I love spending time here. Gorgeous facility and the staff is great. They have an amazing garden…read morewith a bird and butterfly sanctuary. I truly enjoy it myself, I walk out happy as the people residing here bring me such joy. I have no family but I feel like the quality time I spend here (as a volunteer in hospice) partly fills that part I miss. The way the staff cares for the residents is admirable.

Bay Oaks is a gem for the elderly in Miami. We searched endlessly for a place and happily found…read moreBay Oaks for my Mother In Law. The accommodations, dining and care are exceptional. We couldn't be happier and I highly recommend it for your loved one.

We brought my mother here in June of 2016. The best decision we have made. She has dementia, among…read moremany other health issues. From the day she came in, to the present day, her turn around has been outstanding!! She came in weighing 89 lbs, lethargic, bed ridden, had to be fed and was anti social. In 3 months, she has increased her weight by 10 lbs, eating by herself, does social activities, and is happy and has gotten a second chance at life. From the doctors, nurses, social worker, CNA's and other medical care personnel this facilities has been A+. All personnel is loving, caring and very professional. Couldn't be be happier with her care. Thank you and God bless everyone at Ponce Plaza. Congratulations Ponce Plaza for another 5 Star rating!!! The love and dedication each staff member has for the residents (and our loved ones) is beyond professional. Thank you for all that you do!!! Ponce is just the best place in Miami!! I've attached photos of the 5 star review form the State, Halloween Phots and Thanksgiving Dinner for 2017! The love and care you give your residents and families is so very much appreciated!! Thank you!

A 1 star is extremely generous, this is MOT a health and rehb place but a "NURSING HOME /HOSPICE*…read morefacility the website photos are MISLEADING it's a rundown building, poor elderly individuals in the hallways arguing with themselves and other patients, cold food, backed up toilets and it keeps going and "I speak from experience because I went there for rehab and left first chance I got". I feel sorry for those poor elderly individuals that are suffering without a voice, this place should be CLOSED. . .

My wife and I have lived at The Waterford for 13+ years. We have never once regretted our decision…read more The employees are motived and helpful, the food excellent, the residents friendly and the health center professionals excellent. We recommend The Waterford to anyone who wants to live better longer.

Unprofessional administration seems more interested in financial gain/turning patients in/out than…read morehelping resident that gets admitted to its SNF reach full rehabilitation potential. The aides, housekeeping staff, and nurses & most of the therapy staff are more professional than the administrative staff. However, lower level staff can only be as professional as the training and resources allow. For example, if the staff has to be in the dining room assisting residents who dine there that means without adequate staff, the patients who need the most care in their rooms will not get there calls for help answered. The hallways will be deserted. When you get that call from your loved one that they've been waiting 20 minutes for help. The administrative staff consists of a director, an executive director who did not respond to phone messages until corporate office was contacted, a Case Manager who says she's there to help however imo she's there to help the administration. Staff including Director, Case Manager, some therapy staff need training on HIPAA laws so that when a resident says they want/need family/friend to help make decision decisions, their mistaken or intentional response should not be you are competent & can make your own decisions & not act inappropriately to block family advocating for patient who objects to improper staff behavior. The director of therapy is a speech therapist although they say there's a physiatrist there was none. The billing department person did not respond to a request for a itemized list of charges that would be submitted to the insurance company. Don't expect to get any or much service if you're if you're in your room during meal . In the room my loved one was in , the call button is that is a push button at the end of the cord. It's like the end of a window blind cord with the actual button that you need to press at the bottom so difficult for the patient will know they properly pushed it . Patient doesn't know whether it's working or not and nobody is showing up .The light that indicates it's on is on the wall behind their head and that they are medically unable to turn around they will never know if by push pushing the button someone heard their call for help. Until a complaint was registered with the state, I didn't even realize that they have a intercom system where someone should be coming on and saying "can I help you? How can I help you?" imagine if there was an emergency and you're waiting 20 minutes without assurance that they heard you ? Only after addressing this concern with the agency for healthcare administration, did this system start to be used however, still it was only used when someone was staffing the nursing station to specifically answer those calls . Impossible to reach the facility doctor that automatically is assigned to see patients there. In addition to being able to address medical concerns about your loved one , it's important Important because you need to know what he's gonna say about patient's discharge if anything. During an appeal process it's best to get your own doctors to support your discharge concerns, if you feel your loved one is being told that Medicare won't pay for any further therapy or nursing. Know your rights involving right of family members to be consulted. If patient gives permission they will try to claim the HIPAA does not allow it even if the patient wants it. Make sure you get access to the electronic records portal immediately. The admissions folder does not contain information on where you can contact someone if you have a complaint or concern outside of the facility. Make sure you monitor for accuracy in patient's progress, especially in therapy . Ask for therapy notes every week because you won't find them in the patient's portal . Know your discharge rights. If you have a grievance and it is not responded to timely, go directly to the corporate office if you experience a problem that is not resolved by the staff on the premises. https://www.lifespacecommunities.com/contact/ The brochure that the sales person hands you when you visit the facility in advance of putting your loved one thereIt's connected to a retirement community where they will send the residents to their Skilled Nursing Facility. Lots of them are up in age, and they don't seem to have many local if any family members to advocate for them. One such lady who had no family members I could not leave her room independently was asking for her missing phone repeatedly for a week, yet it does not appear. Anyone made an attempt to locate it. The admissions package claims says facility has a physiatrist it didn't. Facility admits non Waterford apts residents from hospitals. Nursing Director put false information into patient's chart about family member. So make sure you go into the electronic record frequently and read the notes. If you try to address, legitimate concerns they will try to make you look like the problem.

The Agility rehab area is excellent. The social directors do a good job of running a fairly limited…read moreprogram. Unfortunately, the weaknesses are in the dining area, which is a highlight of most places. It is too crowded and people are rushed. The care quality is acceptable with the rooms being cleaned once a week

The staff at this facility are amazing. This is a mission-driven organization that treats the…read moreresidents as if they are members of their own family. I am so relieved that my mother lives in a place that I can trust. The facility itself is also quite nice and they put the investment in to keep the place in great shape. I feel lucky that my mother moved here and I highly recommend it to others.

Unlimited Senior Solutions are great! Thank you, for the amazing place that you find for my mom!read more

The Palace Group in Kendall has been patient and caring in helping my mom and our family with the…read moredifficult transition for our mom from home to Independent Living. They are friendly, efficient, attentive and go over and above to not only make my mom feel at home, but help her feel like she's in a caring community. They organized a surprise party in their private dining room for my moms birthday last week. My mom hasn't stopped talking about the nice decorations, how sweet our staff were and how delicious the food was.

I can't even begin to describe how incredible the experience has been with my parents. I could go…read moreon and on with how great the staff treats them. Rather than writing an entire novel I'll give some examples. I'm long distance caregiving for my parents and they make it incredibly easy to communicate with them. My mom loves the activities and they send me pictures almost everyday of her smiling and delighted to be there. Their attention to detail is incredible no health concern goes unaddressed and they often notice signs and symptoms before my parents do and get them care promptly. They even went as far as throwing my parents an anniversary party including taking my mom to the salon and getting her nails and hair done for the occasion. Worth every penny! Highly, highly recommend!

"I am so grateful for the exceptional care my 62-year-old brother, Doug, has received at Golfcrest…read moreNursing Home while battling stage 4 cancer. The staff has been truly wonderful--kind, compassionate, and incredibly attentive to him every day. The facility is spotless and welcoming, and everyone I've spoken with has been friendly and helpful whenever I call to check on him.A special thank you to the doctors, nurses, social worker, and the amazing team from AccentCare Hospice--they recommended Golfcrest and have been outstanding in supporting Doug through this difficult time. Their care and kindness have made a huge difference for our family.Brad (Doug's brother)"

My mother Maribel J Gonzalez was there for 24 hr had to take her out she was filthy full of pee…read morenever change her clothing; she had a stroke so she not able to move. they got her a snack when I saw the bread full mold very dirty place not even for dog. The admin in charge was really incompetent not professional.

East Ridge has been great with my mom. Alan and his staff on…read morethe Assisted living have taken very good care of her in this difficult transition.

Skilled nursing very poor quality. Office experience was also poor quality no one there to answer…read morethe phone. All the care at night was very poor. A place as pretty as it is the quality of care needs a lot of improvement. awful place !! Very disappointing!!