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    Water Zone

    4.0 (1 review)

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    13 years ago

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    ReadyRefresh - 2 MONTHS OF WATER JUGS NOT PICKED UP BY READY REFRESH!

    ReadyRefresh

    (57 reviews)

    Title: Unreliable Service and Useless Customer Support…read more For the second month in a row, I have not received my water delivery. I currently have seven empty water bottles sitting outside my door, and I'm down to my last one. As a disabled veteran, this experience has been especially frustrating. Primo Water/ReadyRefresh customer service is completely unhelpful--they only repeat the same information shown on the app or website and have no way to contact their drivers to find out why deliveries aren't happening as scheduled. Because of this, I've had to disrupt my neurological medication routine just to wake up early at 6:30 a.m. in case they arrive--but they never do. This is unacceptable and harmful to my health. Their customer service and supervisor lines are also poorly managed. The supervisor line closes on East Coast time, leaving West Coast customers like me with no access to help or escalation when issues occur. At this point, I'm done. I will no longer spend another dime with Primo/ReadyRefresh. I'm finding another water company that's reliable, accountable, and actually cares about its customers. If you value dependable service and respect for your time, avoid Primo Brands/ReadyRefresh at all costs. 1 star.

    Was great when they were still Arrowhead. But now part of a group called Blue Triton. Service…read moredeteriorated under them. Delivery guy is great, does a good job, 5 star. Product is over priced, 3 stars. The business office is awful, 1 star. Customer service is 3 star, takes too long and too many steps to talk to a person.

    Water Zone - waterdelivery - Updated May 2026

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