They failed my car when I got it insepcted, saying that everything was fine except for the brakes. I mistrusted this diagnosis since I had been driving the car and the brakes seemed to work fine. The shop offered to fix the brakes while I waited, and when I said I was going to leave warned me that the car wasn't safe to drive and that I could be pulled over for a safety violation.
Afterwards I went to two other stations; one was busy, but someone took a look at the brake pads and said that while they were low, this was no reason to fail an inspection. Finally at the third place I paid to be inspected again (another $29), and got a pass.
My conclusion is that Sam's is engaging in some dodgy practices to try to squeeze work out of people they think they have at a disadvantage. I might have been inclined to use them to do the brake work I probably do need, but the fact that they failed my inspection as leverage to get the work says to me they lack any understanding of customer service, honesty, and fair business dealing, so I strongly recommend you avoid them. read more