I took my Nixon 51-30 in to get sized and they did no problem. I also had another 51-30 but the…read moreband was tearing, Jen is the one who helped me in mentioning I could send it in under warranty and if they could not fix it I would get a credit. she actually sent it in and a few days later called letting me know I had a $450 credit towards any Nixon watch. I debated over another 51-30 or the new Nixon Mission SS smart watch(which she mentioned I should check out as well) for about a week in which they were very patient as I stopped by the store several times to try them on. I finally decided to go with the Mission SS and she put the order in for me right away. She called 2 days later and my watch was in, They ended up sizing it 2 different times for me to get the right fit, very knowledgeable staff with excellent customer service! highly recommend this store. and Thanks Jen.

I bought a Gucci there for more than $1500. I recently notice there is some steam inside the watch…read more I took it to the store and ask them coz it says water resistant. The staff said it is water resistant, not steam resistant. I was so surprised to hear that since this is one of my more than 10 watches and none of them ever get steam inside. Another staff said they would contact someone and see if it costs to fix and noone ever called me for 2 weeks. This is my first and last watch I will buy from here. Shitty service ever!!

I needed a quick battery replacement on my Burberry watch last week. I stopped in to Time…read more Square Watch since it was close by. An older gentleman took the watch in and it took him about 15 min to change the battery. He said he did not just changed the battery but gave the mechanism a good cleaning as he noticed that it is a "better" watch. I appreciated that! The cost for that was very reasonable. I have a few other more cherished watches and I will not hesitate to bring them to him when the need is there. He told me that he's been in the watch business for a very long time and he definitely showed he cares about his work. Thank you!

Got my watch battery replaced. Good fast service. Price was fine. He didn't smile though. 4 stars.read more

They provide Bespoke service, very friendly and professional staff. My friend's father customize…read moreengagement ring from them about 20 yrs ago.

From the owner: Luxury jewellery boutique located in Burnaby, BC, on the second floor of the Metropolis at…read moreMetrotown mall. Montecristo Jewellers has been offering handcrafted designs since 1978. Specializing in engagement rings, wedding bands, and exquisite gemstones. Along with our handcrafted, flagship line of jewellery, discover curated collections of high-end jewellery and luxury watches. Jewellery brands include: Anna Maria Cammilli, Mikimoto. Watch brands: Bell & Ross, Blancpain, Corum, Longines, and Mido. Montecristo Jewellers is proud to serve the Greater Vancouver Area in BC with 3 boutiques: Metrotown, Downtown Vancouver and Richmond Centre.

I had a very pleasant experience working with Jill. She was very nice and she is very knowledgeable…read moreon the products being sold. I was working with Trushna originally and I wanted to see the ring in person. They had it expedited to the store for viewing and I was told to ask for Jill when I am at the store. She was very prepared when I told her my name. She bought out her equipment and ring right away. Excellent service. It was a pleasure working with the marketing person Trushna and Jill. I love the quality of their product and I left happy.

Go in the mornings. Best at the start of day. Most of the staff are attentive…read more Sale items are well priced and higher quality to other stores. So if you need as is, it's a good option. For customization, upgrades, or fixes, I would look elsewhere though. Don't order online. Always have it for viewing in-store. Received items from their online store that were disappointing and couldn't be returned. The staff at this location will help transfer online items for viewing.

Like Corolyn L wrote, I stopped by here changing batteries. I bought them in Japan long time ago…read more Not only changing batteries, the tech guy polished everything except leather band so that all small scratches gone. He did good job and I was so pleased with the service. Life time free battery service is awesome!

Gerry took the time to replace the loop on my Swatch watch. He was professional and helpful.read more

Walked into the store on a rather lazy Sunday looking to buy a mens ring and I must say that I'll…read morenever walk into this place again. Not only were the two employees there stand-offish when i approached them looking for a mens ring. They down right refused help me find out my ring size!! I asked them if they could size my ring finger...since thats important when buying a ring....and they said "Sorry the Goldsmith isn't here to assist with that". Uum really! First off im not buying gold im looking for mens tungsten and Secondly if you cant use a major to size a ring your in the wrong business. RUDE...INEPT and slightly confrontational. Dont waste your time.

I highly recommend Vandy here. If you want good customer service, ask for her. Although they didn't…read morehave what I wanted (specific gold ball-back earrings), she was very kind and thorough. She took the time and effort to show me everything they did have.

I received excellent service. I brought in 2 watches my father owned and could not fix, an old…read moreSeiko and Breguet. It took Andrew a few minutes to figure out the problems. He is very experienced. Thank you Andrew!

Came in earlier this afternoon because one of my watches had a dead battery. I called and spoke to…read moreAndrew, and he was very pleasant on the phone and I decided to drop by to give him a try. I was in the neighbourhood, so getting to his store was really easy. Parking outside on Hastings was plenty, so that definitely makes things a lot easier. I was greeted by the same friendliness on the phone and told him I was the one that he spoke to 10 minutes ago. He took my watch into the back to open up and check what type of battery it required. It was a simple replacement and he charged me $12.xx for the whole thing. I was in and out of the store in less than 5 minutes, so service was definitely quick, friendly, and efficient. I would highly recommend everyone that has any sort of watch issue give Andrew a try. I think I've found my new watch guy! Bonus points for having a very cute little dog!

What a joke! Came in to inquire about replacing a watch battery and the guy was condescending and…read morerude. $14 to change. I would rather spend the $1 extra and go to Sears. Way better customer service at Sears. This is a Canadian owned company? I would have rather supported them instead of a large retailer but it is always the service that makes a difference.

Time for a treat! I was looking for a rose gold watch for myself. Only a few stores had these…read moreoptions, but Timeco at Metrotown was one of the only carriers of Marc by Marc Jacobs watches. When I initially entered, no one seemed to notice or they didn't approve me, which I appreciate when I'm just browsing. Fortunately when I looked up for some help, someone was there to assist. I tried on the Henry Rose Gold Watch with Crystal detailing. Instantly I fell in love but I took my time with looking at it on my wrist in the store, which the salesperson didn't seem to mind at all. I asked about warranty, they said there was a 2 year international warranty for the watch by Marc Jacobs. As for Timeco, they offered a one year warranty just for battery replacement, which I doubt will die in one year but better than nothing. Before ringing up my watch, I had the band sized. The salesperson said it was a final sale with no exchanges or refunds after the adjustment. Of course I had fallen head over heels for it so I knew I wouldn't be returning it, but for people who aren't as confident... please be aware of that! With a few quick bangs and clangs with a wooden hammer, my watch was adjusted perfectly. My salesperson was careful to ensure I got back my extra watch band pieces, stamped my warranty booklet and I was off in a blissful cloud of rose gold timekeeping. Overall, I had a positive experience at this location.

Awful service! Was charged a fee, but the watch would not…read morework. Would not refund the fee!

Their prices are comparable and even cheaper than a lots of jewelry stores. They will match price…read moreif you proved lower price from someone else? They carried the warranty and repairs on premises instead of send it back to the manufacturer? In the past years, I bought at least five watches from them and no complaints!

I like Fossil. I like their watches, and I like their leather goods. Usually I have had really…read moregood service here. But... there's always a but.... I bought a watch here nearly 2 years ago for my man friend. Awesome watch, gets compliments all the time, so no problems there. However, I took the watch in to get the battery changed. I had checked with the store a few days before to see if they did them in house. Yup, no problem, $10. Sweet deal, I thought. So I brought the watch in, dropped it off and went back 10 minutes later. Apparently THIS watch face is different from other watch faces and doesn't fit the compressor for re-sealing the back of the watch. So they can't do the change for fear of cracking the crystal. I was told to try a couple other places in the mall, but warned that they would probably have to send the watch elsewhere, as well. Meanwhile, as I am having this explained to me, a sales girl comes up to my neck and starts inspecting my necklace, and touching it... all up in my business. Please, if you like something, just say so, and I can show it to you if you want a better look. Don't just walk up to me (while I am engaged with someone else, mind you) and start touching me without saying a word. That's creepy. I'm not a mannequin. Anyhow, after making my way around the cursed Metrotown, I decided on TimeCo, but their rate was double what Fossil would have charged me if they could have done it in house. And supposedly, Fossil watches may have more than one battery, so if there are extras I will have to pay more... Why the eff would they need more than one battery? And how am I supposed to know if they are telling the truth? First of all, when I bought the watch, it would have been nice to know that the battery changes were going to be an issue. And second, maybe if you are going to sell those difficult watches then make some equipment that can deal with them in house, so your customers don't have to go elsewhere and pay more money. And extra batteries? Why? Clearly, the staff at this store are not to be blamed for not having the right equipment. That is a Fossil issue. But not letting me know when I bought the watch was a failure, and all-up-in-my-business chick was just creepy. The staff member (I expect she was a manager?) who explained why they couldn't do it was very nice and professional and I had no issues with her or the rest of the staff. It was just very disappointing to have to get it fixed elsewhere. Fossil should take care of their products, and I shouldn't have to pay more than everyone else does to have a battery changed. I don't mind waiting a few days, but come on, $20? Lame.

What on earth is this abomination of a retail store? They are horrible. Tachy displays. They have 8…read moreof each watch sitting next to each other. Wow I feel so unique buying one!