George came out to install our system at the promised time. George was very knowledgeable ,polite and a true professional. He made sure to keep me updated as he was working and went over everything when he had finished the job. George was efficient and cleaned up when he was done with the job. Jessica (Inside Sales ) helped me find the correct system and was a pleasure to work with. Jessica answered all my questions and I never felt pressured. read more

I called Water Tec because my parents had used them 10 years ago and were pleased with the product. Our sales representative was on-time and professional, our installer, George, was the same. Outstanding introduction to the company! I signed up for delivery of the salts, my husband and I are both very busy professionals. About a month later, I received a call stating our delivery would be the next day, I called to confirm and was told I didn't need to be there. The salt was never delivered. I waited a week and called to cancel the service. Up until this point, Water Tec would have received 5 Stars. I find it ironic that their slogan is "Service after the sale." My parents had the same issue 10 years ago and continue to buy their own product at Home Depot. read more

This past Monday I had a confirmed appointment and what a HORRIBLE experience. My appointment was between 3 and 5 PM. I raced home from work and waited and waited and waited..... Finally at 4:30 I called Water Tec and spoke to Chris. He couldn't tell me what happened and the person who was supposed to come had gone home. Most disappointing was there was no concern or offer to do something to make up for their mistake. I told him so and he said he couldn't do anything. He said, do you want to reschedule?? Really??? I asked for a manager and the manager wasn't available. I asked that a manager call me as soon as possible. Chris said okay. Well today I'm writing my review because a manager has not called and it is 4 days later. We really try to do business with local companies but when you get treated so poorly it makes you feel like maybe in water treatment systems, a national company is the way to go. I was pleased with the follow up from the owners. I realize mistakes can happen and how a company resolves issues after a problem is the key. My husband and I have decided to proceed with a Water Tec system and it was all because of how impressed we were with the owner's follow up, knowledge of Tucson water as well as the comprehensive proposal he gave to meet all our needs. I will give another review after our install in April. At this point I'm much happier and I expect to be delighted in April. read more

We contacted Water Tec for a quote on a softener and RO system. Jack arrived on time for the appointment and was wearing a mask when he entered our home. He was extremely knowledgeable about every aspect of water treatment. We purchased a system from him during his visit. Installation of the system was scheduled on the spot for approximately a week later. The technician arrived on time and installed the system for us and thoroughly explained the operation. Its been about one month since installation and everything is working great. The RO water tastes great and were using less laundry detergent. No hard water spots on anything is also wonderful. Give them a call for an estimate, you wont be sorry. read more

First the delivery guy dropped off 2 bags of salt without filling the almost empty hopper. When I called the office to get someone out here to fill it I was repeatedly told no that it wasn't going to happen because they already filled it and why can't I just fill it myself? The notes clearly state to fill the hopper and leave 2 bags behind. When I finally disclosed that I am disabled and not able to do it myself that's when their guy begrudgingly agreed to send someone out. The guy that came out the next day filled the hopper, but left the empty bags on the ground next to it and put on the order that the reason they had to come back was because the delivery notes were confusing. Guess what? Those notes have been the same since 1992 and no one else from Water Tec has had trouble following them. Their customer service in the office is atrocious and the delivery guy they sent is lazy and dishonest. read more

We have a system, installed by Water Tec, that works fine now. The original install was done incorrectly, and the salt reservoir filled with water, contaminating the salt and turning it to a liquid solution. A 5 hour service call corrected the issue, a new bag of salt was put in the unit, and all has been working fine. (At the time, we were impressed enough with the service to recommend Water Tec to other family members who needed a water softener system!) Then, 3 months after the service call, we received a bill seeking payment for the bag of salt ($8.54) they needed to use when fixing the first installer's mistake. I immediately called Water Tec and spoke with Kim on the phone describing why I did not feel it was appropriate for me to pay for the fresh salt. She said she would forward my comments to billing and waive the fee for the fresh salt. Today, about 45 days since I spoke with Kim and received her verbal reassurance that the fee would be waived, I received another demand from Water Tec for the $8.54 payment. This time stamped "Past Due". I don't mess with credit issues, so you folks can have the $8.54. You also get a review that states your equipment is good (after the second install) and I would recommend your company with prejudice. If a person is willing to risk a bad credit ding for poor office practices, go ahead. Approach this company like you would a rattlesnake. It is not necessarily bad, but use extreme caution for it may bite you. I wish you success in the future, and perhaps suggest that you consider a meeting or two on your office practices and customer service. read more

Water Tec is great! They did such a good job with our reverse osmosis system, we had them install a complete water filtration system recently. The staff and techs are very knowledgeable and helpful. I highly recommend Water Tec! read more

Wish I could give zero stars. Stay far away from this unethical company. They use bait and switch tactics and then when you push for the equipment they originally quoted instead of the cheaper model they show up with, they bump the price up. I have given this company multiple opportunities to make this right. Their own service techs are very critical of their own company, and there is such disorganization in the office that multiple people tell you different things and make promises that are not communicated to others. There are too many options in Tucson to put up with this lack of service and integrity. read more

Our service technician was Trent. He diagnosed the issue with our water softener quickly and completed the repair. Professional and courteous. Will request him if we ever have another issue. We have three houses, all with Water Tec systems. Excellent quality and customer service. read more

I am stuck with this company because I'm a renter but I'm sure there are better out there. There is a 24 hr emergency number on the water tec filter but nobody returned my voicemail. Then the first line person I spoke to on the phone was rude, aggressive, and apathetic. The worker who came out was nice and seemed efficient but promised me the refrigerator would fill " in an hour". Of course it didn't. Now I'm stuck having to take yet more time off work to have someone come in and look at that. I hate when jobs are not completed on first visit. read more

Water Tec, is by far the Cheapest Softening company in Tucson. And their customer support is outstanding. Never have had any problems, with getting questions answered. They are very patient and willing to educate you on how to operated, service, and maintain my equipment. Jake and Greg up at 1st ave are very nice, and very customer friendly. read more

Water Tec products are outstanding and their service is phenomenal. I had an R.O. system in another house and when we sold I missed my drinking water system. The water was great tasting and they serviced it every year. I have been distilling my own water till we found a Permanente place. I have dealt with Jennifer on getting a new system installed and she has been very honest and easy to work with, rearranged other appointments to accommodate my needs, upgraded my product when they did not have what I ordered in stock so I wouldn't have to wait. I can't say enough good things about this company and their product. read more

After reading the comment by Barbara T., I felt compelled to comment on Yelp* about my experience with Water Tec of Tucson, an A+ accredited BBB local business. I would hope that nobody would make a decision about doing business with a company after reading only one review on any Internet website. There are many favorable reviews of Water Tec of Tucson on other websites such as Angie's List and Google. I am a new customer with Water Tec of Tucson, as of yesterday. I could not be more pleased with all of the personnel I have been in contact with in the process of having a water "conditioning" system replaced with a Water Tec water "softening" system. I appreciated a pleasant person promptly responding to my initial and follow up telephone calls to their place of business. I especially liked having a no-pressure salesman, Rick, come to my home to discuss options and installation pricing. But the best representative of the company is service technician, Jorge, who installed our system. Jorge is very courteous, friendly and a great conversationalist. He made me feel like his only installation customer of the day, having his complete attention, and highest priority while he was at my home. He is very professional and knowledgable, encouraging me to ask my questions as he worked. He is conscientious and meticulous about his task. When more than two hands would work better, he asked or my help. Smart man! I called Water Tec of Tucson today, I now want Jorge to come back to install a reverse osmosis system. read more

The technical customer service was rude and disinterested in general on two occasions. All I wanted was general information about their product in my house. I would be wary of working with this company or its contractors unless you have no choice... . Also they seem to have older technology. Please check your options carefully. However, Chris my contractor in Gardenerville, NV did an outstanding job of installation and follow-up. He is very customer focused, polite, knowledgeable and always is willing to go the extra mile. read more

Fantastic Service!! Prompt, professional, price quoted was actually what we were charged. We had several things done by this company, they were recommended by a plumber we had out to look at our hot water heater. Our water softener was not working and Water Tec came out, gave an assessment and estimate of the recommended repairs, they also replaced our water pressure valve that was not working (and had been missed completely by the home inspector) and had everything fixed in record time. They even offer follow up salt delivery if you choose that option at a very reasonable rate. Also received a hand written thank you note from the owner of the company after the repair thanking us for our business. This is not a small company and for the owner to take the time to write a quick note of thanks made a great impression. Highly recommend this company! read more

Cassie was amazing....knowledgeable, professional and pleasant... Very satisfied with her work....highly recommend.

I bought a reverse osmosis system from this company 3 years ago and its still running good. The last 2 years I've had it service by them and they do a great job. Angel has been here those 2 times and he is very friendly,professional and does a very good job and he always was here on time. I will continue to do business with this company due to their excellent customer service. read more

This company is the best in southern Arizona. A pleasure to do business with. They maintain my supply and install the salts as needed. Had one small problem and they quickly and professionally handled it. Pleasant people to do business with. Highly recommended without any reservation. Thank you Water-Tec read more

Great company and great install. There are many options out there for water softeners. We went with Water Tec based on the recommendation of our realtor and online reviews. While the install guys were late for our job (another job took longer than expected), Joe the install lead, did call to keep us informed. When he showed up, it wasn't one guy, but three as they wanted to push the job along and get it finished late in the afternoon. While that could not happen, Joe did return promptly to finish the job on his own. Joe is an artist, patient and experienced. The install is text book perfect. These guys just do it right. We will also sign up for their $8 per bag delivery service as it gives Water Tec the opportunity to test and check out the equipment. Going local is a good investment. read more

UPDATE (see original post below): The owner of the company called me within a few hours of the post to inquire and solve the issue at hand. She was understanding of the situation and stated that corrective action/more education will be provided to the staff. She also credited the amount that was in dispute. Given the responsive and understanding nature of the owners I will continue to call them for services. First post - (initially rated 1 start) - technicians are great. but back office reps are almost rude. they billed me over $200 for 2 visits after a repair they performed. the first visit was to finish flushing the resin that was still in the water softner ( which they should have done in the first place when they repaired it) and the second was to check on a water leak I had noticed around the water softner after they had repaired it the first time. they conceded that they should not have charged for the first follow up visit but insists on charging for coming to check on the leak because they found no leak. I agreed with the rep that I should have asked if there was a fee but at the same time they too should inform the customer if there is going to be a charge. I will not call water tec for any other softner issues I have. they are too happy to bill the customer for no reason without informing them. read more

I wish to correct the errors in the Water Tec owners version of affairs. I made the service call to find out what was wrong with the system, not to get a bunch of estimates. The personnel that showed up told me that my problem was not with the salt tank and they had no way of figuring out the problem, so I would have to pay nearly $800 for a full service if I wanted to keep the system. What am I paying for? For the privilege of having a ridiculously high estimate? And further, the unit had been serviced 3 years earlier by Water Tec. The technician said he had no records of this and didn't check on it. That could have been valuable information to me at the time. Because it would indicate that no extensive service was required - if parts were replaced, etc. And further again. Water Tec told me that based on the serial number the unit was installed in 2001, so it could not be 22 years old. I should report that eventually after I filed this review and a complaint with the BBB, I did get a credit to my credit card. This was after the owner of Water Tec stated incorrectly that they never charged my credit card. Which was also incorrect. Moreover the service technicians wrote down my credit card number on a piece of paper along with the security code. This is a gross violation of how credit card transactions should be made. They should be processed so that there is no chance of security risk to me. If they were not able to do that on the spot then they shouldn't take that form of payment. In conclusion potential clients of Water Tec should take these factors into account when selecting a provider for service. I deem this outfit to be unfit. read more

I had water leaking from my softener, the technician quickly identified the issue and took care of fixing it at a very reasonable price. Thank you Water Tec for your wonderful customer and technician service. read more

I started with Water Tec 15 yrs ago with a soft H2O unit, osmosis system for drinking H2O under the K/sink and a filter system for ice cubes.( A substantial amt of money I invested in W/T.) Some years later I needed repairs for the soft H/O unit. The tech offered no estimate & the bill came to about $350.00. I was stunned but the tech said ,"you now have a new water softener". 7 months later the unit had to be replaced. W/T said they would reduce the price for a new unit considering the $350.00 repair bill 7 months prior. What proceeded was they installed the unit, inflated the cost of a new unit then deducted a discount which meant I paid the full cost. ( I STILL HAVE PAPER WORK WITH NAMES AND INSTALLATION DATES CONFIRMING THIS). Letters,phone calls were exchanged. I did get a small discount but suffered a financial loss. An antagonistic relationship resulted. The owner has a very vengeful personality. Fast forward a few years, the ceramic filter for the frig. ice cubes is no longer sold. Wanda @ W/T sent me to Ace, H/Depot, & Lowe's looking for a replacement call Scotch Brite which doesn't exist. When I went to the corporate office, I was told I could wash the ceramic filter and the unit should be replaced because it's over 7 years old. Then why were you charging me for a new c/filter all these yrs & why replace the unit? There are no moving parts, just cylinders with with replaceable filters in them. A heated argument took place and they closed my account. The new water softener still has a warranty on it. Hence,my complaint to BBB & posting on Yelps. My next stop was Ace on 22nd which carries everything. Chris, staff, looked at me and said,"That's an overkill, why are you using 3 filters for ice cubes.?????? Well, that's what W/T installed a some years ago. A waiting customer said," that's ridiculous, I have 1 small filter for my ice". No, I never have had a frig water dispenser because The Nat'l Sanitation Foundation states that most frig water dispensers are coated with 'concerning levels' of yeast & mold. Beware if a conflict arises between you & the owner!!! DeeLoris read more

Overall, please with the customer service from Water Tec and the installation process; just a small hiccup that shaved a star off the rating but was addressed promptly and effectively. I highly recommend you utilize their showroom floor location. They are very prompt on answering my calls and returning my messages. See below for additional details: After doing a great amount research regarding water softener systems, I decided to check out Water Tec in Tucson. I specifically went to their showroom floor off 1st avenue to see their products in person. I spoke with a gentleman by the name of Larry there who took me through the ins and outs of their products and what each one had to offer. He was respectful, polite and waited to make a recommendation of a product only after we discussed my needs and desires. The price was much better compared to a few other quotes I received prior to seeking out their service. We had an install date scheduled about a week out. On installation day, everything went smoothly, though our house did have a pre-built in loop for install making the whole process much smoother. Install was clean and was completed without any hiccups in about an hour. Reason for 4 star rating: Briefly after install finished, I noticed a hissing noise coming from the unit and figured out we had a persistent water leak through our drain line. I called regarding the matter on a Monday morning and they had a service agent out to inspect the system the same day in the afternoon. The serviceman found some carbon deposit on a seal in the system and swapped it out for me while he had it apart. Problem solved. I was a little concerned as to why carbon was deposited on the seal and the serviceman told me the system must've been backwashed by the installation technician which exposes the seal to dry carbon which is able to deposit on the seal. He assured me that this wouldn't affect the system's performance and I shouldn't have any more problems. I will probably utilize Water Tec when we pursue an RO system in the near future. read more

We had their RO system and water softening system installed 2 years ago. We are now having both systems replaced with a Culligan system. Here's why: * Very poor customer service, starting with some "lady" who answers their phone and schedules service. She enjoys giving people a hard time when they call and asked us several times if we wanted to replace their system. We are. * The soft water system regenerated constantly for the first 1.5 years, then stopped regenerating. * They replaced the pellet tank with a large model. The tank water looks like it was dredged from a Louisiana swamp pit. Now it appears to be turning into a fossil. Overall a terrible experience. Recommend ANY other water softener company. read more

Purchased a home with a Water-Tec, with both an RO System and Water Softener previously installed, and both were 11 years old. Elected to replace the Water Softener with a newer version and the experience could hot have been better in any way; from the knowledge shown in the Showroom, to the Initial Repair Tech that assessed our older unit and advised us to the pros/cons of upgrading or repairing, and finally to the Installer whom installed a new one and removed the old unit. All of this done on time, all done professionally, and with excellent knowledge of their product. read more

I have been a customer for a few years now and have recommended their products to family as well. I have a water softener, osmosis system and the salt service all with water-tec and have been more then satisfied with their services. read more

Want to thank Cassie for her insistence that something was wrong with our plumbing, that we should not have hot water to our water softner, that Arizona does have cold water. We called a plumber out the next day and we now have cold water to our softner and other areas and I can feel the difference in our water. Thank you so much, we have lived here 4 yrs with thinking that in Arizona you just don't have cold water, which was what one plumber told us. We have always had great service from Water Tec. read more