Great service- even better customer service. Front desk person was so kind! Love when people take care of customers with joy and kindness. They recommended changing tires but patched the hole when I declined. Didn't feel pressured for the higher cost option. read more

I cannot recommend this business with more enthusiasm!! I came in with a slow leak, tire needed replacing, and they offered to get the replacement from the warehouse right then and there to accommodate me!! Prices, customer service, and convenience, I won't go anywhere else!! read more

I can't say enough great things about everyone at the Newton location, the team did an amazing job on my Volvo!!! It is old but well-loved, and the two rear tires were stuck when I brought it in for the tires to be rotated. One tire loosened up enough after 24 hours (yes, that long) of soaking in a special solution to come off, and the other needed an extra 1.5 days (nothing says New England salt/snow like that!) to soak off. Ozzie and Jordan kept me updated the entire time, and I knew exactly how much new parts would cost "if" one or both tires needed to come off and the old bolts underneath broke. So many places would not have taken the time to do what they did, but they got it done without any damage!!!! Everyone, make sure to get your tires rotated every 6 months and whether you take my advice or not, be sure to get to the Newton Sullivan Tire location!! read more

Ozzie and crew are incredibly responsive, helpful, and professional. They embody the upmost in customer service. We are so grateful for how well we've been treated by Sullivan Tire and highly recommend this shop. read more

I wanted to thank these guys. I got a flat tire (nails all over the street) and I went to them. There was some reason they couldn't give me a new tire but they took a look and patched me up the best that they could... so I could make it to a dealership (that could give me a new tire). I did make it to the dealership and I appreciate these guys doing it for free. read more

They fixed our tire very quickly, for a good price. Very very friendly staff, and dog friendly! Would definitely recommend.

Outstanding service - had an unexpected flat - which I guess they always are, and called and was told we can fix it right away. Brought it in and was out within 1.5hrs. Was able to do a conference Zoom call while waiting - everything was done fast, easy, and with updates throughout. Thank you for great service read more

The service, competitive pricing and choices are always excellent here. I have been coming here for a number of years(I think since 2017) servicing two cars. read more

Jordan was helpful, communicative and honest. I have come to your shop three times in the last two years. The first time I visited, I had been told by my car dealer that one of my tires had become "compromised" and that it needed to be replaced. I came to your shop for a second opinion - and your staff member graciously came out to my car to check the tire, and pulled a piece of plastic out of the tread. He looked at the tire and confirmed it was completely fine! After that, in January 2024 when I needed all new tires and an oil change - I came to your shop and was treated with the same honesty. Today, I brought the car in for a brake inspection and Jordan was once again honest and helpful. I will continue to bring my car to you! read more

Thank you for a great set of tire they are very quiet and the ride is comfortable Scott was awesome to work with as I had many questions about what tires to go with, he knows his tires and even let me know my breaks were still in a good spot. I was able to get an appointment for the same week and was in and out very quickly. I would 100 percent recommend Sullivan Tires and Scott to work with. Thankyou Michelle T read more

Great experience today with Ozzie! Easily could of sold me a new tire but was able to fix mine on the stop and in very little time. Really appreciated the friendly staff and job well done. read more

Wow, experience was excellent compared to what I have experienced at two or three other tire providers I won't mention . Called looking for 2 specific tires and told would have next day? Wow... made appointment. Both guys running the front desk both excellent to deal with. I explained issues I had at other tire dealer with auto . I waited for the tires install, alignment ad well. The job was complete in short time ; I was expecting an all day ordeal like other places. Technician did excellent install and no damages to rims I had at other places. Prices were very fair and better than quoted from other places.... Bottom line is ; this is where I will be bringing our autos every time here on in. Impressive quality employees, well run operation and I see they earned their reputation and deserve it over many years operating.. thank you read more

I wasn't going to bother writing a review but I just happened to see a Sullivan tire commercial and it brought back a lot of anger from my dealing with this shop . I was pretty shaken after hitting an object on the road that blew two of my tires . I was towed to the shop were the first gentleman was nice and had tires brought from another shop . He was done with his shift and left . After they examined my car the other worker informed me that my rims were damaged, gave me a quote and told me he would have to order them then proceeded to pitch me more work explaining my brakes were not safe . I stopped him right there saying I didnt want to discuss the brakes but he kept interrupting me talking about brakes, safety etc. I told him I needed a mn ( again I was pretty shaken up ) and I needed to examine my options since I lived 30 mn from there but he kept on raising his voice letting me know that he needed to let the only person that was working in the back know if they should put the car back together and bring it down . This back and forth went on for a good 5 mn with at that point both our voices raised . Again I asked him for a mn to make phone calls . At that point I felt angry and really uncomfortable and my back against the wall . He finally went into another room and I quickly made arrangements to get my car towed to another place . This was an emergency situation and not I am getting a sale pitch for extra work .Very poor customer service. Absolutely unacceptable when you just had a pretty bad thing happening to you. I am a woman and I don't know much about cars.I just needed someone that would advise me the best and get me home . read more

Very good service! Prices are okay! Clean waiting area! Purchased for Michelin tires and the car was ready the same day! Question that at speed over 75-80 mph the car vibrates! The car had the alignment done when the tires were purchased! Not sure what this is? read more

I spoke with a sales person at Sullivan on Saturday, April 27, and ordered a tire that I was told would be delivered the following Tuesday and that I would be called, as soon as, it came in. Fast forward to Tuesday 5:00 PM ... I heard nothing so I called to check. The person answering the phone asked my name...I told him who I had been dealing with and was told twice he will call you right back. Needless to say one week after placing the order I have never received a call back from anyone. Not to say that the tire came in or wasn't available...nothing. If there was a zero star rating I would have given it. Sullivan should be ashamed and embarrassed at this type of customer service. I have a few vehicles and am also very active in the local automotive scene. Do you think I would ever recommend this location? I am sure many have had good experiences here, but for me ... rated F. No need to apologize...I have two tires ordered from another large chain and will have them installed this week. read more

I selected the tires I wanted and scheduled an appointment on their website. There was an option for curbside dropoff and pickup, and I selected that option. The confirmation email I received said to call upon arrival, select Option 2, and someone would meet me outside - very convenient during covid. I called the number in the email, and there was no Option 2. I was disconnected so I called again. I had reached a call center, and they transferred me to the Newton location. I told the gentleman I was outside to drop off the car, and he said, "Are you going to bring the keys inside? If not, you can leave them in the car." I brought them inside, as he seemed to have no knowledge of the curbside dropoff process. I was buying 4 new tires, and they called me to say the car was ready after a couple of hours. I paid, and when I started my car, the dash showed an alert saying to check the tire pressure in the front tires. I went back inside to tell them. The gentleman took the car back inside, and found that one of the tire sensors was corroded and needed replacing. The other front tire needed more air. It's a mystery to me why they did not see this alert when moving my car to the parking lot. All in all, the price for the tires was good, compared to other places, but the service could have been better. read more

I made an appointment for an alignment and an oil change. We discussed me dropping the car off first thing in the morning and having it done by 2 PM. I went to drop the car off today and they had no record of me or my appointment. I showed them the three minute phone call I had with them on Monday. They still weren't able to fit me in and have my car back before 6 o'clock. Very disappointed how this went down. I ended up going to Ford and they took me as a walk-in. read more

Been a customer for years. The7y always go the extra mile to keep me coming back.

Sullivan tire did a very good job and kept me posted when my car was finished! Thank you for doing a great job!

I got a flat tire on the side of the highway on my way to work. I called Sullivan's as they were up the street from where it happened and they were able to fix my tires that day. Mike was very friendly and helpful, he was able to get me a Lyft to work which was so kind! Made a bad start to the day much better! read more

Great service, fast, responsive and reliable I've been using this location for over 4 years and have never been disappointed They always come through read more

had to replace two tires from the same side. They confirmed that they will put two new tires in the front and and remaining two good tires in the back so it balances well. we are 45 mins away from this store and today when we went to pick our car, both two new tires were in same side rather being in front. they asked us to come back on Monday to fix it. driving back again on Monday, taking off from work on a working day is too much of inconvenience. read more

I had a nail in my tire and had to order a new one. They offered to have me fill my tire every morning for a few days while I waited for it to arrive in order to avoid a tow and keep it semi driveable. I thought that was really nice of them to offer read more

It takes a lot for me to trust an auto shop. Sullivan Tire & Auto has earned my trust ENTIRELY. I have had my brakes replaced, bought new tires, and had a variety of other things done with them (with multiple vehicles). They have always gone out of their way to give affordable options and are always transparent and honest. At other shops, I usually walk away feeling like I overpaid and was taken advantage of. Every time I leave Sullivan, I feel happy knowing I have a team of professionals that I fully trust. While I can't afford to get everything done all at once, Sullivan helped me understand exactly what needs to be done and what it would cost. This is the only place I would ever consider going to for any car related issue. Thanks David!! You run an amazing business read more

I called at 8:00 AM on Wednesday, July 3rd, 2024 and talked to the manage Michael. I had a split on the inside wall on the driverside rear tire. I didn't know if I would be able to get a new tire because it was the day before the holiday and I did not want to drive the car on the highway with the donut tire. I asked Michael if he could help me out and he said if I have your tire in stock I will squeeze you in. Michael put me on a brief hold and came back and said that I was in luck that he had my tire in stock. Michael told me to bring in the car. I was at the shop by 8:30 AM and I was out of the shop within the hour. Kudos to Michael and the technician who gave me a new tire and sent me on my way. I also have to say that having the tire insurance is a great benefit to have. My new tire was pro-rated and with the insurance I did not have to pay full price. Michael thanked me for shopping at Sullivan Tire and told me to enjoy the 4th of July holiday which I did because of the great work done by the employees at Sullivan Tire. read more

I used the online booking to make my appointment and it was so easy. I received a confirmation email quickly. Dropped my car off for an oil change and new tires. They were able to get my tires quickly from another store and replaced them in a timely manner. I was very impressed and will be returning for maintenance. Highly Recommend!! read more

Brought my Jeep in there for a specific problem and received a laundry list of 'danger' items that needed to be fixed - that was fine, it's not hard to imagine that an older car would need some additional repairs, so I agreed and decided to phase them out over two weekends. When I picked my car up after the first phase, there was zero difference in the car - the breaks which were 'fixed" still sounded and felt the same and a tail light that was 'replaced' still didn't work (didn't notice until that night when someone else told me). Additionally, the car was filthy and there was grease all over the steering wheel and leather seats. Needless to say I didn't bring it back for phase two and can't imagine heading back there again...maybe they should just stick to tires. read more

Sullivan Tire & Auto Service - Auto Repair Near Me - Newton, Massachusetts

Going with a fiver based on my recent experience at Sully's today. I called on Saturday for a quote on new tires for my car. They were able to match Tire Rack's price which is all I cared about. I was given a quote for installation which was very low, and there were no surprises today with hidden additional fees. In other words, this was the best possible deal I could have gotten for these tires anywhere. read more

Had a basic tire leak, was charged $30 and had to wait until late the next day to get such a simple fix. Never have I been charged for it nor have I ever not been able to get it done quickly. I asked them for a front and rear brake pad replacement quote and they told me rotor change was necessary and the total would be $1200. I got my pads done elsewhere for $300 and it would've been $750 if I did rotors too at the other shop. These guys are a factory -- customer service and value are not their strengths. That being said would probably trust the job they do. read more

I've been coming here for years and always have a great experience at Sullivan in West Newton! They explain clearly what my options are, which fixes are most urgent and which could possibly wait, and the pricing always seems reasonable. I also feel it's important to mention that as a woman, I've always been spoken to by the staff in a manner that is respectful (which is sadly not the case at every mechanic). I really appreciate that about Sullivan, and it keeps me coming back! Thank you!! read more

I've been going there for about 14 years and in my experience they are terrific. Courteous, reasonably priced, knowledgeable, always accurate about when my tires will be done. Used to order from tire rack and get them shipped to this location but I just buy from them now. The prices are about the same and I want to support them! read more

Very thorough with the car inspection. Explained it extremely well & detailed. Friendly and helpful through the entire process. Would highly recommend. read more

I was planning a fairly long trip, and while the only immediate issue was a randomly occurring soft tire every four or five weeks, at nearly 70000 miles on two original tires and around 40000 on the other two, I decided it was time. Mike gave me my options, didn't even push me to get tires right away ("You could wait another month or two."), and I figured all in, I might as well go for all four new tires. Rated at 85000 miles, I may turn thus car in with these tires! The honest counsel, the listing of options, letting me make an informed decision, Mike and Sullivan Tire have shown me why so many people recommended them without hesitation. read more

Just don't get anything other then tires they over qualify technicians and try to up-sale and are ridiculously expensive

11/30/2019: Went in with a tire pressure warning light on. Sullivan tire recommended that one tire be repaired and also recommended replacing the air filter and cabin air filter; they also told me that the brake fluid was gray and should be flushed, that otherwise my ABS might not function properly. I said to yes to all of the above. $245.47 When I picked up the car, the first time I tried to start the car, it would not start, but the second time it did. I had not had this problem before. The next day, my car would not start. I called Sullivan Tire and they said that it could be the alternator, and is probably unrelated to any work they did. Fortunately AAA was able to start my car and suggested that the battery be looked at. Sullivan Tire replaced my battery and did not charge me for labor. $124.65 12/14/2019 update: The tire pressure light came back on a week after one tire was repaired. I took my car back in today to Sullivan Tire and was told that 2 other tires have a corrosion problem and need to be opened up and cleaned, for about $30 apiece. Seems like they should have noticed this when I took the car in 2 weeks ago after the tire pressure light came on. After speaking with a manager, I learned that today's repair will be done for no charge. I asked a lot of questions about whether the corrosion problem of 2 tires diagnosed today should have been caught when I brought my car in 2 weeks ago with the tire pressure warning light on. The response was no, that Sullivan's standard practice is to do a visual inspection and also check tire pressure, and one tire had low pressure, so only that tire was repaired 2 weeks ago, and that they wouldn't have identified the corrosion issue with 2 other tires. However, Sullivan tire also did enough inspection to recommend replacing 2 air filters and the brake fluid. The manager agreed that the experience that I have had the past 2 weeks could happen again, based on Sullivan's standard operating practices. Good thing that I have unlimited time to keep going back to Sullivan Tire to keep my tires performing (NOT!). read more

Took it in today for vibration from the tire, they did a whole diagnostic and determined that it wasn't dangerous so I didn't need to replace my tires yet. All free of charge. They've always helped me out when I needed it and are very nice people. Highly recommend read more

I have been using Sullivan Tire in West Newton for many years. The service is great with excellent quality and always on time. People are helpful and friendly. read more

I parked outside of Sullivan and auto service this weekend for a few minutes to run into the bathroom on my way back to New Jersey where I am from and my car towed this is a complete scam they did not even put any signs up saying that if you parked there that your car it would be towed only on the complete opposite side of the parking lot. I was freaking out thinking someone stole my car, this is absolutely absurd. If you are going to tow cars THE SIGN MUST BE VISIBLE TO ALL PARKING SPOTS! Bullshit. read more

Excellent customer service. New manager so professional, courteous and helpful! I bought my tires there, too. Always able to get the right tires very quickly if not in stock. read more

I had never been to Sullivan Tire before but while driving got a nail stuck in my tire so I stopped in because it isn't far from my office. Gentlemen at the front desk looks at a photo I took of my tire and says it has to be replaced. I ask how much and he says $240 for a new tire but they don't have it in stock. Good for me because I drove just down the street to the Jeep dealership. Guy takes a look at the same photo and says "oh no problem, I can patch that." $35 later my tire is fine, patched, and I'm back on the road. This place doesn't even deserve one star. Avoid!! read more