! I was shocked, he remembered my name. I was thinking, was I on the news or what? Ok. So I hope this type of customer service doesn't plummet. I don't like leaving one-star reviews, but places that improve vastly in customer service most certainly deserve an updated review.

The worst post office and manager, the delivery guy stole my priority mail that had important…read moreinformation from the government, the manager did nothing about it, he doesn't care, I went 10 times to the office and the kept saying the same thing "the system shows it was delivered", delivered where?? In another state maybe. Now, i'll have to pay from my pocket 540$ to apply for a replacement.

Not sure why so many people gave this USPS branch such low stars... Every time I have been here, it…read morehas been a pleasant experience. All of the postal workers have been nice and helpful. This is my local branch and it does a lovely job of processing mail and answering any mail delivery questions.

I use this post office to return my packages and to ship my packages…read more I don't understand the low reviews. This location is rarely busy. However it's one lady that works there during the week. I never have any problems she nice. It is a small location as compared to other locations. There is a small kiosk there too if you want to do things yourself. They also have po boxes that you can rent, it ain't cheap but worth getting so you don't have to deal with porch pirates.

The African American lady at deskt is rude. She doesnt want to help me that all. 10/15/25 at…read more10:45am.

This once was a great, customer service oriented facility, until Postmaster Zaw Htut arrived. In a…read morenutshell, no two customers will receive the same, helpful experience, based on their race. Yes, race. While I routinely attempted to obtain MY mail, Htut was dismissive and told me to pick it up the next morning. While I was being "dis-serviced" by him, a Caucasian family in line next to me received the utmost, quality customer service from their respective postal employee. Htut's obvious bias is evident, because (as it goes without saying, I'm African American), why reject a simple query that should be met without any impasse? At first, he claimed the post office wasn't allowed to release a customer's mail/packages until the next business day, but I corrected his obvious misinformation and told him in 23 years of living in this community, this was the only time I've been told this. I've probably intercepted my mail over 200 times during this span, but again, this biased individual must have thought I was so ignorant, I'd believe him, then leave. Long story short, I called another post office to ask them if I could pick up my mail there if I showed proof, through ID and/or tracking number, and they affirmed it would be no problem, as long as I come during business hours. When I presented this information to the biased Mr. Htut, coupled with my promise to expose his level of disrespect on Twitter and possibly a news outlet, he released my package after showing my proper credentials. Please, if you ever experience a comparable situation here, simply expose him publicly. There's no need for miscreants like him in government.

If you can avoid it I suggest it, they are always super busy and rarely friendly. I get it, it's…read morethe only location in the area but honestly it may be worth it to drive out. Sidenote: everything is an additional fee so make sure you know what's needed prior to arrival so you don't have to stand in line get out and re-stand in line. They need a help person when you enter like MVA .

I would suggest this store hire more help…read more I dropped off a return order to Verizon, got a tracking receipt. The next day the box was on my front porch??? Not sure how it got there - the tracking number clearly shows it was dropped off at the store and enroute to where ever. (according to the tracking info it never left the store.) When I took the package back to the store the next day to find out why it was at my house, the CSR at the counter told me I would need to get a new label from Verizon. He could not help me. I know he may not have considered my time is valuable, but it is. I drove to a Verizon store and got a new label went to another UPS store - that was FAR more efficient with a DIY scanning system. I spent over an hour driving around to complete a simple task. Save your time and money and just find another UPS store.

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!