Only 2 workers at the desk. I spent almost 30 minutes waiting to drop off a package that I needed a…read morereceipt for. There were only 6 customers before me. Slow service.

One of the only USPS locations opened and available after 5 PM (closes at 7 PM on weekdays)! This…read moreis so beneficial for anyone working a typical 9-5 PM shift and that needs to mail something but never gets the opportunity to. Expect to have however, incredibly long lines with only 1 or 2 employees service their customers. Parking is readily available with ample spaces in a private lot. Be careful as there are many cars coming in and leaving the facility so I've witnessed a few accidents in the parking lot.

Very quick and helpful Pleasant service for address change…read more I was surprised. Not typical to be this friendly or helpful at a post office. First time at this location.

The phone number Ms. Tanya B. leaves in her response to service requests is bogus. Ir rings, rings,…read morerings then hangs up. And every response puts their errors on me, blaming me for the forwarding mail problem. All I do is follow their instructions. And get blamed when they don't follow through and put a VACANT sign in my mailbox. I have not VACATED! I have a temporary COA (change of address).!!! Now mail has been returned to senders and they think I no longer live there. Thanks local US postal service for causing a big fat mess in my life.

Not friendly at this location. I stopped in to do a return while I was in the area. I wasn't…read moregreeted at all. I showed my QR code to the employee. She still doesn't speak or ask me anything. Usually, I'm asked if I need any stamps or had any questions and/or concerns. Not what I'm used to. Don't see myself returning here for anything!

I give credit where credit is due. Now, I'm all about second chances and giving people a chance to…read moreredeem themselves. I went back to this location, and I groaned at when I saw my favorite USPS employee, Paul. ( insert sarcasm). I couldn't believe this guy was smiling, and even was using manners, please, and how can I help you?! I was like, is this guy his good twin? No. It was original Paul. Although the post office could use a makeover and renovation, and 3 coats of fresh paint. Maybe some plants too. He was pleasant. Helped me ship a lot of stuff because I don't have the patience to figure out measurements and packaging and rates. He even offered me a dolly to pick up large packages to take to my car. I saw this cat at the Kentlands location, and he remembered my name, Hello Miss J, how are you? Whaaaaat! I was shocked, he remembered my name. I was thinking, was I on the news or what? Ok. So I hope this type of customer service doesn't plummet. I don't like leaving one-star reviews, but places that improve vastly in customer service most certainly deserve an updated review.

Such nice people. Kevin went out of his way to help me. Easy notary, fast an efficient. The other…read moregentleman was also very nice too. I will use this Location from now on Thank you guys Carmen

I walked in today with it being my first visit to Parcel Plus and was immediately greeted by the…read morestaff. Kevin made sure I had all the proper paperwork for my shipment and told me I was potentially missing a proper label. He said he'd give me a call to let me know if the driver couldn't take the package with the label I provided. He even said he could pack everything up for me and make sure proper documents were inside the package as well as visible on the outside. Kevin followed up with me later in the day to confirm that the package got sent out without issue. I just feel like this customer service was above and beyond and I'm very appreciative. It looked like a well stocked location and with the friendly service, I'd be happy to do business here again. 10/10 positive experience.

I had a mail hold and edited it. My package was never delivered. When I called the post office,…read morethe woman who answered was not only very helpful, but funny and accommodating. She found my package and offered to deliver it whenever was convenient. I've used this post office for over 30 years, and whenever I have had an issue (usually with mail holds), it's been addressed and rectified quickly. I've lived in other places in Florida (Jacksonville), and the mail service and help when I've called is HORRIBLE. I've had packages misdelivered to Puerto Rico and and a number of packages never delivered at all. And I've only lived here a few years. Montgomery Village PO compares very, very favorably.

I live a block from this Post Office, but after 20 years, I will no longer use it. It's always been…read moreslow, the staff is ok?, somewhat clean(could use improvement in that area), but in the last 6 months, they've managed to "lose" 3 pieces of mail. The envelopes eventually turned up at their destination...but at least 2-3 weeks later and were mangled/stomped on. Oh, and one of those only had to go from the outside drop off into a PO Box in that Post Office! I work close to Olney and utilize that Post Office instead....the staff is much friendlier and they're quite efficient even when they're busy.

I use this post office to return my packages and to ship my packages…read more I don't understand the low reviews. This location is rarely busy. However it's one lady that works there during the week. I never have any problems she nice. It is a small location as compared to other locations. There is a small kiosk there too if you want to do things yourself. They also have po boxes that you can rent, it ain't cheap but worth getting so you don't have to deal with porch pirates.

The lady working the morning shifts is absolutely pathetic. Doesn't even look at you when talking,…read moreacts like you're wasting her time, literally just tosses boxes off to the side after you drop them off, her attitude towards customers is pathetic and makes me not want to ever come back to this hole in the wall

Thank you,Brevard, for your help in sending my package out for my granddaughter at camp. The camp…read morestarted a policy where you can only send one box for the whole session. So, I had to switch to a bigger box. These boxes are a little more difficult to put together and seal. You knew how to take some of the tape off and reseal it. That is great customer service. I also bought some more stamps, because my Yelp friend, Susie L. made me aware that the price of stamps is going up soon. I got the cutest puppies and kittens stamps. So, smooth sailing and my box should be delivered on Monday. Thanks, to Brevard and the United States Post Office.

The website states that they have Passport service on Saturdays for walk ins. We arrived a few…read moreminutes early expecting a line. But they had a sign saying no passport services.

Amazing customer service. Both lady's were wordenful and helpful to me and my family…read more They honestly had so much patience with my kids and I felt so bad from keeping them so busy with all my stuff but extremely happy and thankful. Thank you so much for your service and for helping me in everything and your wonderful attitude for both of you. My husband and I are thankful for going above and beyond. Stay safe and healthy please. Thank you!

The person i interacted with was rude, impatient, and unhelpful. As someone who's a first time user…read moretrying to make a RETURN to an out of country company it was an extremely upsetting visit and had me leaving in tears. There was absolutely no helpfulness coming from this location.

it may sound absurd, but the germantown post office is literally famous at my dinner table for how…read morekind their employees are. my kid and i both regularly need to ship a thing or three for our businesses and we've gotten to know everyone who works here over the years as random customers. every time we're impressed with the decency and kindness on display. we talk about our post office experience at the dinner table with great excitement. it's a little hilarious but also very sincere, this team us the best.

Slow and staff is unprofessional and talks about customers and managers hide in the backread more