I've been a member here for years, there's always been cleanliness and maintenance issues. Today…read morethe sauna was "closed for maintenance" and taped off with masking tape... no maintenance workers in sight. Out of the 8 or so showers, one had a soap dispenser. The carpet for the CrossFit section in the middle of the gym is visually very dirty and needs to be vacuumed. Frustrating, they take your money every month, but usually fail to deliver what is advertised. Hope it gets better. It has to be the leadership and culture, because these aren't insurmountable tasks that we're talking about here.

Came to Denton on a work trip. Jacob helped out with ensuring i could stay active throughout the…read moreentirety of the trip. Highly recommend this location- great people and a great gym.

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

Within 3 weeks we had a completed custom pool! Roger designed the pool that we have always dreamed…read moreabout and then made it happen in less than a month. He was always just a text or phone call away for any questions that we had and was always on top of the construction phases of our pool. If you're thinking about that dream pool, give Legacy Custom Pools a call. They WILL make it happen!

From the owner: At Legacy, we have been designing and building custom swimming pools for over 20 years. Our team of…read moreprofessionals is dedicated to creating unique and stunning pool designs that meet the needs and desires of our clients. We offer a wide range of services, including pool design, pool installation, pool remodeling, pool repair, outdoor kitchens, and seasonal deep clean. Our team is committed to providing high-quality workmanship and exceptional customer service. At Legacy, we believe that a swimming pool is more than just a place to swim. It is a place to relax, entertain, and make memories with family and friends. That is why we strive to create pools that are not only beautiful and functional but also enhance our clients lifestyle.

I am sending this email to let you know that I have remitted payment for you invoice#139901 in the…read moreamount of $1281.69 with ck#136 dated today. I'm also informing you, I will NEVER be using your company again. I asked your contractor to have this part installed weeks ago. He had someone do it within a couple days. They couldn't get it working and connected to my internet. I then went to BestBuy and purchased a mesh to extend my internet connection. They came back out on a day I went out of town. They couldn't get it to work on that either. I then didn't hear back from them for 4 weeks. I asked Sterling to have his guys to come out and remove this iAqualink system from my pool and I was going in a different direction. His contractor came out the next day and miraculously got it to work on my ORIGINAL internet connection. He was here 10 minutes to do this and left. I have since replaced the whole system. I have your system SITTING ON A SHELF IN MY GARAGE. I HAVE NO MANUALS, DIRECTIONS OR ANY PERTINENT PAPERWORK. I WOULD LIKE SOMEONE WITH YOUR COMPANY TO REMEDY THIS SITUATION.

I had Robert's Pool Service recently do a complete pool remodel. Sterling's customer service and…read moreattention to detail were unbelievably awesome. Even the project manager (Marco) was extremely attentive. We did get several other bids up front and the others either "no showed" or provided absolutely no guidance when they came onsite to measure / provide quote(s). Sterling (and team) actually provided recommendations and never tried to oversell. We were so pleased that we also utilized their services for an outdoor island. I couldn't be more pleased and highly recommend Roberts Pool Service for any pool related projects or services.