I have a phone appointment for the one-time death benefit of $255 TODAY at 11 am due to the loss of…read moremy husband. It is now 12:15 pm. NO PHONE CALL. I am on hold waiting to speak with someone at the local Reno SS office. Even though my husband was already getting social security I cannot get survivor benefits until I am 60 which is this August 11th! HORRIBLE COUNTRY WE LIVE IN! Oh yeah, fun fact: my husband was also a VETERAN! Update---I finally got in touch with a live person. They rescheduled me for May 5th. I'm sure there will be an excuse then too when I probably don't get that phone call. Too bad your cushy government jobs aren't an incentive for you to actually show up at your jobs!!! I just can't wait to set up the appt for when I turn 60 this August and file for actual survivor benefits. I'll be lucky to get those next year sometime. Yeah I forgot, even though my veteran husband was already getting social security because I'm 59 I don't matter. Reno social security and social security overall needs to DO BETTER.

Quality/Quantity - What a negative experience!! Worst than all my CA DMV experiences combined, and…read morethroughout my life, I have gone through all the CA DMV challenges! The good news is that the DMV has improved significantly. This Social Security office and department has much to learn. It has been over 15+ years since I have had access to my SS information and benefits. So before making an appointment to come to this office, I amazingly was able to get online access last week, so I suggested for my wife to do the same. And now they locked her out?!?! So after a very long wait and a few tries on the phone to clear her account, it failed. They had us go to the local post office for an in person verification, but it was a different system and can NOT communicate currently with the SS system. What a waste of time. So on the phone again... Made an in person appointment to our local office. Well we thought we did, the lady (that lied) said she did. But when we got there, NO appointment was found. So they gave us a walk in #. After an hour of waiting, we asked the security guard if this was normal. He said no and gave us a few suggestions. While my wife worked on his suggestions, I started asking ALL the people around me how long they have been waiting, up to 4 hours... WHAT!!!! The good news is that we are still very young and will not apply for the benefits any time soon. I hope my wife gets online access years from now.... Atmosphere - Small parking lot, but more than enough spaces for everyone. Small lobby, not enough room for everyone. Clean restrooms. Service - The two security guards were friendly and nice. And also helpful. The rest of the employees were stressed out! Understaffed, overworked, and probably underpaid. Price - Decades of payroll contributions!!!!!!! And only get to hear from the media that benefits keep getting pushed out later with less $$. Owner Comment - What a broken system. Please get with the times.

I am so tired of this place. I have to keep going in because THEIR IT department messed up MY…read moreinformation for Medicaid and I've had a case open since October...nothing still has been resolved and I'm beyond pissed. I don't have health insurance and I am now pregnant and I asked to go on an emergency medical plan or whatever since I am now pregnant and they said "we can't do anything until we hear from the IT department". THIS HAS BEEN OPEN SINCE OCTOBER, and I keep going in to that place and they still will not try to do anything. I went in on June 4th 2026 and supervisor Carli Fripp was supposed to be on hold with the IT department until they answered and then give me a call back to tell me anything, and she never called me back. I am about to sue the state, I have so many unpaid bills, because why would I pay a bill when I should be on Medicaid.

I am extremely frustrated with the State of Nevada Department of Welfare and Supportive Services,…read moreGreenbrae location. Every time I come in, I'm told the queue is already full and they can no longer help anyone. I have called every single day and stayed on the phone for over an hour at a time, often with no one even picking up. I work full-time and have even taken time off work just to wait for a scheduled interview but no one even called back. I've left work early on multiple occasions hoping to be accommodated, but still get turned away because they close at a certain time when I'm there an hour before they close coming from work. What makes this even more frustrating is that my application was denied stating that my household does not live in Nevada. This is completely false. I have lived in Nevada for 21 years and have never left. A department that is meant to help families in need should not make it this difficult for working parents to receive assistance. Instead of helping people, this system continues to shut them out. This experience has been exhausting, discouraging, and unacceptable.

How could I like the IRS? Well, I can't speak for the entire organization, but the Reno office is…read morepretty darn great. I had been struggling for weeks to get a previous year's tax transcript which I needed for certain grad school testing bureaus. Online- nada, zip. Phone calls? You've got to be kidding me. A top-notch accountant came through big time and helped me out. All I had to do was mail the form to Fresno (IRS regional office) and in 10 days it was supposed to arrive. Nada, zip...and my deadline was looming. I finally decided that face-to-face was needed and stopped by the Reno office late last week...big crowd but the guard/crowd control officer, who runs a tight ship, saved me a ton of time and energy when she asked what I needed. She told me that the transcript request system was down, all the way to Vegas. So, I returned bright and early Monday morning. Yes, there was a wait, but after an hour or so it was my turn. I was helped by a cordial IRS staffer and had my documents in hand within 5 minutes. Victory! Pro Tips: They open at 8:30 AM but if you want to be first in line, get there before opening time and wait outside. There's a little concrete planter you can sit on. The office is ground level in the big bank building across from District Court on Virginia/Court St. Most lot parking is 30 minutes only so opt for street/metered parking. Bring your quarters; 15 minutes per quarter. Don't bring in drinks or food. Don't cop an attitude, and you will be treated well. Get a number, input your info on the touch pad, and sit down. Quietly. Violators will be called out. No public restrooms so arrive (and stay) dehydrated. Bring a book to occupy yourself. Be smart (unlike me) and don't go to the IRS right before tax season

I needed to get the proper form to request the automatic extension for filing my 2019 Federal Tax…read moreReturn. Living at Lake Tahoe the only IRS office listed was Reno NV about 65 miles away or a 130 round trip. I drove to the location which is the Reno Federal Courthouse. When I asked for the IRS office, The guard directed me to a form rack as apparently there is no actual office. The rack, which was in total disarray, was the only source of information. The Form 4868 was not available and clearly the guard was clueless as to the situation and offered no remedy. How can this be 5 days before the tax filing date on 7/15/20? A half day wasted.

These people do not offer any mental help or veteran care. In fact they assault veterans. I was…read moresexually assaulted in the booking area. I was threaten with a taser for no reason, I was already being restrained on the floor. I have tried to get my records and video but they refuse. Worse experience of my life. I also believe that I was retaliated against because I told them i was a veteran and believed that all should be treated equal.

The cashier working today, Wednesday, August 20 at 4:00 PM, was very disrespectful and treated…read morepeople poorly. I understand that some people may be here because of certain circumstances, but that should not affect the way customers are treated. Everyone else was very nice, except for this woman at the cashier and the man in visiting. I felt that I was treated very poorly and differently compared to how the cashier spoke to the person behind me. She was much kinder with that person, but with me she was rude, dismissive, and unpleasant.

The new location for the Police department is better located for the public. There is easier access…read moreto parking for local citizens.

Hide my car broken into a few months ago and around $5000 worth of equipment stole stolen out was…read moretold to file a report online an officer was not willing to come out and never heard back on the report and so I called 15 days after the incident happened to see if there were any update updates on anything and they had actually lied about evidence to close the case. There was a camera less than 5 feet from my car and they claimed there wasn't and I called them out for that and they said if you're gonna question us we will take action against you. Don't fucking call Reno PD if you're a victim of crime. Handle it yourself.

On June 16, I experienced extreme chest pain and the 3 men from 45 A responded. They were…read more efficient and kind. I thought I was having a heart attack. They worked me through my fears. The doctors at Renown said they are some of the best I have just been released to home and want people to know if you need help these men are the ones to It doesn't hurt that they are all tall and handsome!

My 70 yr old bestie, Christina, lost her cat due to negligent maintenance workers. And he was gone…read moresince last Wednesday. Hes chipped but we could not find him. Yesterday, on sat, my friend found her cat by following his cries only to find him in the tip top branches of a very tall tree. He couldn't get down. She was almost hysterical at her Esa animal in that predicament. She called the local fire dept and 15 min later she had 5 firemen at her door. They took the time to crawl onto the 2nd story roof and use a tool to pull the branch to them, then they threw a blanket over him and brought him gently back down to her. It was an amazing thing for them to do and they saved an old sweet woman some major heartache and pain! GREAT JOBS GUYS! THANK YOU!!!

Today I came into the Washoe County Accessor's Office to bring in a very important property tax cap…read moreform, as a brand new homeowner of only 9 months. I was greeted by Canada, who is a Five Star Office Specialist, and she made me feel so happy. It is scary being a new homeowner and we all want to do all of the right things. Canada helped me with her kindness and professional skills, and I turned in my form correctly and on time. Yea me! Thank you again Canada, see you in my future. Well Done. Julie A

Staff are OUTSTANDING. Always assisting and professional in every manner. MAXO Kudos!read more

Not friendly or efficient…read more I guess when it is the only place that has the records it is easy to be rude. What I don't understand is the why? It is a county job with benefits, weekends and holidays off, and retirement. Why not just smile and treat the taxpayers that are your customers decently?

I recently had to visit the vital records dept. to pick up a family members birth certificate. I…read morehad gone on my lunch break from work so I was in a hurry. The lady working the counter was so nice to me, she even took the time to show me exactly what was needed for me to fill out the paperwork and give her all my documentation. After completing all the necessary forms I started to walk away thinking I had to come back the next day to pick it up. She called over to me and said she would only be a minute if I want to just stay right there and wait. Within 3 min she called me over and gave me the certificate. I was so impressed with her professionalism and how friendly and helpful she was.

A Shoutout to Dana and the Dream Team! I recently had the…read morepleasure of working with the Department of Taxation, and I must express my gratitude for their outstanding support. Closing up shop on business tax filings was a breeze with Dana and her colleagues. They were quick to respond and incredibly helpful in their efficiency and friendliness were truly commendable, and it made a significant difference in my experience. Thank you for making a potentially arduous process not only manageable but surprisingly pleasant and I highly recommend their services to anyone. Cheers to you, Nevada Department of Taxation, for making taxes as easy as pie in the Silver State! Sincerely, Bryan.

11/24/25- Picked up…read moremy son yesterday.. This was the second time he took the train from Sacramento. First time I didn't park and just picked him up.. This time he suggested we should check out the station as our first time trip is in a few weeks. Train was exactly on time.. Thank you Amtrak for delivering my son safe and sound..! I loved being able to watch him through his trip from the iPhone .. Looking forward to our first time ride.. Downside was he said there wasn't any WiFi..

A nice little train station with wonderful employees Within…read morewalking distance of hotels, ect